game crashes everytime I quit

lejoninna

literally every time! sometimes it manages to save before crashing but not always

I have tried removing my mods and it still happens

pls help. i don't know anything about computers

rosemow

Hello
If you are using " save and exit' that can cause issues. It best to use " save" or " save as" , then after the game has saved you can then exit the game. Try doing that and see if it helps.

rosemow

If you are having issues when quitting without saving, try repairing the game and see if it may help. To do that, right click on the sims 4 picture in Origin and click repair.

Try starting a new save game, and test to see if the same issue occurs when quitting then.

Try resetting your sims 4 folder and see if that helps. To do that, move your sims 4 folder ( that is in Documents -Electronic Arts - then the sims 4 folder is there ) to the desktop. Then start the game, and a new sims 4 folder will be generated. Exit the game and then copy back the "options.ini" file and the "saves" , "screenshots" "tray" "custom music " and "mods" folders from the desktop sims 4 folder to the new sims 4 folder, replacing the new generated file/ folders with the old file/folders from the desktop sims 4 folder .

lejoninna

i'll try that thanks so much rosemow!!

rosemow

You're welcome

lejoninna

tried this a couple of times now and it still crashes everytime

hey

luthienrising

lejoninna wrote: »

tried this a couple of times now and it still crashes everytime

Does it happen for a fresh save?

rosemow

Hello.
Does it crash when you are trying to save the game? Or does it crash as soon as you press exit?
Have you tested if the issue occurs when playing a new save game? If you haven't, try doing that and see if the issue remains.