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Showtime Katy Perry Exclusive Items Missing?

Hi guys,
I had to reset my PC not long ago, and when I re-installed The Sims 3 and all of my Expansion Packs I found that I was missing my exclusive items from Showtime Katy Perry.
I have been in contact with EA Help about this issue but we've come to a dead end. I've done all I should have to do to get my missing content back and it is still nowhere to be found, so they've sent me here to the forums to ask for your help.
Has anyone else experienced or knows of this problem, and do you know how to get the items back?
Please reply with any and all suggestions you can think of, as I'm really stuck here and want my exclusive items back as soon as possible.
Thank you, Sam. :)
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