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Windows 10 and the Sims 4

Whenever I try upgrading to Windows 10 my Sims game crashes in build buy mode. The game runs fine until I go want to purchase something, then I get the black screen. I tried updating twice. I couldn't get it to work. So I went back to Windows 7. Is there anything I can do for this?


  • ceejay402ceejay402 Posts: 24,557 Member
    HEY @vessme is that the only issue you had with w10? its possible its just a video card driver or setting issue

    can you post computer specs,
    to post hit windows key + R enter dxdiag run report hit save all info and notepad doc will open copy/paste the whole long report here, thanks!
  • rosemowrosemow Posts: 154,772 Member
    edited April 2016
    When you have upgraded to windows 10, did you also update your graphics drivers for Windows 10? If you didn't , try doing that and see if it helps the issue.

    If you are playing on a laptop with a dedicated graphics card, do what is in this thread.

    Try switching back to 32 bit mode when you have upgraded and see if that helps. To do that ,
    Go to My Games in Origin . Right click on The Sims 4 picture.
    Click on “Game Properties”
    Change the “When launching this Game” setting to “The Sims 4 32-bit"
  • vessmevessme Posts: 479 Member
    Thank you! I will try these suggestions. When I get a chance to I will post my computer specs.
  • vessmevessme Posts: 479 Member
    My computer specs are below:
    System Information
    Time of this report: 11/1/2010, 21:02:51
    Machine name: VESSELS-PC
    Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7600) (7600.win7_gdr.100618-1621)
    Language: English (Regional Setting: English)
    System Manufacturer: HP-Pavilion
    System Model: NY545AAR-ABA p6210y
    BIOS: BIOS Date: 11/26/09 10:54:57 Ver: 5.20
    Processor: AMD Athlon(tm) II X4 620 Processor (4 CPUs), ~2.6GHz
    Memory: 6144MB RAM
    Available OS Memory: 6144MB RAM
    Page File: 1579MB used, 10705MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 11
    DX Setup Parameters: Not found
    User DPI Setting: 96 DPI (100 percent)
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    DxDiag Version: 6.01.7600.16385 64bit Unicode

  • vessmevessme Posts: 479 Member
    I wasn't able to post beyond a certain amount. I hope what I posted is enough.
  • ceejay402ceejay402 Posts: 24,557 Member
    vessme wrote: »
    I wasn't able to post beyond a certain amount. I hope what I posted is enough.

    Just break up report into more than one posting, thx
  • Forest_NinjaForest_Ninja Posts: 1,181 Member
    > @vessme said:
    > I wasn't able to post beyond a certain amount. I hope what I posted is enough.

    Just add the section under "Display Adapter" since it's obviously a driver problem.
  • bob007bob007 Posts: 10,062 Member
    Do you have a video card in the PCI X16 slot? The NVIDIA GeForce 9100 is really weak. But the age and the fact that it uses DDR2 memory makes upgrades not worth the price.
    I do not work for EA nor do I have any association with EA. I am a gamer helping other gamers.
  • DeKayDeKay Posts: 66,783 Member
    edited April 2016
    Yeah, we need to see what kinda video card you have. Can you post the rest? Some video cards are not suitable and not supported by Windows 10 even if they say you can upgrade it. It's always best to check.
    Since you have a Windows 7 computer, I'm guessing your video card might be quite old and might be risky to upgrade to Windows 10.
    My origin ID: DeKaythePUNK
  • chesterbigbirdchesterbigbird Posts: 8,581 Member
    I believe the graphics card is the 9100, Just as Bob007 said.
    Not suitable for playing the game unfortunately.

    i7 6700K
    16GB hyper X fury
    MSI GTX 1080
    MSI gaming M5 mobo
    Evga 750 supernova
    Corsair hydro h110i GT
    Corsair obsidian 750D
    500GB SSD
    6TB Seagate Barracuda Pro
    LG 34" ultra wide

  • bob007bob007 Posts: 10,062 Member
    The 300 watt power supply in that HP may not be enough for a mid range video card. I'm guessing about $150 for a power supply and mid range video card will get TS4 running again. BUT the cpu is generations behind, the memory is now 2 generations behind (DDR4 is out now). It would be hard to recover any added investment. Microsoft is giving away (like in FREE) upgrades from Windows 7 to Windows 10. Windows 7 is now on extended support until January 14, 2020. Good luck and take care.
    I do not work for EA nor do I have any association with EA. I am a gamer helping other gamers.
  • vessmevessme Posts: 479 Member
    I will post more when I get time later today. I did install a Nvidia Geforce 8400s video card years ago after buying my computer. I know that's not the greatest either, but it was doing fine until I tried Windows 10. As stated previously I probably can't handle that on my computer. That's fine with me. Thank you all for your replies. I'll post more as I said earlier.
  • bob007bob007 Posts: 10,062 Member
    I think the GeForce 8xxx series ran hot to the point of self destruction. They were a good card at the time if you kept them cool. Nvidia does have a Win 10 driver for that card.
    I do not work for EA nor do I have any association with EA. I am a gamer helping other gamers.
  • vessmevessme Posts: 479 Member
    That explains it. Thanks for your feedback.
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