Help!

vqra45

After the update whenever i tell my sims to travel,the game crashes during the loading screen :c i tried removing the cc,or deleting the cache,but none of them worked

DeKay

Also, start a new game to test it out. Go to the main menu and hit the + button at the top right. Create a random sim and move them in and see if the problem is still there.

Try repairing your game via Origin.

Try resetting your TS4 folder:
1. Move the whole TS4 folder out to Documents or desktop.
2. Delete the TS4 folder in the Electronic Arts folder if it's still there. Get into the game and play for a bit and then exit.
3. You will see a new TS4 folder in your Documents > Electronic Arts folder.
4. Copy all the Saves, Tray, etc files back to the new respective folders in the new TS4 folder and start the game again.

If the problem still persists, post your dxdiag:
https://help.ea.com/en/article/how-to-gather-dxdiag-information/

rosemow

Hello.
Shut down your computer completely. Start the computer again, then launch the game and see if that helps.

Sometimes having a large amount of items in the sims inventories and household inventory can cause issues. Remove some of the items from the inventories and see if that helps.

Move your mods folder to the desktop. Then start the game and test to see if that helps the issues.

Try turning down your graphics settings and see if that helps.
If you are playing on a laptop with a dedicated graphics card, do what is in this thread.
http://forums.thesims.com/en_US/discussion/863606/laptop-users-update-your-card-assignment-for-64bit#latest


If you haven't tested doing it already, try switching back to 32 bit mode and see if that helps.
Right click on The Sims 4 tile in Origin.
Select “Game Properties”
Change the “When launching this Game” setting to “The Sims 4 32-bit


Repairing the game may help. To do that, right click on the sims 4 picture in Origin and click repair.

Try resetting your sims 4 folder and see if that helps. To do that, move your sims 4 folder ( that is in Documents -Electronic Arts - then the sims 4 folder is there ) to the desktop. Then start the game, and a new sims 4 folder will be generated. Exit the game and then add back the "options.ini" file and the "saves" , "screenshots" "tray" "custom music " and "mods" folders from the desktop sims 4 folder to the new sims 4 folder, replacing the new generated file/ folders with the old file/folders.



If after doing all the above things the issue still continues, could you please post your DxDiag info here. It will take multiple posts.
To gather a DXDIAG on your computer, do this :
Press and hold the Windows key and the letter R on your keyboard
You will see a Run box in the lower-left corner of your screen
Type dxdiag in the text field
Click OK
Click the Save All Information button, found on the bottom of the DXDIAG report
Then copy and paste the information from where you saved it, to here in this thread.