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Update to The Sims 3 Website / Store

SimGuruDrakeSimGuruDrake Posts: 1,648 SimGuru (retired)
Hello Simmers!

Today the The Sims 3 store / website will be going down for a short time for site maintenance starting at 11AM PT. We will be making an update to the way that you purchase SimPoints and Worlds on The Sims 3 store.

When selecting a SimPoint or World bundle you will now be brought to Origin.com for your payment.

The payment flow will goes as follows:
For SimPoints:
  • Log in to Origin.com using your thesims3.com username and password.
  • Choose the amount of SimPoints you want and follow the instructions on-screen to purchase them.
  • Go back to https://store.thesims3.com/ and refresh the page (press CTRL + F5 on a PC or Command + R on a Mac)
  • Your SimPoints balance will refresh too, and you’ll see your new points have been added.
    • If your SimPoints balance does not correctly display your expected balance, log out of https://store.thesims3.com/ and log back in.
    • If you’re also logged into the game, or have the launcher open, you’ll need to exit and restart so that your new Points balance is updated in-game.

For World Bundles:
  • If you select a World Bundle from the store on thesims3.com, you’ll be taken to the Origin.com purchase page for that bundle.
  • If you’re asked to, please log in to Origin.com using your thesims3.com username and password.
  • Follow the instructions to complete your purchase and you will be given a code to redeem.
  • To redeem the code, go to the code redemption page on thesims3.com and enter your code.
    • Check the box to agree to the Terms of Service and Privacy Policy.
    • Click Redeem.
  • Next, go to your Purchase History and click the Download button for your new World.
  • The World should now be available for you to download through The Sims 3 launcher.
Global Community Manager for Maxis / The Sims

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