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    Launcher stopped working

    «1
    JoAnne65JoAnne65 Posts: 22,959 Member
    in The Sims 3 Help & Technical Discussion
    Hi,

    I tried to start the launcher just now, but got this pop-up:

    Launcherprobleem_zpsm4ja5wwd.png

    It says:
    Sims3Launcher stopped working

    A problem has occurred and the program won't work properly anymore.
    The program will be closed and a noticification will appear when a solution is available.

    Close program
    :(
    Does anyone know what's the matter? I opened the game a couple of days ago without a problem and haven't touched any files since then.
    I restarted my computer but that didn't help.
    5JZ57S6.png

    Comments

    • JoAnne65JoAnne65 Posts: 22,959 Member
      edited January 2016
      Found this:
      go to document\electronic arts\sims 3\dc cache and delete the missingdeps.idx
      it works for me just fine
      sims 3 plays normal after that (with cc and downs)
      (source)

      That helped some people apparently, unfortunately not me. I still get the same pop-up.

      ETA: I'm going to be a bit brazen and cry out for personal help here ( @igazor ), because I really have no idea what to do.
      Post edited by JoAnne65 on
      5JZ57S6.png
    • TreyNutzTreyNutz Posts: 5,780 Member
      I assume you don't have Windows 10 and the thread "Windows 10 users update: KB3132372 incompatibility with launcher" on this page doesn't apply?
      TreyNutz's Blog
    • JoAnne65JoAnne65 Posts: 22,959 Member
      @TreyNutz Yes, I do have Windows 10, I'll go and have a look immediately (my topic was moved here, I never come here by myself I'm afraid). Thank you so much. I found a way just now (thanks to @HappySimmer3 ) to play without that launcher, so I'm not as desperate anymore as I was ;)
      5JZ57S6.png
    • igazorigazor Posts: 19,330 Member
      edited January 2016
      Rushes into thread late, out of breath with toolkit and a vast collection of mods in hand...

      Oh, a Win 10 update launcher breakage. Guess I'm not need here...retreats sheepishly. ;)
      o550pjoa47rpxo63g.jpg
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    • JoAnne65JoAnne65 Posts: 22,959 Member
      Haha @igazor, please feel very flattered you were the first person I was thinking of when needing help ;)
      5JZ57S6.png
    • GITTE2001GITTE2001 Posts: 2,638 Member
      edited January 2016
      You can normally place that window to somewhere else (I could do it on my old laptop anyway) and then you can still click on the arrow.
      My wishlist! Give items if you want!!! (RANDOM ORDER)
      Ultimate cc-list
      My top 5
    • lifeizsimming26lifeizsimming26 Posts: 86 Member
      Ouch. That looks like some really weird virus, lol. I'd just reinstall.
    • igazorigazor Posts: 19,330 Member
      edited January 2016
      lifeizsimming26 wrote: »
      Ouch. That looks like some really weird virus, lol. I'd just reinstall.
      That is not correct. It's a "bad" Windows Update for Win 10 that was released on Dec 29 that is causing the issue as has already been stated. The fix is to remove the Win Update in question and keep it off until MS fixes it.
      o550pjoa47rpxo63g.jpg
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    • TheKrazy_KimSimTheKrazy_KimSim Posts: 4,397 Member
      JoAnne65 wrote: »
      I found a way just now to play without that launcher, so I'm not as desperate anymore as I was ;)

      I didn't update to 10 yet, but ever since they combined my Sims3 EP/SP on Origin they got rid of my Launcher and when I click on the Sims3 icon now just the sign in for Origin pops up for me to sign into it. How do I get my Launcher back so I don't have to sign into Origin? Thank you and sorry for hijacking the thread. :(

      * The Krazy_Kim Sim *
    • phoebebebe13phoebebebe13 Posts: 19,400 Member
      TheKrazy_KimSim wrote: »
      JoAnne65 wrote: »
      I found a way just now to play without that launcher, so I'm not as desperate anymore as I was ;)

      I didn't update to 10 yet, but ever since they combined my Sims3 EP/SP on Origin they got rid of my Launcher and when I click on the Sims3 icon now just the sign in for Origin pops up for me to sign into it. How do I get my Launcher back so I don't have to sign into Origin? Thank you and sorry for hijacking the thread. :(

      * The Krazy_Kim Sim *


      You can only go back to the 1.67 patch if you have the old base game issued before 2012 on disc. If you have this original disc that did not require origin prior to the 1.69 patch follow below

      Go into origin at desktop and make sure you have the sims 3 not to update checked off

      Move your sims 3 folder from documents to desktop . Uninstall the base game, Use ccleaner to clean your computer registry, reinstall the base game and manually patch to 1.67. You can then remove the new sims3 folder in documents and replace it with the sims 3 folder you put to desktop

      ccleaner free http://www.piriform.com/ccleaner

      how to use ccleaner to clean your computer registry http://www.wikihow.com/Use-CCleaner

      link to the1.67 patch http://forums.thesims.com/en_US/discussion/175477/official-ea-download-link-for-the-sims-3-cumulative-manual-update#latest
    • JoAnne65JoAnne65 Posts: 22,959 Member
      That's quite allright @TheKrazy_KimSim, I found my solution anyway ;) (for now that is) I hope you're able to do what phoebebebe13 advised.
      igazor wrote: »
      lifeizsimming26 wrote: »
      Ouch. That looks like some really weird virus, lol. I'd just reinstall.
      That is not correct. It's a "bad" Windows Update for Win 10 that was released on Dec 29 that is causing the issue as has already been stated. The fix is to remove the Win Update in question and keep it off until MS fixes it.
      What or who is MS? I mean, lies the mistake at Windows 10, or is it just a problem with Sims 3 you think?
      5JZ57S6.png
    • igazorigazor Posts: 19,330 Member
      edited January 2016
      MS = Microsoft. The KB article associated with the flawed update acknowledges the problem with that one as it relates to "some programs will crash" and Win 10. Usually that means a retraction and a fixed version will be produced and made available eventually through the Windows Update system.
      o550pjoa47rpxo63g.jpg
      NRaas has moved!
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    • phoebebebe13phoebebebe13 Posts: 19,400 Member
      igazor wrote: »
      MS = Microsoft. The KB article associated with the flawed update acknowledges the problem with that one as it relates to "some programs will crash" and Win 10. Usually that means a retraction and a fixed version will be produced and made available eventually through the Windows Update system.

      anything on windows 8.1? I have a person with similar problem on 8.1. They have been playing for 2 years and suddenly they cant open their launcher. No "Bad" saves. They cant start a new game. told them to reset game and if not waiting on dxdiag
    • igazorigazor Posts: 19,330 Member
      edited January 2016
      The Win update does have a Wn 8.1 version, but the KB doesn't mention any issues with that. I haven't seen anyone on 8.1 come forward and say that the Dec 29 update was causing a similar problem for them, could be the case but sounds like it might be something else.
      Post edited by igazor on
      o550pjoa47rpxo63g.jpg
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    • phoebebebe13phoebebebe13 Posts: 19,400 Member
      igazor wrote: »
      The Win update does have a Wn 8.1 version, but the KB doesn't mention any issues with that. I haven't seen anyone on 8.1 come forward and say that the Dec 29 was causing a similar problem for them, could be the case but sounds like it might be something else.

      Ill work on it. I have windows 8.1 and will check the game later and report back

      This person Im helping has no cc or mods.
    • igazorigazor Posts: 19,330 Member
      Not meaning to bash Win 8.1 or 10 really, but those of us still on Win 7 seem to able to continue on in a state of happy denial of such things...just the luck of the draw this time, though. :)
      o550pjoa47rpxo63g.jpg
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    • phoebebebe13phoebebebe13 Posts: 19,400 Member
      igazor wrote: »
      Not meaning to bash Win 8.1 or 10 really, but those of us still on Win 7 seem to able to continue on in a state of happy denial of such things...just the luck of the draw this time, though. :)

      Yes I wish I had windows 7 :'( . I dont like 8 but I really dont like 10
    • JoAnne65JoAnne65 Posts: 22,959 Member
      Overall I'm rather satisfied with 10 I must say. So far that is ;)
      (Microsoft, yes, of course, should have known :blush: )
      5JZ57S6.png
    • phoebebebe13phoebebebe13 Posts: 19,400 Member
      igazor wrote: »
      Not meaning to bash Win 8.1 or 10 really, but those of us still on Win 7 seem to able to continue on in a state of happy denial of such things...just the luck of the draw this time, though. :)

      My windows 8 is up to date and my game started. Im also on the 1.67 patch not 1.69 .Dont know if there is conflict with the windows update and 1.69 patch
    • TheKrazy_KimSimTheKrazy_KimSim Posts: 4,397 Member
      phoebebebe13 wrote: »
      TheKrazy_KimSim wrote: »
      JoAnne65 wrote: »
      I found a way just now to play without that launcher, so I'm not as desperate anymore as I was ;)

      I didn't update to 10 yet, but ever since they combined my Sims3 EP/SP on Origin they got rid of my Launcher and when I click on the Sims3 icon now just the sign in for Origin pops up for me to sign into it. How do I get my Launcher back so I don't have to sign into Origin? Thank you and sorry for hijacking the thread. :(

      * The Krazy_Kim Sim *


      You can only go back to the 1.67 patch if you have the old base game issued before 2012 on disc. If you have this original disc that did not require origin prior to the 1.69 patch follow below

      Go into origin at desktop and make sure you have the sims 3 not to update checked off

      Move your sims 3 folder from documents to desktop . Uninstall the base game, Use ccleaner to clean your computer registry, reinstall the base game and manually patch to 1.67. You can then remove the new sims3 folder in documents and replace it with the sims 3 folder you put to desktop

      ccleaner free http://www.piriform.com/ccleaner

      how to use ccleaner to clean your computer registry http://www.wikihow.com/Use-CCleaner

      link to the1.67 patch http://forums.thesims.com/en_US/discussion/175477/official-ea-download-link-for-the-sims-3-cumulative-manual-update#latest

      I had my Launcher even after this update, it was only recently, when they combined all my games on Origin, that I don't have a Launcher anymore. If I do the above, wouldn't it erase my already saved game?

      * The Krazy_Kim Sim *
    • TheKrazy_KimSimTheKrazy_KimSim Posts: 4,397 Member
      JoAnne65 wrote: »
      That's quite allright @TheKrazy_KimSim, I found my solution anyway ;) (for now that is) I hope you're able to do what phoebebebe13 advised.

      Thank you JoAnne. :)

      * The Krazy_Kim Sim *
    • JoAnne65JoAnne65 Posts: 22,959 Member
      TheKrazy_KimSim wrote: »
      phoebebebe13 wrote: »
      TheKrazy_KimSim wrote: »
      JoAnne65 wrote: »
      I found a way just now to play without that launcher, so I'm not as desperate anymore as I was ;)

      I didn't update to 10 yet, but ever since they combined my Sims3 EP/SP on Origin they got rid of my Launcher and when I click on the Sims3 icon now just the sign in for Origin pops up for me to sign into it. How do I get my Launcher back so I don't have to sign into Origin? Thank you and sorry for hijacking the thread. :(

      * The Krazy_Kim Sim *


      You can only go back to the 1.67 patch if you have the old base game issued before 2012 on disc. If you have this original disc that did not require origin prior to the 1.69 patch follow below

      Go into origin at desktop and make sure you have the sims 3 not to update checked off

      Move your sims 3 folder from documents to desktop . Uninstall the base game, Use ccleaner to clean your computer registry, reinstall the base game and manually patch to 1.67. You can then remove the new sims3 folder in documents and replace it with the sims 3 folder you put to desktop

      ccleaner free http://www.piriform.com/ccleaner

      how to use ccleaner to clean your computer registry http://www.wikihow.com/Use-CCleaner

      link to the1.67 patch http://forums.thesims.com/en_US/discussion/175477/official-ea-download-link-for-the-sims-3-cumulative-manual-update#latest

      I had my Launcher even after this update, it was only recently, when they combined all my games on Origin, that I don't have a Launcher anymore. If I do the above, wouldn't it erase my already saved game?

      * The Krazy_Kim Sim *
      If you copy your save and paste it somewhere safe (like your desktop) nothing can happen to it. I made a Sims 3 file in Documents where I save copies of everything I don't want to lose.
      5JZ57S6.png
    • cdnittechcdnittech Posts: 17 New Member
      > @phoebebebe13 said:
      > igazor wrote: »
      >
      > MS = Microsoft. The KB article associated with the flawed update acknowledges the problem with that one as it relates to "some programs will crash" and Win 10. Usually that means a retraction and a fixed version will be produced and made available eventually through the Windows Update system.
      >
      >
      >
      >
      > anything on windows 8.1? I have a person with similar problem on 8.1. They have been playing for 2 years and suddenly they cant open their launcher. No "Bad" saves. They cant start a new game. told them to reset game and if not waiting on dxdiag

      the root cause was a bad update from Adobe, so in theory anyone that installed the Adobe December 28, 2015 flash player 20 update would be affected by the bug that would cause the sims 3 launcher to crash.

      I would presume it would be the same case for all users that are running Windows with Flash player 20 (with the dec 28 update)

      Windows 7 and older operating systems you get the update from Adobe

      Windows 8/8.1/10 the update is supplied by Microsoft.

      h t t p s://helpx.adobe.com/flash-player/release-note/fp_20_air_20_release_notes.html

      off topic:
      /sigh would be nice I would not get the you haven't been around long enough to post links message
    • igazorigazor Posts: 19,330 Member
      cdnittech wrote: »
      off topic:
      /sigh would be nice I would not get the you haven't been around long enough to post links message
      50 points (which you already have) and 30 posts. You aren't far off from being a full Member here.

      And thanks for all the clarification on the updates. :)
      o550pjoa47rpxo63g.jpg
      NRaas has moved!
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    • SimplyBreaSimplyBrea Posts: 141 Member
      I found the fix. If you have antivirus installed, I would block any internet connection for Sims 3. I have windows 10 installed.
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