Can't see comments in my sims 4 profile

SoulGal7

When someone says they commented on my profile, I go to look and nothing appears in the sims 4. I can't see any of the comments. How do I do this? Thanks :smiley:

rosemow

Hello.
Are the simmers posting on your wall section here on the forums, or are they posting on your in-game gallery wall? There are no comments posted on your forum wall.
Go to the gallery in-game, and search in the search box for your gallery profile by typing in your origin id. Click on your name and then that will take you to your community gallery profile section. Then you can see the comments that people are posting to you.

SoulGal7

Hi Rosemow, Thanks for replying. Yes, it is in the in-game gallery wall. I did click on my own sim name and then it goes to my gallery, but it never loads, so I never know what people are commenting. Thanks

francoesque

Hi @SoulGal7 - a problem I get all the time is that my profile takes a very long time to load (around 60 minutes) - I usually try to hustle it along (it probably does nothing, but at least it gives me something to do) by rightclicking the plumbob icon in the system tray/'close window' then 'wait for program to respond'. After I've left it for a while it does load up, but my connection to the gallery has reset so I'm shown the 'do you want to connect/stay offline'.

At this point I can see my profile (and any messages I've received) but can't interact with them - trying to do so by selecting connect just gets me another hour of waiting around. Sometimes I leave my PC on overnight so I can see the comments in the morning (it can take that long!)

I know this doesn't solve your problem, but you could try to see if the comments are at least there (eventually). If you do hear of a fix, let me know! Regards ;)

rosemow

Hello.
Have you perhaps disabled comments on your profile page?
Check in origin to see what your privacy settings are.
Go to Origin -Account and privacy -then privacy settings and see if you have ticked " no one can see my profile" .
Also the simmers may be posting comments on your downloads, if you have disabled comments on your profile page.

rosemow

Hello @francoesque.
Perhaps clearing your browser cache files may help
http://help.ea.com/en/article/clearing-your-browsers-cache/

Also try resetting your sims 4 folder and see if that helps the long loading time of your profile. It helps to delete cache files. To do that, move your sims 4 folder ( that is in Documents -Electronic Arts - then the sims 4 folder is there ) to the desktop. Then start the game, and a new sims 4 folder will be generated. Go to the gallery and see if that shortens the time it takes to load your profile wall. Exit the game and then add back the "options.ini" file and the "saves" , "screenshots" "tray" "custom music " and "mods" folders from the desktop sims 4 folder to the new sims 4 folder, replacing the new generated file/ folders with the old file/folders, testing after replacing each one to see how the game is working.

Edit : This may help your issue as well @SoulGal7 .

francoesque

@rosemow - thanks for that. It's my tray. It's a little large (4gb, about 45,000 files) - so I've gone and removed it, started downloading a few of my old favourites and builds I've placed in the gallery etc and it's working like new Bit of a pain that the gallery downloads slow it down so much - reminds me of the old fire meter on the Sims 3 console versions to keep the memory from getting jammed up! Sorted now. Cheers!

SoulGal7

Thank you for the great replies. I look forward to trying them out. Thanks again

rosemow

You're welcome