Origin

Changkra

I up dated Origin and the new patch for the Sims 4.

Now Origin will not open. I seem to remember this happening before on one of the up dates but I can't remember, or find what the fix was.

Can anyone help, please?

Colton147147

Here are a few things to try:
1. Restart Origin
2. Restart your PC

ceejay402

hi @Changkra first see if resetting files helps with the problem by pulling to the desktop your my documents/electronic arts/sims 4 folder

how to reset your sims 4 files, pull your my documents/electronic arts/sim 4 folder to the desktop and run a test game if this fixes the problem you can move back old files to the new but test for problems:

files to move back (but again test each move)
saves - game save
options.ini - game settings
screenshots
custom music
mods folder - IMPORTANT: only return updated mods or mods deemed fine by modder to your game patch; outdated mods can corrupt save files and user feedback isnt enough proof that a mod isnt conflicting with new game coding
tray folder - all your saved builds and sims

if this doesnt work try reinstalling origin

good luck

rosemow

Hello,
Shut down your computer completely. Then start the computer again, and see if you can log in to origin. If you still have issues, uninstall and reinstall origin.

If you can get into origin, but can't launch the game, try removing your mods/cc and see if that helps.
Also repairing the game may help. To do that, right click on the sims 4 picture in Origin and click repair.