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"Unable to start: Can't run with the video card in this system.." Don't get why!

Comments

  • Options
    osnapitzmaddyosnapitzmaddy Posts: 18 New Member
    > @phoebebebe13 said:
    > osnapitzmaddy wrote: »
    >
    > Everything is up to date on my laptop for the game... I also turned off the Origin in game thing and it didn't do anything. Someone please help because I am not very computer savvy lol!
    > PLEASE HELP <3
    >
    >
    >
    >
    > can you post your (computer specs) DxDiag please. You will have to post the DxDiag in sections in multiple posts . Its a large text file and won't fit in one post. How to gather a DxDiag https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/



    ------------------
    System Information
    ------------------
    Time of this report: 6/12/2017, 19:07:54
    Machine name: DESKTOP-CKRE5ED
    Machine Id: {36DE57DB-2684-47A7-B69E-D3F08B17FC70}
    Operating System: Windows 10 Home 64-bit (10.0, Build 15063) (15063.rs2_release.170317-1834)
    Language: English (Regional Setting: English)
    System Manufacturer: ASUSTeK COMPUTER INC.
    System Model: X756UXM
    BIOS: X756UXM.202
    Processor: Intel(R) Core(TM) i5-6200U CPU @ 2.30GHz (4 CPUs), ~2.4GHz
    Memory: 12288MB RAM
    Available OS Memory: 12184MB RAM
    Page File: 5140MB used, 8900MB available
    Windows Dir: C:\WINDOWS
    DirectX Version: DirectX 12
    DX Setup Parameters: Not found
    User DPI Setting: Using System DPI
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    Miracast: Available, with HDCP
    Microsoft Graphics Hybrid: Supported
    DxDiag Version: 10.00.15063.0000 64bit Unicode

    ------------
    DxDiag Notes
    ------------
    Display Tab 1: No problems found.
    Display Tab 2: No problems found.
    Sound Tab 1: No problems found.
    Input Tab: No problems found.

    --------------------
    DirectX Debug Levels
    --------------------
    Direct3D: 0/4 (retail)
    DirectDraw: 0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay: 0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow: 0/6 (retail)

    ---------------
    Display Devices
    ---------------
    Card name: Intel(R) HD Graphics 520
    Manufacturer: Intel Corporation
    Chip type: Intel(R) HD Graphics Family
    DAC type: Internal
    Device Type: Full Device
    Device Key: Enum\PCI\VEN_8086&DEV_1916&SUBSYS_12601043&REV_07
    Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
    Device Problem Code: No Problem
    Driver Problem Code: Unknown
    Display Memory: 6220 MB
    Dedicated Memory: 128 MB
    Shared Memory: 6092 MB
    Current Mode: 1920 x 1080 (32 bit) (60Hz)
    Monitor Name: Generic PnP Monitor
    Monitor Model: unknown
    Monitor Id: CMN1735
    Native Mode: 1920 x 1080(p) (60.003Hz)
    Output Type: Internal
    Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\igd12umd64.dll
    Driver File Version: 21.20.0016.4550 (English)
    Driver Version: 21.20.16.4550
    DDI Version: 12
    Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
    Driver Model: WDDM 2.1
    Graphics Preemption: Triangle
    Compute Preemption: Thread
    Miracast: Supported
    Hybrid Graphics GPU: Integrated
    Power P-states: Not Supported
    Driver Attributes: Final Retail
    Driver Date/Size: 11/10/2016 7:00:00 PM, 94208472 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp: Unknown
    Device Identifier: {D7B78E66-5A56-11CF-3562-7032BCC2D835}
    Vendor ID: 0x8086
    Device ID: 0x1916
    SubSys ID: 0x12601043
    Revision ID: 0x0007
    Driver Strong Name: oem24.inf:5f63e534f36b7c6d:iSKLD_w10_DS:21.20.16.4550:pci\ven_8086&dev_1916&subsys_12601043
    Rank Of Driver: 00D10001
    Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C
    DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeVC1_D2010 DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeH264_VLD_Multiview_NoFGT DXVA2_ModeHEVC_VLD_Main DXVA2_ModeHEVC_VLD_Main10
    Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    D3D9 Overlay: Supported
    DXVA-HD: Supported
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled
    MPO Caps: RGB,YUV,BILINEAR,HIGH_FILTER,STRETCH_YUV,STRETCH_RGB
    MPO Stretch: 5.000X - 0.000X
    MPO Media Hints:
    MPO Formats: YUY2,R16G16B16A16_FLOAT,R10G10B10A2_UNORM,R8G8B8A8_UNORM,B8G8R8A8_UNORM

    Card name: NVIDIA GeForce GTX 950M
    Manufacturer: NVIDIA
    Chip type: GeForce GTX 950M
    DAC type: Integrated RAMDAC
    Device Type: Render-Only Device
    Device Key: Enum\PCI\VEN_10DE&DEV_139A&SUBSYS_12601043&REV_A2
    Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
    Device Problem Code: No Problem
    Driver Problem Code: Unknown
    Display Memory: 8111 MB
    Dedicated Memory: 2018 MB
    Shared Memory: 6092 MB
    Current Mode: Unknown
    Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\nvamwu.inf_amd64_d4715679184092a8\nvd3dumx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvamwu.inf_amd64_d4715679184092a8\nvwgf2umx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvamwu.inf_amd64_d4715679184092a8\nvwgf2umx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvamwu.inf_amd64_d4715679184092a8\nvwgf2umx.dll
    Driver File Version: 21.21.0013.6909 (English)
    Driver Version: 21.21.13.6909
    DDI Version: 11.4
    Feature Levels:
    Driver Model: WDDM 2.1
    Graphics Preemption: DMA
    Compute Preemption: DMA
    Miracast: Not Supported by Graphics driver
    Hybrid Graphics GPU: Discrete
    Power P-states: Not Supported
    Driver Attributes: Final Retail
    Driver Date/Size: 7/31/2016 7:00:00 PM, 17799424 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp: Unknown
    Device Identifier: Unknown
    Vendor ID: 0x10DE
    Device ID: 0x139A
    SubSys ID: 0x12601043
    Revision ID: 0x00A2
    Driver Strong Name: oem41.inf:0f066de3ebd7e500:Section124:21.21.13.6909:pci\ven_10de&dev_139a&subsys_12601043
    Rank Of Driver: 00D10001
    Video Accel: Unknown
    DXVA2 Modes: Unknown
    Deinterlace Caps: n/a
    D3D9 Overlay: Unknown
    DXVA-HD: Unknown
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled
    MPO Caps: Not Supported
    MPO Stretch: Not Supported
    MPO Media Hints: Not Supported
    MPO Formats: Not Supported
  • Options
    osnapitzmaddyosnapitzmaddy Posts: 18 New Member
    > @phoebebebe13 said:
    > osnapitzmaddy wrote: »
    >
    > Everything is up to date on my laptop for the game... I also turned off the Origin in game thing and it didn't do anything. Someone please help because I am not very computer savvy lol!
    > PLEASE HELP <3
    >
    >
    >
    >
    > can you post your (computer specs) DxDiag please. You will have to post the DxDiag in sections in multiple posts . Its a large text file and won't fit in one post. How to gather a DxDiag https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/



    -------------
    Sound Devices
    -------------
    Description: Speakers (Conexant SmartAudio HD)
    Default Sound Playback: Yes
    Default Voice Playback: Yes
    Hardware ID: HDAUDIO\FUNC_01&VEN_14F1&DEV_510F&SUBSYS_10431D7D&REV_1001
    Manufacturer ID: 1
    Product ID: 100
    Type: WDM
    Driver Name: CHDRT64.sys
    Driver Version: 8.66.0034.0000 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: Yes
    Date and Size: 5/9/2016 12:00:00 AM, 1559688 bytes
    Other Files:
    Driver Provider: Conexant
    HW Accel Level: Basic
    Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    ---------------------
    Sound Capture Devices
    ---------------------
    Description: Microphone (Conexant SmartAudio HD)
    Default Sound Capture: Yes
    Default Voice Capture: Yes
    Driver Name: CHDRT64.sys
    Driver Version: 8.66.0034.0000 (English)
    Driver Attributes: Final Retail
    Date and Size: 5/9/2016 04:53:00, 1559688 bytes
    Cap Flags: 0x1
    Format Flags: 0xFFFFF

    ---------------------
    Video Capture Devices
    Number of Devices: 1
    ---------------------
    FriendlyName: USB2.0 VGA UVC WebCam
    Location: Front
    SymbolicLink: \\?\usb#vid_04f2&pid_b52b&mi_00#6&2ca746eb&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global
    Manufacturer: Microsoft
    HardwareID: USB\VID_04F2&PID_B52B&REV_9552&MI_00,USB\VID_04F2&PID_B52B&MI_00
    DriverDesc: USB Video Device
    DriverProvider: Microsoft
    DriverVersion: 10.0.15063.0
    DriverDateEnglish: 6/21/2006 00:00:00
    DriverDateLocalized: 6/21/2006 12:00:00 AM
    Service: usbvideo
    Class: Image
    DevNodeStatus: 180200A[DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
    ContainerId: {00000000-0000-0000-FFFF-FFFFFFFFFFFF}
    ProblemCode: No Problem
    BusReportedDeviceDesc: USB2.0 VGA UVC WebCam
    Parent: USB\VID_04F2&PID_B52B\0x0001
    DriverProblemDesc: n/a
    UpperFilters: n/a
    LowerFilters: n/a
    Stack: \Driver\ksthunk,\Driver\usbvideo,\Driver\AiCharger,\Driver\ACPI,\Driver\usbccgp
    ContainerCategory: Imaging

    -------------------
    DirectInput Devices
    -------------------
    Device Name: Mouse
    Attached: 1
    Controller ID: n/a
    Vendor/Product ID: n/a
    FF Driver: n/a

    Device Name: Keyboard
    Attached: 1
    Controller ID: n/a
    Vendor/Product ID: n/a
    FF Driver: n/a

    Device Name: HIDI2C Device
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x04F3, 0x0401
    FF Driver: n/a

    Device Name: ASUS Wireless Radio Control
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: n/a
    FF Driver: n/a

    Poll w/ Interrupt: No

    -----------
    USB Devices
    -----------

    ----------------
    Gameport Devices
    ----------------

    ------------
    PS/2 Devices
    ------------
    + PC/AT Enhanced PS/2 Keyboard (101/102-Key)
    | Matching Device ID: *PNP030B
    | Service: i8042prt
    | Driver: i8042prt.sys, 3/18/2017 15:56:35, 115200 bytes
    | Driver: kbdclass.sys, 3/18/2017 15:56:35, 64416 bytes
    |
    + ASUS Touchpad
    | Vendor/Product ID: 0x04F3, 0x0000
    | Matching Device ID: hid\elan1000&col01
    | Upper Filters: AsusSGDrv
    | Service: mouhid
    | Driver: AsusSGDrv.sys, 12/18/2015 19:22:18, 141304 bytes
    | Driver: mouhid.sys, 3/18/2017 15:56:35, 33280 bytes
    | Driver: mouclass.sys, 3/18/2017 15:56:35, 60320 bytes

    ------------------------
    Disk & DVD/CD-ROM Drives
    ------------------------
    Drive: C:
    Free Space: 862.4 GB
    Total Space: 953.1 GB
    File System: NTFS
    Model: HGST HTS541010A9E680

    Drive: D:
    Model: HL-DT-ST DVDRAM GUE1N
    Driver: c:\windows\system32\drivers\cdrom.sys, 10.00.15063.0000 (English), 3/18/2017 15:56:25, 160256 bytes

    --------------
    System Devices
    --------------
    Name: Mobile 6th Generation Intel(R) Processor Family I/O Thermal subsystem - 9D31
    Device ID: PCI\VEN_8086&DEV_9D31&SUBSYS_12601043&REV_21\3&11583659&1&A2
    Driver: n/a

    Name: Mobile 6th Generation Intel(R) Processor Family I/O SMBUS - 9D23
    Device ID: PCI\VEN_8086&DEV_9D23&SUBSYS_12601043&REV_21\3&11583659&1&FC
    Driver: n/a

    Name: Qualcomm Atheros AR956x Wireless Network Adapter
    Device ID: PCI\VEN_168C&DEV_0036&SUBSYS_21821A3B&REV_01\4&23396A16&0&00E5
    Driver: C:\WINDOWS\system32\DRIVERS\athw8x.sys, 3.00.0002.0201 (English), 3/18/2017 15:56:19, 4233728 bytes

    Name: Mobile 6th Generation Intel(R) Processor Family I/O LPC Controller (Premium SKU) - 9D48
    Device ID: PCI\VEN_8086&DEV_9D48&SUBSYS_12601043&REV_21\3&11583659&1&F8
    Driver: C:\WINDOWS\system32\DRIVERS\msisadrv.sys, 10.00.15063.0000 (English), 3/18/2017 15:56:26, 19352 bytes

    Name: Intel(R) Dynamic Platform and Thermal Framework Processor Participant
    Device ID: PCI\VEN_8086&DEV_1903&SUBSYS_12601043&REV_08\3&11583659&1&20
    Driver: C:\WINDOWS\system32\DRIVERS\dptf_cpu.sys, 8.01.10605.0221 (English), 11/9/2015 03:10:50, 52200 bytes
    Driver: C:\WINDOWS\system32\DRIVERS\WdfCoInstaller01011.dll, 1.11.9200.16384 (English), 11/9/2015 03:10:50, 1804688 bytes
  • Options
    osnapitzmaddyosnapitzmaddy Posts: 18 New Member
    > @phoebebebe13 said:
    > osnapitzmaddy wrote: »
    >
    > Everything is up to date on my laptop for the game... I also turned off the Origin in game thing and it didn't do anything. Someone please help because I am not very computer savvy lol!
    > PLEASE HELP <3
    >
    >
    >
    >
    > can you post your (computer specs) DxDiag please. You will have to post the DxDiag in sections in multiple posts . Its a large text file and won't fit in one post. How to gather a DxDiag https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

    Name: Intel(R) HD Graphics 520
    Device ID: PCI\VEN_8086&DEV_1916&SUBSYS_12601043&REV_07\3&11583659&1&10
    Driver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\igdkmd64.sys, 21.20.0016.4550 (English), 11/30/2016 07:33:28, 11039712 bytes
    Driver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\igd10iumd64.dll, 21.20.0016.4550 (English), 11/30/2016 07:15:46, 23011120 bytes
    Driver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\igd10idpp64.dll, 21.20.0016.4550 (English), 11/30/2016 07:15:38, 433888 bytes
    Driver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\igd11dxva64.dll, 21.20.0016.4550 (English), 11/30/2016 07:15:56, 48251160 bytes
    Driver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\igd12umd64.dll, 21.20.0016.4550 (English), 11/30/2016 07:16:04, 3485672 bytes
    Driver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\igdumdim64.dll, 21.20.0016.4550 (English), 11/30/2016 07:16:32, 94208472 bytes
    Driver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\igdail64.dll, 21.20.0016.4550 (English), 11/30/2016 07:33:10, 327688 bytes
    Driver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\igfxcmrt64.dll, 6.00.0000.1189 (English), 11/30/2016 07:16:54, 197096 bytes
    Driver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\igfx11cmrt64.dll, 6.00.0000.1189 (English), 11/30/2016 07:16:46, 194528 bytes
    Driver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\igfxcmjit64.dll, 6.00.0000.1189 (English), 11/30/2016 07:33:42, 2324488 bytes
    Driver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\igdde64.dll, 21.20.0016.4550 (English), 11/30/2016 07:16:12, 224800 bytes
    Driver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\igdusc64.dll, 21.20.0016.4550 (English), 11/30/2016 07:16:36, 6628144 bytes
    Driver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\iga64.dll, 11/30/2016 07:15:24, 1349792 bytes
    Driver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\igc64.dll, 21.20.0016.4550 (English), 11/30/2016 07:15:30, 18615672 bytes
    Driver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\igdmd64.dll, 21.20.0016.4550 (English), 11/30/2016 07:16:22, 2936616 bytes
    Driver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\igd10iumd32.dll, 21.20.0016.4550 (English), 11/30/2016 07:15:44, 17909872 bytes
    Driver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\igd10idpp32.dll, 21.20.0016.4550 (English), 11/30/2016 07:15:36, 411904 bytes
    Driver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\igd11dxva32.dll, 21.20.0016.4550 (English), 11/30/2016 07:15:54, 47371768 bytes
    Driver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\igd12umd32.dll, 21.20.0016.4550 (English), 11/30/2016 07:16:02, 3387208 bytes
    Driver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\igdumdim32.dll, 21.20.0016.4550 (English), 11/30/2016 07:16:28, 92938808 bytes
    Driver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\igdail32.dll, 21.20.0016.4550 (English), 11/30/2016 07:33:06, 308232 bytes
    Driver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\igdde32.dll, 21.20.0016.4550 (English), 11/30/2016 07:16:08, 183904 bytes
    Driver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\igfxcmrt32.dll, 6.00.0000.1189 (English), 11/30/2016 07:16:50, 170728 bytes
    Driver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\igfx11cmrt32.dll, 6.00.0000.1189 (English), 11/30/2016 07:16:40, 170816 bytes
    Driver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\igfxcmjit32.dll, 6.00.0000.1189 (English), 11/30/2016 07:33:38, 1711624 bytes
    Driver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\igdusc32.dll, 21.20.0016.4550 (English), 11/30/2016 07:16:34, 5090184 bytes
    Driver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\iga32.dll, 11/30/2016 07:15:22, 1119232 bytes
    Driver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\igc32.dll, 21.20.0016.4550 (English), 11/30/2016 07:15:26, 15930744 bytes
    Driver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\igdmd32.dll, 21.20.0016.4550 (English), 11/30/2016 07:16:18, 2283688 bytes
    Driver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\iglhxs64.vp, 11/30/2016 02:06:56, 12722 bytes
    Driver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\iglhxo64.vp, 11/30/2016 02:06:56, 40343 bytes
    Driver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\iglhxc64.vp, 11/30/2016 02:06:56, 40316 bytes
    Driver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\iglhxg64.vp, 11/30/2016 02:06:56, 39658 bytes
    Driver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\iglhxo64_dev.vp, 11/30/2016 02:06:56, 40931 bytes
    Driver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\iglhxc64_dev.vp, 11/30/2016 02:06:56, 41296 bytes
    Driver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\iglhxg64_dev.vp, 11/30/2016 02:06:56, 39798 bytes
    Driver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\iglhxa64.vp, 11/30/2016 02:06:56, 1125 bytes
    Driver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\iglhxa64.cpa, 11/30/2016 02:06:56, 2813952 bytes
    Driver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\iglhcp64.dll, 9.00.0030.7777 (English), 11/30/2016 07:17:06, 238912 bytes
    Driver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\iglhsip64.dll, 9.00.0030.9000 (English), 11/30/2016 07:17:12, 1816736 bytes
    Driver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\IntelCpHDCPSvc.exe, 1.00.0000.0001 (English), 11/30/2016 07:34:54, 480224 bytes
    Driver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\iglhcp32.dll, 9.00.0030.7777 (English), 11/30/2016 07:17:02, 203336 bytes
    Driver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\iglhsip32.dll, 9.00.0030.9000 (English), 11/30/2016 07:17:08, 1814080 bytes
    Driver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\IntelCpHeciSvc.exe, 9.00.0031.9015 (English), 11/30/2016 07:34:58, 301536 bytes
    Driver: C:\WINDOWS\system32\cp_resources.bin, 11/30/2016 02:06:38, 560260 bytes
    Driver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\difx64.exe, 1.04.0003.0000 (English), 11/30/2016 07:32:42, 175072 bytes
    Driver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\igfxDH.dll, 6.15.0010.4550 (English), 11/30/2016 07:33:48, 923664 bytes
    Driver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\igfxDHLib.dll, 1.00.0000.0000 (Invariant Language), 11/30/2016 07:33:50, 115208 bytes
    Driver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\igfxDHLibv2_0.dll, 1.00.0000.0000 (Invariant Language), 11/30/2016 07:33:52, 123912 bytes
    Driver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\igfxDI.dll, 6.15.0010.4550 (English), 11/30/2016 07:33:52, 396816 bytes
    Driver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\igfxDILib.dll, 1.00.0000.0000 (Invariant Language), 11/30/2016 07:33:56, 29704 bytes
    Driver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\igfxDILibv2_0.dll, 1.00.0000.0000 (Invariant Language), 11/30/2016 07:33:58, 29192 bytes
    Driver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\igfxLHM.dll, 6.15.0010.4550 (English), 11/30/2016 07:34:28, 1988616 bytes
    Driver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\igfxLHMLib.dll, 1.00.0000.0000 (Invariant Language), 11/30/2016 07:34:30, 22536 bytes
    Driver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\igfxLHMLibv2_0.dll, 1.00.0000.0000 (Invariant Language), 11/30/2016 07:34:32, 22544 bytes
    Driver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\igfxSDK.exe, 11/30/2016 07:34:36, 999392 bytes
    Driver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\igfxSDKLib.dll, 1.00.0000.0000 (Invariant Language), 11/30/2016 07:34:38, 97808 bytes
    Driver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\igfxSDKLibv2_0.dll, 1.00.0000.0000 (Invariant Language), 11/30/2016 07:34:42, 107528 bytes
    Driver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\igfxEM.exe, 6.15.0010.4550 (English), 11/30/2016 07:34:10, 523232 bytes
    Driver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\igfxEMLib.dll, 1.00.0000.0000 (Invariant Language), 11/30/2016 07:34:12, 27664 bytes
    Driver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\igfxEMLibv2_0.dll, 1.00.0000.0000 (Invariant Language), 11/30/2016 07:34:18, 27656 bytes
    Driver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\GfxUIEx.exe, 6.15.0010.4550 (English), 11/30/2016 07:32:48, 458720 bytes
    Driver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\Gfxv4_0.exe, 8.15.0010.4550 (English), 11/30/2016 07:32:56, 915424 bytes
    Driver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\Gfxv4_0.exe.config, 11/30/2016 02:06:38, 935 bytes
    Driver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\Gfxv2_0.exe, 8.15.0010.4550 (English), 11/30/2016 07:32:50, 909792 bytes
    Driver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\Gfxv2_0.exe.config, 11/30/2016 02:06:38, 895 bytes
    Driver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\GfxResources.dll, 8.15.0010.4550 (English), 11/30/2016 07:32:44, 5056520 bytes
    Driver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\MetroIntelGenericUIFramework.dll, 1.00.0000.0000 (English), 11/30/2016 07:36:24, 640008 bytes
    Driver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\igfxCUIServicePS.dll, 11/30/2016 07:33:48, 102920 bytes
    Driver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\igfxCUIService.exe, 6.15.0010.4550 (English), 11/30/2016 07:33:46, 341984 bytes
    Driver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\igfxCPL.cpl, 11/30/2016 07:33:42, 271368 bytes
    Driver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\igfxDTCM.dll, 6.15.0010.4550 (English), 11/30/2016 07:34:04, 208392 bytes
    Driver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\igfxext.exe, 6.15.0010.4550 (English), 11/30/2016 07:34:24, 302560 bytes
    Driver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\igfxexps.dll, 6.15.0010.4550 (English), 11/30/2016 07:16:58, 55272 bytes
    Driver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\ColorImageEnhancement.wmv, 11/30/2016 02:06:38, 375173 bytes
    Driver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\ImageStabilization.wmv, 11/30/2016 02:06:56, 403671 bytes
    Driver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\FilmModeDetection.wmv, 11/30/2016 02:06:38, 641530 bytes
    Driver: C:\WINDOWS\system32\igfxCPL.cpl, 11/30/2016 07:33:42, 271368 bytes
    Driver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\igfxexps32.dll, 6.15.0010.4550 (English), 11/30/2016 07:34:20, 52752 bytes
    Driver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\ig9icd64.dll, 21.20.0016.4550 (English), 11/30/2016 07:33:02, 13803016 bytes
    Driver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\ig9icd32.dll, 21.20.0016.4550 (English), 11/30/2016 07:33:00, 10543624 bytes
    Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\llvm_release_license.txt, 11/30/2016 02:06:56, 1981 bytes
    Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\readme.txt, 11/30/2016 02:06:56, 9788 bytes
    Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\version.ini, 11/30/2016 02:06:56, 32 bytes
    Driver: C:\WINDOWS\SysWow64\Intel_OpenCL_ICD32.dll, 2.01.0000.0000 (English), 11/30/2016 07:36:06, 104456 bytes
    Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x86\task_executor32.dll, 6.08.0000.0392 (English), 11/30/2016 07:38:24, 378376 bytes
    Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x86\OclCpuBackend32.dll, 6.08.0000.0392 (English), 11/30/2016 07:38:16, 8677384 bytes
    Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x86\intelocl32.dll, 6.08.0000.0392 (English), 11/30/2016 07:38:00, 1470984 bytes
    Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x86\cpu_device32.dll, 6.08.0000.0392 (English), 11/30/2016 07:37:52, 525320 bytes
    Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x86\clbltfnn8.rtl, 11/30/2016 02:06:56, 1304316 bytes
    Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x86\clbltfnn8_img_cbk.o, 11/30/2016 02:06:56, 321440 bytes
    Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x86\clbltfnn8_img_cbk.rtl, 11/30/2016 02:06:56, 392692 bytes
    Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x86\clbltfng9.rtl, 11/30/2016 02:06:56, 1242252 bytes
    Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x86\clbltfng9_img_cbk.o, 11/30/2016 02:06:56, 312700 bytes
    Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x86\clbltfng9_img_cbk.rtl, 11/30/2016 02:06:56, 392572 bytes
    Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x86\clbltfns9.rtl, 11/30/2016 02:06:56, 897368 bytes
    Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x86\clbltfns9_img_cbk.o, 11/30/2016 02:06:56, 264072 bytes
    Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x86\clbltfns9_img_cbk.rtl, 11/30/2016 02:06:56, 350376 bytes
    Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x86\clang_compiler32.dll, 6.08.0000.0392 (English), 11/30/2016 07:37:44, 1435656 bytes
    Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x86\__ocl_svml_n8.dll, 3.04.0000.0000 (English), 11/30/2016 07:39:22, 5022728 bytes
    Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x86\__ocl_svml_g9.dll, 3.04.0000.0000 (English), 11/30/2016 07:39:02, 5360136 bytes
    Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x86\__ocl_svml_s9.dll, 3.04.0000.0000 (English), 11/30/2016 07:39:24, 5238280 bytes
    Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x86\tbb\tbbmalloc.dll, 4.03.2015.0528 (English), 11/30/2016 07:38:44, 274088 bytes
    Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x86\tbb\tbb.dll, 4.03.2015.0528 (English), 11/30/2016 07:38:34, 436392 bytes
    Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x86\tbb\tbb_preview.dll, 4.02.2013.1002 (), 11/30/2016 07:38:52, 356000 bytes
    Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\common\clbltfnshared.rtl, 11/30/2016 02:06:56, 1067104 bytes
    Driver: C:\WINDOWS\system32\Intel_OpenCL_ICD64.dll, 2.01.0000.0000 (English), 11/30/2016 07:36:10, 113672 bytes
    Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x64\task_executor64.dll, 6.08.0000.0392 (English), 11/30/2016 07:38:30, 434696 bytes
    Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x64\OclCpuBackend64.dll, 6.08.0000.0392 (English), 11/30/2016 07:38:20, 11609096 bytes
    Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x64\intelocl64.dll, 6.08.0000.0392 (English), 11/30/2016 07:38:06, 1711112 bytes
    Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x64\cpu_device64.dll, 6.08.0000.0392 (English), 11/30/2016 07:37:56, 671240 bytes
    Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x64\clbltfnh8.rtl, 11/30/2016 02:06:56, 1252064 bytes
    Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x64\clbltfnh8_img_cbk.o, 11/30/2016 02:06:56, 344424 bytes
    Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x64\clbltfnh8_img_cbk.rtl, 11/30/2016 02:06:56, 408100 bytes
    Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x64\clbltfne9.rtl, 11/30/2016 02:06:56, 1190008 bytes
    Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x64\clbltfne9_img_cbk.o, 11/30/2016 02:06:56, 331352 bytes
    Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x64\clbltfne9_img_cbk.rtl, 11/30/2016 02:06:56, 407980 bytes
    Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x64\clbltfnl9.rtl, 11/30/2016 02:06:56, 829896 bytes
    Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x64\clbltfnl9_img_cbk.o, 11/30/2016 02:06:56, 283456 bytes
    Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x64\clbltfnl9_img_cbk.rtl, 11/30/2016 02:06:56, 366152 bytes
    Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x64\clang_compiler64.dll, 6.08.0000.0392 (English), 11/30/2016 07:37:48, 1883656 bytes
  • Options
    rosemowrosemow Posts: 163,723 Member
  • Options
    osnapitzmaddyosnapitzmaddy Posts: 18 New Member
    > @phoebebebe13 said:
    > osnapitzmaddy wrote: »
    >
    > Everything is up to date on my laptop for the game... I also turned off the Origin in game thing and it didn't do anything. Someone please help because I am not very computer savvy lol!
    > PLEASE HELP <3
    >
    >
    >
    >
    > can you post your (computer specs) DxDiag please. You will have to post the DxDiag in sections in multiple posts . Its a large text file and won't fit in one post. How to gather a DxDiag https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

    Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x64\__ocl_svml_h8.dll, 3.04.0000.0000 (English), 11/30/2016 07:39:06, 5234184 bytes
    Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x64\__ocl_svml_e9.dll, 3.04.0000.0000 (English), 11/30/2016 07:39:00, 5744648 bytes
    Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x64\__ocl_svml_l9.dll, 3.04.0000.0000 (English), 11/30/2016 07:39:12, 5627400 bytes
    Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x64\tbb\tbbmalloc.dll, 4.03.2015.0528 (English), 11/30/2016 07:38:48, 323752 bytes
    Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x64\tbb\tbb.dll, 4.03.2015.0528 (English), 11/30/2016 07:38:38, 521896 bytes
    Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x64\tbb\tbb_preview.dll, 4.02.2013.1002 (), 11/30/2016 07:38:56, 433832 bytes
    Driver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\IntelOpenCL32.dll, 21.20.0016.4550 (English), 11/30/2016 07:35:04, 325648 bytes
    Driver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\igdbcl32.dll, 21.20.0016.4550 (English), 11/30/2016 07:33:14, 412168 bytes
    Driver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\igdrcl32.dll, 21.20.0016.4550 (English), 11/30/2016 07:33:34, 6386696 bytes
    Driver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\common_clang32.dll, 4.03.0000.0000 (English), 11/30/2016 07:32:30, 24669192 bytes
    Driver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\igdmcl32.dll, 21.20.0016.4550 (English), 11/30/2016 07:33:32, 4840456 bytes
    Driver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\igdfcl32.dll, 21.20.0016.4550 (English), 11/30/2016 07:33:20, 239112 bytes
    Driver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\IntelOpenCL64.dll, 21.20.0016.4550 (English), 11/30/2016 07:35:10, 427528 bytes
    Driver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\igdbcl64.dll, 21.20.0016.4550 (English), 11/30/2016 07:33:18, 460808 bytes
    Driver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\igdrcl64.dll, 21.20.0016.4550 (English), 11/30/2016 07:33:34, 7090184 bytes
    Driver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\common_clang64.dll, 4.03.0000.0000 (English), 11/30/2016 07:32:36, 36626952 bytes
    Driver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\igdmcl64.dll, 21.20.0016.4550 (English), 11/30/2016 07:33:34, 6886920 bytes
    Driver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\igdfcl64.dll, 21.20.0016.4550 (English), 11/30/2016 07:33:24, 279048 bytes
    Driver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\igdclbif.bin, 11/30/2016 02:06:44, 8097966 bytes
    Driver: C:\WINDOWS\SysWow64\libEGL.dll, 11/30/2016 07:36:14, 141320 bytes
    Driver: C:\WINDOWS\SysWow64\libGLESv1_CM.dll, 11/30/2016 07:36:16, 101384 bytes
    Driver: C:\WINDOWS\SysWow64\libGLESv2.dll, 11/30/2016 07:36:20, 112144 bytes
    Driver: C:\Program Files\Intel\Media SDK\libmfxhw32.dll, 7.16.0009.0029 (English), 11/30/2016 07:17:18, 8864232 bytes
    Driver: C:\Program Files\Intel\Media SDK\mfxplugin32_hw.dll, 1.16.0009.0029 (English), 11/30/2016 07:36:28, 4741336 bytes
    Driver: C:\Program Files\Intel\Media SDK\mfx_mft_h264ve_32.dll, 7.16.0010.0013 (English), 11/30/2016 07:17:36, 1483840 bytes
    Driver: C:\Program Files\Intel\Media SDK\mfx_mft_mjpgvd_32.dll, 7.16.0010.0013 (English), 11/30/2016 07:36:54, 1369816 bytes
    Driver: C:\Program Files\Intel\Media SDK\mfx_mft_vp8vd_32.dll, 7.16.0010.0013 (English), 11/30/2016 07:37:26, 1378528 bytes
    Driver: C:\Program Files\Intel\Media SDK\mfx_mft_h265ve_32.dll, 7.16.0010.0013 (English), 11/30/2016 07:17:44, 1498560 bytes
    Driver: C:\Program Files\Intel\Media SDK\mfx_mft_encrypt_32.dll, 7.16.0010.0013 (English), 11/30/2016 07:17:28, 1345600 bytes
    Driver: C:\Program Files\Intel\Media SDK\c_32.cpa, 11/30/2016 02:06:38, 846855 bytes
    Driver: C:\Program Files\Intel\Media SDK\cpa_32.vp, 11/30/2016 02:06:38, 993 bytes
    Driver: C:\Program Files\Intel\Media SDK\dev_32.vp, 11/30/2016 02:06:38, 21523 bytes
    Driver: C:\Program Files\Intel\Media SDK\he_32.vp, 11/30/2016 02:06:38, 64221 bytes
    Driver: C:\Program Files\Intel\Media SDK\mj_32.vp, 11/30/2016 02:06:56, 59409 bytes
    Driver: C:\Program Files\Intel\Media SDK\h265e_32.vp, 11/30/2016 02:06:38, 65813 bytes
    Driver: C:\Program Files\Intel\Media SDK\libmfxhw64.dll, 7.16.0009.0029 (English), 11/30/2016 07:17:22, 9310536 bytes
    Driver: C:\Program Files\Intel\Media SDK\mfxplugin64_hw.dll, 1.16.0009.0029 (English), 11/30/2016 07:36:32, 4923608 bytes
    Driver: C:\Program Files\Intel\Media SDK\mfx_mft_h264ve_64.dll, 7.16.0010.0013 (English), 11/30/2016 07:17:40, 1842400 bytes
    Driver: C:\Program Files\Intel\Media SDK\mfx_mft_mjpgvd_64.dll, 7.16.0010.0013 (English), 11/30/2016 07:37:00, 1700056 bytes
    Driver: C:\Program Files\Intel\Media SDK\mfx_mft_vp8vd_64.dll, 7.16.0010.0013 (English), 11/30/2016 07:37:28, 1708768 bytes
    Driver: C:\Program Files\Intel\Media SDK\mfx_mft_h265ve_64.dll, 7.16.0010.0013 (English), 11/30/2016 07:17:48, 1868160 bytes
    Driver: C:\Program Files\Intel\Media SDK\mfx_mft_encrypt_64.dll, 7.16.0010.0013 (English), 11/30/2016 07:17:34, 1657952 bytes
    Driver: C:\Program Files\Intel\Media SDK\c_64.cpa, 11/30/2016 02:06:38, 1519616 bytes
    Driver: C:\Program Files\Intel\Media SDK\cpa_64.vp, 11/30/2016 02:06:38, 993 bytes
    Driver: C:\Program Files\Intel\Media SDK\dev_64.vp, 11/30/2016 02:06:38, 21523 bytes
    Driver: C:\Program Files\Intel\Media SDK\he_64.vp, 11/30/2016 02:06:38, 13153 bytes
    Driver: C:\Program Files\Intel\Media SDK\mj_64.vp, 11/30/2016 02:06:56, 12625 bytes
    Driver: C:\Program Files\Intel\Media SDK\h265e_64.vp, 11/30/2016 02:06:38, 13777 bytes
    Driver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\igxpco64.dll, 1.03.0023.0000 (English), 11/30/2016 07:34:46, 220176 bytes
    Driver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\DisplayAudiox64.cab, 11/30/2016 02:06:38, 935277 bytes
  • Options
    osnapitzmaddyosnapitzmaddy Posts: 18 New Member
    > @phoebebebe13 said:
    > osnapitzmaddy wrote: »
    >
    > Everything is up to date on my laptop for the game... I also turned off the Origin in game thing and it didn't do anything. Someone please help because I am not very computer savvy lol!
    > PLEASE HELP <3
    >
    >
    >
    >
    > can you post your (computer specs) DxDiag please. You will have to post the DxDiag in sections in multiple posts . Its a large text file and won't fit in one post. How to gather a DxDiag https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

    Name: Mobile 6th Generation Intel(R) Processor Family I/O PCI Express Root Port #5 - 9D14
    Device ID: PCI\VEN_8086&DEV_9D14&SUBSYS_12601043&REV_F1\3&11583659&1&E4
    Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 10.00.15063.0000 (English), 3/18/2017 15:56:26, 353696 bytes

    Name: Intel(R) Serial IO I2C Host Controller - 9D60
    Device ID: PCI\VEN_8086&DEV_9D60&SUBSYS_12601043&REV_21\3&11583659&1&A8
    Driver: C:\WINDOWS\system32\DRIVERS\iaLPSS2i_I2C.sys, 30.100.1633.0003 (English), 3/18/2017 15:56:28, 165376 bytes

    Name: Intel(R) USB 3.0 eXtensible Host Controller - 1.0 (Microsoft)
    Device ID: PCI\VEN_8086&DEV_9D2F&SUBSYS_201F1043&REV_21\3&11583659&1&A0
    Driver: C:\WINDOWS\system32\DRIVERS\USBXHCI.SYS, 10.00.15063.0296 (English), 5/20/2017 21:56:52, 388000 bytes

    Name: Mobile 6th Generation Intel(R) Processor Family I/O PMC - 9D21
    Device ID: PCI\VEN_8086&DEV_9D21&SUBSYS_12601043&REV_21\3&11583659&1&FA
    Driver: n/a

    Name: Realtek PCIe GBE Family Controller
    Device ID: PCI\VEN_10EC&DEV_8168&SUBSYS_200F1043&REV_10\01000000684CE00000
    Driver: C:\WINDOWS\system32\DRIVERS\rt640x64.sys, 10.03.0723.2015 (English), 1/13/2016 04:21:50, 898296 bytes
    Driver: C:\WINDOWS\system32\RtNicProp64.dll, 1.02.0000.0006 (English), 1/13/2016 04:21:51, 91264 bytes

    Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_8086&DEV_1904&SUBSYS_12601043&REV_08\3&11583659&1&00
    Driver: n/a

    Name: High Definition Audio Controller
    Device ID: PCI\VEN_8086&DEV_9D70&SUBSYS_1D7D1043&REV_21\3&11583659&1&FB
    Driver: C:\WINDOWS\system32\DRIVERS\hdaudbus.sys, 10.00.15063.0000 (English), 3/18/2017 15:56:19, 86528 bytes
    Driver: C:\WINDOWS\system32\DRIVERS\drmk.sys, 10.00.15063.0000 (English), 3/18/2017 15:56:20, 97280 bytes
    Driver: C:\WINDOWS\system32\DRIVERS\portcls.sys, 10.00.15063.0000 (English), 3/18/2017 15:56:20, 373248 bytes

    Name: Mobile 6th Generation Intel(R) Processor Family I/O PCI Express Root Port #6 - 9D15
    Device ID: PCI\VEN_8086&DEV_9D15&SUBSYS_12601043&REV_F1\3&11583659&1&E5
    Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 10.00.15063.0000 (English), 3/18/2017 15:56:26, 353696 bytes

    Name: Intel(R) Serial IO I2C Host Controller - 9D61
    Device ID: PCI\VEN_8086&DEV_9D61&SUBSYS_12601043&REV_21\3&11583659&1&A9
    Driver: C:\WINDOWS\system32\DRIVERS\iaLPSS2i_I2C.sys, 30.100.1633.0003 (English), 3/18/2017 15:56:28, 165376 bytes

    Name: Intel Chipset SATA RAID Controller
    Device ID: PCI\VEN_8086&DEV_282A&SUBSYS_12601043&REV_21\3&11583659&1&B8
    Driver: C:\WINDOWS\system32\DRIVERS\iaStorA.sys, 15.00.0000.1039 (English), 6/13/2016 21:24:06, 791560 bytes

    Name: Mobile 6th Generation Intel(R) Processor Family I/O PCI Express Root Port #1 - 9D10
    Device ID: PCI\VEN_8086&DEV_9D10&SUBSYS_12601043&REV_F1\3&11583659&1&E0
    Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 10.00.15063.0000 (English), 3/18/2017 15:56:26, 353696 bytes

    Name: Intel(R) Management Engine Interface
    Device ID: PCI\VEN_8086&DEV_9D3A&SUBSYS_12601043&REV_21\3&11583659&1&B0
    Driver: C:\WINDOWS\system32\DRIVERS\TeeDriverW8x64.sys, 11.00.0000.1172 (English), 10/8/2015 23:16:00, 185600 bytes

    Name: NVIDIA GeForce GTX 950M
    Device ID: PCI\VEN_10DE&DEV_139A&SUBSYS_12601043&REV_A2\4&365E2845&0&00E0
    Driver: C:\Program Files\NVIDIA Corporation\Drs\dbInstaller.exe, 21.21.0013.6909 (English), 9/12/2016 21:15:16, 474040 bytes
    Driver: C:\Program Files\NVIDIA Corporation\Drs\nvdrsdb.bin, 8/3/2016 00:05:12, 1341292 bytes
    Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nvamwu.inf_amd64_d4715679184092a8\NvCplSetupInt.exe, 1.00.0005.0000 (English), 9/12/2016 21:15:30, 97078976 bytes
    Driver: C:\Program Files\NVIDIA Corporation\license.txt, 8/3/2016 00:04:48, 26629 bytes
    Driver: C:\Program Files\NVIDIA Corporation\NVSMI\MCU.exe, 1.01.5204.20580 (English), 9/12/2016 21:15:16, 865720 bytes
    Driver: C:\Program Files\NVIDIA Corporation\NVSMI\nvdebugdump.exe, 6.14.0013.6909 (English), 9/12/2016 21:15:18, 429112 bytes
    Driver: C:\Program Files\NVIDIA Corporation\NVSMI\nvidia-smi.1.pdf, 8/3/2016 00:05:20, 74003 bytes
    Driver: C:\Program Files\NVIDIA Corporation\NVSMI\nvidia-smi.exe, 8.17.0013.6909 (English), 9/12/2016 21:15:20, 467512 bytes
    Driver: C:\Program Files\NVIDIA Corporation\NVSMI\nvml.dll, 8.17.0013.6909 (English), 9/12/2016 21:15:22, 836152 bytes
    Driver: C:\Program Files\NVIDIA Corporation\OpenCL\OpenCL.dll, 1.02.0011.0000 (English), 9/12/2016 21:15:26, 219072 bytes
    Driver: C:\Program Files\NVIDIA Corporation\OpenCL\OpenCL64.dll, 1.02.0011.0000 (English), 9/12/2016 21:15:26, 233016 bytes
    Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nvamwu.inf_amd64_d4715679184092a8\nvlddmkm.sys, 21.21.0013.6909 (English), 9/12/2016 21:15:22, 13754936 bytes
    Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nvamwu.inf_amd64_d4715679184092a8\nvd3dumx.dll, 21.21.0013.6909 (English), 9/12/2016 21:10:00, 17799424 bytes
    Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nvamwu.inf_amd64_d4715679184092a8\nvwgf2umx.dll, 21.21.0013.6909 (English), 9/12/2016 21:10:02, 20853856 bytes
    Driver: C:\WINDOWS\system32\NvFBC64.dll, 6.14.0013.6909 (English), 9/12/2016 21:15:20, 1021496 bytes
    Driver: C:\WINDOWS\system32\NvIFR64.dll, 6.14.0013.6909 (English), 9/12/2016 21:15:20, 946112 bytes
    Driver: C:\WINDOWS\system32\NvIFROpenGL.dll, 21.21.0013.6909 (English), 9/12/2016 21:15:20, 460224 bytes
    Driver: C:\WINDOWS\system32\nv-vk64.json, 8/3/2016 00:04:48, 594 bytes
    Driver: C:\WINDOWS\system32\nvEncMFTH264.dll, 21.21.0013.6909 (English), 9/12/2016 21:10:00, 835096 bytes
    Driver: C:\WINDOWS\system32\nvEncodeAPI64.dll, 6.14.0013.6909 (English), 9/12/2016 21:10:00, 438296 bytes
    Driver: C:\WINDOWS\system32\nvapi64.dll, 21.21.0013.6909 (English), 9/12/2016 21:10:00, 3912128 bytes
    Driver: C:\WINDOWS\system32\nvcompiler.dll, 9/12/2016 21:15:20, 39996984 bytes
    Driver: C:\WINDOWS\system32\nvcuda.dll, 6.14.0013.6909 (English), 9/12/2016 21:10:00, 10374488 bytes
    Driver: C:\WINDOWS\system32\nvcuvid.dll, 7.17.0013.6909 (English), 9/12/2016 21:15:18, 2889272 bytes
    Driver: C:\WINDOWS\system32\nvfatbinaryLoader.dll, 9/12/2016 21:10:00, 724376 bytes
    Driver: C:\WINDOWS\system32\nvinfo.pb, 8/3/2016 00:05:22, 40296 bytes
    Driver: C:\WINDOWS\system32\nvoglv64.dll, 21.21.0013.6909 (English), 9/12/2016 21:15:22, 31704120 bytes
    Driver: C:\WINDOWS\system32\nvopencl.dll, 6.14.0013.6909 (English), 9/12/2016 21:10:00, 10840312 bytes
    Driver: C:\WINDOWS\system32\nvptxJitCompiler.dll, 9/12/2016 21:10:00, 10864440 bytes
    Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nvamwu.inf_amd64_d4715679184092a8\nvd3dum.dll, 21.21.0013.6909 (English), 9/12/2016 21:10:00, 14767816 bytes
    Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nvamwu.inf_amd64_d4715679184092a8\nvwgf2um.dll, 21.21.0013.6909 (English), 9/12/2016 21:10:02, 18140232 bytes
    Driver: C:\WINDOWS\SysWow64\NvFBC.dll, 6.14.0013.6909 (English), 9/12/2016 21:15:18, 929848 bytes
    Driver: C:\WINDOWS\SysWow64\NvIFR.dll, 6.14.0013.6909 (English), 9/12/2016 21:15:20, 869432 bytes
    Driver: C:\WINDOWS\SysWow64\NvIFROpenGL.dll, 21.21.0013.6909 (English), 9/12/2016 21:15:20, 412216 bytes
    Driver: C:\WINDOWS\SysWow64\nv-vk32.json, 8/3/2016 00:04:48, 594 bytes
    Driver: C:\WINDOWS\SysWow64\nvEncMFTH264.dll, 21.21.0013.6909 (English), 9/12/2016 21:10:00, 673464 bytes
    Driver: C:\WINDOWS\SysWow64\nvEncodeAPI.dll, 6.14.0013.6909 (English), 9/12/2016 21:10:00, 369680 bytes
    Driver: C:\WINDOWS\SysWow64\nvapi.dll, 21.21.0013.6909 (English), 9/12/2016 21:10:00, 3460824 bytes
    Driver: C:\WINDOWS\SysWow64\nvcompiler.dll, 9/12/2016 21:15:20, 35133376 bytes
    Driver: C:\WINDOWS\SysWow64\nvcuda.dll, 6.14.0013.6909 (English), 9/12/2016 21:10:00, 8737976 bytes
    Driver: C:\WINDOWS\SysWow64\nvcuvid.dll, 7.17.0013.6909 (English), 9/12/2016 21:15:18, 2518584 bytes
    Driver: C:\WINDOWS\SysWow64\nvfatbinaryLoader.dll, 9/12/2016 21:10:00, 611608 bytes
    Driver: C:\WINDOWS\SysWow64\nvoglv32.dll, 21.21.0013.6909 (English), 9/12/2016 21:15:22, 25465280 bytes
    Driver: C:\WINDOWS\SysWow64\nvopencl.dll, 6.14.0013.6909 (English), 9/12/2016 21:10:00, 9151448 bytes
    Driver: C:\WINDOWS\SysWow64\nvptxJitCompiler.dll, 9/12/2016 21:10:00, 8916512 bytes
    Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nvamwu.inf_amd64_d4715679184092a8\VulkanRT-Installer.exe, 1.00.0011.0001 (English), 9/12/2016 21:15:30, 13622896 bytes
    Driver: C:\WINDOWS\system32\nvdispco6436909.dll, 2.00.0045.0004 (English), 9/12/2016 21:15:18, 1956408 bytes
    Driver: C:\WINDOWS\system32\nvdispgenco6436909.dll, 2.00.0022.0002 (English), 9/12/2016 21:15:20, 1604152 bytes
  • Options
    osnapitzmaddyosnapitzmaddy Posts: 18 New Member
    > @phoebebebe13 said:
    > osnapitzmaddy wrote: »
    >
    > Everything is up to date on my laptop for the game... I also turned off the Origin in game thing and it didn't do anything. Someone please help because I am not very computer savvy lol!
    > PLEASE HELP <3
    >
    >
    >
    >
    > can you post your (computer specs) DxDiag please. You will have to post the DxDiag in sections in multiple posts . Its a large text file and won't fit in one post. How to gather a DxDiag https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

    ------------------
    DirectShow Filters
    ------------------

    DirectShow Filters:
    WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,10.00.15063.0000
    WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,10.00.15063.0000
    WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,10.00.15063.0000
    MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,10.00.15063.0000
    Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,10.00.15063.0000
    WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,10.00.15063.0000
    WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,10.00.15063.0000
    Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,10.00.15063.0000
    Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,10.00.15063.0000
    DV Muxer,0x00400000,0,0,qdv.dll,10.00.15063.0000
    Color Space Converter,0x00400001,1,1,quartz.dll,10.00.15063.0138
    WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.15063.0000
    AVI Splitter,0x00600000,1,1,quartz.dll,10.00.15063.0138
    VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,10.00.15063.0138
    SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,10.00.15063.0000
    Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,10.00.15063.0000
    AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,10.00.15063.0000
    StreamBufferSink,0x00200000,0,0,sbe.dll,10.00.15063.0000
    MJPEG Decompressor,0x00600000,1,1,quartz.dll,10.00.15063.0138
    MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,10.00.15063.0138
    SAMI (CC) Parser,0x00400000,1,1,quartz.dll,10.00.15063.0138
    VBI Codec,0x00600000,1,4,VBICodec.ax,10.00.15063.0000
    MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,10.00.15063.0000
    Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,10.00.15063.0000
    SBE2FileScan,0x00200000,0,0,sbe.dll,10.00.15063.0000
    Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,10.00.15063.0000
    Internal Script Command Renderer,0x00800001,1,0,quartz.dll,10.00.15063.0138
    MPEG Audio Decoder,0x03680001,1,1,quartz.dll,10.00.15063.0138
    DV Splitter,0x00600000,1,2,qdv.dll,10.00.15063.0000
    Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,10.00.15063.0138
    Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,10.00.15063.0000
    ACM Wrapper,0x00600000,1,1,quartz.dll,10.00.15063.0138
    Video Renderer,0x00800001,1,0,quartz.dll,10.00.15063.0138
    MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,10.00.15063.0000
    Line 21 Decoder,0x00600000,1,1,,
    Video Port Manager,0x00600000,2,1,quartz.dll,10.00.15063.0138
    Video Renderer,0x00400000,1,0,quartz.dll,10.00.15063.0138
    VPS Decoder,0x00200000,0,0,WSTPager.ax,10.00.15063.0000
    WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.15063.0000
    VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,
    File writer,0x00200000,1,0,qcap.dll,10.00.15063.0000
    DVD Navigator,0x00200000,0,3,qdvd.dll,10.00.15063.0000
    Overlay Mixer2,0x00200000,1,1,,
    Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,10.00.15063.0000
    WST Pager,0x00200000,1,1,WSTPager.ax,10.00.15063.0000
    MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,10.00.15063.0000
    DV Video Decoder,0x00800000,1,1,qdv.dll,10.00.15063.0000
    SampleGrabber,0x00200000,1,1,qedit.dll,10.00.15063.0000
    Null Renderer,0x00200000,1,0,qedit.dll,10.00.15063.0000
    MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,10.00.15063.0000
    Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,10.00.15063.0000
    StreamBufferSource,0x00200000,0,0,sbe.dll,10.00.15063.0000
    Smart Tee,0x00200000,1,2,qcap.dll,10.00.15063.0000
    Overlay Mixer,0x00200000,0,0,,
    AVI Decompressor,0x00600000,1,1,quartz.dll,10.00.15063.0138
    AVI/WAV File Source,0x00400000,0,2,quartz.dll,10.00.15063.0138
    Wave Parser,0x00400000,1,1,quartz.dll,10.00.15063.0138
    MIDI Parser,0x00400000,1,1,quartz.dll,10.00.15063.0138
    Multi-file Parser,0x00400000,1,1,quartz.dll,10.00.15063.0138
    File stream renderer,0x00400000,1,1,quartz.dll,10.00.15063.0138
    Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,10.00.15063.0000
    StreamBufferSink2,0x00200000,0,0,sbe.dll,10.00.15063.0000
    AVI Mux,0x00200000,1,0,qcap.dll,10.00.15063.0000
    Line 21 Decoder 2,0x00600002,1,1,quartz.dll,10.00.15063.0138
    File Source (Async.),0x00400000,0,1,quartz.dll,10.00.15063.0138
    File Source (URL),0x00400000,0,1,quartz.dll,10.00.15063.0138
    Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,10.00.15063.0000
    Enhanced Video Renderer,0x00200000,1,0,evr.dll,10.00.15063.0000
    BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,10.00.15063.0000
    MPEG Video Decoder,0x40000001,1,1,quartz.dll,10.00.15063.0138

    WDM Streaming Tee/Splitter Devices:
    Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,10.00.15063.0000

    Video Compressors:
    WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,10.00.15063.0000
    WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,10.00.15063.0000
    MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,10.00.15063.0000
    DV Video Encoder,0x00200000,0,0,qdv.dll,10.00.15063.0000
    MJPEG Compressor,0x00200000,0,0,quartz.dll,10.00.15063.0138

    Audio Compressors:
    WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,10.00.15063.0000
    WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,10.00.15063.0000
    IMA ADPCM,0x00200000,1,1,quartz.dll,10.00.15063.0138
    PCM,0x00200000,1,1,quartz.dll,10.00.15063.0138
    Microsoft ADPCM,0x00200000,1,1,quartz.dll,10.00.15063.0138
    GSM 6.10,0x00200000,1,1,quartz.dll,10.00.15063.0138
    CCITT A-Law,0x00200000,1,1,quartz.dll,10.00.15063.0138
    CCITT u-Law,0x00200000,1,1,quartz.dll,10.00.15063.0138
    MPEG Layer-3,0x00200000,1,1,quartz.dll,10.00.15063.0138

    Audio Capture Sources:
    Microphone (Conexant SmartAudio HD),0x00200000,0,0,qcap.dll,10.00.15063.0000

    PBDA CP Filters:
    PBDA DTFilter,0x00600000,1,1,CPFilters.dll,10.00.15063.0000
    PBDA ETFilter,0x00200000,0,0,CPFilters.dll,10.00.15063.0000
    PBDA PTFilter,0x00200000,0,0,CPFilters.dll,10.00.15063.0000

    Midi Renderers:
    Default MidiOut Device,0x00800000,1,0,quartz.dll,10.00.15063.0138
    Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,10.00.15063.0138

    WDM Streaming Capture Devices:
    USB2.0 VGA UVC WebCam,0x00200000,1,1,ksproxy.ax,10.00.15063.0000
    Conexant HD Stereo Mix,0x00200000,1,1,ksproxy.ax,10.00.15063.0000
    ,0x00000000,0,0,,
    Conexant HD Audio capture,0x00200000,1,1,ksproxy.ax,10.00.15063.0000

    WDM Streaming Rendering Devices:
    Conexant HD Audio output,0x00200000,1,1,ksproxy.ax,10.00.15063.0000
    ,0x00000000,0,0,,
    ,0x00000000,0,0,,

    BDA Network Providers:
    Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,10.00.15063.0000
    Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,10.00.15063.0000
    Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,10.00.15063.0000
    Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,10.00.15063.0000
    Microsoft Network Provider,0x00200000,0,1,MSNP.ax,10.00.15063.0000

    Video Capture Sources:
    USB2.0 VGA UVC WebCam,0x00200000,1,1,ksproxy.ax,10.00.15063.0000

    Multi-Instance Capable VBI Codecs:
    VBI Codec,0x00600000,1,4,VBICodec.ax,10.00.15063.0000

    BDA Transport Information Renderers:
    BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,10.00.15063.0000
    MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,10.00.15063.0000

    BDA CP/CA Filters:
    Decrypt/Tag,0x00600000,1,1,EncDec.dll,10.00.15063.0000
    Encrypt/Tag,0x00200000,0,0,EncDec.dll,10.00.15063.0000
    PTFilter,0x00200000,0,0,EncDec.dll,10.00.15063.0000
    XDS Codec,0x00200000,0,0,EncDec.dll,10.00.15063.0000

    WDM Streaming Communication Transforms:
    Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,10.00.15063.0000

    Audio Renderers:
    Speakers (Conexant SmartAudio HD),0x00200000,1,0,quartz.dll,10.00.15063.0138
    Default DirectSound Device,0x00800000,1,0,quartz.dll,10.00.15063.0138
    Default WaveOut Device,0x00200000,1,0,quartz.dll,10.00.15063.0138
    DirectSound: Speakers (Conexant SmartAudio HD),0x00200000,1,0,quartz.dll,10.00.15063.0138
  • Options
    osnapitzmaddyosnapitzmaddy Posts: 18 New Member
    > @phoebebebe13 said:
    > osnapitzmaddy wrote: »
    >
    > Everything is up to date on my laptop for the game... I also turned off the Origin in game thing and it didn't do anything. Someone please help because I am not very computer savvy lol!
    > PLEASE HELP <3
    >
    >
    >
    >
    > can you post your (computer specs) DxDiag please. You will have to post the DxDiag in sections in multiple posts . Its a large text file and won't fit in one post. How to gather a DxDiag https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

    ---------------------------
    Media Foundation Transforms
    ---------------------------

    [HKEY_LOCAL_MACHINE\Software\Classes\MediaFoundation\Transforms]

    <category>:
    <transform friendly name>, <transform CLSID>, <flags>, [<merit>, ]<file name>, <file version>

    Video Decoders:
    Intel® Hardware M-JPEG Decoder MFT, {00C69F81-0524-48C0-A353-4DD9D54F9A6E}, 0x6, 7, mfx_mft_mjpgvd_64.dll, 7.16.0010.0013
    Intel® Hardware VP8 Decoder MFT, {6D856398-834E-4A89-8EE5-071BB3F58BE4}, 0x6, mfx_mft_vp8vd_64.dll, 7.16.0010.0013
    Microsoft MPEG Video Decoder MFT, {2D709E52-123F-49B5-9CBC-9AF5CDE28FB9}, 0x1, msmpeg2vdec.dll, 10.00.15063.0000
    DV Decoder MFT, {404A6DE5-D4D6-4260-9BC7-5A6CBD882432}, 0x1, mfdvdec.dll, 10.00.15063.0000
    Microsoft H265 Video Decoder MFT, {420A51A3-D605-430C-B4FC-45274FA6C562}, 0x1, hevcdecoder.dll, 10.00.15063.0000
    Intel® Hardware VP8 Sync Decoder MFT, {451E3CB7-2622-4BA5-8E1D-44B3C41D0924}, 0x1, mfx_mft_vp8vd_64.dll, 7.16.0010.0013
    Mpeg4s Decoder MFT, CLSID_CMpeg4sDecMFT, 0x1, mp4sdecd.dll, 10.00.15063.0000
    Microsoft H264 Video Decoder MFT, CLSID_CMSH264DecoderMFT, 0x1, msmpeg2vdec.dll, 10.00.15063.0000
    WMV Screen decoder MFT, CLSID_CMSSCDecMediaObject, 0x1, wmvsdecd.dll, 10.00.15063.0000
    WMVideo Decoder MFT, CLSID_CWMVDecMediaObject, 0x1, wmvdecod.dll, 10.00.15063.0000
    MJPEG Decoder MFT, {CB17E772-E1CC-4633-8450-5617AF577905}, 0x1, mfmjpegdec.dll, 10.00.15063.0138
    Mpeg43 Decoder MFT, CLSID_CMpeg43DecMediaObject, 0x1, mp43decd.dll, 10.00.15063.0000
    Microsoft WebM 🐸🐸🐸🐸 VP8 Decoder Transform, {E3AAF548-C9A4-4C6E-234D-5ADA374B0000}, 0x1, MSVP9DEC.dll, 10.00.15063.0000
    Mpeg4 Decoder MFT, CLSID_CMpeg4DecMediaObject, 0x1, mpg4decd.dll, 10.00.15063.0000
    Video Encoders:
    Intel® Quick Sync Video H.264 Encoder MFT, {4BE8D3C0-0515-4A37-AD55-E4BAE19AF471}, 0x4, 7, mfx_mft_h264ve_64.dll, 7.16.0010.0013
    NVIDIA H.264 Encoder MFT, {60F44560-5A20-4857-BFEF-D29773CB8040}, 0x4, 8, nvEncMFTH264.dll, 21.21.0013.6909
    Intel® Hardware H265 Encoder MFT, {BC10864D-2B34-408F-912A-102B1B867B6C}, 0x4, 7, mfx_mft_h265ve_64.dll, 7.16.0010.0013
    H264 Encoder MFT, {6CA50344-051A-4DED-9779-A43305165E35}, 0x1, mfh264enc.dll, 10.00.15063.0000
    WMVideo8 Encoder MFT, CLSID_CWMVXEncMediaObject, 0x1, wmvxencd.dll, 10.00.15063.0000
    Microsoft 🐸🐸🐸🐸 VPX Encoder Transform, {AEB6C755-2546-4881-82CC-E15AE5EBFF3D}, 0x1, MSVPXENC.dll, 10.00.15063.0296
    H263 Encoder MFT, {BC47FCFE-98A0-4F27-BB07-698AF24F2B38}, 0x1, mfh263enc.dll, 10.00.15063.0000
    WMVideo9 Encoder MFT, CLSID_CWMV9EncMediaObject, 0x1, wmvencod.dll, 10.00.15063.0000
    Microsoft MPEG-2 Video Encoder MFT, {E6335F02-80B7-4DC4-ADFA-DFE7210D20D5}, 0x2, msmpeg2enc.dll, 10.00.15063.0000
    H265 Encoder MFT, {F2F84074-8BCA-40BD-9159-E880F673DD3B}, 0x1, mfh265enc.dll, 10.00.15063.0000
    Video Effects:
    Frame Rate Converter, CLSID_CFrameRateConvertDmo, 0x1, mfvdsp.dll, 10.00.15063.0000
    Resizer MFT, CLSID_CResizerDMO, 0x1, vidreszr.dll, 10.00.15063.0000
    VideoStabilization MFT, {51571744-7FE4-4FF2-A498-2DC34FF74F1B}, 0x1, MSVideoDSP.dll, 10.00.15063.0250
    Color Control, CLSID_CColorControlDmo, 0x1, mfvdsp.dll, 10.00.15063.0000
    Color Converter MFT, CLSID_CColorConvertDMO, 0x1, colorcnv.dll, 10.00.15063.0000
    Video Processor:
    Microsoft Video Processor MFT, {88753B26-5B24-49BD-B2E7-0C445C78C982}, 0x1, msvproc.dll, 10.00.15063.0000
    Audio Decoders:
    Microsoft Dolby Digital Plus Decoder MFT, {177C0AFE-900B-48D4-9E4C-57ADD250B3D4}, 0x1, DolbyDecMFT.dll, 10.00.15063.0000
    MS AMRNB Decoder MFT, {265011AE-5481-4F77-A295-ABB6FFE8D63E}, 0x1, MSAMRNBDecoder.dll, 10.00.15063.0000
    WMAudio Decoder MFT, CLSID_CWMADecMediaObject, 0x1, WMADMOD.DLL, 10.00.15063.0000
    Microsoft AAC Audio Decoder MFT, CLSID_CMSAACDecMFT, 0x1, MSAudDecMFT.dll, 10.00.15063.0000
    A-law Wrapper MFT, {36CB6E0C-78C1-42B2-9943-846262F31786}, 0x1, mfcore.dll, 10.00.15063.0000
    GSM ACM Wrapper MFT, {4A76B469-7B66-4DD4-BA2D-DDF244C766DC}, 0x1, mfcore.dll, 10.00.15063.0000
    WMAPro over S/PDIF MFT, CLSID_CWMAudioSpdTxDMO, 0x1, WMADMOD.DLL, 10.00.15063.0000
    Microsoft Opus Audio Decoder MFT, {63E17C10-2D43-4C42-8FE3-8D8B63E46A6A}, 0x1, MSOpusDecoder.dll, 10.00.15063.0000
    Microsoft FLAC Audio Decoder MFT, {6B0B3E6B-A2C5-4514-8055-AFE8A95242D9}, 0x1, MSFlacDecoder.dll, 10.00.15063.0000
    Microsoft MPEG Audio Decoder MFT, {70707B39-B2CA-4015-ABEA-F8447D22D88B}, 0x1, MSAudDecMFT.dll, 10.00.15063.0000
    WMSpeech Decoder DMO, CLSID_CWMSPDecMediaObject, 0x1, WMSPDMOD.DLL, 10.00.15063.0000
    G711 Wrapper MFT, {92B66080-5E2D-449E-90C4-C41F268E5514}, 0x1, mfcore.dll, 10.00.15063.0000
    IMA ADPCM ACM Wrapper MFT, {A16E1BFF-A80D-48AD-AECD-A35C005685FE}, 0x1, mfcore.dll, 10.00.15063.0000
    MP3 Decoder MFT, CLSID_CMP3DecMediaObject, 0x1, mp3dmod.dll, 10.00.15063.0000
    Microsoft ALAC Audio Decoder MFT, {C0CD7D12-31FC-4BBC-B363-7322EE3E1879}, 0x1, MSAlacDecoder.dll, 10.00.15063.0000
    ADPCM ACM Wrapper MFT, {CA34FE0A-5722-43AD-AF23-05F7650257DD}, 0x1, mfcore.dll, 10.00.15063.0000
    Dolby TrueHD IEC-61937 converter MFT, {CF5EEEDF-0E92-4B3B-A161-BD0FFE545E4B}, 0x1, mfaudiocnv.dll, 10.00.15063.0000
    DTS IEC-61937 converter MFT, {D035E24C-C877-42D7-A795-2A8A339B472F}, 0x1, mfaudiocnv.dll, 10.00.15063.0000
    Audio Encoders:
    LPCM DVD-Audio MFT, {068A8476-9229-4CC0-9D49-2FC699DCD30A}, 0x1, mfaudiocnv.dll, 10.00.15063.0000
    MP3 Encoder ACM Wrapper MFT, {11103421-354C-4CCA-A7A3-1AFF9A5B6701}, 0x1, mfcore.dll, 10.00.15063.0000
    Microsoft FLAC Audio Encoder MFT, {128509E9-C44E-45DC-95E9-C255B8F466A6}, 0x1, MSFlacEncoder.dll, 10.00.15063.0000
    WM Speech Encoder DMO, CLSID_CWMSPEncMediaObject2, 0x1, WMSPDMOE.DLL, 10.00.15063.0000
    MS AMRNB Encoder MFT, {2FAE8AFE-04A3-423A-A814-85DB454712B0}, 0x1, MSAMRNBEncoder.dll, 10.00.15063.0000
    Microsoft MPEG-2 Audio Encoder MFT, {46A4DD5C-73F8-4304-94DF-308F760974F4}, 0x1, msmpeg2enc.dll, 10.00.15063.0000
    WMAudio Encoder MFT, CLSID_CWMAEncMediaObject, 0x1, WMADMOE.DLL, 10.00.15063.0000
    Microsoft AAC Audio Encoder MFT, {93AF0C51-2275-45D2-A35B-F2BA21CAED00}, 0x1, mfAACEnc.dll, 10.00.15063.0000
    Microsoft ALAC Audio Encoder MFT, {9AB6A28C-748E-4B6A-BFFF-CC443B8E8FB4}, 0x1, MSAlacEncoder.dll, 10.00.15063.0000
    Microsoft Dolby Digital Encoder MFT, {AC3315C9-F481-45D7-826C-0B406C1F64B8}, 0x1, msac3enc.dll, 10.00.15063.0000
    Audio Effects:
    AEC, CLSID_CWMAudioAEC, 0x1, mfwmaaec.dll, 10.00.15063.0000
    Resampler MFT, CLSID_CResamplerMediaObject, 0x1, resampledmo.dll, 10.00.15063.0000
    Multiplexers:
    Microsoft MPEG2 Multiplexer MFT, {AB300F71-01AB-46D2-AB6C-64906CB03258}, 0x2, mfmpeg2srcsnk.dll, 10.00.15063.0000
    Others:
    Microsoft H264 Video Remux (MPEG2TSToMP4) MFT, {05A47EBB-8BF0-4CBF-AD2F-3B71D75866F5}, 0x1, msmpeg2vdec.dll, 10.00.15063.0000


    --------------------------------------------
    Media Foundation Enabled Hardware Categories
    --------------------------------------------

    [HKEY_LOCAL_MACHINE\Software\Microsoft\Windows Media Foundation\HardwareMFT]

    EnableEncoders = 1
    EnableDecoders = 1
  • Options
    osnapitzmaddyosnapitzmaddy Posts: 18 New Member
    > @phoebebebe13 said:
    > osnapitzmaddy wrote: »
    >
    > Everything is up to date on my laptop for the game... I also turned off the Origin in game thing and it didn't do anything. Someone please help because I am not very computer savvy lol!
    > PLEASE HELP <3
    >
    >
    >
    >
    > can you post your (computer specs) DxDiag please. You will have to post the DxDiag in sections in multiple posts . Its a large text file and won't fit in one post. How to gather a DxDiag https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/


    -------------------------------------
    Media Foundation Byte Stream Handlers
    -------------------------------------

    [HKEY_LOCAL_MACHINE\Software\Microsoft\Windows Media Foundation\ByteStreamHandlers]
    [HKEY_LOCAL_MACHINE\Software\Classes\MediaFoundation\MediaSources\Preferred]

    <file ext. or MIME type>, <handler CLSID>, <brief description>[, Preferred]

    .3g2, {271C3902-6095-4C45-A22F-20091816EE9E}, MPEG4 Byte Stream Handler, Preferred
    .3gp, {271C3902-6095-4C45-A22F-20091816EE9E}, MPEG4 Byte Stream Handler, Preferred
    .3gp2, {271C3902-6095-4C45-A22F-20091816EE9E}, MPEG4 Byte Stream Handler, Preferred
    .3gpp, {271C3902-6095-4C45-A22F-20091816EE9E}, MPEG4 Byte Stream Handler, Preferred
    .aac, {926F41F7-003E-4382-9E84-9E953BE10562}, ADTS Byte Stream Handler, Preferred
    .ac3, {46031BA1-083F-47D9-8369-23C92BDAB2FF}, AC-3 Byte Stream Handler, Preferred
    .adt, {926F41F7-003E-4382-9E84-9E953BE10562}, ADTS Byte Stream Handler, Preferred
    .adts, {926F41F7-003E-4382-9E84-9E953BE10562}, ADTS Byte Stream Handler, Preferred
    .am?, {EFE6208A-0A2C-49FA-8A01-3768B559B6DA}, 🐸🐸🐸🐸 AMRNB Media Source ByteStreamHandler
    .amr, {EFE6208A-0A2C-49FA-8A01-3768B559B6DA}, 🐸🐸🐸🐸 AMRNB Media Source ByteStreamHandler, Preferred
    .asf, {41457294-644C-4298-A28A-BD69F2C0CF3B}, ASF Byte Stream Handler, Preferred
    .avi, {7AFA253E-F823-42F6-A5D9-714BDE467412}, AVI Byte Stream Handler, Preferred
    .dvr-ms, {65964407-A5D8-4060-85B0-1CCD63F768E2}, dvr-ms Byte Stream Handler, Preferred
    .dvr-ms, {A8721937-E2FB-4D7A-A9EE-4EB08C890B6E}, 🐸🐸🐸🐸 SBE Source ByteStreamHandler
    .ec3, {46031BA1-083F-47D9-8369-23C92BDAB2FF}, AC-3 Byte Stream Handler, Preferred
    .flac, {0E41CFB8-0506-40F4-A516-77CC23642D91}, 🐸🐸🐸🐸 FLAC Media Source ByteStreamHandler, Preferred
    .m2t, {40871C59-AB40-471F-8DC3-1F259D862479}, MPEG2 Byte Stream Handler, Preferred
    .m2ts, {40871C59-AB40-471F-8DC3-1F259D862479}, MPEG2 Byte Stream Handler, Preferred
    .m4a, {271C3902-6095-4C45-A22F-20091816EE9E}, MPEG4 Byte Stream Handler, Preferred
    .m4v, {271C3902-6095-4C45-A22F-20091816EE9E}, MPEG4 Byte Stream Handler, Preferred
    .mk3d, {1F9A2C18-D89E-463E-B4F4-BB90152ACC64}, MKV Byte Stream Handler, Preferred
    .mka, {1F9A2C18-D89E-463E-B4F4-BB90152ACC64}, MKV Byte Stream Handler, Preferred
    .mks, {1F9A2C18-D89E-463E-B4F4-BB90152ACC64}, MKV Byte Stream Handler, Preferred
    .mkv, {1F9A2C18-D89E-463E-B4F4-BB90152ACC64}, MKV Byte Stream Handler, Preferred
    .mod, {40871C59-AB40-471F-8DC3-1F259D862479}, MPEG2 Byte Stream Handler, Preferred
    .mov, {271C3902-6095-4C45-A22F-20091816EE9E}, MPEG4 Byte Stream Handler, Preferred
    .mp2v, {40871C59-AB40-471F-8DC3-1F259D862479}, MPEG2 Byte Stream Handler, Preferred
    .mp3, {A82E50BA-8E92-41EB-9DF2-433F50EC2993}, MP3 Byte Stream Handler, Preferred
    .mp4, {271C3902-6095-4C45-A22F-20091816EE9E}, MPEG4 Byte Stream Handler, Preferred
    .mp4v, {271C3902-6095-4C45-A22F-20091816EE9E}, MPEG4 Byte Stream Handler, Preferred
    .mpa, {A82E50BA-8E92-41EB-9DF2-433F50EC2993}, MP3 Byte Stream Handler, Preferred
    .mpeg, {40871C59-AB40-471F-8DC3-1F259D862479}, MPEG2 Byte Stream Handler, Preferred
    .mpg, {40871C59-AB40-471F-8DC3-1F259D862479}, MPEG2 Byte Stream Handler, Preferred
    .mts, {40871C59-AB40-471F-8DC3-1F259D862479}, MPEG2 Byte Stream Handler, Preferred
    .nsc, {B084785C-DDE0-4D30-8CA8-05A373E185BE}, NSC Byte Stream Handler, Preferred
    .sami, {7A56C4CB-D678-4188-85A8-BA2EF68FA10D}, SAMI Byte Stream Handler, Preferred
    .smi, {7A56C4CB-D678-4188-85A8-BA2EF68FA10D}, SAMI Byte Stream Handler, Preferred
    .tod, {40871C59-AB40-471F-8DC3-1F259D862479}, MPEG2 Byte Stream Handler, Preferred
    .ts, {40871C59-AB40-471F-8DC3-1F259D862479}, MPEG2 Byte Stream Handler, Preferred
    .tts, {40871C59-AB40-471F-8DC3-1F259D862479}, MPEG2 Byte Stream Handler, Preferred
    .uvu, {271C3902-6095-4C45-A22F-20091816EE9E}, MPEG4 Byte Stream Handler, Preferred
    .vob, {40871C59-AB40-471F-8DC3-1F259D862479}, MPEG2 Byte Stream Handler, Preferred
    .wav, {42C9B9F5-16FC-47EF-AF22-DA05F7C842E3}, WAV Byte Stream Handler, Preferred
    .wm, {41457294-644C-4298-A28A-BD69F2C0CF3B}, ASF Byte Stream Handler, Preferred
    .wma, {41457294-644C-4298-A28A-BD69F2C0CF3B}, ASF Byte Stream Handler, Preferred
    .wmv, {41457294-644C-4298-A28A-BD69F2C0CF3B}, ASF Byte Stream Handler, Preferred
    .wtv, {65964407-A5D8-4060-85B0-1CCD63F768E2}, WTV Byte Stream Handler, Preferred
    audio/3gpp, {271C3902-6095-4C45-A22F-20091816EE9E}, MPEG4 Byte Stream Handler, Preferred
    audio/3gpp2, {271C3902-6095-4C45-A22F-20091816EE9E}, MPEG4 Byte Stream Handler, Preferred
    audio/aac, {926F41F7-003E-4382-9E84-9E953BE10562}, ADTS Byte Stream Handler, Preferred
    audio/aacp, {926F41F7-003E-4382-9E84-9E953BE10562}, ADTS Byte Stream Handler, Preferred
    audio/eac3, {46031BA1-083F-47D9-8369-23C92BDAB2FF}, AC-3 Byte Stream Handler, Preferred
    audio/L16, {3FFB3B8C-EB99-472B-8902-E1C1B05F07CF}, LPCM Byte Stream Handler, Preferred
    audio/mp3, {A82E50BA-8E92-41EB-9DF2-433F50EC2993}, MP3 Byte Stream Handler, Preferred
    audio/mp4, {271C3902-6095-4C45-A22F-20091816EE9E}, MPEG4 Byte Stream Handler, Preferred
    audio/MP4A-LATM, {271C3902-6095-4C45-A22F-20091816EE9E}, MPEG4 Byte Stream Handler, Preferred
    audio/mpa, {A82E50BA-8E92-41EB-9DF2-433F50EC2993}, MP3 Byte Stream Handler, Preferred
    audio/mpeg, {A82E50BA-8E92-41EB-9DF2-433F50EC2993}, MP3 Byte Stream Handler, Preferred
    audio/mpeg3, {A82E50BA-8E92-41EB-9DF2-433F50EC2993}, MP3 Byte Stream Handler, Preferred
    audio/vnd.dlna.adts, {926F41F7-003E-4382-9E84-9E953BE10562}, ADTS Byte Stream Handler, Preferred
    audio/vnd.dolby.dd-raw, {46031BA1-083F-47D9-8369-23C92BDAB2FF}, AC-3 Byte Stream Handler, Preferred
    audio/wav, {42C9B9F5-16FC-47EF-AF22-DA05F7C842E3}, WAV Byte Stream Handler, Preferred
    audio/x-aac, {926F41F7-003E-4382-9E84-9E953BE10562}, ADTS Byte Stream Handler, Preferred
    audio/x-m4a, {271C3902-6095-4C45-A22F-20091816EE9E}, MPEG4 Byte Stream Handler, Preferred
    audio/x-matroska, {1F9A2C18-D89E-463E-B4F4-BB90152ACC64}, MKV Byte Stream Handler, Preferred
    audio/x-mp3, {A82E50BA-8E92-41EB-9DF2-433F50EC2993}, MP3 Byte Stream Handler, Preferred
    audio/x-mpeg, {A82E50BA-8E92-41EB-9DF2-433F50EC2993}, MP3 Byte Stream Handler, Preferred
    audio/x-ms-wma, {41457294-644C-4298-A28A-BD69F2C0CF3B}, ASF Byte Stream Handler, Preferred
    audio/x-wav, {42C9B9F5-16FC-47EF-AF22-DA05F7C842E3}, WAV Byte Stream Handler, Preferred
    video/3gpp, {271C3902-6095-4C45-A22F-20091816EE9E}, MPEG4 Byte Stream Handler, Preferred
    video/3gpp2, {271C3902-6095-4C45-A22F-20091816EE9E}, MPEG4 Byte Stream Handler, Preferred
    video/avi, {7AFA253E-F823-42F6-A5D9-714BDE467412}, AVI Byte Stream Handler, Preferred
    video/mp4, {271C3902-6095-4C45-A22F-20091816EE9E}, MPEG4 Byte Stream Handler, Preferred
    video/mpeg, {40871C59-AB40-471F-8DC3-1F259D862479}, MPEG2 Byte Stream Handler, Preferred
    video/msvideo, {7AFA253E-F823-42F6-A5D9-714BDE467412}, AVI Byte Stream Handler, Preferred
    video/vnd.dece.mp4, {271C3902-6095-4C45-A22F-20091816EE9E}, MPEG4 Byte Stream Handler, Preferred
    video/vnd.dlna.mpeg-tts, {40871C59-AB40-471F-8DC3-1F259D862479}, MPEG2 Byte Stream Handler, Preferred
    video/x-m4v, {271C3902-6095-4C45-A22F-20091816EE9E}, MPEG4 Byte Stream Handler, Preferred
    video/x-matroska, {1F9A2C18-D89E-463E-B4F4-BB90152ACC64}, MKV Byte Stream Handler, Preferred
    video/x-ms-asf, {41457294-644C-4298-A28A-BD69F2C0CF3B}, ASF Byte Stream Handler, Preferred
    video/x-ms-wm, {41457294-644C-4298-A28A-BD69F2C0CF3B}, ASF Byte Stream Handler, Preferred
    video/x-ms-wmv, {41457294-644C-4298-A28A-BD69F2C0CF3B}, ASF Byte Stream Handler, Preferred
    video/x-msvideo, {7AFA253E-F823-42F6-A5D9-714BDE467412}, AVI Byte Stream Handler, Preferred


    --------------------------------
    Media Foundation Scheme Handlers
    --------------------------------

    [HKEY_LOCAL_MACHINE\Software\Microsoft\Windows Media Foundation\SchemeHandlers]
    [HKEY_LOCAL_MACHINE\Software\Classes\MediaFoundation\MediaSources\Preferred]

    <URL type>, <handler CLSID>, <brief description>[, Preferred]

    file:, {477EC299-1421-4BDD-971F-7CCB933F21AD}, File Scheme Handler, Preferred
    http:, {44CB442B-9DA9-49DF-B3FD-023777B16E50}, Http Scheme Handler
    http:, {9EC4B4F9-3029-45AD-947B-344DE2A249E2}, Urlmon Scheme Handler
    http:, {E9F4EBAB-D97B-463E-A2B1-C54EE3F9414D}, Net Scheme Handler, Preferred
    httpd:, {44CB442B-9DA9-49DF-B3FD-023777B16E50}, Http Scheme Handler, Preferred
    httpnd:, {2EEEED04-0908-4CDB-AF8F-AC5B768A34C9}, Drm Scheme Handler, Preferred
    https:, {37A61C8B-7F8E-4D08-B12B-248D73E9AB4F}, Secure Http Scheme Handler, Preferred
    httpsd:, {37A61C8B-7F8E-4D08-B12B-248D73E9AB4F}, Secure Http Scheme Handler, Preferred
    httpt:, {E9F4EBAB-D97B-463E-A2B1-C54EE3F9414D}, Net Scheme Handler, Preferred
    httpu:, {E9F4EBAB-D97B-463E-A2B1-C54EE3F9414D}, Net Scheme Handler, Preferred
    mcast:, {E9F4EBAB-D97B-463E-A2B1-C54EE3F9414D}, Net Scheme Handler, Preferred
    mcrecv:, {FA6D33D4-9405-4BA5-9983-12604AC8E77A}, Miracast Sink Scheme Handler, Preferred
    mms:, {E9F4EBAB-D97B-463E-A2B1-C54EE3F9414D}, Net Scheme Handler, Preferred
    ms-appdata:, {CFC81939-3886-4ACF-9692-DA58037AE716}, MsAppData Scheme Handler, Preferred
    ms-appx-web:, {8DB0224B-3D65-4F6F-8E12-BEB4B78B8974}, MsAppxWeb Scheme Handler, Preferred
    ms-appx:, {8DB0224B-3D65-4F6F-8E12-BEB4B78B8974}, MsAppx Scheme Handler, Preferred
    ms-winsoundevent:, {F79A6BF9-7415-4CF3-AE10-4559509ABC3C}, Sound Event Scheme Handler, Preferred
    rtsp:, {E9F4EBAB-D97B-463E-A2B1-C54EE3F9414D}, Net Scheme Handler, Preferred
    rtspt:, {E9F4EBAB-D97B-463E-A2B1-C54EE3F9414D}, Net Scheme Handler, Preferred
    rtspu:, {E9F4EBAB-D97B-463E-A2B1-C54EE3F9414D}, Net Scheme Handler, Preferred
    sdp:, {E9F4EBAB-D97B-463E-A2B1-C54EE3F9414D}, Net Scheme Handler, Preferred
  • Options
    phoebebebe13phoebebebe13 Posts: 19,400 Member
    @osnapitzmaddy

    Go to the Asus web , search your make and model laptop and update all your drivers.

    Make sure your game is using Nvidia not intel http://forums.thesims.com/en_US/discussion/776882/sims-4-and-switchable-graphics-how-to-nvidia-amd/p1 your Nvidia card not intel
  • Options
    osnapitzmaddyosnapitzmaddy Posts: 18 New Member
    > @phoebebebe13 said:
    > osnapitzmaddy wrote: »
    >
    > Everything is up to date on my laptop for the game... I also turned off the Origin in game thing and it didn't do anything. Someone please help because I am not very computer savvy lol!
    > PLEASE HELP <3
    >
    >
    >
    >
    > can you post your (computer specs) DxDiag please. You will have to post the DxDiag in sections in multiple posts . Its a large text file and won't fit in one post. How to gather a DxDiag https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

    -------------------------------------
    Preferred Media Foundation Transforms
    -------------------------------------

    [HKEY_LOCAL_MACHINE\Software\Classes\MediaFoundation\Transforms\Preferred]

    <media subtype GUID>, [<transform friendly name>, ]<transform CLSID>

    {EB27CEC4-163E-4CA3-8B74-8E25F91B517E}, Dolby TrueHD IEC-61937 converter MFT, {CF5EEEDF-0E92-4B3B-A161-BD0FFE545E4B}
    {E06D802C-DB46-11CF-B4D1-00805F6CBBEA}, Microsoft Dolby Digital Plus Decoder MFT, {177C0AFE-900B-48D4-9E4C-57ADD250B3D4}
    MFVideoFormat_MPEG2, Microsoft MPEG Video Decoder MFT, {2D709E52-123F-49B5-9CBC-9AF5CDE28FB9}
    MEDIASUBTYPE_DOLBY_DDPLUS, Microsoft Dolby Digital Plus Decoder MFT, {177C0AFE-900B-48D4-9E4C-57ADD250B3D4}
    {A2E58EB7-0FA9-48BB-A40C-FA0E156D0645}, DTS IEC-61937 converter MFT, {D035E24C-C877-42D7-A795-2A8A339B472F}
    {7634706D-0000-0010-8000-00AA00389B71}, Mpeg4s Decoder MFT, CLSID_CMpeg4sDecMFT
    {73616D72-767A-494D-B478-F29D25DC9037}, MS AMRNB Decoder MFT, {265011AE-5481-4F77-A295-ABB6FFE8D63E}
    MEDIASUBTYPE_mp4s, Mpeg4s Decoder MFT, CLSID_CMpeg4sDecMFT
    MFVideoFormat_DVSL, DV Decoder MFT, {404A6DE5-D4D6-4260-9BC7-5A6CBD882432}
    MFVideoFormat_DVSD, DV Decoder MFT, {404A6DE5-D4D6-4260-9BC7-5A6CBD882432}
    MFVideoFormat_DVHD, DV Decoder MFT, {404A6DE5-D4D6-4260-9BC7-5A6CBD882432}
    MFVideoFormat_MP4V, Mpeg4s Decoder MFT, CLSID_CMpeg4sDecMFT
    {53564548-0000-0010-8000-00AA00389B71}, Microsoft H265 Video Decoder MFT, {420A51A3-D605-430C-B4FC-45274FA6C562}
    MFVideoFormat_MP4S, Mpeg4s Decoder MFT, CLSID_CMpeg4sDecMFT
    {53314356-0000-0010-8000-00AA00389B71}, WMVideo Decoder MFT, CLSID_CWMVDecMediaObject
    MEDIASUBTYPE_WMVR, WMVideo Decoder MFT, CLSID_CWMVDecMediaObject
    MEDIASUBTYPE_WMVP, WMVideo Decoder MFT, CLSID_CWMVDecMediaObject
    MFVideoFormat_MJPG, MJPEG Decoder MFT, {CB17E772-E1CC-4633-8450-5617AF577905}
    {43564548-0000-0010-8000-00AA00389B71}, Microsoft H265 Video Decoder MFT, {420A51A3-D605-430C-B4FC-45274FA6C562}
    MEDIASUBTYPE_WMVA, WMVideo Decoder MFT, CLSID_CWMVDecMediaObject
    {3F40F4F0-5622-4FF8-B6D8-A17A584BEE5E}, Microsoft H264 Video Decoder MFT, CLSID_CMSH264DecoderMFT
    MEDIASUBTYPE_mpg4, Mpeg4 Decoder MFT, CLSID_CMpeg4DecMediaObject
    MEDIASUBTYPE_MPG4, Mpeg4 Decoder MFT, CLSID_CMpeg4DecMediaObject
    MFVideoFormat_H264, Microsoft H264 Video Decoder MFT, CLSID_CMSH264DecoderMFT
    MFVideoFormat_WMV3, WMVideo Decoder MFT, CLSID_CWMVDecMediaObject
    {33363248-0000-0010-8000-00AA00389B71}, Mpeg4s Decoder MFT, CLSID_CMpeg4sDecMFT
    MEDIASUBTYPE_mp43, Mpeg43 Decoder MFT, CLSID_CMpeg43DecMediaObject
    MFVideoFormat_MP43, Mpeg43 Decoder MFT, CLSID_CMpeg43DecMediaObject
    MEDIASUBTYPE_m4s2, Mpeg4s Decoder MFT, CLSID_CMpeg4sDecMFT
    MFVideoFormat_WMV2, WMVideo Decoder MFT, CLSID_CWMVDecMediaObject
    MFVideoFormat_MSS2, WMV Screen decoder MFT, CLSID_CMSSCDecMediaObject
    MFVideoFormat_M4S2, Mpeg4s Decoder MFT, CLSID_CMpeg4sDecMFT
    MEDIASUBTYPE_WVP2, WMVideo Decoder MFT, CLSID_CWMVDecMediaObject
    MEDIASUBTYPE_mp42, Mpeg4 Decoder MFT, CLSID_CMpeg4DecMediaObject
    MEDIASUBTYPE_MP42, Mpeg4 Decoder MFT, CLSID_CMpeg4DecMediaObject
    MFVideoFormat_WMV1, WMVideo Decoder MFT, CLSID_CWMVDecMediaObject
    MFVideoFormat_MSS1, WMV Screen decoder MFT, CLSID_CMSSCDecMediaObject
    MFVideoFormat_MPG1, Microsoft MPEG Video Decoder MFT, {2D709E52-123F-49B5-9CBC-9AF5CDE28FB9}
    MFVideoFormat_WVC1, WMVideo Decoder MFT, CLSID_CWMVDecMediaObject
    {30395056-0000-0010-8000-00AA00389B71}, Microsoft WebM 🐸🐸🐸🐸 VP8 Decoder Transform, {E3AAF548-C9A4-4C6E-234D-5ADA374B0000}
    {30385056-0000-0010-8000-00AA00389B71}, Microsoft WebM 🐸🐸🐸🐸 VP8 Decoder Transform, {E3AAF548-C9A4-4C6E-234D-5ADA374B0000}
    MFVideoFormat_DVC, DV Decoder MFT, {404A6DE5-D4D6-4260-9BC7-5A6CBD882432}
    {0000F1AC-0000-0010-8000-00AA00389B71}, Microsoft FLAC Audio Decoder MFT, {6B0B3E6B-A2C5-4514-8055-AFE8A95242D9}
    {00007361-0000-0010-8000-00AA00389B71}, MS AMRNB Decoder MFT, {265011AE-5481-4F77-A295-ABB6FFE8D63E}
    {0000704F-0000-0010-8000-00AA00389B71}, Microsoft Opus Audio Decoder MFT, {63E17C10-2D43-4C42-8FE3-8D8B63E46A6A}
    {00006C61-0000-0010-8000-00AA00389B71}, Microsoft ALAC Audio Decoder MFT, {C0CD7D12-31FC-4BBC-B363-7322EE3E1879}
    {00002001-0000-0010-8000-00AA00389B71}, DTS IEC-61937 converter MFT, {D035E24C-C877-42D7-A795-2A8A339B472F}
    {00002000-0000-0010-8000-00AA00389B71}, Microsoft Dolby Digital Plus Decoder MFT, {177C0AFE-900B-48D4-9E4C-57ADD250B3D4}
    MFAudioFormat_AAC, Microsoft AAC Audio Decoder MFT, CLSID_CMSAACDecMFT
    MFAudioFormat_ADTS, Microsoft AAC Audio Decoder MFT, CLSID_CMSAACDecMFT
    MFAudioFormat_WMAudio_Lossless, WMAudio Decoder MFT, CLSID_CWMADecMediaObject
    MFAudioFormat_WMAudioV9, WMAudio Decoder MFT, CLSID_CWMADecMediaObject
    MFAudioFormat_WMAudioV8, WMAudio Decoder MFT, CLSID_CWMADecMediaObject
    MEDIASUBTYPE_MSAUDIO1, WMAudio Decoder MFT, CLSID_CWMADecMediaObject
    MEDIASUBTYPE_RAW_AAC1, Microsoft AAC Audio Decoder MFT, CLSID_CMSAACDecMFT
    MFAudioFormat_MP3, MP3 Decoder MFT, CLSID_CMP3DecMediaObject
    MFAudioFormat_MPEG, Microsoft MPEG Audio Decoder MFT, {70707B39-B2CA-4015-ABEA-F8447D22D88B}
    {00000031-0000-0010-8000-00AA00389B71}, GSM ACM Wrapper MFT, {4A76B469-7B66-4DD4-BA2D-DDF244C766DC}
    {00000011-0000-0010-8000-00AA00389B71}, IMA ADPCM ACM Wrapper MFT, {A16E1BFF-A80D-48AD-AECD-A35C005685FE}
    WMMEDIASUBTYPE_WMSP2, WMSpeech Decoder DMO, CLSID_CWMSPDecMediaObject
    MFAudioFormat_MSP1, WMSpeech Decoder DMO, CLSID_CWMSPDecMediaObject
    KSDATAFORMAT_SUBTYPE_MULAW, G711 Wrapper MFT, {92B66080-5E2D-449E-90C4-C41F268E5514}
    {00000006-0000-0010-8000-00AA00389B71}, A-law Wrapper MFT, {36CB6E0C-78C1-42B2-9943-846262F31786}
    KSDATAFORMAT_SUBTYPE_ADPCM, ADPCM ACM Wrapper MFT, {CA34FE0A-5722-43AD-AF23-05F7650257DD}


    -------------------------------------
    Disabled Media Foundation Transforms
    -------------------------------------

    [HKEY_LOCAL_MACHINE\Software\Classes\MediaFoundation\Transforms\DoNotUse]

    <transform CLSID>



    ------------------------
    Disabled Media Sources
    ------------------------

    [HKEY_LOCAL_MACHINE\Software\Classes\MediaFoundation\MediaSources\DoNotUse]

    <media source CLSID>


    ---------------
    EVR Power Information
    ---------------
    Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)
    Quality Flags: 2576
    Enabled:
    Force throttling
    Allow half deinterlace
    Allow scaling
    Decode Power Usage: 100
    Balanced Flags: 1424
    Enabled:
    Force throttling
    Allow batching
    Force half deinterlace
    Force scaling
    Decode Power Usage: 50
    PowerFlags: 1424
    Enabled:
    Force throttling
    Allow batching
    Force half deinterlace
    Force scaling
    Decode Power Usage: 0

    ---------------
    Diagnostics
    ---------------

    Windows Error Reporting:
    +++ WER0 +++:
    Fault bucket 127834882870, type 5
    Event Name: WindowsWcpOtherFailure3
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: 10.0.15063.0:1
    P2: wcp\componentstore\deltastore.cpp
    P3: ComponentStore::CRawStoreLayout::CompressComponentPayload
    P4: 2395
    P5: c0000034
    P6: 0x43049693
    P7:
    P8:
    P9:
    P10:


    +++ WER1 +++:
    Fault bucket , type 0
    Event Name: WindowsWcpOtherFailure3
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: 10.0.15063.0:1
    P2: wcp\componentstore\deltastore.cpp
    P3: ComponentStore::CRawStoreLayout::CompressComponentPayload
    P4: 2395
    P5: c0000034
    P6: 0x43049693
    P7:
    P8:
    P9:
    P10:


    +++ WER2 +++:
    Fault bucket , type 0
    Event Name: WindowsWcpOtherFailure3
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: 10.0.15063.0:1
    P2: wcp\componentstore\deltastore.cpp
    P3: ComponentStore::CRawStoreLayout::CompressComponentPayload
    P4: 2395
    P5: c0000034
    P6: 0x43049693
    P7:
    P8:
    P9:
    P10:


    +++ WER3 +++:
    Fault bucket 120720808038, type 4
    Event Name: APPCRASH
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: AUDIODG.EXE
    P2: 10.0.15063.0
    P3: 4247e346
    P4: ntdll.dll
    P5: 10.0.15063.0
    P6: b79b6ddb
    P7: c0000005
    P8: 00000000000a8e4d
    P9:
    P10:


    +++ WER4 +++:
    Fault bucket , type 0
    Event Name: APPCRASH
    Response: Not available
    Cab Id: 0
  • Options
    osnapitzmaddyosnapitzmaddy Posts: 18 New Member
    > @phoebebebe13 said:
    > osnapitzmaddy wrote: »
    >
    > Everything is up to date on my laptop for the game... I also turned off the Origin in game thing and it didn't do anything. Someone please help because I am not very computer savvy lol!
    > PLEASE HELP <3
    >
    >
    >
    >
    > can you post your (computer specs) DxDiag please. You will have to post the DxDiag in sections in multiple posts . Its a large text file and won't fit in one post. How to gather a DxDiag https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

    Problem signature:
    P1: AUDIODG.EXE
    P2: 10.0.15063.0
    P3: 4247e346
    P4: ntdll.dll
    P5: 10.0.15063.0
    P6: b79b6ddb
    P7: c0000005
    P8: 00000000000a8e4d
    P9:
    P10:


    +++ WER5 +++:
    Fault bucket 120720808038, type 4
    Event Name: APPCRASH
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: AUDIODG.EXE
    P2: 10.0.15063.0
    P3: 4247e346
    P4: ntdll.dll
    P5: 10.0.15063.0
    P6: b79b6ddb
    P7: c0000005
    P8: 00000000000a8e4d
    P9:
    P10:


    +++ WER6 +++:
    Fault bucket , type 0
    Event Name: APPCRASH
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: AUDIODG.EXE
    P2: 10.0.15063.0
    P3: 4247e346
    P4: ntdll.dll
    P5: 10.0.15063.0
    P6: b79b6ddb
    P7: c0000005
    P8: 00000000000a8e4d
    P9:
    P10:


    +++ WER7 +++:
    Fault bucket 120720808038, type 4
    Event Name: APPCRASH
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: AUDIODG.EXE
    P2: 10.0.15063.0
    P3: 4247e346
    P4: ntdll.dll
    P5: 10.0.15063.0
    P6: b79b6ddb
    P7: c0000005
    P8: 00000000000a8e4d
    P9:
    P10:


    +++ WER8 +++:
    Fault bucket , type 0
    Event Name: APPCRASH
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: AUDIODG.EXE
    P2: 10.0.15063.0
    P3: 4247e346
    P4: ntdll.dll
    P5: 10.0.15063.0
    P6: b79b6ddb
    P7: c0000005
    P8: 00000000000a8e4d
    P9:
    P10:


    +++ WER9 +++:
    Fault bucket 129410910452, type 5
    Event Name: RADAR_PRE_LEAK_WOW64
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: Asusgiftbox.exe
    P2: 7.4.223.0
    P3: 10.0.15063.2.0.0
    P4:
    P5:
    P6:
    P7:
    P8:
    P9:
    P10:
  • Options
    phoebebebe13phoebebebe13 Posts: 19,400 Member
    @osnapitzmaddy

    Go to the Asus web , search your make and model laptop and update all your drivers.

    Make sure your game is using Nvidia not intel http://forums.thesims.com/en_US/discussion/776882/sims-4-and-switchable-graphics-how-to-nvidia-amd/p1 your Nvidia card not intel

  • Options
    osnapitzmaddyosnapitzmaddy Posts: 18 New Member
    @pheobebebe13

    Went to the link and tried to get into the NVIDIA control panel and says: "NVIDIA Display settings are not available. You are not currently using a display attached to an NVIDIA GPU"

    Not sure what that's about. Sorry I'm so much trouble! Wish i was more tech savvy lol
  • Options
    phoebebebe13phoebebebe13 Posts: 19,400 Member
    @osnapitzmaddy I'm going to page @DeKay They have a laptop and can help you with the switchable graphics
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    DeKayDeKay Posts: 81,741 Member
    @pheobebebe13

    Went to the link and tried to get into the NVIDIA control panel and says: "NVIDIA Display settings are not available. You are not currently using a display attached to an NVIDIA GPU"

    Not sure what that's about. Sorry I'm so much trouble! Wish i was more tech savvy lol

    Right click anywhere on your desktop and pick Nvidia Control Panel. Do you get something like this or do you get that Nvidia display settings are not available error straightaway?

    PTOnpEz.png
    My Top Song of the Day: The Blackest of Birds by Fightstar
    Y2D8eAf.gif
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    DeKayDeKay Posts: 81,741 Member
    If you are still getting that error, try troubleshooting it using these methods: https://www.drivereasy.com/knowledge/fix-nvidia-display-settings-are-not-available-step-by-step/
    My Top Song of the Day: The Blackest of Birds by Fightstar
    Y2D8eAf.gif
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    CaraRose31CaraRose31 Posts: 18 New Member
    :s I play Sims 4 a little everyday and literally every single time I play it says that my video card can't run it. My computer is a brand new gaming computer and my graphics card is 100% up to date, as well as the game itself.

    GeForce GTX 1060
    Driver Version 382 53
    Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz
    15.86 GB Ram
    1920 x 1080, 60Hz
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    rosemowrosemow Posts: 163,723 Member
    CaraRose31 wrote: »
    :s I play Sims 4 a little everyday and literally every single time I play it says that my video card can't run it. My computer is a brand new gaming computer and my graphics card is 100% up to date, as well as the game itself.

    GeForce GTX 1060
    Driver Version 382 53
    Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz
    15.86 GB Ram
    1920 x 1080, 60Hz

    Hello @CaraRose31
    Try starting the game in windowed mode and see if that helps
    https://help.ea.com/en-us/help/the-sims/the-sims-4/playing-the-sims-4-in-windowed-mode
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    CaraRose31CaraRose31 Posts: 18 New Member
    Thank you! This worked but I'm curious as to why all of a sudden full-screen decided to be an issue and is there any way to fix it?
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    rosemowrosemow Posts: 163,723 Member
    CaraRose31 wrote: »
    Thank you! This worked but I'm curious as to why all of a sudden full-screen decided to be an issue and is there any way to fix it?

    Hello
    Lately, this issue has been affecting simmers, and doing this helped. I am not quite sure why the issue has started to affect simmers.
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    phoebebebe13phoebebebe13 Posts: 19,400 Member
    edited June 2017
    CaraRose31 wrote: »
    Thank you! This worked but I'm curious as to why all of a sudden full-screen decided to be an issue and is there any way to fix it?

    It should not be happening. I don't know if it's windows 10 or the game. Go to your laptop manufacturer , search your make and model laptop and make sure all your drivers are updated including your Nvidia card. Make sure the game is using Nvidia not intel since you have a laptop. The game maybe using intel not Nvidia . See user Dekay's posts on this page for switchable graphics cards

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    phoebebebe13phoebebebe13 Posts: 19,400 Member
    rosemow wrote: »
    CaraRose31 wrote: »
    :s I play Sims 4 a little everyday and literally every single time I play it says that my video card can't run it. My computer is a brand new gaming computer and my graphics card is 100% up to date, as well as the game itself.

    GeForce GTX 1060
    Driver Version 382 53
    Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz
    15.86 GB Ram
    1920 x 1080, 60Hz

    Hello @CaraRose31
    Try starting the game in windowed mode and see if that helps
    https://help.ea.com/en-us/help/the-sims/the-sims-4/playing-the-sims-4-in-windowed-mode

    @rosemow they have a laptop and the game maybe using the wrong card
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    rosemowrosemow Posts: 163,723 Member
    rosemow wrote: »
    CaraRose31 wrote: »
    :s I play Sims 4 a little everyday and literally every single time I play it says that my video card can't run it. My computer is a brand new gaming computer and my graphics card is 100% up to date, as well as the game itself.

    GeForce GTX 1060
    Driver Version 382 53
    Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz
    15.86 GB Ram
    1920 x 1080, 60Hz

    Hello @CaraRose31
    Try starting the game in windowed mode and see if that helps
    https://help.ea.com/en-us/help/the-sims/the-sims-4/playing-the-sims-4-in-windowed-mode

    @rosemow they have a laptop and the game maybe using the wrong card

    Hello @phoebebebe13
    I am not sure if CaroRose31 has a laptop. This is a different simmer to osnapitzmaddy.
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    phoebebebe13phoebebebe13 Posts: 19,400 Member
    edited June 2017
    rosemow wrote: »
    rosemow wrote: »
    CaraRose31 wrote: »
    :s I play Sims 4 a little everyday and literally every single time I play it says that my video card can't run it. My computer is a brand new gaming computer and my graphics card is 100% up to date, as well as the game itself.

    GeForce GTX 1060
    Driver Version 382 53
    Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz
    15.86 GB Ram
    1920 x 1080, 60Hz

    Hello @CaraRose31
    Try starting the game in windowed mode and see if that helps
    https://help.ea.com/en-us/help/the-sims/the-sims-4/playing-the-sims-4-in-windowed-mode

    @rosemow they have a laptop and the game maybe using the wrong card

    Hello @phoebebebe13
    I am not sure if CaroRose31 has a laptop. This is a different simmer to osnapitzmaddy.

    @rosemow @CaraRose31 does have a laptop. They posted their computer specs here. If you look at their processor it has HQ at the end of the intel series number. That is a quad core laptop processor. The new 1000 series video cards for laptop do not have M after them so you look at the processor when determining if it's a laptop or desktop
    CaraRose31 wrote: »
    :s I play Sims 4 a little everyday and literally every single time I play it says that my video card can't run it. My computer is a brand new gaming computer and my graphics card is 100% up to date, as well as the game itself.

    GeForce GTX 1060
    Driver Version 382 53
    Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz
    15.86 GB Ram
    1920 x 1080, 60Hz

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