Grey play button only for SIMS 4

Requiemforasim

Play button greyed out for Sims 4 but not Sims 3 games. I uninstalled Origin, reinstalled in, it updated. Same issue. I'm so frustrated to have payed so much money for this game and can again not play because of technicalities. What's wrong with my game this time? What folders do I have to find and move to workaround playing this game?

Nichaedemus

Hi,

It sounds like the game update got stalled for some reason. It may help to clear out the Origin cache files before trying to update the game again:

1 - Completely quit out of Origin (select Exit from Origin pulldown menu).
2 - From the Start menu select Computer.
3 - Navigate to the following locations:
- C:\ProgramData\Origin
- C:\users\USERNAME\AppData\Roaming\Origin (where USERNAME is the name of your Windows user account)
- C:\users\USERNAME\AppData\Local\Origin (where USERNAME is the name of your Windows user account)
4 - If the AppData and/or ProgramData folder does not appear, do the following:
- Press Alt, select Tools, then Folder Options.
- Select the View tab, then check Show hidden files, folders, and drives.
5 - Delete all contents from within the three Origin folders.
6 - Relaunch Origin as administrator (right click on the shortcut icon and select "Run as Administrator").

If the game is still not updating or launching you can try using the Repair Install feature:

http://help.ea.com/article/i-cannot-load-my-game-from-origin-or-i-am-having-issues-in-game

Requiemforasim

Thank you, Nicheademus--I went through the process of deleting like you outlined. And the game is now able to be played, yet crashes on saving.

ceejay402

see if resetting helps http://sims4.crinrict.com/en/2014/09/resetting-the-game-to-factory-settings-without-reinstalling/

Requiemforasim

I've reset through those steps before, and it's back to not saving again. What's the next step? (Here is my previous post w/ computer info: http://forums.thesims.com/en_US/discussion/comment/12719005#Comment_12719005) I have updated, too.

Nichaedemus

What you could try out is revert back to an earlier saved game - you can check out the following thread for more information:

http://forums.thesims.com/en_US/discussion/783120

Requiemforasim

I looked at the thread, but how do I know which file is corrupt when the saves all use the same time code?

Anyway, this is the error log I get after crashes while saving. Does this give anyone ideas on cause of crashes?

Log Name: Application
Source: Application Error
Date: 10/24/2014 1:54:58 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: GameTime
Description:
Faulting application name: TS4.exe, version: 1.0.797.20, time stamp: 0x54385e85
Faulting module name: TS4.exe, version: 1.0.797.20, time stamp: 0x54385e85
Exception code: 0x80000003
Fault offset: 0x00cbf551
Faulting process id: 0x484
Faulting application start time: 0x01cfefb1bb6cec12
Faulting application path: C:\Program Files\Origin Games\The Sims 4\Game\Bin\TS4.exe
Faulting module path: C:\Program Files\Origin Games\The Sims 4\Game\Bin\TS4.exe
Report Id: ddb39766-5ba6-11e4-979c-000a3a89afc0
Faulting package full name:
Faulting package-relative application ID:
Event Xml:

luthienrising

Unfortunately, Windows shows you the time when the file was renamed, so they all appear to be the same age save. Each time you go up a var number, you go back a save. So .save = current savegame, .var0 = save of the same game before that, .var1 = save before that, etc.

Alliecat1011

Okay this problem is so frustrating, but I finally found a solution to avoid having to uninstall/reinstall the game. First, you have to open "my games" on origin. Then, you have to right click on the sims 4 game picture. Fineally, you have to click on "repair game". Hope this helped!!

rosemow

Alliecat1011 wrote: »

Okay this problem is so frustrating, but I finally found a solution to avoid having to uninstall/reinstall the game. First, you have to open "my games" on origin. Then, you have to right click on the sims 4 game picture. Fineally, you have to click on "repair game". Hope this helped!!

It is good that your problem was fixed by repairing the game.