Crashes while saving

Requiemforasim

Each time I try to save my game--whether I've been active in the world or just hanging out on the current lot--when I hit save, it will appear to be saving for 5 seconds then crashes to the desktop, stating that the program needed to close. I've been dealing with this since after the patch, but it didn't start to crash immediately following that update.

I have no mods or CC. I'm playing offline. In Sims 3, I religiously deleted the designated cache files before I played; however, I don't know which to delete in Sims 4, if there is a backlog of cache files. :\

What is causing the crashes, and what can I do--if anything--to save my games?

Requiemforasim

------------------
System Information
------------------
Time of this report: 9/19/2014, 07:10:43
Machine name: GAMETIME
Operating System: Windows 8.1 32-bit (6.3, Build 9600) (9600.winblue_gdr.140723-2018)
Language: English (Regional Setting: English)
System Manufacturer: MSI
System Model: MS-7641
BIOS: Default System BIOS
Processor: AMD FX(tm)-6100 Six-Core Processor (6 CPUs), ~3.3GHz
Memory: 8192MB RAM
Available OS Memory: 3328MB RAM
Page File: 1508MB used, 5146MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.03.9600.16384 32bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: NVIDIA GeForce 8500 GT
Manufacturer: NVIDIA
Chip type: GeForce 8500 GT
DAC type: Integrated RAMDAC
Device Type: Full Device
Device Key: Enum\PCI\VEN_10DE&DEV_0421&SUBSYS_230B1682&REV_A1
Display Memory: 2155 MB
Dedicated Memory: 492 MB
Shared Memory: 1663 MB
Current Mode: 1600 x 900 (32 bit) (60Hz)
Monitor Name: G205HV (Digital)
Monitor Model: G205HV
Monitor Id: ACR0223
Native Mode: 1600 x 900(p) (59.978Hz)
Output Type: HD15
Driver Name: nvd3dum.dll,nvwgf2um.dll,nvwgf2um.dll
Driver File Version: 9.18.0013.3523 (English)
Driver Version: 9.18.13.3523
DDI Version: 10
Feature Levels: 10.0,9.3,9.2,9.1
Driver Model: WDDM 1.2
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported
Hybrid Graphics GPU: Not Applicable
Power P-states: Not Applicable
Driver Attributes: Final Retail
Driver Date/Size: 3/20/2014 23:03:36, 14709720 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71E3E-4761-11CF-F178-06031CC2C435}
Vendor ID: 0x10DE
Device ID: 0x0421
SubSys ID: 0x230B1682
Revision ID: 0x00A1
Driver Strong Name: oem17.inf:0f066de38f46444a:Section004:9.18.13.3523:pci\ven_10de&dev_0421
Rank Of Driver: 00DA2001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
DXVA2 Modes: DXVA2_ModeMPEG2_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeWMV9_IDCT DXVA2_ModeH264_VLD_NoFGT
Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

DarkAmaranth1966

What else do you have running? Should be fine but something is eating up over half of your RAM. That's probably the problem, it runs out of memory before it can save the game.

Requiemforasim

OK, DarkAmaranth; that makes sense! I usually just have Origin open during game play - would that have anything to do with it? :\

luthienrising

thewretched wrote: »

OK, DarkAmaranth; that makes sense! I usually just have Origin open during game play - would that have anything to do with it?

It's unlikely to be Origin. Check what background tasks you have running, using Task Manager.

Requiemforasim

There was only one thing that was eating up my memory--Windows Error Reporting, or something--but upon closing that (and Origin), it still crashes on saving.

So frustrated that I bought this game and cannot save game play!

Decrain

Well, graphics is one thing (it's really old! My 9600 - so a higher model gave up after Sims 3 Uni). But the saving thing should be something else. Maybe try to increase your "page file"/"virtual memory" (it's in system settings somewhere).

Xennation

If any one who has having similar phantom crashes please visit my thread and post something simple. I will not try to help, but I am collecting signatures so to speak...

Thread: http://forums.thesims.com/en_US/discussion/787898/random-crashes-100-guaranteed-visuals-included#latest

Please say one of the following:
"I have this problem" or "I have a similar problem"

When I contact EA, which I periodically do, we will have a definite and clean collection of signatures so EA has something to look at - So we can get them to patch.

Requiemforasim

Decrain: Could you please elaborate on Build 9600? Sorry to be daft, but I see it in my dxdiag, and I don't follow.

Decrain

I ment ny geforce 9600 (which should be a bit better than yours 8500 - graphics card) gave up a long time ago. That's it. nothing more. My card couldn't stand the stress. I had to buy a new laptop

Requiemforasim

Thanks for clarifying, Decrain! The Sims 3 still runs fine for me, so I'm so frustrated with this issue and Sims 4. I'm going back to playing what works ... until another update comes along.

chesterbigbird

You only have a 32 bit windows.. in order to use your full amount of ram you need to get a 64bit.. windows 32bit can only read up to 4GB of ram.
Nothing is eating up your ram.. you just have the incorrect version of windows.. this might be the reason for your crashing.

Requiemforasim

After playing with some new households, it appears that my saved games may have been corrupt. Just updating this post and hoping that my new games keep on saving. Thanks for the replies, everyone!

RogerioMello

I'm having this issue of crash on saving oftenly, but it is not RAM memory, nor if the system is 32bits, 'cause mine has a lot of free memory and it's 64bits.
I save the game everytime the house I'm playing with is going to sleep. Every single game day. This way if I have to play a game day again, at least I know it is just one game day. I also save before starting something important, like a party or a "have a baby" action.
Edit: as from TS3, I use to save the same game in two names (like game1, game2)... just for safety.

JoxerTM22

@RogerioMello

Please open a new thread on your case, as crashes on save can be caused by different things.
Also please include your system specs (run dxdiag, export the data into txt file, then copy paste it in several posts as it's too big for one post).

RogerioMello

> @JoxerTM22 said:
> RogerioMello
>
> Please open a new thread on your case, as crashes on save can be caused by different things.
> Also please include your system specs (run dxdiag, export the data into txt file, then copy paste it in several posts as it's too big for one post).

Hey, Joxer... np... In fact, in my case I think the problem is with graphics. I can run the game in very high quality, but the save issues increase. I've played the game in middle-low quality for a day, and didn't have the issue (but, of course, it's annoying).
Anyway, let's hope something change (for better, of course... lol) with the new patch, for all of us. Let's swim!