Random crash to desktop, possible cause and possible solution «12345...Next Go

rosemow

Deecogame wrote: »

the sims 4 failed me...i'm disappoint and angry, i buy a legitimate and all dlc b'coz discount a week a go, and after i've download and play its crash every 1-10 minutes, deleting household not in this world, not helping me either...i've send report massage to origin, they don't response...*sigh, seriously guys, don't buy this game, i've spent about $100....such a waste!!!

Hello @Deecogame.
I am sorry that you are having crashing issues.
Check to make sure that your graphics drivers are up to date.

Are you playing on a laptop with a dedicated graphics card? If you are, do what is in this thread to make sure that the game is using your graphics card.
http://forums.thesims.com/en_US/discussion/863606/laptop-users-update-your-card-assignment-for-64bit#latest


Try switching back to 32 bit mode and see if that helps. To do that ,
Go to My Games in Origin . Right click on The Sims 4 picture.
Click on “Game Properties”
Change the “When launching this Game” setting to “The Sims 4 32-bit”

If after doing the above things the issue still continues, could you please post your DxDiag info here. It will take multiple posts.
To gather a DXDIAG on your computer, do this :
Press and hold the Windows key and the letter R on your keyboard
You will see a Run box in the lower-left corner of your screen
Type dxdiag in the text field
Click OK
Click the Save All Information button, found on the bottom of the DXDIAG report
Then copy and paste the information from where you saved it, to here in this thread.

Dammsugare

When Im starting my game it always crasches when the Sims logo comes. Idk what to do pls help?

rosemow

Dammsugare wrote: »

When Im starting my game it always crasches when the Sims logo comes. Idk what to do pls help?

Hello @Dammsugare
If you have cc/mods in your game, move your mods folder to the desktop. Then start the game and test to see if the issue is still there. If it has helped with the issue, put your mods/ CC back into the newly generated mods folder that is in the sims 4 folder one by one or in batches and testing after each one to see which is the causes of the problem.

Repairing the game may help. To do that, right click on the sims 4 picture in Origin and click repair.

Try starting the game in windowed mode
https://help.ea.com/en-us/help/the-sims/the-sims-4/playing-the-sims-4-in-windowed-mode

Try switching back to 32 bit mode and see if that helps. To do that ,
Go to Game Library in Origin . Right click on The Sims 4 picture.
Click on “Game Properties”. Click on Advanced Launch options.
Change the “When launching this Game” setting to “The Sims 4 32-bit”

If after doing all the above things the issue still continues, could you please post your DxDiag info here. It will take multiple posts.
To gather a DXDIAG on your computer, do this :
Press and hold the Windows key and the letter R on your keyboard
You will see a Run box in the lower-left corner of your screen
Type dxdiag in the text field
Click OK
Click the Save All Information button, found on the bottom of the DXDIAG report
Then copy and paste the information from where you saved it, to here in this thread.

Dammsugare

If you repair the game, will my progress be saved? If not, is there some way I can save it?

luthienrising

Dammsugare wrote: »

If you repair the game, will my progress be saved? If not, is there some way I can save it?

Progress is not affected by game repair. If it helps you, though, to feel more confident about it, copy your Saves, Tray (=Library), Screenshots, Videos and Mods folders to a separate place. I back mine up on my second drive; you might also back them up on Dropbox, etc.

rosemow

Dammsugare wrote: »

If you repair the game, will my progress be saved? If not, is there some way I can save it?

Hello @Dammsugare
Repairing the game shouldn't affect your save game. As a safety precaution though before repairing the game, , you may like to make a backup copy of your Documents -electronics arts -sims 4 folder and place it on an external drive.

asbro

my game crashes to desktop but will still have the sims 4 tab at the bottom of the screen. I can open back up to the game but it will just do the same thing.
I tried repair game, clearing the tray folder, deleting all sims, made sure my computer was up to date as well as origin and the sims, I deleted all cc and mods.
Nothing has worked and it just randomly started happening.

rosemow

asbro wrote: »

my game crashes to desktop but will still have the sims 4 tab at the bottom of the screen. I can open back up to the game but it will just do the same thing.
I tried repair game, clearing the tray folder, deleting all sims, made sure my computer was up to date as well as origin and the sims, I deleted all cc and mods.
Nothing has worked and it just randomly started happening.

Hello @asbro
Try turning off origin in-game and see if that helps. To do that, go to Game Library in Origin . Right click on The Sims 4 picture. Click on “Game Properties”. Then untick the box that enables origin in-game

Try playing in windowed mode and see if that helps.

Make sure that your graphics drivers are uptodate.

Try lowering your graphics settings.