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"The save game you are attempting to load was saved with a newer version of The Sims 4.."
jirlucfan
Posts: 447 Member
Whenever I make a save and then restart the game, I get this:
""The save game you are attempting to load was saved with a newer version of The Sims 4 than is currently installed. Please update in order to safely load this save game."
The game already updated after I installed it.. VERY ANNOYING! Plus, when I get into the game, I can't even build in build mode. Nothing shows up when I try to build walls, I get charged simoleons, and I exit and re-enter only Build Mode and the walls magically show up but I can't delete them..
""The save game you are attempting to load was saved with a newer version of The Sims 4 than is currently installed. Please update in order to safely load this save game."
The game already updated after I installed it.. VERY ANNOYING! Plus, when I get into the game, I can't even build in build mode. Nothing shows up when I try to build walls, I get charged simoleons, and I exit and re-enter only Build Mode and the walls magically show up but I can't delete them..
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Comments
Trying that right now.. Only thing I can think of. Hope this works.. I just want to enjoy the game already!
1st Edit: So that was not it, I am off to try deleting the cache files.
2nd Edit: Well this sucks.. deleting the cache files did not work either... deleting the save files of course would work, because the notification is telling you that it can not load them. I had at least 10 hours into one of my save files.. I do not want to have to start over again.. I am going to try finding out which save is which...
3rd Edit: I have not gotten to it yet, but I do remember why it started happening now. I was in one of my save files and then I exited to main the menu, I loaded that save again to rename the save that changed itself to savegame(bunch of numbers) saved the game and exited to the main menu again and tried to load my 10hr+ save when it loaded, the played household was the same as the one that had the weird save name glitch, though I did not notice until I tried to click on it. It was then that my game crashed and the notification began popping up after every time started up the game.
Edit: I am tired and looked at it wrong... Now I am not seeing the second Slot_00000005.save file any longer. however I will still try removing each save individually to see if that does anything.
Also, notice the different sizes of the save files. For some reason, the data doesn't seem to be stored in the true save file.
That is a possibility. Ah, I hadn't noticed the different sizes of the save versions.
I did not see this other thread, could you post a link to it? If there is any other information I would like to read up on that as well.
As for no responses from the Dev team, there are a lot of threads on the forum already. I would like a response as well, but it is not likely we will get one that quickly with only 40 posts and at least some of those being posted by the same people. What I mean by that is: There are not enough people experiencing this issue for it to become well known, as compared to the demon baby glitch, so it is likely that this issue has just not been noticed yet.
And though it isn' as prevalent as a problem yet, it would still be cool if someone would at least try to find out why.
Also, I just did 3 saves after I cleared both my save and cache files. Everything seems to work better now, but I have 2 different slot saves, and the information is being added to the 2 slot save. So far, I have found no problems. All that I have done prior to saving includes leveling up a cooking skill, and talking to another sim. So far, things seem ok, but it was a quick make file and not something I spent 45+ minutes on.
Also, it wont let me post links cause I apparently haven't been around long enough. But it's the topic, Saved Files Gone :(
Thank you for this. So far I am thinking this issue is caused by a corrupt save. I do not know why that would make the game tell us our game is not up-to-date, but removing only one of the save groupings fixed the issue for me. I am still unsure what the .save.ver# files are, however I do not want to try to figure this out at the moment.
My cache files are intact (When I was testing earlier I backed-up the cache and scratch folder items so when I was done I put them back) and so is the file I found in my scratch folder. I wish I knew why the game makes all the save files disappear with only one being corrupt, but I do not have that kind of know-how.
I usually keep 2 of every save file: "savegamename"1 and "savegamename"2 so thankfully I did not lose anything. I would recommend that you at least have a back-up of your save games so that you do not lose anything in the future.
If you go to myDocument/ElectronicArts and delete or move the The Sims 4 Folder and restart the game ist does work just fine for me.
I'm trying to figure out which file is corrupted now.
> Ok, so my wife got this problem yesterday and then I got an ear full about how she lost all of her stuff.....So I first tried to install the game on my computer and load her saved files and it still crashed so the reload does not work for me either......after working with this for awhile I was able to fix it by first backing up the \documents\electronicarts\sims4 folder, renaming the folder to sims4_old (make sure to backup the folder before you rename it), now start sims 4 and create a new person and select a house to move into ( make sure the house is not one you have sims already living in), by doing that it puts your sims 4 back to stock config and recreates the sims 4 folder under the \documents\electronicarts folder. Now close the game out and go to the backup copy you made of the sims4 folder and take the last savefile00002.save.verX ( x is your highest one 0-10) out of the saved folder and make a copy of it (do not use the original) and rename it to savedfile000003.save (keep the format the same just remove the .ver and change the number to 3 instead of 2), the computer will ask if your sure you want to save it, so just agree and save it. Now take the freshly named file and move it back into the \documents\electronicarts\sims4\saved folder, now start the game, it will bring you to the main screen (DO NOT PRESS THE PLAY BUTTON) in the top right corner you should see the ... Icon, a couple other icons, and a load game icon that looks like a square disk, click on the square disk and select the save0003 file and let it load, this will start your old game up, now check and make sure your character is there and if everything is there then do a save-as and re-save your game to a new name and it will now be in the correct format again. That took me about 2 hours to figure out and a lot of internet searches but my wife got all of her stuff back minus some screen shots she took but her house and Sims where all there. Hopefully this will help someone else.
You shouldn't have to do all this to play the game. I'm not super technically minded and would get confused doing the above.
EA needs to fix this soon.
I spent about an hour last night on EA's live chat, troubleshooting the problem, to no avail...
EA seriously needs to fix this.
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