Cannot Install (Preload) Error with VC++ Runtime??

PrincessRainbow

The title pretty much says it all. Sims 4 AND the CAS demo are in my Origin account. I downloaded and installed them fine on my computer, but cannot on my kids' computer. I click "Preload" and after a few seconds a box pops up saying

"Error: The VC++ runtime redistributable package was not installed successfully. Setup cannot continue. (1603)"

Has anyone else encountered this problem? I have tried everything I can possibly think of to fix it. I have uninstalled VC Runtime, tried to reinstall, which didn't work. Tried to repair the game through Origin. Didn't work. I rolled the computer back to a previous point (before I uninstalled VC++). Didn't work. I get the same error with CAS and TS4.

Any suggestions? Or even "You're not alone" comments on this???

Thanks!

ceejay402

hi @PrincessRainbow first thing confirm the OS system is fully up to date, if not run updates and reboot

blunote00

Do you have Admin perms on this computer?

ceejay402

also it appears its possible that removing an recent update could be the fix as well http://answers.ea.com/t5/The-Sims-4/sims-4-vc-error-code-1603/td-p/3322605

PrincessRainbow

Yes, the OS is up to date.

Yes, I have Admin perms on this computer.

PrincessRainbow

If I click "Repair Game" through Origin, it will go through the motions, like it's going to install, then it "Pauses Repair" and just sits there, until I click "Cancel Repair". :/

ceejay402

PrincessRainbow wrote: »

If I click "Repair Game" through Origin, it will go through the motions, like it's going to install, then it "Pauses Repair" and just sits there, until I click "Cancel Repair".

ok do review the link i provided above it has two options for fix

blunote00

ceejay402 wrote: »

also it appears its possible that removing an recent update could be the fix as well http://answers.ea.com/t5/The-Sims-4/sims-4-vc-error-code-1603/td-p/3322605

I was looking at the same link MLadyD7 posted in the BF thread.

PrincessRainbow

@Ceejay402 I could kiss you right now!!!! It worked! Oh, thank you, thank you, thank you!!!!! I was getting so frustrated!! :D

ceejay402

AWESOME!!! which solution worked, the one removing the windows update?

blunote00

Glad to know that link does have the solution. Cool Beans!

@ceejay402, I have http://support.microsoft.com/kb/2918614 installed since 8/15. I'm going to leave it in and see what happens when I do my install.

PrincessRainbow

Yes, removing the Windows update that is talked about in that link worked! I uninstalled the update, the game installed, then I re-installed the update. I guess I will have to wait and see if the game is actually playable, but it solved the install error/issue!

ceejay402

thank you for confirmation!

blunote00

PrincessRainbow wrote: »

Yes, removing the Windows update that is talked about in that link worked! I uninstalled the update, the game installed, then I re-installed the update. I guess I will have to wait and see if the game is actually playable, but it solved the install error/issue!

Awesome!

Aquarius2022

Hey guys I'm having the same problem, except when I searched for the file in my Installed Updates window nothing could be found. I tried uninstalling and fixing my game's glitch where the text bubbles were either blank or had coding in them. Now, each time I try installing TS4 in Origin it gives me an error 1601 message and I don't know what to do. I've called Origin, Acer manufacturers, and Windows but none of them know what's going on and I just want to go back to my beautiful Sims. Please help

rosemow

Aquarius2022 wrote: »

Hey guys I'm having the same problem, except when I searched for the file in my Installed Updates window nothing could be found. I tried uninstalling and fixing my game's glitch where the text bubbles were either blank or had coding in them. Now, each time I try installing TS4 in Origin it gives me an error 1601 message and I don't know what to do. I've called Origin, Acer manufacturers, and Windows but none of them know what's going on and I just want to go back to my beautiful Sims. Please help

Helo
If you continue to receive the error 1601 message this link may help.
http://smallbusiness.chron.com/fix-windows-installer-error-1601-56981.html

This link may help if you have the vc runtime error message
https://help.ea.com/article/your-vc-runtime-package-has-not-installed-correctly-error-troubleshooting