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    Help! Minimum Requirements for game & demo set too high? (video card error)

    RawlaRawla Posts: 7,495 Member
    in PC - Technical Discussions
    This is the error I get when I try to play the demo on my desk top:
    Unable to start:

    Can't run The Sims 4 with the video card in this system. Please check that the video card meets the minimum specifications and that the latest video drivers are installed.

    Here is my dxdiag display section for my desktop: (this is the same desktop that I can play Sims 2 and 3 and SimCity and all the other games I have.


    Card name: ATI Radeon HD 5450
    Manufacturer: Advanced Micro Devices, Inc.
    Chip type: ATI display adapter (0x68F9)
    DAC type: Internal DAC(400MHz)
    Device Key: Enum\PCI\VEN_1002&DEV_68F9&SUBSYS_010E1028&REV_00
    Display Memory: 2786 MB
    Dedicated Memory: 1014 MB
    Shared Memory: 1771 MB
    Current Mode: 1360 x 768 (32 bit) (60Hz)
    Monitor Name: Generic PnP Monitor
    Monitor Model: LCD TV
    Monitor Id: FNI0000
    Native Mode: 1360 x 768(p) (60.015Hz)
    Output Type: HD15
    Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
    Driver File Version: 8.17.0010.1119 (English)
    Driver Version: 8.951.0.0
    DDI Version: 11
    Driver Model: WDDM 1.1
    Driver Attributes: Final Retail
    Driver Date/Size: 3/9/2012 01:14:42, 958464 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp:
    Device Identifier: {D7B71EE2-2BB9-11CF-C777-0421BEC2C535}
    Vendor ID: 0x1002
    Device ID: 0x68F9
    SubSys ID: 0x010E1028
    Revision ID: 0x0000
    Driver Strong Name: oem78.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_EvergreenC:8.951.0.0:pci\ven_1002&dev_68f9
    Rank Of Driver: 00E62001
    Video Accel: ModeMPEG2_A ModeMPEG2_C
    Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    D3D9 Overlay: Not Supported
    DXVA-HD: Not Supported
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled


    And here is the listed Minimum Requirements that EA has listed:
    REQUIRED: Internet connection required for product activation.

    OS: Windows XP (SP3), Windows Vista (SP2), Windows 7 (SP1), Windows 8, or Windows 8.1

    PROCESSOR: 1.8 GHz Intel Core 2 Duo, AMD Athlon 64 Dual-Core 4000+ or equivalent (For computers using built-in graphics chipsets, the game requires 2.0 GHz Intel Core 2 Duo, 2.0 GHz AMD Turion 64 X2 TL-62 or equivalent) MEMORY: At least 2 GB RAM

    HARD DRIVE: At least 9 GB of free space with at least 1 GB additional space for custom content and saved games

    DVD-ROM: DVD ROM drive required for installation only

    VIDEO CARD: 128 MB of Video RAM and support for Pixel Shader 3.0. Supported Video Cards: NVIDIA GeForce 6600 or better, ATI Radeon X1300 or better, Intel GMA X4500 or better

    SOUND CARD: DirectX 9.0c Compatible

    DIRECTX: DirectX 9.0c compatible

    INPUT: Keyboard and Mouse
    ♥ Official Rules: 50 Foals Challenge TS4 ♥ ♥ The Dude Ranch Challenge ♥

    Comments

    • RawlaRawla Posts: 7,495 Member
      edited August 2014
      I'll edit the entire dxdiag report here if needed. Here is my entire dxdiag report:
      System Information
      Time of this report: 8/15/2014, 11:40:38
      Machine name: *********-PC
      Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.140303-2144)
      Language: English (Regional Setting: English)
      System Manufacturer: Dell Inc.
      System Model: Inspiron 580
      BIOS: Default System BIOS
      Processor: Intel(R) Core(TM) i5 CPU 760 @ 2.80GHz (4 CPUs), ~2.8GHz
      Memory: 6144MB RAM
      Available OS Memory: 4056MB RAM
      Page File: 3715MB used, 4392MB available
      Windows Dir: C:\Windows
      DirectX Version: DirectX 11
      DX Setup Parameters: Not found
      User DPI Setting: 96 DPI (100 percent)
      System DPI Setting: 96 DPI (100 percent)
      DWM DPI Scaling: Disabled
      DxDiag Version: 6.01.7601.17514 32bit Unicode
      DxDiag Notes
      Display Tab 1: No problems found.
      Sound Tab 1: No problems found.
      Input Tab: No problems found.
      DirectX Debug Levels
      Direct3D: 0/4 (retail)
      DirectDraw: 0/4 (retail)
      DirectInput: 0/5 (retail)
      DirectMusic: 0/5 (retail)
      DirectPlay: 0/9 (retail)
      DirectSound: 0/5 (retail)
      DirectShow: 0/6 (retail)
      Display Devices
      Card name: ATI Radeon HD 5450
      Manufacturer: Advanced Micro Devices, Inc.
      Chip type: ATI display adapter (0x68F9)
      DAC type: Internal DAC(400MHz)
      Device Key: Enum\PCI\VEN_1002&DEV_68F9&SUBSYS_010E1028&REV_00
      Display Memory: 2786 MB
      Dedicated Memory: 1014 MB
      Shared Memory: 1771 MB
      Current Mode: 1360 x 768 (32 bit) (60Hz)
      Monitor Name: Generic PnP Monitor
      Monitor Model: LCD TV
      Monitor Id: FNI0000
      Native Mode: 1360 x 768(p) (60.015Hz)
      Output Type: HD15
      Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
      Driver File Version: 8.17.0010.1119 (English)
      Driver Version: 8.951.0.0
      DDI Version: 11
      Driver Model: WDDM 1.1
      Driver Attributes: Final Retail
      Driver Date/Size: 3/9/2012 01:14:42, 958464 bytes
      WHQL Logo'd: Yes
      WHQL Date Stamp:
      Device Identifier: {D7B71EE2-2BB9-11CF-C777-0421BEC2C535}
      Vendor ID: 0x1002
      Device ID: 0x68F9
      SubSys ID: 0x010E1028
      Revision ID: 0x0000
      Driver Strong Name: oem78.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_EvergreenC:8.951.0.0:pci\ven_1002&dev_68f9
      Rank Of Driver: 00E62001
      Video Accel: ModeMPEG2_A ModeMPEG2_C
      Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
      {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
      {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
      {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
      {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
      D3D9 Overlay: Not Supported
      DXVA-HD: Not Supported
      DDraw Status: Enabled
      D3D Status: Enabled
      AGP Status: Enabled
      Sound Devices
      Description: Speakers (Realtek High Definition Audio)
      Default Sound Playback: Yes
      Default Voice Playback: Yes
      Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_10280438&REV_1002
      Manufacturer ID: 1
      Product ID: 100
      Type: WDM
      Driver Name: RTKVHD64.sys
      Driver Version: 6.00.0001.6043 (English)
      Driver Attributes: Final Retail
      WHQL Logo'd: Yes
      Date and Size: 2/8/2010 22:24:56, 2267552 bytes
      Other Files:
      Driver Provider: Realtek Semiconductor Corp.
      HW Accel Level: Basic
      Cap Flags: 0xF1F
      Min/Max Sample Rate: 100, 200000
      Static/Strm HW Mix Bufs: 1, 0
      Static/Strm HW 3D Bufs: 0, 0
      HW Memory: 0
      Voice Management: No
      EAX(tm) 2.0 Listen/Src: No, No
      I3DL2(tm) Listen/Src: No, No
      Sensaura(tm) ZoomFX(tm): No
      Sound Capture Devices
      DirectInput Devices
      Device Name: Mouse
      Attached: 1
      Controller ID: n/a
      Vendor/Product ID: n/a
      FF Driver: n/a

      Device Name: Keyboard
      Attached: 1
      Controller ID: n/a
      Vendor/Product ID: n/a
      FF Driver: n/a

      Device Name: Razer DeathStalker
      Attached: 1
      Controller ID: 0x0
      Vendor/Product ID: 0x1532, 0x0118
      FF Driver: n/a

      Device Name: Razer DeathStalker
      Attached: 1
      Controller ID: 0x0
      Vendor/Product ID: 0x1532, 0x0118
      FF Driver: n/a

      Device Name: Razer DeathStalker
      Attached: 1
      Controller ID: 0x0
      Vendor/Product ID: 0x1532, 0x0118
      FF Driver: n/a

      Device Name: Razer DeathStalker
      Attached: 1
      Controller ID: 0x0
      Vendor/Product ID: 0x1532, 0x0118
      FF Driver: n/a

      Poll w/ Interrupt: No
      USB Devices
      + USB Root Hub
      | Vendor/Product ID: 0x8086, 0x3B34
      | Matching Device ID: usb\root_hub20
      | Service: usbhub
      |
      +-+ Generic USB Hub
      | | Vendor/Product ID: 0x8087, 0x0020
      | | Location: Port_#0001.Hub_#0002
      | | Matching Device ID: usb\class_09
      | | Service: usbhub
      Gameport Devices
      PS/2 Devices
      + HID Keyboard Device
      | Vendor/Product ID: 0x1532, 0x0118
      | Matching Device ID: hid_device_system_keyboard
      | Service: kbdhid
      |
      + HID Keyboard Device
      | Vendor/Product ID: 0x1532, 0x0118
      | Matching Device ID: hid_device_system_keyboard
      | Service: kbdhid
      |
      + Terminal Server Keyboard Driver
      | Matching Device ID: root\rdp_kbd
      | Upper Filters: kbdclass
      | Service: TermDD
      |
      + HID-compliant mouse
      | Vendor/Product ID: 0x093A, 0x2510
      | Matching Device ID: hid_device_system_mouse
      | Service: mouhid
      |
      + HID-compliant mouse
      | Vendor/Product ID: 0x1532, 0x0118
      | Matching Device ID: hid_device_system_mouse
      | Service: mouhid
      |
      + Terminal Server Mouse Driver
      | Matching Device ID: root\rdp_mou
      | Upper Filters: mouclass
      | Service: TermDD
      Disk & DVD/CD-ROM Drives
      Drive: C:
      Free Space: 734.6 GB
      Total Space: 942.1 GB
      File System: NTFS
      Model: WDC WD1001FAES-75W7A0 ATA Device

      Drive: D:
      Model: TSSTcorp DVD+-RW TS-H653H ATA Device
      Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes
      System Devices
      Name: Intel(R) processor Semaphore and Scratchpad Registers - D156
      Device ID: PCI\VEN_8086&DEV_D156&SUBSYS_00380028&REV_11\3&11583659&0&41
      Driver: n/a

      Name: Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 6 - 3B4C
      Device ID: PCI\VEN_8086&DEV_3B4C&SUBSYS_04381028&REV_06\3&11583659&0&E5
      Driver: n/a

      Name: Intel(R) 82801 PCI Bridge - 244E
      Device ID: PCI\VEN_8086&DEV_244E&SUBSYS_04381028&REV_A6\3&11583659&0&F0
      Driver: n/a

      Name: Intel(R) processor System Management Registers - D155
      Device ID: PCI\VEN_8086&DEV_D155&SUBSYS_00380028&REV_11\3&11583659&0&40
      Driver: n/a

      Name: Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 5 - 3B4A
      Device ID: PCI\VEN_8086&DEV_3B4A&SUBSYS_04381028&REV_06\3&11583659&0&E4
      Driver: n/a

      Name: DW1525 (802.11n) WLAN PCIe Card
      Device ID: PCI\VEN_168C&DEV_002A&SUBSYS_0203168C&REV_01\4&149856BC&0&00E4
      Driver: n/a

      Name: Intel(R) QuickPath Interconnect - D151
      Device ID: PCI\VEN_8086&DEV_D151&SUBSYS_00380028&REV_11\3&11583659&0&81
      Driver: n/a

      Name: Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 1 - 3B42
      Device ID: PCI\VEN_8086&DEV_3B42&SUBSYS_04381028&REV_06\3&11583659&0&E0
      Driver: n/a

      Name: Broadcom NetLink (TM) Gigabit Ethernet
      Device ID: PCI\VEN_14E4&DEV_1691&SUBSYS_04381028&REV_01\4&3699D3AB&0&00E5
      Driver: n/a

      Name: Intel(R) QuickPath Interconnect - D150
      Device ID: PCI\VEN_8086&DEV_D150&SUBSYS_00380028&REV_11\3&11583659&0&80
      Driver: n/a

      Name: Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B3C
      Device ID: PCI\VEN_8086&DEV_3B3C&SUBSYS_04381028&REV_06\3&11583659&0&D0
      Driver: n/a

      Name: High Definition Audio Controller
      Device ID: PCI\VEN_1002&DEV_AA68&SUBSYS_AA681028&REV_00\4&45BFC98&0&0118
      Driver: n/a

      Name: Intel(R) processor PCI Express Root Port 1 - D138
      Device ID: PCI\VEN_8086&DEV_D138&SUBSYS_04381028&REV_11\3&11583659&0&18
      Driver: n/a

      Name: Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B34
      Device ID: PCI\VEN_8086&DEV_3B34&SUBSYS_04381028&REV_06\3&11583659&0&E8
      Driver: n/a

      Name: ATI Radeon HD 5450
      Device ID: PCI\VEN_1002&DEV_68F9&SUBSYS_010E1028&REV_00\4&45BFC98&0&0018
      Driver: n/a

      Name: Intel(R) processor DMI - D131
      Device ID: PCI\VEN_8086&DEV_D131&SUBSYS_04381028&REV_11\3&11583659&0&00
      Driver: n/a

      Name: Intel(R) 5 Series/3400 Series Chipset Family SMBus Controller - 3B30
      Device ID: PCI\VEN_8086&DEV_3B30&SUBSYS_04381028&REV_06\3&11583659&0&FB
      Driver: n/a

      Name: Intel(R) processor Miscellaneous Registers - D158
      Device ID: PCI\VEN_8086&DEV_D158&SUBSYS_00380028&REV_11\3&11583659&0&43
      Driver: n/a

      Name: Intel(R) Management Engine Interface
      Device ID: PCI\VEN_8086&DEV_3B64&SUBSYS_04381028&REV_06\3&11583659&0&B0
      Driver: n/a

      Name: Intel(R) 5 Series/3400 Series Chipset Family 4 port Serial ATA Storage Controller - 3B20
      Device ID: PCI\VEN_8086&DEV_3B20&SUBSYS_04381028&REV_06\3&11583659&0&FA
      Driver: n/a

      Name: Intel(R) processor System Control and Status Registers - D157
      Device ID: PCI\VEN_8086&DEV_D157&SUBSYS_00380028&REV_11\3&11583659&0&42
      Driver: n/a

      Name: High Definition Audio Controller
      Device ID: PCI\VEN_8086&DEV_3B56&SUBSYS_04381028&REV_06\3&11583659&0&D8
      Driver: n/a

      Name: Intel(R) H57 Express Chipset LPC Interface Controller - 3B08
      Device ID: PCI\VEN_8086&DEV_3B08&SUBSYS_04381028&REV_06\3&11583659&0&F8
      Driver: n/a
      DirectShow Filters

      DirectShow Filters:
      WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7601.17514
      WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7601.17514
      WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7601.17514
      MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7600.16385
      Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7600.16385
      WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7601.17514
      WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7601.18221
      Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7600.16385
      Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7600.16385
      WMT VIH2 Fix,0x00200000,1,1,WLXVAFilt.dll,15.04.3508.1109
      Record Queue,0x00200000,1,1,WLXVAFilt.dll,15.04.3508.1109
      WMT Switch Filter,0x00200000,1,1,WLXVAFilt.dll,15.04.3508.1109
      WMT Virtual Renderer,0x00200000,1,0,WLXVAFilt.dll,15.04.3508.1109
      WMT DV Extract,0x00200000,1,1,WLXVAFilt.dll,15.04.3508.1109
      WMT Virtual Source,0x00200000,0,1,WLXVAFilt.dll,15.04.3508.1109
      WMT Sample Information Filter,0x00200000,1,1,WLXVAFilt.dll,15.04.3508.1109
      ATI Ticker,0x00200000,0,1,Ticker.ax,
      DV Muxer,0x00400000,0,0,qdv.dll,6.06.7601.17514
      Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7601.17713
      WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7601.17514
      Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7601.17514
      AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7601.17713
      VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7601.17713
      SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7601.17528
      Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,12.00.9200.16426
      AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
      StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7601.17528
      MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17713
      MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7601.17713
      SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
      VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514
      ATI MPEG File Writer,0x00200000,1,0,atimpenc.dll,12.03.0000.20308
      ATI MPEG Video Decoder,0x00400000,1,2,atimpenc.dll,12.03.0000.20308
      MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7601.17528
      Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7601.17514
      SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7601.17528
      Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
      Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17713
      MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7601.17713
      MMACE ProcAmp,0x00200000,0,2,MMACEFilters.dll,
      DV Splitter,0x00600000,1,2,qdv.dll,6.06.7601.17514
      Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7601.17713
      Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7601.17514
      ATI MPEG Audio Encoder,0x00200000,1,1,atimpenc.dll,12.03.0000.20308
      AMD MJPEG Decoder,0x00800001,1,1,atimpenc.dll,12.03.0000.20308
      ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7601.17713
      Video Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17713
      MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7601.17528
      Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.7601.17713
      Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7601.17713
      Video Renderer,0x00400000,1,0,quartz.dll,6.06.7601.17713
      ATI MPEG Video Encoder,0x00200000,1,1,atimpenc.dll,12.03.0000.20308
      File Writer,0x00200000,1,0,WLXVAFilt.dll,15.04.3508.1109
      ATI MPEG Multiplexer,0x00200000,2,1,atimpenc.dll,12.03.0000.20308
      VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7601.17514
      WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7601.17514
      VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7601.17514
      MMACE SoftEmu,0x00200000,0,2,MMACEFilters.dll,
      File writer,0x00200000,1,0,qcap.dll,6.06.7601.17514
      iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7601.17514
      iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7601.17514
      ATI Video Scaler Filter,0x00200000,1,1,atimpenc.dll,12.03.0000.20308
      DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7601.17713
      MMACE DeInterlace,0x00200000,0,2,MMACEFilters.dll,
      Overlay Mixer2,0x00200000,1,1,qdvd.dll,6.06.7601.17713
      AVI Draw,0x00600064,9,1,quartz.dll,6.06.7601.17713
      RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,
      Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
      WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7601.17514
      MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
      DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7601.17514
      SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7601.18501
      Null Renderer,0x00200000,1,0,qedit.dll,6.06.7601.18501
      MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7601.17514
      Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7601.17514
      StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.7601.17528
      Smart Tee,0x00200000,1,2,qcap.dll,6.06.7601.17514
      Overlay Mixer,0x00200000,0,0,qdvd.dll,6.06.7601.17713
      AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17713
      AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7601.17713
      Wave Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
      MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
      Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
      File stream renderer,0x00400000,1,1,quartz.dll,6.06.7601.17713
      ATI Video Rotation Filter,0x00200000,1,1,atimpenc.dll,12.03.0000.20308
      Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7140.0000
      StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7601.17528
      AVI Mux,0x00200000,1,0,qcap.dll,6.06.7601.17514
      Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7601.17713
      File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7601.17713
      File Source (URL),0x00400000,0,1,quartz.dll,6.06.7601.17713
      Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7601.17514
      Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7601.17514
      BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7601.17669
      MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7601.17713

      WDM Streaming Tee/Splitter Devices:
      Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

      Video Compressors:
      WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7600.16385
      WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7600.16385
      MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7600.16385
      DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7601.17514
      MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7601.17713
      Cinepak Codec by Radius,0x00200000,1,1,qcap.dll,6.06.7601.17514
      Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
      Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
      Microsoft RLE,0x00200000,1,1,qcap.dll,6.06.7601.17514
      Microsoft Video 1,0x00200000,1,1,qcap.dll,6.06.7601.17514
      VP60® Simple Profile ,0x00200000,1,1,qcap.dll,6.06.7601.17514
      VP61® Advanced Profile,0x00200000,1,1,qcap.dll,6.06.7601.17514

      Audio Compressors:
      WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7600.16385
      WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7600.16385
      ATI MPEG Audio Encoder,0x00200000,1,1,atimpenc.dll,12.03.0000.20308
      IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17713
      PCM,0x00200000,1,1,quartz.dll,6.06.7601.17713
      Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17713
      GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7601.17713
      Messenger Audio Codec,0x00200000,1,1,quartz.dll,6.06.7601.17713
      CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7601.17713
      CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7601.17713
      MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7601.17713

      PBDA CP Filters:
      PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7601.17528
      PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528
      PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528

      Midi Renderers:
      Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7601.17713
      Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7601.17713

      WDM Streaming Capture Devices:
      ,0x00000000,0,0,,
      Realtek HD Audio Front Mic input,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
      Realtek HD Audio Line input,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
      Realtek HD Audio Mic input,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
      Realtek HD Audio Stereo input,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

      WDM Streaming Rendering Devices:
      ATI HD Audio rear output,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
      Realtek HD Audio output,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

      BDA Network Providers:
      Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
      Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
      Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
      Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
      Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7601.17514

      Multi-Instance Capable VBI Codecs:
      VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514

      BDA Transport Information Renderers:
      BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7601.17669
      MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7601.17514

      BDA CP/CA Filters:
      Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7601.17708
      Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7601.17708
      PTFilter,0x00200000,0,0,EncDec.dll,6.06.7601.17708
      XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7601.17708

      WDM Streaming Communication Transforms:
      Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

      Audio Renderers:
      Speakers (Realtek High Definiti,0x00200000,1,0,quartz.dll,6.06.7601.17713
      Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7601.17713
      Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7601.17713
      DirectSound: Speakers (Realtek High Definition Audio),0x00200000,1,0,quartz.dll,6.06.7601.17713
      EVR Power Information
      Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)
      Quality Flags: 2576
      Enabled:
      Force throttling
      Allow half deinterlace
      Allow scaling
      Decode Power Usage: 100
      Balanced Flags: 1424
      Enabled:
      Force throttling
      Allow batching
      Force half deinterlace
      Force scaling
      Decode Power Usage: 50
      PowerFlags: 1424
      Enabled:
      Force throttling
      Allow batching
      Force half deinterlace
      Force scaling
      Decode Power Usage: 0
      ♥ Official Rules: 50 Foals Challenge TS4 ♥ ♥ The Dude Ranch Challenge ♥
    • ceejay402ceejay402 Posts: 24,507 Member
      thanks @rawla can you post the whole report, thanks
    • RawlaRawla Posts: 7,495 Member
      edited August 2014
      Yes. I'll do that now.

      edit: Done. Please view the post above for the full report.
      ♥ Official Rules: 50 Foals Challenge TS4 ♥ ♥ The Dude Ranch Challenge ♥
    • duck74duck74 Posts: 686 Member
      I just researched the card and saw that it's pretty low end, only just being able to run games such as crysis 2 and skyrim.
    • ceejay402ceejay402 Posts: 24,507 Member
      edited August 2014
      thanks @rawla

      can you recall the exact error you received?

      the biggest issue i take from your systme report is that your card drivers are out of date. update the drivers and reboot and test the demo
      http://www.dell.com/support/home/us/en/19/product-support/product/inspiron-580/drivers
    • RawlaRawla Posts: 7,495 Member
      edited August 2014
      That's seriously depressing. Thank you very much @duck74. Can I get a higher end (enough to play Sims 4) without upgrading my processor, etc. ? If yes, which one will fit on my pc?

      @ceejay402 - Thanks! I'll try that.
      ♥ Official Rules: 50 Foals Challenge TS4 ♥ ♥ The Dude Ranch Challenge ♥
    • ceejay402ceejay402 Posts: 24,507 Member
      Rawla wrote: »
      That's seriously depressing. Thank you very much duck74. Can I get a higher end (enough to play Sims 4) without upgrading my processor, etc. ? If yes, which one will fit on my pc?

      yes your card is an entry level and three generations behind but if it can run sims 3 you should be able to run the demo, especially since its higher ranked card the posted minimum

      but heres the thing your processor is first generation i core so its possible it would make better sense to replace system vs adding a new card. but the thing to do is google your model and see what card upgrades people have added. its based on your motherboard. also if you get a new card you will need to replace power supply

    • duck74duck74 Posts: 686 Member
      edited August 2014
      Rawla wrote: »
      That's seriously depressing. Thank you very much @duck74. Can I get a higher end (enough to play Sims 4) without upgrading my processor, etc. ? If yes, which one will fit on my pc?

      @ceejay402 - Thanks! I'll try that.

      I would suggest my card, the nvidia GT 630. It runs the sims 4 demo at a smooth 60fps. The card is also very small and cheap. (Less than £50)

      Just make sure your computer case can hold a Dual-width graphics card and you should be good to go. Your computer should be able to, most graphics cards are dual width. If it fits, your good to go.


      If your looking for something that is completely overkill and will run sims 4 on ultra without any pressure put on the card, get a nvidia GTX Titan or a nvidia GTX 780 ti, but you will need to upgrade everything to use them.
    • RawlaRawla Posts: 7,495 Member
      @ceejay402 - I'm downloading a video driver now. If that doesn't work... *sigh* ...I'll call Dell and see what I can do.

      @duck74 - Thanks for the suggestions. I'll see what Dell recommends for my system.
      ♥ Official Rules: 50 Foals Challenge TS4 ♥ ♥ The Dude Ranch Challenge ♥
    • ceejay402ceejay402 Posts: 24,507 Member
      good luck! and also check out the dells forum like for example http://en.community.dell.com/support-forums/desktop/f/3515/t/19502844.aspx
    • duck74duck74 Posts: 686 Member
      Rawla wrote: »

      @duck74 - Thanks for the suggestions. I'll see what Dell recommends for my system.

      Don't bother asking dell unless you can't find out if your computer case is dual width or not.

      Your computer will be fully capable of running a nvidia GT 630, and it can free up 100 watts on your power supply, seeing as the minimum watts required is only 300w for the GT 630, but 400w for your current card.
    • RawlaRawla Posts: 7,495 Member
      Is the following computer good? Will it run Sims 4? Is it a little/much better than the one I have now?

      Operating system: Windows 8 (64-bit)
      Processor: AMD A4-5300 Dual-Core Processor
      CPU Speed: 3.4 GHz / 3.6 GHz Max. Turbo Speed
      Total memory: 8GB
      Maximum memory supported: 32GB
      Hard drive capacity: 1TB
      Hard drive interface: SATA 2
      Drive information: DVD±RW Optical Drive. Reads and writes DVDs and CDs, plays DVD movies
      Display interfaces: 1x VGA, 1x HDMI
      Audio systems: High Definition 8-Channel Sound
      LAN Data rate speed (Wired): 10/100/1000 mbps
      LAN Protocols (Wireless): 802.11 b/g/n
      Available ports: 1 PS/2 Keyboard port, 1 PS/2 Mouse port, 8 USB 2.0 ports, Audio Panel, 1 VGA port, 1 HDMI port, LAN (RJ-45) port
      Keyboard type: Standard
      ♥ Official Rules: 50 Foals Challenge TS4 ♥ ♥ The Dude Ranch Challenge ♥
    • duck74duck74 Posts: 686 Member
      edited August 2014
      @Rawla

      It seems to be missing a GPU
      And the processor could use a improvement, but it should be fine.
      Also, if your going for a 64 bit operating system, go with windows 7, its better than 8. Only use windows 8 if you know how to put it's 128 bit version to use.
    • lady8janelady8jane Posts: 350 Member
      edited August 2014
      It says that you last updated your videocard driver in 2012. Perhaps you should try an update there first.

      Edit: Ignore me, that was already suggested. I need coffee ...
    • ceejay402ceejay402 Posts: 24,507 Member
      @rawla if you can you may want to wait I heard from crinrict EA will announce recommended specs soon.

      As for you selection I suggest higher processing power so I wouldn't consider Amd A series. If you are interested in Amd processors look for fx series like fx 6300 or higher
    • RawlaRawla Posts: 7,495 Member
      Thank you very much for all your help everyone. I'm getting discouraged with all the choices and technical specs and stuff. My brain is melting. lol I've learned some stuff today thanks to you all. Thanks for that. If you have any recommendations on a pc tower under 1k. Feel free to send a link in this thread.
      ♥ Official Rules: 50 Foals Challenge TS4 ♥ ♥ The Dude Ranch Challenge ♥
    • duck74duck74 Posts: 686 Member
      @Rawla

      If you live in the UK I can get you a £600 (or less) computer that could potentially run the game on ultra.

      If not, you're out of luck with me, google works in such a way that it only gives me UK pc stores
    • RawlaRawla Posts: 7,495 Member
      I am not in the UK. Thanks though.
      ♥ Official Rules: 50 Foals Challenge TS4 ♥ ♥ The Dude Ranch Challenge ♥
    • ceejay402ceejay402 Posts: 24,507 Member
      Rawla wrote: »
      Thank you very much for all your help everyone. I'm getting discouraged with all the choices and technical specs and stuff. My brain is melting. lol I've learned some stuff today thanks to you all. Thanks for that. If you have any recommendations on a pc tower under 1k. Feel free to send a link in this thread.

      No worries specs are challenging for everyone at first :) what's your budget and what other demanding programs do you run besides sims

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