Sims 2 ultimate special access code??? help!(solved)

allisoneg02

So I chatted with an EA rep yesterday who gave me the run around only to receive a code in my email saying I was given a special access code but no idea where to redeem it. It's not a full product code and origin wouldn't let me redeem it in their launcher soooo what do I do with this "special" code?! Anyone??? :?

COOLGAME8013

Its supposed to be found on our Origin clients "supposedly" but if you were given a code instead and don't know were to put it, it might be best to chat up with a rep or something.

Kellieann123

If the code they sent you isn't right, go back to the rep and ask again. It's possible they copy+pasted it wrong.

DragonAge_23586441

allisoneg02 wrote:

So I chatted with an EA rep yesterday who gave me the run around only to receive a code in my email saying I was given a special access code but no idea where to redeem it. It's not a full product code and origin wouldn't let me redeem it in their launcher soooo what do I do with this "special" code?! Anyone??? :?

I've got the same problem and have no idea what to do. I don't know if the 24/48 hours waiting period apply for this code to become active. If you find out what to do let me know as well - please

allisoneg02

Thanks.. I'm hesitant to chat with them again because he wasn't really that helpful. Just saying that they were changing codes and he couldn't add mine at the time but not saying it clearly so I had no idea until I flat out asked "so I need to contact you back later in the week?" "yes" :roll: Then I got that email and now I wonder if maybe I just need to wait for it to show up.. *sigh*

allisoneg02

DragonAge_23586441 wrote:

allisoneg02 wrote:

So I chatted with an EA rep yesterday who gave me the run around only to receive a code in my email saying I was given a special access code but no idea where to redeem it. It's not a full product code and origin wouldn't let me redeem it in their launcher soooo what do I do with this "special" code?! Anyone??? :?

I've got the same problem and have no idea what to do. I don't know if the 24/48 hours waiting period apply for this code to become active. If you find out what to do let me know as well - please

I was thinking that it may take time to show up or whatever.. guess I'll wait and see!

Modsey

How do you chat with an EA rep?

MsPhy

Yesterday my service rep sent me a code and was explaining to me where to put it in Origin, but I was at work and don't have Origin on my work computer so she ended up entering it for me. When I got home and looked, ultimate collection was there under My Games and I downloaded/installed it. I wish I'd paid more attention to what she said to me ..... Maybe when I get home I can look at Origin and remember. Sorry :-/

allisoneg02

Modsey wrote:

How do you chat with an EA rep?

http://help.ea.com/en/contact-us/?product=origin

I believe that is the right link, it is on my computer anyway. Good luck!

allisoneg02

MsPhy wrote:

Yesterday my service rep sent me a code and was explaining to me where to put it in Origin, but I was at work and don't have Origin on my work computer so she ended up entering it for me. When I got home and looked, ultimate collection was there under My Games and I downloaded/installed it. I wish I'd paid more attention to what she said to me ..... Maybe when I get home I can look at Origin and remember. Sorry :-/

Thanks! I wish they had explained it in the email, but nope nothing! I really shouldn't be suprised :?

COOLGAME8013

I know the CS i talked to yesterday gave me a link to register a key for The Sims 2 Double Deluxe, i'm not sure if this might help your case, and i still think chatting it up with a CS is still a good idea in case EA did Don goof..

But if your wanting to see if this would work then here's the link the CS gave me yesterday.

Link - https://activate.ea.com/activategame.do

allisoneg02

COOLGAME8013 wrote:

I know the CS i talked to yesterday gave me a link to register a key for The Sims 2 Double Deluxe, i'm not sure if this might help your case, and i still think chatting it up with a CS is still a good idea in case EA did Don goof..

But if your wanting to see if this would work then here's the link the CS gave me yesterday.

Link - https://activate.ea.com/activategame.do

Thank you for that, unfortunately I tried this link already from simsvip and it says my code is already being used.. weird

MsPhy

allisoneg02 wrote:

COOLGAME8013 wrote:

I know the CS i talked to yesterday gave me a link to register a key for The Sims 2 Double Deluxe, i'm not sure if this might help your case, and i still think chatting it up with a CS is still a good idea in case EA did Don goof..

But if your wanting to see if this would work then here's the link the CS gave me yesterday.

Link - https://activate.ea.com/activategame.do

Thank you for that, unfortunately I tried this link already from simsvip and it says my code is already being used.. weird

If it says the code is being used, it sounds like the game is registered. Have you looked under My Games to see if it's there? You may not need to do anything with the code.

allisoneg02

MsPhy wrote:

allisoneg02 wrote:

COOLGAME8013 wrote:

I know the CS i talked to yesterday gave me a link to register a key for The Sims 2 Double Deluxe, i'm not sure if this might help your case, and i still think chatting it up with a CS is still a good idea in case EA did Don goof..

But if your wanting to see if this would work then here's the link the CS gave me yesterday.

Link - https://activate.ea.com/activategame.do

Thank you for that, unfortunately I tried this link already from simsvip and it says my code is already being used.. weird

If it says the code is being used, it sounds like the game is registered. Have you looked under My Games to see if it's there? You may not need to do anything with the code.

I have looked, and I thought of that.. maybe I just need to wait a bit longer for it to show up. I did have all my sims 2 games registered on EA's site, but never bought one through origin so they aren't in my launcher.

DragonAge_23586441

I've send an email to EA.help with an attachment of the email they send me containing the special access code and ask if they could help me as I'm getting errors. I'll let you "allisoneg02" know as soon as they get back to me.

g01denswan

I requested a call back and they haven't called me back yet, but they sent me an email with a special access code too, and no instruction on what to do with it:

Dear XXXXXXXX,

Thanks for contacting EA Help! We’ve opened case number XXXXXXXX for your request and granted you the special access code, XXXXXXXX.

You can access your case details directly with XXXXXXXX, , or head to help.ea.com/en/my-conversations to find this and any other correspondence you’ve had with us in the past.

Nous apprécions votre patience, un conseiller s'occupera de vous bientôt.

Regards,

Aide EA

Hopefully, someone will call me back.

MsPhy

g01denswan wrote:

I requested a call back and they haven't called me back yet, but they sent me an email with a special access code too, and no instruction on what to do with it:

Dear XXXXXXXX,

Thanks for contacting EA Help! We’ve opened case number XXXXXXXX for your request and granted you the special access code, XXXXXXXX.

You can access your case details directly with XXXXXXXX, , or head to help.ea.com/en/my-conversations to find this and any other correspondence you’ve had with us in the past.

Nous apprécions votre patience, un conseiller s'occupera de vous bientôt.

Regards,

Aide EA

Hopefully, someone will call me back.

Oh! Is that the access code we're talking about? I'm sorry, I totally forgot about that email. That code is for accessing your "ticket" and conversing with the service reps by email. I was thinking of another email I got, AFTER that one, that had a code that was "issued against your open case." THAT one was the one to activate/redeem for my ultimate collection.

Blazerine

Aren't we suppose to be waiting until 22nd?

MsPhy

Blazerine wrote:

Aren't we suppose to be waiting until 22nd?

Some people were told that by their service rep, but a lot of us got it straight away (like me). It all depends on who you talked to.

mrsyabos

Could it be a 15% off code? I got one when I got my Ultimate Collection (about 10 minutes ago..it's still downloading).

I did the livechat, showed my pictures of my disks, got the collection put into my origin and was given a 15% off code as a reward for being a "valued customer". I received a random email a few minutes after the chat ended with that code.

Maybe that's what you have?

g01denswan

MsPhy wrote:

g01denswan wrote:

I requested a call back and they haven't called me back yet, but they sent me an email with a special access code too, and no instruction on what to do with it:

Dear XXXXXXXX,

Thanks for contacting EA Help! We’ve opened case number XXXXXXXX for your request and granted you the special access code, XXXXXXXX.

You can access your case details directly with XXXXXXXX, , or head to help.ea.com/en/my-conversations to find this and any other correspondence you’ve had with us in the past.

Nous apprécions votre patience, un conseiller s'occupera de vous bientôt.

Regards,

Aide EA

Hopefully, someone will call me back.

Oh! Is that the access code we're talking about? I'm sorry, I totally forgot about that email. That code is for accessing your "ticket" and conversing with the service reps by email. I was thinking of another email I got, AFTER that one, that had a code that was "issued against your open case." THAT one was the one to activate/redeem for my ultimate collection.

Yes, I just found out the special access code is for accessing my ticket. A rep called me back so I asked him.

allisoneg02

Sorry had to step out and run some errands. So I need to wait for it to show up or do I need to contact them again?? I have most of the sims 2 installed already but I am missing a couple EP's and my stuff packs won't install at all so I was hoping this would give me the complete collection again!

g01denswan

If you're not sure what you should do, I'd suggest contacting them again. My rep added the ultimate collection to my Origin games while I was speaking to him.

allisoneg02

I contacted EA again and this time I had success and they granted me the ultimate edition right away! Thanks for the help everyone!