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How to ask for help - the nice way.
BluebellFlora
Posts: 7,110 Member
1 - If you ask for help on here please be courteous about it. Don't expect others to know what your Mac is, what operating system you're running (other than OS X, obviously), what games you have installed etc.
2 - Don't expect us to look up what model your Mac is. It's very rude and you're basically stating that you can't be bothered to help yourself and expect to be spoon fed from others. It's very easy to look up your Mac model:
- Click on the Apple logo, top left of your desktop
- About this Mac
- More Info
From there you will see the model and year of your Mac, the processor, RAM installed (memory), graphics, and operating system. Please provide all this information.
3 - Please provide details of ALL EPs and SPs you have installed. You may not think this is important but it is.
4 - If your game gets going again after someone has helped you, the polite thing would be to acknowledge this on the thread you have posted in. Similarly it also helps if the solution doesn't work because we can then try other troubleshooting steps.
5 - Please, please, please, please, PLEASE don't start a new thread just because you can't be bothered to look on here or the web for a solution to your problem. I can promise you that your problem is not unique, we have seen it before and there will already be a thread(s) on here stating the same issue. By starting a new thread you are selfishly bumping the helpful threads further down the forum so less people can find them - you are no more important than anyone else on here.
6 - We currently have 3 extremely helpful threads running that many, many people have found useful. Pretty much all your issues should be addressed in one of these threads:
- Latest links to help guides and steps to take to get your game running:
http://forum.thesims3.com/jforum/posts/list/658546.page
- Origin help:
http://forum.thesims3.com/jforum/posts/list/727857.page
- Golden rules on patching:
http://forum.thesims3.com/jforum/posts/list/740366.page
These threads are all regularly posted on and bumped to the first page for maximum exposure - PLEASE READ THEM.
2 - Don't expect us to look up what model your Mac is. It's very rude and you're basically stating that you can't be bothered to help yourself and expect to be spoon fed from others. It's very easy to look up your Mac model:
- Click on the Apple logo, top left of your desktop
- About this Mac
- More Info
From there you will see the model and year of your Mac, the processor, RAM installed (memory), graphics, and operating system. Please provide all this information.
3 - Please provide details of ALL EPs and SPs you have installed. You may not think this is important but it is.
4 - If your game gets going again after someone has helped you, the polite thing would be to acknowledge this on the thread you have posted in. Similarly it also helps if the solution doesn't work because we can then try other troubleshooting steps.
5 - Please, please, please, please, PLEASE don't start a new thread just because you can't be bothered to look on here or the web for a solution to your problem. I can promise you that your problem is not unique, we have seen it before and there will already be a thread(s) on here stating the same issue. By starting a new thread you are selfishly bumping the helpful threads further down the forum so less people can find them - you are no more important than anyone else on here.
6 - We currently have 3 extremely helpful threads running that many, many people have found useful. Pretty much all your issues should be addressed in one of these threads:
- Latest links to help guides and steps to take to get your game running:
http://forum.thesims3.com/jforum/posts/list/658546.page
- Origin help:
http://forum.thesims3.com/jforum/posts/list/727857.page
- Golden rules on patching:
http://forum.thesims3.com/jforum/posts/list/740366.page
These threads are all regularly posted on and bumped to the first page for maximum exposure - PLEASE READ THEM.
0
Comments
The amount of threads I've gone through trying to find solutions to my problems is countless. Usually posting here is a last resort for me, and then my game usually decides that it was a temporary thing anyway ~facepalm~.
But seriously though. Almost everything is in the master thread that you have up anyway (that I've seen... so far).
And before you start another winny "We aren't getting Sims 4" thread. We are. It won't be immediately which is fine by me and we may have to wait 6 months or less, but we will get it and hopefully Asypr will port it. It will run better on the Mac as it will do so natively not on some third party program that makes the game even more unstable in some cases and we will get the patches after the Windows users beta test it for us, so to me that is a win- win situation.
Really, this is all common sense. I understand some of you are upset, but don't come into this forum acting like you are the only person with that particular problem. You aren't. And maybe if you read the help threads that BlueBellFlora, Caspinwall, ItsAprilXD, myself and others have put together, you wouldn't have half the problems you currently have. I came to Sims 3 late, but you know what. I have a stable game and I run ALL the EP's and SP's. I also have a stable Sims 2 that still runs very nicely that I worked hard at getting to run right.
If you do not find the answer to your particular problem, then please post! Otherwise, been there, done that.
There is tons of help on Apple's website, both in the support pages and the forums. In fact, there are specific manuals for each model of Mac on Apple's site, together with specific help for those switching from Windows to Mac. This is a Sims 3 forum, not an Apple one and posting the same things over and over again just pushes the helpful threads further down the pages.
Sometimes there is no solution to specific problems - like the PowerPC one - and after reading countless threads without a solution, surely the user can deduce that they are out of luck? That's when uninstalling cleanly is so important before a complete reinstall. Just leaving behind one residual file can screw up a further reinstall.
https://www.apple.com/uk/support/macbasics/pctomac/
Never use the search function on this forum. It stinks.
Let's keep it up and stop clogging the forum with unnecessary threads :thumbup:
No, Mac programs don't work in Windows, and vice versa.
No, we don't know what your specs are just because your Mac was released in 2012.
No, there will NEVER be a version of CAW for Mac. And if you download the only existing version of CAW, written for Windows, NO, it won't work on a Mac. This is because Windows programs don't work on Macs. At least, not without Bootcamp or Parallels or at the very least an emulator.
Oy vey.