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Website and My page Updates thread. January Edition (1/14/14) - Read first page before posting

«1
Hello there!

Happy new year! hope all of you had an excellent holiday!

Lots of things on the background, so nothing shiny that i can show you but i will tell you what i can.


On my side we have fixed the issue that plagued the in game my page, you should be able now to see the messages, simport and gifts.











We did a lot of bug fixing and backend improvements so there is nothing really shiny for me to show and tell you.

Stuff I am working on:

1. Finding the cause of intermittent store gift emails.
2. Finding out the cause of intermittent friend request emails.
3. Offline things. Lots.
4. Performance things, backend things
5. stuff i can't talk about =)



Comments

  • GAMESweetGGAMESweetG Posts: 1,214 Member
    edited January 2014
    Hi SimGuruRusskii. I was wondering if you could improve the forum signature width size please. Like the line divider length that divides the signature and the forum post please like how I've circled it in the picture below please? Because my signature seems to have part of it chopped off.

    g5iq.jpg
    sims_forum_sig01OxVtU_display.jpg
    YouTube: Good Sweet Games | SoundCloud: GAMESuite Tunes | Pinterest: GAMESuite Pins | Twitter: GAMESweetG
  • crinrictcrinrict Posts: 18,771 Member
    edited January 2014
    Thanks for that.

    A question: Is patch 1.66 necessary for the ingame fixes (simport, gifting, player wall) or was that purely server side ? Many are holding off with patching cause of the retirement of our favorite modder.
    Crinrict's Help Blogs -- Twitter
    Please do not send me PMs/post on my wall if you're looking for help. I can't attend to those. You can find me at AnswerHQ.
    How to report bugs at AnswersHQ
    AHQ Tutorial

  • jafo88fanjafo88fan Posts: 577 Member
    edited January 2014
    Nevermind, it works this morning but it wasn't when I played last night after the maintenance.
    Post edited by Unknown User on
  • CherrysetteCherrysette Posts: 134 Member
    edited January 2014
    Hello Simguru Russkii,

    first of all, I wish you a very happy new year, too. :)

    I'm sorry to bother you with a Store website issue:

    I have been waiting patiently for ages, to download the Premium Content "Keep Me Clean Outdoor Shower". In the past that content was blocked for download, because it belonged to a venue called "Serenity Retreat". Now the "Keep Me Clean Outdoor Shower" is available individually, but it is showing as "not owned" for me, although I have bought the Gold-Edition of "Sunlit Tides" including the venue "Serenity Retreat" with the Outdoor Shower. That's a big issue for me (besides struggling to earn the money to be a good customer of the Sims 3 Store :wink: ). I cannot put many downloads in my game because I am playing on an old system (XP 32bit), which I cannot upgrade anymore. The RAM (4GB) isn't sufficient enough to play the Sims 3 with all EP's and Stuff Packs and a heap of additional Store Content. So I have to pick and choose which downloads I want to see in my game. The "Keep Me Clean Outdoor Shower" is one of my all time favorites and I really wish I could download it individually. :cry:

    Simguru Russkii, you are my last hope, if you could pass it over to the Store Web Team, that the Premium Content "Keep Me Clean Outdoor Shower" isn't free downloadable for people who have already bought the "Serenity Retreat" venue, from which the item is a part, that would be great. :thumbup: Thank you very much for being here and listening.

    Cheers :)

    Cherrysette

  • DarbutDarbut Posts: 34 Member
    edited January 2014
    I was just wondering if this update fixes the issue were the sims keep disappearing :?: when traveling to any world even the future world
  • ObsidianMyst78ObsidianMyst78 Posts: 308 Member
    edited January 2014
    Happy New Year SimGuruRusskii!

    Like most of us who still play with Showtime features, I am having major issues with Simport (and I am not alone by a long shot!). Prior to the 1.66 patch (since late November 2013) I was not able to send or receive Sims on tour. Since updating I can now receive those that are sent out by others, but I am still having issues with my requests.

    When I send out a Sim from my town, everything appears to work correctly (the Sim "leaves" on tour); the problem comes in that those on my friends list are not getting an update that I have a Sim on tour and can not accept my Sim. Likewise when I request a specific performer, those on my friends list are not seeing that request either.

    I have only two people on my friends list right now that Simport is working correctly for; the rest of us sit in game wondering when it will work for us too!!! Do you have any updates or new information on this problem?
    View my builds HERE.
    Gallery ID: RAINE78 or click HERE
    [img][/img]16960920500_af39128c74_o.jpgSims Homes by raines_secret, on Flickr





  • ctroihd1ctroihd1 Posts: 218 Member
    edited January 2014
    Hello there!

    Happy new year! hope all of you had an excellent holiday!

    Lots of things on the background, so nothing shiny that i can show you but i will tell you what i can.


    On my side we have fixed the issue that plagued the in game my page, you should be able now to see the messages, simport and gifts.


    All I can say, is THANK YOU! So very much! I have missed the interactions and gifting and simports! I know that you have made so many SIM'ers very happy! Happy New Year!!!

    :thumbup: :mrgreen: :thumbup: :mrgreen: :thumbup:



  • catloverplayercatloverplayer Posts: 93,362 Member
    edited January 2014
    My computer is still crashing everytime I try to post on my wall. I'll get so far and the cursor disappears and I get the notice the page has stopped responding. I get the choice to kill pages or reload. My cpu jumps to 100 percent.

    This is one of the most aggrevating bugs on this site. It has been happening for about 2 months. Please communicate this to the people that fix the site issues.

    Oh this is happening on this site. I haven't tried it when I'm in game yet this is out of game. :(
  • JBAG521JBAG521 Posts: 2,783 Member
    edited January 2014
    Im still not seeing Barnacle Bay as being owned on my My Page even though its in my Purchase History. I also keep getting offers through MMAO for Buccaneer's Bounty and individual items from the set, though I apparently own it as well. I also got an offer for Lucky Palms Standard, even though I own the Gold version.
  • CountessvCountessv Posts: 4
    edited January 2014
    SO the new store patch is not working. I can't access my store bought products in game since the new update and since I bought Sims 3: Paradise Island. Help please!
  • blunote00blunote00 Posts: 18,476 Member
    edited January 2014
    This needs to go under website "old issue".
    I bumped my old thread regarding the issue with over-sized images here. :wink:
    Will occasionally provide tech support on this forum or over on Answer HQ. ▬ At my age, competence is a turn on! (©¿©)
    DO NOT - PM me tech ?s/issues. ▬ DO create a thread in it's respective Technical Forum. Vacation goes by way too fast!
    US Links ► (TS3), Help for all things Sims (Answer HQ).
  • JBAG521JBAG521 Posts: 2,783 Member
    edited January 2014
    I meant to mention that as well, blu. The pictures in my posts appear to be okay (I think) but I have trouble seeing the entire pictures from most others :/
  • ceejay402ceejay402 Posts: 24,507 Member
    edited January 2014
    thanks for the many fixes!

    ive got a recent issue that im not sure about - it seems few are reporting meeting their cap/limit but their studios are empty

    http://forum.thesims3.com/jforum/posts/list/737723.page

    http://forum.thesims3.com/jforum/posts/list/737750.page

    any help/insight would be greatly appreciated, thanks!
  • VunecaVuneca Posts: 1,686 Member
    edited January 2014
    Good Morning SimGuruRusskii,

    We chatted briefly on twitter and you asked me to post on your thread, I hope this is the right place!

    My simport has NEVER worked completely. I have not been able to use it at all for about 6 months. Occasionally I can host a sim, but I can never send my sim out. It always tells me that I have too many currently on tour. I have zero sims on tour. If I look on my simport page, no one is there for me to cancel. I had one (just one) sim that I could send out (simport didn't recognize my second performer) until the 'too many...' Message started to pop up. Is there anyway to fix/reset that? I don't know how that's tracked in the game.

    I have all the expansions and stuff packs and have updated. I also have a sizable amount of store content. I use Nraas MODs - Story progression, Woohooer, and Overwatch. I have tried to simport with and with out them. I also tried playing with them but turn off certain settings that Crin recommended.

    Do you need any more info?
    Here is my dxdiag
    System Information
    Time of this report: 1/31/2014, 12:41:57
    Machine name: OWNER-PC
    Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130828-1532)
    Language: English (Regional Setting: English)
    System Manufacturer: To Be Filled By O.E.M.
    System Model: To Be Filled By O.E.M.
    BIOS: Default System BIOS
    Processor: Intel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz (4 CPUs), ~2.8GHz
    Memory: 16384MB RAM
    Available OS Memory: 16384MB RAM
    Page File: 4538MB used, 28226MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 11
    DX Setup Parameters: Not found
    User DPI Setting: Using System DPI
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    DxDiag Version: 6.01.7601.17514 32bit Unicode

    DxDiag Notes
    Display Tab 1: No problems found.
    Sound Tab 1: No problems found.
    Sound Tab 2: No problems found.
    Input Tab: No problems found.
    Display Devices
    Card name: AMD Radeon HD 6800 Series
    Manufacturer: Advanced Micro Devices, Inc.
    Chip type: AMD Radeon Graphics Processor (0x6738)
    DAC type: Internal DAC(400MHz)
    Device Key: Enum\PCI\VEN_1002&DEV_6738&SUBSYS_31081682&REV_00
    Display Memory: 4095 MB
    Dedicated Memory: 2027 MB
    Shared Memory: 2068 MB
    Current Mode: 1920 x 1080 (32 bit) (60Hz)
    Monitor Name: HYUNDAI IT 22 Wide Analog 16:9
    Monitor Model: HDIT22W DSUB
    Monitor Id: IQT9004
    Native Mode: 1920 x 1080(p) (60.000Hz)
    Output Type: HD15
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    Driver Version: 13.251.0.0
    DDI Version: 11
    Driver Model: WDDM 1.1
    Driver Attributes: Final Retail
    Driver Date/Size: 1/15/2014 14:52:18, 1318552 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp:
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    Device ID: 0x6738
    SubSys ID: 0x31081682
    Revision ID: 0x0000
    Driver Strong Name: oem32.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_NI:13.251.0.0:pci\ven_1002&dev_6738
    Rank Of Driver: 00E62001
    Video Accel: ModeMPEG2_A ModeMPEG2_C
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    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
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    D3D9 Overlay: Not Supported
    DXVA-HD: Not Supported
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled

    Sound Devices
    Description: Speakers (VIA HD Audio)
    Default Sound Playback: Yes
    Default Voice Playback: Yes
    Hardware ID: HDAUDIO\FUNC_01&VEN_1106&DEV_0397&SUBSYS_18490397&REV_1000
    Manufacturer ID: 1
    Product ID: 100
    Type: WDM
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    Date and Size: 1/15/2014 14:53:34, 689840 bytes
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    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    Description: SPDIF Interface (TX0) (VIA HD Audio)
    Default Sound Playback: No
    Default Voice Playback: No
    Hardware ID: HDAUDIO\FUNC_01&VEN_1106&DEV_0397&SUBSYS_18490397&REV_1000
    Manufacturer ID: 1
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    Type: WDM
    Driver Name: viahduaa.sys
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    WHQL Logo'd: Yes
    Date and Size: 1/15/2014 14:53:34, 689840 bytes
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    HW Accel Level: Basic
    Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    Disk & DVD/CD-ROM Drives
    Drive: C:
    Free Space: 607.7 GB
    Total Space: 953.8 GB
    File System: NTFS
    Model: WL1000GSA6472 ATA Device

    Drive: F:
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    File System: NTFS
    Model: WDC WD1600AAJS-08L7A0 ATA Device

    Drive: G:
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    Drive: D:
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    Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes

    Drive: I:
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    Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes

    System Devices
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    Device ID: PCI\VEN_8086&DEV_3A3C&SUBSYS_3A3C1849&REV_00\3&11583659&0&D7
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    Name: Intel(R) ICH10 Family SMBus Controller - 3A30
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    Driver: n/a

    Name: Realtek PCIe GBE Family Controller
    Device ID: PCI\VEN_10EC&DEV_8168&SUBSYS_81681849&REV_03\4&7F30B43&0&00E5
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    Name: Intel(R) ICH10 Family USB Enhanced Host Controller - 3A3A
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    Driver: n/a

    Name: Intel(R) ICH10 Family 2 port Serial ATA Storage Controller 2 - 3A26
    Device ID: PCI\VEN_8086&DEV_3A26&SUBSYS_3A261849&REV_00\3&11583659&0&FD
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    Name: Intel(R) ICH10 Family USB Universal Host Controller - 3A39
    Device ID: PCI\VEN_8086&DEV_3A39&SUBSYS_3A391849&REV_00\3&11583659&0&D2
    Driver: n/a

    Name: Intel(R) ICH10 Family 4 port Serial ATA Storage Controller 1 - 3A20
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    Name: High Definition Audio Controller
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    Name: Intel(R) ICH10 Family USB Universal Host Controller - 3A38
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    Driver: n/a

    Name: Intel(R) ICH10 LPC Interface Controller - 3A18
    Device ID: PCI\VEN_8086&DEV_3A18&SUBSYS_3A181849&REV_00\3&11583659&0&F8
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    Name: AMD Radeon HD 6800 Series
    Device ID: PCI\VEN_1002&DEV_6738&SUBSYS_31081682&REV_00\4&26D0AE83&0&0008
    Driver: n/a

    Name: Intel(R) ICH10 Family PCI Express Root Port 6 - 3A4A
    Device ID: PCI\VEN_8086&DEV_3A4A&SUBSYS_3A4A1849&REV_00\3&11583659&0&E5
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    Name: Intel(R) ICH10 Family USB Universal Host Controller - 3A37
    Device ID: PCI\VEN_8086&DEV_3A37&SUBSYS_3A371849&REV_00\3&11583659&0&D0
    Driver: n/a

    Name: Intel(R) 4 Series Chipset PCI Express Root Port - 2E21
    Device ID: PCI\VEN_8086&DEV_2E21&SUBSYS_2E211849&REV_03\3&11583659&0&08
    Driver: n/a

    Name: Intel(R) ICH10 Family PCI Express Root Port 2 - 3A42
    Device ID: PCI\VEN_8086&DEV_3A42&SUBSYS_3A421849&REV_00\3&11583659&0&E1
    Driver: n/a

    Name: Intel(R) ICH10 Family USB Universal Host Controller - 3A36
    Device ID: PCI\VEN_8086&DEV_3A36&SUBSYS_3A361849&REV_00\3&11583659&0&EA
    Driver: n/a

    Name: Intel(R) 4 Series Chipset Processor to I/O Controller - 2E20
    Device ID: PCI\VEN_8086&DEV_2E20&SUBSYS_2E201849&REV_03\3&11583659&0&00
    Driver: n/a

    Name: Intel(R) ICH10 Family PCI Express Root Port 1 - 3A40
    Device ID: PCI\VEN_8086&DEV_3A40&SUBSYS_3A401849&REV_00\3&11583659&0&E0
    Driver: n/a

    Name: Intel(R) ICH10 Family USB Universal Host Controller - 3A35
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    Driver: n/a

    Name: Intel(R) 82801 PCI Bridge - 244E
    Device ID: PCI\VEN_8086&DEV_244E&SUBSYS_244E1849&REV_90\3&11583659&0&F0
    Driver: n/a

    Name: High Definition Audio Controller
    Device ID: PCI\VEN_8086&DEV_3A3E&SUBSYS_03971849&REV_00\3&11583659&0&D8
    Driver: n/a

    Name: Intel(R) ICH10 Family USB Universal Host Controller - 3A34
    Device ID: PCI\VEN_8086&DEV_3A34&SUBSYS_3A341849&REV_00\3&11583659&0&E8
    Driver: n/a

    Name: Standard Dual Channel PCI IDE Controller
    Device ID: PCI\VEN_1106&DEV_0415&SUBSYS_04151849&REV_00\4&4051E05&0&00E1
    Driver: n/a
  • MFAKMFAK Posts: 485 Member
    edited February 2014
    Hey! Happy 2014 to you too!
    Just wondering about the lost screenshots from Stories in peoples studios, last you said the problem was being addressed.
    Still blank stories on anything over a few months ago.
    Any word yet please? Even just a "We can't fix it sorry" so that we can stop making stories with Story Maker as they are pointless.
  • NighthoofNighthoof Posts: 1
    edited February 2014
    My game is o longer loading since the newest of updates 1.67.2.024001 the dashboard has to be manually shutdown I cannot just simply hit the X to close it I have to select it in my hidden Icon taskbar and basically force it to shutdown even when I close the game down the dashboard now continues to run, then the loading of my town seizes and basically locks my whole system down. My game ran fine before this new update. I am not very pleased with this new update and now am forced to uninstall ALL my sims and reinstalling them, a tedious and monotonous process. Ive already had to reinstall once before, took hours, almost a full day. Is there any way I can undo the damage done by this update or am I stuck having to redo everything yet again? I have already dealt with the cache, tried to enter through saved games and have run multiple different scans, virus, problems, cleansing, etc to no avail. Now it will not let me shut the dashboard down for it claims to be "updating" or at least running an update which is obviously not what it is doing since nothing is happening other than my system bogging down horribly. Please I beg fr help and none of the trouble shooting crud since I've all but done it. Like I said the game ran normally and smoothly before this update.
  • TadOlsonTadOlson Posts: 11,380 Member
    edited February 2014
    I've had trouble with logging in properly today and have to show what it looks like.
    12356689735_2146c080be_z.jpg
    44620367775_0442f830c1_n.jpg
  • RedMallieRedMallie Posts: 32 Member
    edited February 2014
    RedMallie wrote:
    If my post does not belong here, I am sorry, but I have spent hours and days reading the forum threads trying to find the "right" place to post. Haven't found it and my problem hasn't been sorted out by itself.

    Problem: Some of the lots I created from scratch (none were based on previous creations)and uploaded are missing from my profile and The Exchange.

    In the last 8 months I have created and uploaded 10 lots, 8 patterns and 1 sim for TS3's The Exchange. Right now only 5 lots are listed and shown with my profile. The patterns and sim are listed but it is just the lots that are missing.

    Can this be fixed?
    Please help.
  • catloverplayercatloverplayer Posts: 93,362 Member
    edited February 2014
    There is some problems with changing avies I think needs to be fixed.

    For starters you only get so many of your sims that you can use as an avie. Not all of your sims can any longer be used as an avie.

    You can no longer delete these sims under your profile. You use to be able to.

    Once a sim you like to use disappears from the profile they can no longer be used as an avie. You have to reupload a new version to the exchange. This happens with the more sims and pets you make. Everytime you make a sim or pet and upload to your studio one sim/pet or more is lost under your profile were you edit your avatar.

    These issues need fixing.
  • catloverplayercatloverplayer Posts: 93,362 Member
    edited February 2014
    RedMallie wrote:
    RedMallie wrote:
    If my post does not belong here, I am sorry, but I have spent hours and days reading the forum threads trying to find the "right" place to post. Haven't found it and my problem hasn't been sorted out by itself.

    Problem: Some of the lots I created from scratch (none were based on previous creations)and uploaded are missing from my profile and The Exchange.

    In the last 8 months I have created and uploaded 10 lots, 8 patterns and 1 sim for TS3's The Exchange. Right now only 5 lots are listed and shown with my profile. The patterns and sim are listed but it is just the lots that are missing.

    Can this be fixed?
    Please help.

    Yes I'm having this issue to. I uploaded a resort and it said that it sucessfully uploaded but it's not in my studio.
  • blunote00blunote00 Posts: 18,476 Member
    edited February 2014
    Can't search past page 67000 in the member listing whether one uses the javascript #goto box or just clicking on the next page 67001. Everything after that just gets Liam'd.

    ETA: Update 02/16/2014

    At work today, thought I'd give it a shot on the wireless at work which is 144 Mbps which is way faster than at home. I run into the same issue.

    Another thing is with the icon_mini_search.gifspacer.gifspacer.gifspacer.gifSearch feature in the above navigation is also seeing more time outs on searches. I'm doing some specific searches (that were successful in the past), that now get Liam'd. I was able to find what I needed using the same specific search in Google but that's not the point. I just find it odd that if I search on a specific term "I know" no one else has used in post except me, I should get a response back.

    Is there a limit set in the parms for searching either way?
    Post edited by Unknown User on
    Will occasionally provide tech support on this forum or over on Answer HQ. ▬ At my age, competence is a turn on! (©¿©)
    DO NOT - PM me tech ?s/issues. ▬ DO create a thread in it's respective Technical Forum. Vacation goes by way too fast!
    US Links ► (TS3), Help for all things Sims (Answer HQ).
  • rumbutterrumbutter Posts: 3,756 Member
    edited February 2014
    SimGuruRusskii i own the Mid-Century Modern Bed and Bath Set and it shows up for me to buy even though the items in the set show up as owned any way to fix this ? please

    i have screenshots if you need them

    edit to add the When Worlds Collide Collection i own that and it shows up to buy for 2100sp and the items are marked as ownerd



    Post edited by Unknown User on
  • TadOlsonTadOlson Posts: 11,380 Member
    edited February 2014
    The site is having some serious problems today and I can't see my self logged in properly.I have a screen shot to show the issue.
    12621166435_308f43aaa0_z.jpg
    44620367775_0442f830c1_n.jpg
  • DianamaDianama Posts: 151 Member
    edited February 2014
    to the problem of the Exchange, and unfortunately opened another thread, I'll put the link here, in this way can also be read by those concerned:

    http://forum.thesims3.com/jforum/posts/list/741028.page


    P.S.
    Please, the moderator of this forum, before locking the thread, "because it is not the right section" should have the willingness to move the discussion in the special section, otherwise ... all the answers are in the thread locked.

    Thank you.
  • KansineKansine Posts: 105 Member
    edited February 2014
    Simply put, I'd just like to see this site and the exchange work.

    As for the site, almost half of the time it just redirects to the "oops"-page on any given day!

    And the exchange... I won't even start to talk about all the problems of getting a sim uploaded here in the first Place ("system error" etc), but even when you manage to upload a sim (or some other creation), there's a good chance that the exchange is stuck showing the same old sims for hours on end. The "newest" sim there might be uploaded 10 or more hours ago on the worst days!
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