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    Sims 3 not working

    pringtjoepringtjoe Posts: 496 New Member
    in The Sims 3 Help & Technical Discussion
    Hi once i'm on the game it comes up saying sims 3 not working and closes down :/ why would this be and what can i do to fix it? thanks

    Comments

    • SuRihtanilSuRihtanil Posts: 1,456 Member
      edited July 2013
      Go to desktop, click start, in the search bar type in dxdiag, click save all information, then copy and paste the information from what you saved to this thread.
    • pringtjoepringtjoe Posts: 496 New Member
      edited July 2013
      how much do you need me to copy?
    • SuRihtanilSuRihtanil Posts: 1,456 Member
      edited July 2013
      All of it
    • pringtjoepringtjoe Posts: 496 New Member
      edited July 2013

      System Information
      Time of this report: 7/5/2013, 21:31:48
      Machine name: CJV
      Operating System: Windows 8 64-bit (6.2, Build 9200) (9200.win8_gdr.130410-1505)
      Language: English (Regional Setting: English)
      System Manufacturer: TOSHIBA
      System Model: SATELLITE L850D-12P
      BIOS: 6.10
      Processor: AMD E2-1800 APU with Radeon(tm) HD Graphics (2 CPUs), ~1.7GHz
      Memory: 6144MB RAM
      Available OS Memory: 5732MB RAM
      Page File: 1991MB used, 53741MB available
      Windows Dir: C:\windows
      DirectX Version: DirectX 11
      DX Setup Parameters: Not found
      User DPI Setting: Using System DPI
      System DPI Setting: 96 DPI (100 percent)
      DWM DPI Scaling: Disabled
      DxDiag Version: 6.02.9200.16384 64bit Unicode
      DxDiag Notes
      Display Tab 1: No problems found.
      Sound Tab 1: No problems found.
      Input Tab: No problems found.
      DirectX Debug Levels
      Direct3D: 0/4 (retail)
      DirectDraw: 0/4 (retail)
      DirectInput: 0/5 (retail)
      DirectMusic: 0/5 (retail)
      DirectPlay: 0/9 (retail)
      DirectSound: 0/5 (retail)
      DirectShow: 0/6 (retail)
      Display Devices
      Card name: AMD Radeon HD 7340M
      Manufacturer: Advanced Micro Devices, Inc.
      Chip type: AMD Radeon HD 7340 Graphics (0x9808)
      DAC type: Internal DAC(400MHz)
      Device Type: Full Device
      Device Key: Enum\PCI\VEN_1002&DEV_9808&SUBSYS_FB331179&REV_00
      Display Memory: 2985 MB
      Dedicated Memory: 375 MB
      Shared Memory: 2610 MB
      Current Mode: 1366 x 768 (32 bit) (60Hz)
      Monitor Name: Generic PnP Monitor
      Monitor Model: unknown
      Monitor Id: LGD033A
      Native Mode: 1366 x 768(p) (60.019Hz)
      Output Type: Internal
      Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
      Driver File Version: 8.17.0010.1172 (English)
      Driver Version: 9.12.0.0
      DDI Version: 11
      Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1
      Driver Model: WDDM 1.2
      Graphics Preemption: DMA
      Compute Preemption: DMA
      Driver Attributes: Final Retail
      Driver Date/Size: 1/18/2013 11:12:52, 1151488 bytes
      WHQL Logo'd: Yes
      WHQL Date Stamp:
      Device Identifier: {D7B71EE2-DB48-11CF-5D76-39DBBEC2C535}
      Vendor ID: 0x1002
      Device ID: 0x9808
      SubSys ID: 0xFB331179
      Revision ID: 0x0000
      Driver Strong Name: oem24.inf:cb0ae414347d1345:ati2mtag_Wrestler:9.12.0.0:pci\ven_1002&dev_9808&subsys_fb331179
      Rank Of Driver: 00E00001
      Video Accel: ModeMPEG2_A ModeMPEG2_C
      DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeVC1_VLD
      Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
      {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
      {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
      {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
      D3D9 Overlay: Not Supported
      DXVA-HD: Not Supported
      DDraw Status: Enabled
      D3D Status: Enabled
      AGP Status: Enabled
    • SuRihtanilSuRihtanil Posts: 1,456 Member
      edited July 2013
      Edit above post and just post to sound devices.
    • pringtjoepringtjoe Posts: 496 New Member
      edited July 2013
      done :)
    • SuRihtanilSuRihtanil Posts: 1,456 Member
      edited July 2013
      Have you installed a new expansion pack lately? If so, which ones have you bought since this started happening?
    • SuRihtanilSuRihtanil Posts: 1,456 Member
      edited July 2013
      Okay I have to go AFK. So here is a tip. If you just installed Island Paradise. Your graphics in your system is not enough to run Island Paradise, so odds are you're crashing or lagging in the game due to lack of a strong graphics system on your end.


      Here is what EA says you need to run Island Paradise.

      128 MB Video Card with support for Pixel Shader 2.0

      * For NVIDIA ION™ computers, the game requires at least 2.0 GB RAM.

      ** 7 GB of hard drive space if installing with The Sims 3.
    • pringtjoepringtjoe Posts: 496 New Member
      edited July 2013
      Hey sorry for the late reply, its not that as i run all my games fine on this laptop, it started when i installed the fryer and ice creme maker, so i uninstalled them and that's when it happened
    • pringtjoepringtjoe Posts: 496 New Member
      edited July 2013
      SuRihtanil wrote:
      Okay I have to go AFK. So here is a tip. If you just installed Island Paradise. Your graphics in your system is not enough to run Island Paradise, so odds are you're crashing or lagging in the game due to lack of a strong graphics system on your end.


      Here is what EA says you need to run Island Paradise.

      128 MB Video Card with support for Pixel Shader 2.0

      * For NVIDIA ION™ computers, the game requires at least 2.0 GB RAM.

      ** 7 GB of hard drive space if installing with The Sims 3.

      Hey and now i just went on task manager to see what the CPU was and it was 99%
      how do i get that lower when i play sims? thanks
    • ceejay402ceejay402 Posts: 24,507 Member
      edited July 2013
      hi pringtjoe

      confirm the new patch didnt change your in game settings, lower if so.

      turn off background programs http://forum.thesims3.com/jforum/posts/list/657154.page

      confirm the system is staying cool and plugged in.

      see here for more tips: http://www.modthesims.info/wiki.php?title=Game_Help:Onboard_Graphics

      ok for crashing with installing new store items - have you tested in the new world first clean cache files and pull mod folder if you have one?

      http://simswiki.info/wiki.php?title=Game_Help:Sims_3_Delete_Cache_Files
    • pringtjoepringtjoe Posts: 496 New Member
      edited July 2013
      ceejay402 wrote:
      hi pringtjoe

      confirm the new patch didnt change your in game settings, lower if so.

      turn off background programs http://forum.thesims3.com/jforum/posts/list/657154.page

      confirm the system is staying cool and plugged in.

      see here for more tips: http://www.modthesims.info/wiki.php?title=Game_Help:Onboard_Graphics

      ok for crashing with installing new store items - have you tested in the new world first clean cache files and pull mod folder if you have one?

      http://simswiki.info/wiki.php?title=Game_Help:Sims_3_Delete_Cache_Files

      Hey ceejay i got it working this afternoon by uninstalling and reinstalling and deleting stuff :) thanks anyway mate
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