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I need to vent. I hate Origin. I hate hate hate Origin. (kind of resolved)
ivinian
Posts: 1,957 Member
I'd love to talk about Supernatural and how awesome it is, but you see, I haven't yet even gotten my order. Here's what happened:
1. I pre-order the Supernatural expansion well in advance of its release. I select normal shipping. I try to pay with a credit card. It keeps bouncing (I've had this issue before, and neither I nor EA has any idea why it won't take my card; this has "been escalated" but nobody's ever gotten back to me about it). So I try PayPal, thinking it might be like eBay and send me to a CC payment screen. Nope. It wants a password, and my official PayPal account's been broken for years and PP doesn't care to fix it despite repeated requests. I give up at that point.
2. A few days later I get the formal cancellation notice, which was unexpected considering no order was completed. I log back in and this time use EA cash cards to place a whole new order, and that goes fine. Yay!
3. A few days later I get shipping confirmation numbers for BOTH orders. I immediately call and re-cancel the first order, which charged the credit card Origin kept refusing. I'll get my refund in 5-7 days. They have no explanation for why the order went through despite my not confirming it, and no idea why the first cancellation notice didn't finish the 1st order.
4. I check the shipping confirmation orders a few days later and discover BOTH orders are on their way. I call again and after I throw a fit an agent finally issues a manual refund for the first order as long as I send it back. I promise to do so; at this point (9/5) the page says I'll see them both today. UPS apparently gave the packages to the Post Office (a true "what the huh?" move if I ever saw one).
5. On 9/8 still no sign of either game though the website says one order was confirmed as delivered. I call the USPS and they say the 2nd order was indeed delivered on 9/5. But I didn't get it. The 1st is lost in the system somewhere but might still get here, who knows. Someone from my local branch should be calling me Monday. They've advised I call EA about the 2nd package to file a lost complaint. Shyeah, as if. Not till I have at least one copy of Supernatural in my hot little hands.
6. 9/10: It's almost noon. No call, and no package. At this point the ONLY thing that seems to be going the way Origin's promised is that I did get the refund notice in my email.
Origin, you are so incompetent as a system that I can't even call you Mickey Mouse. I will never, ever give you money again. Ever. I don't care what the pre-order perks are. NEVER AGAIN. EVER. I've finally learned my lesson.
1. I pre-order the Supernatural expansion well in advance of its release. I select normal shipping. I try to pay with a credit card. It keeps bouncing (I've had this issue before, and neither I nor EA has any idea why it won't take my card; this has "been escalated" but nobody's ever gotten back to me about it). So I try PayPal, thinking it might be like eBay and send me to a CC payment screen. Nope. It wants a password, and my official PayPal account's been broken for years and PP doesn't care to fix it despite repeated requests. I give up at that point.
2. A few days later I get the formal cancellation notice, which was unexpected considering no order was completed. I log back in and this time use EA cash cards to place a whole new order, and that goes fine. Yay!
3. A few days later I get shipping confirmation numbers for BOTH orders. I immediately call and re-cancel the first order, which charged the credit card Origin kept refusing. I'll get my refund in 5-7 days. They have no explanation for why the order went through despite my not confirming it, and no idea why the first cancellation notice didn't finish the 1st order.
4. I check the shipping confirmation orders a few days later and discover BOTH orders are on their way. I call again and after I throw a fit an agent finally issues a manual refund for the first order as long as I send it back. I promise to do so; at this point (9/5) the page says I'll see them both today. UPS apparently gave the packages to the Post Office (a true "what the huh?" move if I ever saw one).
5. On 9/8 still no sign of either game though the website says one order was confirmed as delivered. I call the USPS and they say the 2nd order was indeed delivered on 9/5. But I didn't get it. The 1st is lost in the system somewhere but might still get here, who knows. Someone from my local branch should be calling me Monday. They've advised I call EA about the 2nd package to file a lost complaint. Shyeah, as if. Not till I have at least one copy of Supernatural in my hot little hands.
6. 9/10: It's almost noon. No call, and no package. At this point the ONLY thing that seems to be going the way Origin's promised is that I did get the refund notice in my email.
Origin, you are so incompetent as a system that I can't even call you Mickey Mouse. I will never, ever give you money again. Ever. I don't care what the pre-order perks are. NEVER AGAIN. EVER. I've finally learned my lesson.
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Comments
I would call them and chew them a new one.
Of course! Players that have serious issues with ordering like you did need some reason to stick with EA. Right now they haven't shown you much respect as a customer.
Sometimes I wonder if EA/Origin cares about their customers, because I hear so many horrible stories about them... now I know what EA stands for Evil Ar$3h0l35!
I either pre-order with gamestop and pick it up in person or I get it from target on release day.
I'm sorry that you had problems and that EA is taking this so casually. Treating customers like this is a horrible business practice. I hope it all resolves for you soon!
hope things work out for you soon
Robin: If dislike is the opposite of like, is disaster the opposite of aster? See, instead of things going wrong, they go right.
I preorder at a store where I can pick up the disc myself on release day. If I have an issue, customer service is right there to help and make it right, because they actually want my business.
Trying pre-ordering from Amazon next time. They've never been bad to me
As you-know-who is my witness, I've got no clue what to do at this point. Calling EA to see if I can just keep this one. I haven't even opened the box yet. If it contains just a picture of Alfred E Neuman laughing at me, I won't be all that shocked.
The guy I talked to sounded really competent. He verified that the CC refund had gone through and said that at the end of the day, they have $40, not $80, and I have only one game. So I am free to play it
Still annoyed at Origin, but at least I've got ONE game and paid ONE time for it. I'm off to install