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Sims 3 game keeps crashing. Any advice?

My sister's Sims 3 game keeps crashing. As far as she got the most recent time it crashed was buying a house for her created sim. I recently uninstalled and installed the entire game manually after her complaining for months about the way it kept crashing. I assumed it was a problem with something between Late Night and Pets since I installed them on her laptop all at once and it wasn't having issues before then. But I uninstalled those before manually unintalling the entire game and it didn't help. She doesn't have any custom content so I don't really get why this is happening. The only thing I can think of are those tons of free trial run games she downloads. She took a little Sim 3 break and during that break there was a lot of those games.

Although... Sims 2 (with a few expansion packs), Sims Life Stories and Sims Medieval work fine just fine. She update to Pirates and Nobles and it still works, so I'm totally confused! Any help would be awesome, because she won't leave me alone until it's fixed, lol. Thanks in advance!
vQfKOG8.jpg

Comments

  • blunote00blunote00 Posts: 18,478 Member
    edited May 2012
    What are the system specs on the laptop? Please run then post the DxDiag report.

    Windows:
    - Go to Start Menu > Run > Type in 'dxdiag' > Click OK.
    - When the DxDiag window appears, click Save All Information... in the bottom-right corner.
    - Save the information as a .TXT file containing your computer's information.

    MAC:
    - Go to your Finder > Type in 'System Profiler'.
    - Load the System Profiler application.
    - Go to File > Save As... > Change the File Format to Rich Text Format (RTF).
    - Save the .RTF file containing your computer's information.
    Providing tech & mod support on both the US and ANZ forums! ▬ At my age, competence is a turn on! (©¿©)
    DO NOT - PM me tech ?s/issues. ▬ DO create a thread in it's respective Technical Forum. On Vacation!
    US Links ► (TS3/TS4), ANZ Link ► (TS4), Help for all things Sims (Answer HQ).
  • ApparentlyAwesomeApparentlyAwesome Posts: 1,393 Member
    edited May 2012
    Should I post the entire txt? Cause it's a lot...
    vQfKOG8.jpg
  • blunote00blunote00 Posts: 18,478 Member
    edited May 2012
    Should I post the entire txt? Cause it's a lot...
    Yes.
    Providing tech & mod support on both the US and ANZ forums! ▬ At my age, competence is a turn on! (©¿©)
    DO NOT - PM me tech ?s/issues. ▬ DO create a thread in it's respective Technical Forum. On Vacation!
    US Links ► (TS3/TS4), ANZ Link ► (TS4), Help for all things Sims (Answer HQ).
  • ApparentlyAwesomeApparentlyAwesome Posts: 1,393 Member
    edited May 2012

    System Information
    Time of this report: 5/1/2012, 20:32:44
    Machine name: J-PC
    Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.110622-1506)
    Language: English (Regional Setting: English)
    System Manufacturer: Acer
    System Model: Aspire 5534
    BIOS: InsydeH2O Version V1.12
    Processor: AMD Athlon(tm) X2 Dual Core Processor L310 (2 CPUs), ~1.2GHz
    Memory: 4096MB RAM
    Available OS Memory: 3836MB RAM
    Page File: 2135MB used, 5535MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 11
    DX Setup Parameters: Not found
    User DPI Setting: Using System DPI
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    DxDiag Version: 6.01.7601.17514 32bit Unicode

    DxDiag Notes
    Display Tab 1: No problems found.
    Sound Tab 1: No problems found.
    Input Tab: No problems found.

    DirectX Debug Levels
    Direct3D: 0/4 (retail)
    DirectDraw: 0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay: 0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow: 0/6 (retail)

    Display Devices
    Card name: ATI Radeon HD 3200 Graphics
    Manufacturer: ATI Technologies Inc.
    Chip type: ATI display adapter (0x9612)
    DAC type: Internal DAC(400MHz)
    Device Key: Enum\PCI\VEN_1002&DEV_9612&SUBSYS_031E1025&REV_00
    Display Memory: 1915 MB
    Dedicated Memory: 253 MB
    Shared Memory: 1662 MB
    Current Mode: 1366 x 768 (32 bit) (60Hz)
    Monitor Name: Generic PnP Monitor
    Monitor Model: LP156WH3-TLA2
    Monitor Id: LGD0210
    Native Mode: 1366 x 768(p) (60.022Hz)
    Output Type: Internal
    Driver Name: atiumd64.dll,atidxx64.dll,atiumdag,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
    Driver File Version: 8.14.0010.0678 (English)
    Driver Version: 8.634.0.0
    DDI Version: 10
    Driver Model: WDDM 1.1
    Driver Attributes: Final Retail
    Driver Date/Size: 7/29/2009 06:43:14, 4059648 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp:
    Device Identifier: {D7B71EE2-D552-11CF-3371-1423A1C2C535}
    Vendor ID: 0x1002
    Device ID: 0x9612
    SubSys ID: 0x031E1025
    Revision ID: 0x0000
    Driver Strong Name: oem7.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_RS780M:8.634.0.0:pci\ven_1002&dev_9612&subsys_031e1025
    Rank Of Driver: 00E60001
    Video Accel: ModeMPEG2_A ModeMPEG2_C
    Deinterlace Caps: {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    D3D9 Overlay: Not Supported
    DXVA-HD: Not Supported
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled

    Sound Devices
    Description: Speakers (Realtek High Definition Audio)
    Default Sound Playback: Yes
    Default Voice Playback: Yes
    Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0269&SUBSYS_1025031E&REV_1000
    Manufacturer ID: 1
    Product ID: 100
    Type: WDM
    Driver Name: RTKVHD64.sys
    Driver Version: 6.00.0001.5888 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: Yes
    Date and Size: 7/6/2009 04:19:02, 1824672 bytes
    Other Files:
    Driver Provider: Realtek Semiconductor Corp.
    HW Accel Level: Basic
    Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    Sound Capture Devices
    Description: Microphone (Realtek High Definition Audio)
    Default Sound Capture: Yes
    Default Voice Capture: Yes
    Driver Name: RTKVHD64.sys
    Driver Version: 6.00.0001.5888 (English)
    Driver Attributes: Final Retail
    Date and Size: 7/6/2009 04:19:02, 1824672 bytes
    Cap Flags: 0x1
    Format Flags: 0xFFFFF

    DirectInput Devices
    Device Name: Mouse
    Attached: 1
    Controller ID: n/a
    Vendor/Product ID: n/a
    FF Driver: n/a

    Device Name: Keyboard
    Attached: 1
    Controller ID: n/a
    Vendor/Product ID: n/a
    FF Driver: n/a

    Poll w/ Interrupt: No

    USB Devices
    + USB Root Hub
    | Vendor/Product ID: 0x1002, 0x4397
    | Matching Device ID: usb\root_hub
    | Service: usbhub

    Gameport Devices

    PS/2 Devices
    + Launch Manager
    | Matching Device ID: *pnp0303
    | Upper Filters: DKbFltr
    | Service: i8042prt
    |
    + Terminal Server Keyboard Driver
    | Matching Device ID: root\rdp_kbd
    | Upper Filters: kbdclass
    | Service: TermDD
    |
    + Synaptics PS/2 Port TouchPad
    | Matching Device ID: *syn1b17
    | Upper Filters: SynTP
    | Service: i8042prt
    |
    + Terminal Server Mouse Driver
    | Matching Device ID: root\rdp_mou
    | Upper Filters: mouclass
    | Service: TermDD

    Disk & DVD/CD-ROM Drives
    Drive: C:
    Free Space: 104.3 GB
    Total Space: 226.1 GB
    File System: NTFS
    Model: Disk drive

    Drive: D:
    Model: TSSTcorp CDDVDW TS-U633A ATA Device
    Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes

    System Devices
    Name: PCI standard PCI-to-PCI bridge
    Device ID: PCI\VEN_1022&DEV_9602&SUBSYS_96021022&REV_00\3&2411E6FE&1&08
    Driver: n/a

    Name: Standard Dual Channel PCI IDE Controller
    Device ID: PCI\VEN_1002&DEV_439C&SUBSYS_031E1025&REV_00\3&2411E6FE&1&A1
    Driver: n/a

    Name: ATI I/O Communications Processor SMBus Controller
    Device ID: PCI\VEN_1002&DEV_4385&SUBSYS_031E1025&REV_3C\3&2411E6FE&1&A0
    Driver: n/a

    Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_1022&DEV_9600&SUBSYS_031E1025&REV_00\3&2411E6FE&1&00
    Driver: n/a

    Name: Standard OpenHCD USB Host Controller
    Device ID: PCI\VEN_1002&DEV_4399&SUBSYS_031E1025&REV_00\3&2411E6FE&1&A5
    Driver: n/a

    Name: ATI I/O Communications Processor PCI Bus Controller
    Device ID: PCI\VEN_1002&DEV_4384&SUBSYS_00000000&REV_00\3&2411E6FE&1&A4
    Driver: n/a

    Name: AMD Miscellaneous Configuration
    Device ID: PCI\VEN_1022&DEV_1103&SUBSYS_00000000&REV_00\3&2411E6FE&1&C3
    Driver: n/a

    Name: Standard OpenHCD USB Host Controller
    Device ID: PCI\VEN_1002&DEV_4398&SUBSYS_031E1025&REV_00\3&2411E6FE&1&91
    Driver: n/a

    Name: High Definition Audio Controller
    Device ID: PCI\VEN_1002&DEV_4383&SUBSYS_031E1025&REV_00\3&2411E6FE&1&A2
    Driver: n/a

    Name: AMD DRAM and HyperTransport(tm) Trace Mode Configuration
    Device ID: PCI\VEN_1022&DEV_1102&SUBSYS_00000000&REV_00\3&2411E6FE&1&C2
    Driver: n/a

    Name: Standard OpenHCD USB Host Controller
    Device ID: PCI\VEN_1002&DEV_4397&SUBSYS_031E1025&REV_00\3&2411E6FE&1&98
    Driver: n/a

    Name: Atheros AR5B93 Wireless Network Adapter
    Device ID: PCI\VEN_168C&DEV_002A&SUBSYS_E01F105B&REV_01\4&3B55A250&0&0020
    Driver: n/a

    Name: AMD Address Map Configuration
    Device ID: PCI\VEN_1022&DEV_1101&SUBSYS_00000000&REV_00\3&2411E6FE&1&C1
    Driver: n/a

    Name: Standard OpenHCD USB Host Controller
    Device ID: PCI\VEN_1002&DEV_4397&SUBSYS_031E1025&REV_00\3&2411E6FE&1&90
    Driver: n/a

    Name: Realtek PCIe GBE Family Controller
    Device ID: PCI\VEN_10EC&DEV_8168&SUBSYS_031E1025&REV_02\4&1B6B0799&0&0028
    Driver: n/a

    Name: AMD HyperTransport(tm) Configuration
    Device ID: PCI\VEN_1022&DEV_1100&SUBSYS_00000000&REV_00\3&2411E6FE&1&C0
    Driver: n/a

    Name: Standard Enhanced PCI to USB Host Controller
    Device ID: PCI\VEN_1002&DEV_4396&SUBSYS_031E1025&REV_00\3&2411E6FE&1&9A
    Driver: n/a

    Name: PCI standard PCI-to-PCI bridge
    Device ID: PCI\VEN_1022&DEV_9605&SUBSYS_031E1025&REV_00\3&2411E6FE&1&28
    Driver: n/a

    Name: ATI Radeon HD 3200 Graphics
    Device ID: PCI\VEN_1002&DEV_9612&SUBSYS_031E1025&REV_00\4&F4E2B40&0&2808
    Driver: n/a

    Name: Standard Enhanced PCI to USB Host Controller
    Device ID: PCI\VEN_1002&DEV_4396&SUBSYS_031E1025&REV_00\3&2411E6FE&1&92
    Driver: n/a

    Name: PCI standard PCI-to-PCI bridge
    Device ID: PCI\VEN_1022&DEV_9604&SUBSYS_031E1025&REV_00\3&2411E6FE&1&20
    Driver: n/a

    Name: PCI standard ISA bridge
    Device ID: PCI\VEN_1002&DEV_439D&SUBSYS_031E1025&REV_00\3&2411E6FE&1&A3
    Driver: n/a

    Name: Standard AHCI 1.0 Serial ATA Controller
    Device ID: PCI\VEN_1002&DEV_4391&SUBSYS_031E1025&REV_00\3&2411E6FE&1&88
    Driver: n/a

    DirectShow Filters

    DirectShow Filters:
    WMAudio Decoder DMO,**********,1,1,WMADMOD.DLL,6.01.7601.17514
    WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7601.17514
    WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7601.17514
    MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7600.16385
    Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7600.16385
    WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7601.17514
    WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7601.17514
    Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7600.16385
    Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7600.16385
    WMT VIH2 Fix,0x00200000,1,1,WLXVAFilt.dll,14.00.8064.0206
    Record Queue,0x00200000,1,1,WLXVAFilt.dll,14.00.8064.0206
    WMT Switch Filter,0x00200000,1,1,WLXVAFilt.dll,14.00.8064.0206
    WMT Virtual Renderer,0x00200000,1,0,WLXVAFilt.dll,14.00.8064.0206
    WMT DV Extract,0x00200000,1,1,WLXVAFilt.dll,14.00.8064.0206
    WMT Virtual Source,0x00200000,0,1,WLXVAFilt.dll,14.00.8064.0206
    WMT Sample Information Filter,0x00200000,1,1,WLXVAFilt.dll,14.00.8064.0206
    DV Muxer,0x00400000,0,0,qdv.dll,6.06.7601.17514
    Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7601.17713
    WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7601.17514
    Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7601.17514
    AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7601.17713
    VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7601.17713
    SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7601.17528
    Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,6.01.7140.0000
    AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
    CyberLink Digest Filter (PDVD8),0x00200000,2,2,DigestFilter.dll,1.00.0000.2112
    CyberLink HD/BD Mixer (PDVD8.0),0x00200000,1,2,CLHBMixer.ax,2.00.0000.1720
    StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7601.17528
    MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17713
    CyberLink TimeStretch Filter (PDVD8),0x00200000,1,1,clauts.ax,1.00.0000.5423
    MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7601.17713
    CyberLink Demux (PDVD8),0x00200000,1,0,cldemuxer.ax,1.00.0000.7830
    SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
    VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514
    CyberLink Video/SP Decoder (PDVD8),0x00602000,2,3,CLVsd.ax,8.04.0000.0615
    SlideShow,0x00200000,0,1,SlideShow.ax,
    MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7601.17528
    Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7601.17514
    SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7601.17528
    Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
    Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17713
    CyberLink DVD Navigator (PDVD8),0x00200000,0,3,CLNavX.ax,8.00.0004.3206
    MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7601.17713
    DV Splitter,0x00600000,1,2,qdv.dll,6.06.7601.17514
    Cyberlink SubTitle Importor (PDVD8),0x00200000,1,1,CLSubTitle.ax,1.00.0000.6016
    Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7601.17713
    Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7601.17514
    CyberLink MPEG-4 Splitter (PDVD8),0x00200000,1,2,clm4splt.ax,1.01.0000.1817
    ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7601.17713
    CyberLink Audio Wizard,0x00201010,1,1,CLAudWizard.ax,1.00.0000.3616
    Video Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17713
    MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7601.17528
    Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.7601.17713
    Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7601.17713
    Video Renderer,0x00400000,1,0,quartz.dll,6.06.7601.17713
    File Writer,0x00200000,1,0,WLXVAFilt.dll,14.00.8064.0206
    VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7601.17514
    WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7601.17514
    VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7601.17514
    File writer,0x00200000,1,0,qcap.dll,6.06.7601.17514
    iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7601.17514
    iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7601.17514
    CyberLink Audio Decoder (PDVD8),0x00201000,1,1,Claud.ax,6.03.0000.1908
    DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7601.17713
    Overlay Mixer2,0x00200000,1,1,qdvd.dll,6.06.7601.17713
    AVI Draw,0x00600064,9,1,quartz.dll,6.06.7601.17713
    RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,
    Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
    CyberLink AudioCD Filter (PDVD8),0x00600000,0,1,CLAudioCD.ax,5.00.0000.5316
    WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7601.17514
    MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
    DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7601.17514
    SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7601.17514
    Null Renderer,0x00200000,1,0,qedit.dll,6.06.7601.17514
    MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7601.17514
    Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7601.17514
    CyberLink Tzan Filter (PDVD8),0x00200000,1,1,CLTzan.ax,3.05.0000.1901
    StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.7601.17528
    Smart Tee,0x00200000,1,2,qcap.dll,6.06.7601.17514
    Overlay Mixer,0x00200000,0,0,qdvd.dll,6.06.7601.17713
    AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17713
    AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7601.17713
    Wave Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
    MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
    Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
    File stream renderer,0x00400000,1,1,quartz.dll,6.06.7601.17713
    CyberLink Line21 Decoder (PDVD8),0x00200000,0,2,CLLine21.ax,4.00.0000.9818
    CyberLink Audio Effect (PDVD8),0x00200000,1,1,CLAudFx.ax,6.00.0000.6525
    Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7140.0000
    StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7601.17528
    AVI Mux,0x00200000,1,0,qcap.dll,6.06.7601.17514
    Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7601.17713
    File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7601.17713
    File Source (URL),0x00400000,0,1,quartz.dll,6.06.7601.17713
    CyberLink Audio Spectrum Analyzer (PDVD8),0x00200000,1,1,CLAudSpa.ax,1.00.0000.0924
    Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7601.17514
    Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7601.17514
    BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7601.17669
    MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7601.17713

    WDM Streaming Tee/Splitter Devices:
    Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

    Video Compressors:
    WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7600.16385
    WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7600.16385
    MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7600.16385
    DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7601.17514
    MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7601.17713
    Cinepak Codec by Radius,0x00200000,1,1,qcap.dll,6.06.7601.17514
    Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
    Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
    Microsoft RLE,0x00200000,1,1,qcap.dll,6.06.7601.17514
    Microsoft Video 1,0x00200000,1,1,qcap.dll,6.06.7601.17514
    VP60® Simple Profile ,0x00200000,1,1,qcap.dll,6.06.7601.17514
    VP61® Advanced Profile,0x00200000,1,1,qcap.dll,6.06.7601.17514

    Audio Compressors:
    WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7600.16385
    WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7600.16385
    IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17713
    PCM,0x00200000,1,1,quartz.dll,6.06.7601.17713
    Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17713
    GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7601.17713
    Messenger Audio Codec,0x00200000,1,1,quartz.dll,6.06.7601.17713
    CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7601.17713
    CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7601.17713
    MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7601.17713

    Audio Capture Sources:
    Microphone (Realtek High Defini,0x00200000,0,0,qcap.dll,6.06.7601.17514

    PBDA CP Filters:
    PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7601.17528
    PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528
    PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528

    Midi Renderers:
    Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7601.17713
    Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7601.17713

    WDM Streaming Capture Devices:
    ,0x00000000,0,0,,
    ,0x00000000,0,0,,

    WDM Streaming Rendering Devices:
    Realtek HD Audio output,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

    BDA Network Providers:
    Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
    Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
    Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
    Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
    Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7601.17514

    Multi-Instance Capable VBI Codecs:
    VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514

    BDA Transport Information Renderers:
    BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7601.17669
    MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7601.17514

    BDA CP/CA Filters:
    Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7601.17708
    Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7601.17708
    PTFilter,0x00200000,0,0,EncDec.dll,6.06.7601.17708
    XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7601.17708

    WDM Streaming Communication Transforms:
    Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

    Audio Renderers:
    Speakers (Realtek High Definiti,0x00200000,1,0,quartz.dll,6.06.7601.17713
    CyberLink Audio Renderer (PDVD8),0x00200000,1,0,cladr.ax,7.00.0000.1727
    Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7601.17713
    Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7601.17713
    DirectSound: Speakers (Realtek High Definition Audio),0x00200000,1,0,quartz.dll,6.06.7601.17713

    EVR Power Information
    Current Setting: {651288E5-A7ED-4076-A96B-6CC62D848FE1} (Balanced)
    Quality Flags: 2576
    Enabled:
    Force throttling
    Allow half deinterlace
    Allow scaling
    Decode Power Usage: 100
    Balanced Flags: 1424
    Enabled:
    Force throttling
    Allow batching
    Force half deinterlace
    Force scaling
    Decode Power Usage: 50
    PowerFlags: 1424
    Enabled:
    Force throttling
    Allow batching
    Force half deinterlace
    Force scaling
    Decode Power Usage: 0
    vQfKOG8.jpg
  • blunote00blunote00 Posts: 18,478 Member
    edited May 2012
    These are what I see as issues.

    System Information
    Processor: AMD Athlon(tm) X2 Dual Core Processor L310 (2 CPUs), ~1.2GHz
    This is below the sims 3 pets minimum system requirements

    Memory: 4096MB RAM
    Available OS Memory: 3836MB RAM

    You have a 64-bit OS. You may be able to add more RAM but 4GB is the minimum I would run for this game.

    Display Devices
    Card name: ATI Radeon HD 3200 Graphics
    Manufacturer: ATI Technologies Inc.
    Chip type: ATI display adapter (0x9612)
    Dedicated Memory: 253 MB
    Driver Date/Size: 7/29/2009 06:43:14, 4059648 bytes

    First, I don't use ATI cards I prefer nVidia. I'm not sure if this card is supported for Pets or not. Pets raised the bar on graphics cards and you need to have a better than average one to play that EP. Since this is a laptop, you may want to read the info on that card here. Although the card has dedicated memory, the card is an onboard (shared Memory) graphics chip (on the RS780M chipset). These aren't really meant for gaming.

    However, I can tell that the drivers haven't been updated for the card since 2009. You may want to check the AMD driver site for an update as the graphics drivers and any others should be maintained.

    When all that is done. You may want to add the game executable files to the Data Execution Prevention list (DEP). This is a Windows thing only and you can read more about DEP here.

    FYI - TS2 and the other games you listed are prior to or have lower requirement than the TS3 base game and additional EPs. Those should play fine on this machine but TS3 is more demanding.
    Providing tech & mod support on both the US and ANZ forums! ▬ At my age, competence is a turn on! (©¿©)
    DO NOT - PM me tech ?s/issues. ▬ DO create a thread in it's respective Technical Forum. On Vacation!
    US Links ► (TS3/TS4), ANZ Link ► (TS4), Help for all things Sims (Answer HQ).
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