I'm not familiar with Norton (I use Avast) so this might be a stupid question, but is it possible that Norton moved the file to some sort of quarantined area? If so, you could restore it.
Try to be a rainbow in someone's cloud. - Maya Angelou
Did anyone get the update? I just updated and now it's saying that the game disc can't be found and the launcher closes by itself...I was playing Showtime all morning and everything was fine but now the update messed things up somehow...I never use or install custom content either
I suspect that may be what happened to me too (wasn't sure what Norton was trying to tell me in the corner of the screen but I think it deleted my game...)
I had this happen to me too, I just restored it from quarantine and now it launches again
I'm not familiar with Norton (I use Avast) so this might be a stupid question, but is it possible that Norton moved the file to some sort of quarantined area? If so, you could restore it.
Did anyone get the update? I just updated and now it's saying that the game disc can't be found and the launcher closes by itself...I was playing Showtime all morning and everything was fine but now the update messed things up somehow...I never use or install custom content either
I suspect that may be what happened to me too (wasn't sure what Norton was trying to tell me in the corner of the screen but I think it deleted my game...)
I had this happen to me too, I just restored it from quarantine and now it launches again
I'm not familiar with Norton (I use Avast) so this might be a stupid question, but is it possible that Norton moved the file to some sort of quarantined area? If so, you could restore it.
I use Avast and I still had issues
Check your virus chest, the file might be in there.
Try to be a rainbow in someone's cloud. - Maya Angelou
Remember to re-enable it once you are done installiung the patch though. I would suggest using something other than Norton for anti-virus like AVG which is free. Especially if you didn't pay for Norton and are just using the trial or "free" version.
Keepinitreal, try what I told you hun...digging through the anti-virus is just a pain. Just disable it, install the patch and re-enable...then you're good to go. I had to do this with mine as well.
Screeching...Just disable it hun, while you update the game. PS, have you tried using AVG? It's free and works well and doesn't use up so much memory.
You can just disable Norton while you install. Make sure to restart your comp though .
If you decide to drop Norton for another antivirus program, make sure you use Norton's uninstall utility. It clears out every last trace of Norton. If you try to uninstall without it, you won't get it all and even a small remnant left behind will most likely cause havoc when a new AV is installed. Just an fyi :-) That goes for uninstalling most any antivirus program. Most of them have uninstall utilities available.
Try to be a rainbow in someone's cloud. - Maya Angelou
So I just updated Avast to the latest version which must have just been released because I am usually on top of it and everything is fine again. I had silent gaming mode enabled so maybe it was blocking the launcher from working and not telling me that it was b/c I had this enabled? What the heck lol
So I just updated Avast to the latest version which must have just been released because I am usually on top of it and everything is fine again. I had silent gaming mode enabled so maybe it was blocking the launcher from working and not telling me that it was b/c I had this enabled? What the heck lol
Awesome! *high five* I'm so glad you got it sorted. Now you can go back to having fun with the game
Try to be a rainbow in someone's cloud. - Maya Angelou
eilian, well said :-D. Def make sure it is COMPLETELY uninstalled first, but it will usually walk you through that.
You don't have to uninstall it if you don't want to though guys. You can just disable it for a few seconds to install the patch and re-enable it. Always remember to re-enable it though ;-)
So I just updated Avast to the latest version which must have just been released because I am usually on top of it and everything is fine again. I had silent gaming mode enabled so maybe it was blocking the launcher from working and not telling me that it was b/c I had this enabled? What the heck lol
Awesome! *high five* I'm so glad you got it sorted. Now you can go back to having fun with the game
eilian, well said :-D. Def make sure it is COMPLETELY uninstalled first, but it will usually walk you through that.
You don't have to uninstall it if you don't want to though guys. You can just disable it for a few seconds to install the patch and re-enable it. Always remember to re-enable it though ;-)
Thanks :-) And thanks for the clarification with regards to not needing to uninstall just to update the game. Yikes, I wouldn't want anybody thinking that's what I meant! Definitely just disable for now, I was only referring to any future decision to switch AV's.
Try to be a rainbow in someone's cloud. - Maya Angelou
The game will not let me log in and play until I download this patch, but the game will also not let me download this patch. It keeps saying my game is up to date, but then when I try to play it tells me that I need to update. It was working fine earlier and all day until this.
The game will not let me log in and play until I download this patch, but the game will also not let me download this patch. It keeps saying my game is up to date, but then when I try to play it tells me that I need to update. It was working fine earlier and all day until this.
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I had this happen to me too, I just restored it from quarantine and now it launches again
Screeching said
That made me LOL, not the fact that you are frustrated just your response to the other person lol. 8)
Check your virus chest, the file might be in there.
You can just disable Norton while you install. Make sure to restart your comp though
If you decide to drop Norton for another antivirus program, make sure you use Norton's uninstall utility. It clears out every last trace of Norton. If you try to uninstall without it, you won't get it all and even a small remnant left behind will most likely cause havoc when a new AV is installed. Just an fyi :-) That goes for uninstalling most any antivirus program. Most of them have uninstall utilities available.
Keepinitreal2007, which version of norton you hav? if 2012, open it up, go to advanced options, should be there.
Awesome! *high five*
You don't have to uninstall it if you don't want to though guys. You can just disable it for a few seconds to install the patch and re-enable it. Always remember to re-enable it though ;-)
Thanks :-) And thanks for the clarification with regards to not needing to uninstall just to update the game. Yikes, I wouldn't want anybody thinking that's what I meant! Definitely just disable for now, I was only referring to any future decision to switch AV's.
edit: I am on a Mac
Me too