This site will go into read-only mode on July 18th as the new Forums.EA.com are now live.

Game won't start? Please help :)

Hello everyone! :) My friend (who doesn't have a sims3 account) is having some problems with her game.
She has the base game & Generations, with no CC or mods.

Her game will play perfectly fine, but sometimes when she tries to start her game it WILL NOT start. The launcher will pop up, but when we click the play button, the launcher will freeze. We've tried everything. The only thing that works is uninstalling & reinstalling her game. She's had to do this numerous times just to play her game.

It doesn't happen every time she tries to play, but enough that it is getting pretty ridiculous.

Any help would be greatly appreciated!!

Thanks :)

Comments

  • Options
    Kelly3221Kelly3221 Posts: 905 New Member
    edited July 2011
    Bump!
  • Options
    SimGuru_RogueSimGuru_Rogue Posts: 309 SimGuru (retired)
    edited July 2011
    Hey Kelly3221,

    Can you post your DXDiag on the forums please?

    http://support.ea.com/app/answers/detail/a_id/61

    Thank You,
    Rogue
  • Options
    bob007bob007 Posts: 10,062 Member
    edited July 2011
    Does she have the disc version or download version and why doesn't she have an account?
    I do not work for EA nor do I have any association with EA. I am a gamer helping other gamers.
  • Options
    Kelly3221Kelly3221 Posts: 905 New Member
    edited July 2011
    Hey Kelly3221,

    Can you post your DXDiag on the forums please?

    http://support.ea.com/app/answers/detail/a_id/61

    Thank You,
    Rogue


    I'm not sure which parts of it you need, so here's the whole thing:


    System Information
    Time of this report: 7/4/2011, 23:10:57
    Machine name: OWNER-PC
    Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7600) (7600.win7_gdr.110408-1633)
    Language: English (Regional Setting: English)
    System Manufacturer: TOSHIBA
    System Model: Satellite A505
    BIOS: InsydeH2O Version 1.30
    Processor: Intel(R) Core(TM) i3 CPU M 330 @ 2.13GHz (4 CPUs), ~2.1GHz
    Memory: 4096MB RAM
    Available OS Memory: 3894MB RAM
    Page File: 2250MB used, 5537MB available
    Windows Dir: C:\windows
    DirectX Version: DirectX 11
    DX Setup Parameters: Not found
    User DPI Setting: Using System DPI
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    DxDiag Version: 6.01.7600.16385 32bit Unicode

    DxDiag Notes
    Display Tab 1: No problems found.
    Sound Tab 1: No problems found.
    Sound Tab 2: No problems found.
    Input Tab: No problems found.

    DirectX Debug Levels
    Direct3D: 0/4 (retail)
    DirectDraw: 0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay: 0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow: 0/6 (retail)

    Display Devices
    Card name: Intel(R) Graphics Media Accelerator HD
    Manufacturer: Intel Corporation
    Chip type: Intel(R) Graphics Media Accelerator HD (Core i3)
    DAC type: Internal
    Device Key: Enum\PCI\VEN_8086&DEV_0046&SUBSYS_FF161179&REV_02
    Display Memory: 1696 MB
    Dedicated Memory: 64 MB
    Shared Memory: 1632 MB
    Current Mode: 1366 x 768 (32 bit) (60Hz)
    Monitor Name: Generic PnP Monitor
    Monitor Model: unknown
    Monitor Id: SEC3041
    Native Mode: 1366 x 768(p) (59.993Hz)
    Output Type: Internal
    Driver Name: igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32
    Driver File Version: 8.15.0010.1986 (English)
    Driver Version: 8.15.10.1986
    DDI Version: 10
    Driver Model: WDDM 1.1
    Driver Attributes: Final Retail
    Driver Date/Size: 10/30/2009 13:23:10, 5956608 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp:
    Device Identifier: {D7B78E66-4306-11CF-0B75-1CDFA2C2C535}
    Vendor ID: 0x8086
    Device ID: 0x0046
    SubSys ID: 0xFF161179
    Revision ID: 0x0002
    Driver Strong Name: oem5.inf:Intel.Mfg.NTamd64:iILKM0:8.15.10.1986:pci\ven_8086&dev_0046&subsys_ff161179
    Rank Of Driver: 00E60001
    Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_B ModeWMV9_C ModeVC1_B ModeVC1_C
    Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    D3D9 Overlay: Supported
    DXVA-HD: Supported
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled

    Sound Devices
    Description: Speakers (Realtek High Definition Audio)
    Default Sound Playback: Yes
    Default Voice Playback: Yes
    Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0272&SUBSYS_1179FF1C&REV_1000
    Manufacturer ID: 1
    Product ID: 100
    Type: WDM
    Driver Name: RTKVHD64.sys
    Driver Version: 6.00.0001.5972 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: Yes
    Date and Size: 11/2/2009 20:44:58, 2022304 bytes
    Other Files:
    Driver Provider: Realtek Semiconductor Corp.
    HW Accel Level: Basic
    Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    Description: Realtek Digital Output (Realtek High Definition Audio)
    Default Sound Playback: No
    Default Voice Playback: No
    Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0272&SUBSYS_1179FF1C&REV_1000
    Manufacturer ID: 1
    Product ID: 100
    Type: WDM
    Driver Name: RTKVHD64.sys
    Driver Version: 6.00.0001.5972 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: Yes
    Date and Size: 11/2/2009 20:44:58, 2022304 bytes
    Other Files:
    Driver Provider: Realtek Semiconductor Corp.
    HW Accel Level: Basic
    Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    Sound Capture Devices
    Description: Microphone (Realtek High Definition Audio)
    Default Sound Capture: Yes
    Default Voice Capture: Yes
    Driver Name: RTKVHD64.sys
    Driver Version: 6.00.0001.5972 (English)
    Driver Attributes: Final Retail
    Date and Size: 11/2/2009 20:44:58, 2022304 bytes
    Cap Flags: 0x1
    Format Flags: 0xFFFFF

    DirectInput Devices
    Device Name: Mouse
    Attached: 1
    Controller ID: n/a
    Vendor/Product ID: n/a
    FF Driver: n/a

    Device Name: Keyboard
    Attached: 1
    Controller ID: n/a
    Vendor/Product ID: n/a
    FF Driver: n/a

    Poll w/ Interrupt: No

    USB Devices
    + USB Root Hub
    | Vendor/Product ID: 0x8086, 0x3B3C
    | Matching Device ID: usb\root_hub20
    | Service: usbhub
    |
    +-+ Generic USB Hub
    | | Vendor/Product ID: 0x8087, 0x0020
    | | Location: Port_#0001.Hub_#0001
    | | Matching Device ID: usb\class_09
    | | Service: usbhub

    Gameport Devices

    PS/2 Devices
    + Standard PS/2 Keyboard
    | Matching Device ID: *pnp0303
    | Service: i8042prt
    |
    + Terminal Server Keyboard Driver
    | Matching Device ID: root\rdp_kbd
    | Upper Filters: kbdclass
    | Service: TermDD
    |
    + Synaptics PS/2 Port TouchPad
    | Matching Device ID: *syn191a
    | Upper Filters: SynTP
    | Service: i8042prt
    |
    + Terminal Server Mouse Driver
    | Matching Device ID: root\rdp_mou
    | Upper Filters: mouclass
    | Service: TermDD

    Disk & DVD/CD-ROM Drives
    Drive: C:
    Free Space: 392.6 GB
    Total Space: 464.8 GB
    File System: NTFS
    Model: ST9500325AS

    Drive: D:
    Model: HL-DT-ST DVDRAM GT20F
    Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7600.16385 (English), , 0 bytes

    System Devices
    Name: Realtek PCIe FE Family Controller
    Device ID: PCI\VEN_10EC&DEV_8136&SUBSYS_FF1E1179&REV_02\4&12031433&0&00E0
    Driver: n/a

    Name: High Definition Audio Controller
    Device ID: PCI\VEN_8086&DEV_3B56&SUBSYS_FF1E1179&REV_05\3&11583659&1&D8
    Driver: n/a

    Name: Intel(R) 5 Series/3400 Series Chipset Family SMBus Controller - 3B30
    Device ID: PCI\VEN_8086&DEV_3B30&SUBSYS_FF1E1179&REV_05\3&11583659&1&FB
    Driver: n/a

    Name: Intel(R) 82801 PCI Bridge - 2448
    Device ID: PCI\VEN_8086&DEV_2448&SUBSYS_FF1E1179&REV_A5\3&11583659&1&F0
    Driver: n/a

    Name: Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 5 - 3B4A
    Device ID: PCI\VEN_8086&DEV_3B4A&SUBSYS_FF1E1179&REV_05\3&11583659&1&E4
    Driver: n/a

    Name: Intel(R) 5 Series 4 Port SATA AHCI Controller
    Device ID: PCI\VEN_8086&DEV_3B29&SUBSYS_FF1E1179&REV_05\3&11583659&1&FA
    Driver: n/a

    Name: Intel(R) Graphics Media Accelerator HD
    Device ID: PCI\VEN_8086&DEV_0046&SUBSYS_FF161179&REV_02\3&11583659&1&10
    Driver: n/a

    Name: Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 4 - 3B48
    Device ID: PCI\VEN_8086&DEV_3B48&SUBSYS_FF1E1179&REV_05\3&11583659&1&E3
    Driver: n/a

    Name: Intel(R) HM55 Express Chipset LPC Interface Controller - 3B09
    Device ID: PCI\VEN_8086&DEV_3B09&SUBSYS_FF1E1179&REV_05\3&11583659&1&F8
    Driver: n/a

    Name: Intel(R) processor DRAM Controller - 0044
    Device ID: PCI\VEN_8086&DEV_0044&SUBSYS_FF1E1179&REV_02\3&11583659&1&00
    Driver: n/a

    Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_8086&DEV_2D13&SUBSYS_FF1E1179&REV_02\3&4F11E61&1&13
    Driver: n/a

    Name: Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 2 - 3B44
    Device ID: PCI\VEN_8086&DEV_3B44&SUBSYS_FF1E1179&REV_05\3&11583659&1&E1
    Driver: n/a

    Name: Ricoh PCIe xD-Picture Card Controller
    Device ID: PCI\VEN_1180&DEV_E852&SUBSYS_FF1E1179&REV_01\4&C666C98&0&02E3
    Driver: n/a

    Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_8086&DEV_2D12&SUBSYS_FF1E1179&REV_02\3&4F11E61&1&12
    Driver: n/a

    Name: Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 1 - 3B42
    Device ID: PCI\VEN_8086&DEV_3B42&SUBSYS_FF1E1179&REV_05\3&11583659&1&E0
    Driver: n/a

    Name: Ricoh PCIe SD/MMC Host Controller
    Device ID: PCI\VEN_1180&DEV_E822&SUBSYS_FF1E1179&REV_01\4&C666C98&0&00E3
    Driver: n/a

    Name: QPI Physical 0 - 2D11
    Device ID: PCI\VEN_8086&DEV_2D11&SUBSYS_FF1E1179&REV_02\3&4F11E61&1&11
    Driver: n/a

    Name: Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B3C
    Device ID: PCI\VEN_8086&DEV_3B3C&SUBSYS_FF1E1179&REV_05\3&11583659&1&D0
    Driver: n/a

    Name: Ricoh PCIe Memory Stick Host Controller
    Device ID: PCI\VEN_1180&DEV_E230&SUBSYS_FF1E1179&REV_01\4&C666C98&0&01E3
    Driver: n/a

    Name: QPI Link 0 - 2D10
    Device ID: PCI\VEN_8086&DEV_2D10&SUBSYS_FF1E1179&REV_02\3&4F11E61&1&10
    Driver: n/a

    Name: Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B34
    Device ID: PCI\VEN_8086&DEV_3B34&SUBSYS_FF1E1179&REV_05\3&11583659&1&E8
    Driver: n/a

    Name: QuickPath Architecture System Address Decoder - 2D01
    Device ID: PCI\VEN_8086&DEV_2D01&SUBSYS_FF1E1179&REV_02\3&4F11E61&1&01
    Driver: n/a

    Name: Realtek RTL8191SE Wireless LAN 802.11n PCI-E NIC
    Device ID: PCI\VEN_10EC&DEV_8172&SUBSYS_818210EC&REV_10\4&219A7493&0&00E1
    Driver: n/a

    Name: Intel(R) Management Engine Interface
    Device ID: PCI\VEN_8086&DEV_3B64&SUBSYS_FF1E1179&REV_06\3&11583659&1&B0
    Driver: n/a

    Name: Intel(R) Turbo Boost Technology Driver
    Device ID: PCI\VEN_8086&DEV_3B32&SUBSYS_FF1E1179&REV_05\3&11583659&1&FE
    Driver: n/a

    Name: QuickPath Architecture Generic Non-core Registers - 2C62
    Device ID: PCI\VEN_8086&DEV_2C62&SUBSYS_FF1E1179&REV_02\3&4F11E61&1&00
    Driver: n/a

    DirectShow Filters

    DirectShow Filters:
    WMAudio Decoder DMO,**********,1,1,WMADMOD.DLL,6.01.7600.16385
    WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7600.16385
    WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7600.16385
    MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7600.16385
    Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7600.16385
    WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7600.16385
    WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7600.16597
    Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7600.16385
    Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7600.16385
    WMT VIH2 Fix,0x00200000,1,1,WLXVAFilt.dll,14.00.8081.0709
    Record Queue,0x00200000,1,1,WLXVAFilt.dll,14.00.8081.0709
    WMT Switch Filter,0x00200000,1,1,WLXVAFilt.dll,14.00.8081.0709
    WMT Virtual Renderer,0x00200000,1,0,WLXVAFilt.dll,14.00.8081.0709
    WMT DV Extract,0x00200000,1,1,WLXVAFilt.dll,14.00.8081.0709
    WMT Virtual Source,0x00200000,0,1,WLXVAFilt.dll,14.00.8081.0709
    WMT Sample Information Filter,0x00200000,1,1,WLXVAFilt.dll,14.00.8081.0709
    DV Muxer,0x00400000,0,0,qdv.dll,6.06.7600.16385
    Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7600.16490
    WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7600.16385
    Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7600.16385
    AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7600.16490
    VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7600.16490
    SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7600.16724
    Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,6.01.7140.0000
    AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7600.16724
    StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7600.16724
    MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7600.16490
    MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7600.16490
    SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7600.16490
    VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7600.16385
    MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7600.16724
    Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7600.16385
    SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7600.16724
    Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7600.16385
    Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7600.16490
    MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7600.16490
    DV Splitter,0x00600000,1,2,qdv.dll,6.06.7600.16385
    Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7600.16490
    TOSHIBA Audio Rate Converter,0x00200000,1,1,TosARC.ax,2.00.0001.0004
    Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7600.16385
    TOSHIBA Audio Back Switcher,0x00200000,2,1,TosAudioBackSwitcher.ax,
    TOSHIBA DVD Navigator,0x00200000,0,3,tdvdnavi.ax,1.00.0000.0071
    ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7600.16490
    Video Renderer,0x00800001,1,0,quartz.dll,6.06.7600.16490
    MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7600.16724
    Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.7600.16385
    Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7600.16490
    Video Renderer,0x00400000,1,0,quartz.dll,6.06.7600.16490
    TOSHIBA Progress Monitor,0x00200000,1,1,TProgMon.ax,1.00.0001.0209
    TOSHIBA WAV Converter,0x00200000,0,0,TWavConv.ax,1.00.0000.0315
    File Writer,0x00200000,1,0,WLXVAFilt.dll,14.00.8081.0709
    VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7600.16385
    TOSHIBA DVD VR Navigator,0x00200000,0,3,tvrnavi.ax,1.00.0000.0001
    WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7600.16385
    VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7600.16385
    File writer,0x00200000,1,0,qcap.dll,6.06.7600.16385
    iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7600.16385
    iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7600.16385
    PGTimeStamp,0x00200000,1,1,PGTimeFilter.dll,1.01.0001.0007
    TOSHIBA Audio Front Switcher,0x00200000,1,2,TosAudioFrontSwitcher.ax,
    DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7600.16385
    Overlay Mixer2,0x00200000,1,1,qdvd.dll,6.06.7600.16385
    AVI Draw,0x00600064,9,1,quartz.dll,6.06.7600.16490
    RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,
    Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7600.16385
    WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7600.16385
    MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7600.16724
    DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7600.16385
    TOSHIBA DualMono,0x00200000,1,1,TosDualMono.ax,2.00.0001.0000
    SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7600.16385
    Null Renderer,0x00200000,1,0,qedit.dll,6.06.7600.16385
    MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7600.16385
    Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7600.16385
    StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.7600.16724
    Smart Tee,0x00200000,1,2,qcap.dll,6.06.7600.16385
    Overlay Mixer,0x00200000,0,0,qdvd.dll,6.06.7600.16385
    AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7600.16490
    AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7600.16490
    Wave Parser,0x00400000,1,1,quartz.dll,6.06.7600.16490
    MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7600.16490
    Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7600.16490
    File stream renderer,0x00400000,1,1,quartz.dll,6.06.7600.16490
    TOSHIBA Audio Decoder DVD,0x00200000,1,1,TosAudDecL.ax,2.00.0001.0007
    Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7140.0000
    StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7600.16724
    AVI Mux,0x00200000,1,0,qcap.dll,6.06.7600.16385
    Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7600.16490
    File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7600.16490
    File Source (URL),0x00400000,0,1,quartz.dll,6.06.7600.16490
    Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7600.16385
    Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7600.16385
    BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7600.16385
    MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7600.16490

    WDM Streaming Tee/Splitter Devices:
    Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7600.16385

    Video Compressors:
    WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7600.16385
    WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7600.16385
    MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7600.16385
    DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7600.16385
    MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7600.16490
    Cinepak Codec by Radius,0x00200000,1,1,qcap.dll,6.06.7600.16385
    Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7600.16385
    Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7600.16385
    Microsoft RLE,0x00200000,1,1,qcap.dll,6.06.7600.16385
    Microsoft Video 1,0x00200000,1,1,qcap.dll,6.06.7600.16385
    VP60® Simple Profile ,0x00200000,1,1,qcap.dll,6.06.7600.16385
    VP61® Advanced Profile,0x00200000,1,1,qcap.dll,6.06.7600.16385

    Audio Compressors:
    WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7600.16385
    WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7600.16385
    IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7600.16490
    PCM,0x00200000,1,1,quartz.dll,6.06.7600.16490
    Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7600.16490
    GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7600.16490
    Messenger Audio Codec,0x00200000,1,1,quartz.dll,6.06.7600.16490
    CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7600.16490
    CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7600.16490
    MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7600.16490

    Audio Capture Sources:
    Microphone (Realtek High Defini,0x00200000,0,0,qcap.dll,6.06.7600.16385

    PBDA CP Filters:
    PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7600.16724
    PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7600.16724
    PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7600.16724

    Midi Renderers:
    Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7600.16490
    Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7600.16490

    WDM Streaming Capture Devices:
    Realtek HD Audio Mic input,0x00200000,1,1,ksproxy.ax,6.01.7600.16385
    Realtek HD Audio Stereo input,0x00200000,1,1,ksproxy.ax,6.01.7600.16385
    USB 2.0 Camera,0x00200000,1,1,ksproxy.ax,6.01.7600.16385

    WDM Streaming Rendering Devices:
    Realtek HD Audio output,0x00200000,1,1,ksproxy.ax,6.01.7600.16385
    Realtek HDA SPDIF Out,0x00200000,1,1,ksproxy.ax,6.01.7600.16385

    BDA Network Providers:
    Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7600.16385
    Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7600.16385
    Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7600.16385
    Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7600.16385
    Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7600.16648

    Video Capture Sources:
    USB 2.0 Camera,0x00200000,1,1,ksproxy.ax,6.01.7600.16385

    Multi-Instance Capable VBI Codecs:
    VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7600.16385

    BDA Transport Information Renderers:
    BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7600.16385
    MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7600.16385

    BDA CP/CA Filters:
    Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7600.16724
    Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7600.16724
    PTFilter,0x00200000,0,0,EncDec.dll,6.06.7600.16724
    XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7600.16724

    WDM Streaming Communication Transforms:
    Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7600.16385

    Audio Renderers:
    Speakers (Realtek High Definiti,0x00200000,1,0,quartz.dll,6.06.7600.16490
    Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7600.16490
    Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7600.16490
    DirectSound: Realtek Digital Output (Realtek High Definition Audio),0x00200000,1,0,quartz.dll,6.06.7600.16490
    DirectSound: Speakers (Realtek High Definition Audio),0x00200000,1,0,quartz.dll,6.06.7600.16490
    Realtek Digital Output (Realtek,0x00200000,1,0,quartz.dll,6.06.7600.16490

    EVR Power Information
    Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)
    Quality Flags: 2576
    Enabled:
    Force throttling
    Allow half deinterlace
    Allow scaling
    Decode Power Usage: 100
    Balanced Flags: 1424
    Enabled:
    Force throttling
    Allow batching
    Force half deinterlace
    Force scaling
    Decode Power Usage: 50
    PowerFlags: 1424
    Enabled:
    Force throttling
    Allow batching
    Force half deinterlace
    Force scaling
    Decode Power Usage: 0
  • Options
    Kelly3221Kelly3221 Posts: 905 New Member
    edited July 2011
    *****7 wrote:
    Does she have the disc version or download version and why doesn't she have an account?

    Disc version, & she doesn't have internet connection at her house.
  • Options
    Kelly3221Kelly3221 Posts: 905 New Member
    edited July 2011
    Help anyone?
  • Options
    Writin_RegWritin_Reg Posts: 28,907 Member
    edited July 2011
    Well since her pc is apparently at your house seeing you posted her dxdiag, then perhaps you need to allow her to hook her pc to the net and register because the fixes for the launcher is found in Origin and you need an account and registered game so you can install origin on her pc and it can update her launcher. She will need the pamplets that came with her game to register the games first, and then Origin will haver her register them again through it. After the games are regiistered they need to be updated, and then origin will update again.

    But there would not be much else she can do otherwise seeing she does not have the internet at her house. A digital version of the game will not help. Also another problem on that pc is the graphic chipset, that does not really work well with the sims 3. it only has 64 mb of dedicated ram and just the base game wants 128. It really should have a real video card and not a chipset with at least 512 mb of dedicated ram. But of course the video card is something to worry about after you get in the game. It also might help to run a disk cleaner in the DVD rom as well, it won't help if it is dirty.

    "Games Are Not The Place To Tell Stories, Games Are Meant To Let People Tell Their Own Stories"...Will Wright.

    In dreams - I LIVE!
    In REALITY, I simply exist.....

  • Options
    Kelly3221Kelly3221 Posts: 905 New Member
    edited July 2011
    Writin_Reg wrote:
    Well since her pc is apparently at your house seeing you posted her dxdiag, then perhaps you need to allow her to hook her pc to the net and register because the fixes for the launcher is found in Origin and you need an account and registered game so you can install origin on her pc and it can update her launcher. She will need the pamplets that came with her game to register the games first, and then Origin will haver her register them again through it. After the games are regiistered they need to be updated, and then origin will update again.

    But there would not be much else she can do otherwise seeing she does not have the internet at her house. A digital version of the game will not help. Also another problem on that pc is the graphic chipset, that does not really work well with the sims 3. it only has 64 mb of dedicated ram and just the base game wants 128. It really should have a real video card and not a chipset with at least 512 mb of dedicated ram. But of course the video card is something to worry about after you get in the game. It also might help to run a disk cleaner in the DVD rom as well, it won't help if it is dirty.

    Thank you! :)
    I'll tell her what you suggested and we'll try to figure something out.
Sign In or Register to comment.
Return to top