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Cannot Install Lucky Palms

So, I purchased Lucky Palms, but it isn't downloading into my account.
At first, it said that I didn't own the object (I totally do). After trying again, it put me through a loop of logging into my account via the sims launcher.

I have already tried putting in my correct account info, and also cleared my internet cache (On internet explorer, since that was the old method). I'm not sure why I cannot download this item.

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