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Anyone having issues with connecting to the gallery

SamadamsPlayerSamadamsPlayer Posts: 601 Member
Tried repairing my game resetting the folder signing out back in my internet connection is fine so nothing on my end
Is anyone else having this issue ?

Thank and happy simming
Post edited by SamadamsPlayer on

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    SweetieWright_84SweetieWright_84 Posts: 4,135 Member
    What exactly is it doing? Is it going offline after so long or just not connecting at all? If it's going offline after so long, I think that's what's supposed to happen. It seems like I remember a recent update that turns off the Gallery (so to speak) after some time to save on resources. If it's not that, I'm not sure how to help.
    Gallery ID: SweetieWright_84--Save File Thread--Youtube Channel
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    SamadamsPlayerSamadamsPlayer Posts: 601 Member
    What exactly is it doing? Is it going offline after so long or just not connecting at all? If it's going offline after so long, I think that's what's supposed to happen. It seems like I remember a recent update that turns off the Gallery (so to speak) after some time to save on resources. If it's not that, I'm not sure how to help.



    It’s not connecting at all keeps telling me it can’t connect
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    EA_CadeEA_Cade Posts: 7,559 EA Community Manager
    Heya @SamadamsPlayer

    We have a fairly detailed post on our sister site here on troubleshooting common Gallery issues. Have you tried them yet?
    Found a Bug? Let us know here. Having a technical issue with your game? Reach out to us here. 9alz5vu73pb0.png
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    SamadamsPlayerSamadamsPlayer Posts: 601 Member
    EA_Cade wrote: »
    Heya @SamadamsPlayer

    We have a fairly detailed post on our sister site here on troubleshooting common Gallery issues. Have you tried them yet?


    I have tried all of what was suggested I still can’t connect to the gallery
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    EA_CadeEA_Cade Posts: 7,559 EA Community Manager
    Heya,

    Sorry to hear that, I would recommend posting in the thread I linked to see if one of the Heroes or Champions on AHQ has seen your issue previously, or you can reach out to us on Twitter or Chat support here for additional steps.
    Found a Bug? Let us know here. Having a technical issue with your game? Reach out to us here. 9alz5vu73pb0.png
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    SamadamsPlayerSamadamsPlayer Posts: 601 Member
    edited December 2022
    EA_Cade wrote: »
    Heya,

    Sorry to hear that, I would recommend posting in the thread I linked to see if one of the Heroes or Champions on AHQ has seen your issue previously, or you can reach out to us on Twitter or Chat support here for additional steps.

    Thank you I have contacted EA Help on Twitter
    Tried to contact someone on Twitter I couldn’t respond when they wanted me to so they closed the conversation


    Post edited by SamadamsPlayer on
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