I'm having a heck of a time trying to play this game!
Have you found a solution yet? EA Help is not very helpful. I have called, emailed, and posted on the site and i keep getting the same things "its an on going issue that we are aware of, there is no solution yet"
I get into my game and three second later it freezes and then crashes ... This is getting frustrating.
The soundtrack is in the Up All Night bonus content. I have the same Digital Deluxe Upgrade Edition. I was scared that I had lost that also but I googled it and the soundtrack is included. It's just not specifically listed. You can breathe easier now.
But how do you access the soundtrack? In Origin you could find it under Program Files (x86)\Origin Games\The Sims 4\Soundtrack.
According to EA : "Beginning June 13, 2022, game extras for EA titles will be unavailable through Origin and the EA app."
The soundtrack is in the Up All Night bonus content. I have the same Digital Deluxe Upgrade Edition. I was scared that I had lost that also but I googled it and the soundtrack is included. It's just not specifically listed. You can breathe easier now.
But how do you access the soundtrack? In Origin you could find it under Program Files (x86)\Origin Games\The Sims 4\Soundtrack.
Heya,
Those were moved to Spotify last year. Here's a link to all of them.
Found a Bug? Let us know here. Having a technical issue with your game? Reach out to us here.
The soundtrack is in the Up All Night bonus content. I have the same Digital Deluxe Upgrade Edition. I was scared that I had lost that also but I googled it and the soundtrack is included. It's just not specifically listed. You can breathe easier now.
But how do you access the soundtrack? In Origin you could find it under Program Files (x86)\Origin Games\The Sims 4\Soundtrack.
According to EA : "Beginning June 13, 2022, game extras for EA titles will be unavailable through Origin and the EA app."
The soundtrack is in the Up All Night bonus content. I have the same Digital Deluxe Upgrade Edition. I was scared that I had lost that also but I googled it and the soundtrack is included. It's just not specifically listed. You can breathe easier now.
But how do you access the soundtrack? In Origin you could find it under Program Files (x86)\Origin Games\The Sims 4\Soundtrack.
According to EA : "Beginning June 13, 2022, game extras for EA titles will be unavailable through Origin and the EA app."
The soundtrack is in the Up All Night bonus content. I have the same Digital Deluxe Upgrade Edition. I was scared that I had lost that also but I googled it and the soundtrack is included. It's just not specifically listed. You can breathe easier now.
But how do you access the soundtrack? In Origin you could find it under Program Files (x86)\Origin Games\The Sims 4\Soundtrack.
According to EA : "Beginning June 13, 2022, game extras for EA titles will be unavailable through Origin and the EA app."
Does that mean we loose the dlc for the sims medieval? Is that why the EA app keeps uninstalling the sims medieval on my computer?
This only pertains to the digital extras (art books, soundtracks, etc.) you may have obtained, In game content is unaffected.
Please report your issue with Medieval on AHQ here.
I tried but I can't figure out why it won't submit. I posted in the compose field but it won't submit. Sorry I'm very tired and don't know what it wants me to do.
This is what happens: I open the EA app to play the sims4. The app uninstalls the sims medieval and gives an error when trying to play the sims 4.
What happens is, I open the EA app and try to play the sims 4. Sims medieval is uninstalled and I can't play the sims 4 with it saying something like try again later. Try many time and error repeats - then I reboot computer - open EA app - Sims medieval is installed and the sims 4 works and can play the game.
I also looked for the sticky showing how to make a error report ID but I couldn't find it.
The soundtrack is in the Up All Night bonus content. I have the same Digital Deluxe Upgrade Edition. I was scared that I had lost that also but I googled it and the soundtrack is included. It's just not specifically listed. You can breathe easier now.
But how do you access the soundtrack? In Origin you could find it under Program Files (x86)\Origin Games\The Sims 4\Soundtrack.
According to EA : "Beginning June 13, 2022, game extras for EA titles will be unavailable through Origin and the EA app."
Does that mean we loose the dlc for the sims medieval? Is that why the EA app keeps uninstalling the sims medieval on my computer?
This only pertains to the digital extras (art books, soundtracks, etc.) you may have obtained, In game content is unaffected.
Please report your issue with Medieval on AHQ here.
I tried but I can't figure out why it won't submit. I posted in the compose field but it won't submit. Sorry I'm very tired and don't know what it wants me to do.
This is what happens: I open the EA app to play the sims4. The app uninstalls the sims medieval and gives an error when trying to play the sims 4.
What happens is, I open the EA app and try to play the sims 4. Sims medieval is uninstalled and I can't play the sims 4 with it saying something like try again later. Try many time and error repeats - then I reboot computer - open EA app - Sims medieval is installed and the sims 4 works and can play the game.
I also looked for the sticky showing how to make a error report ID but I couldn't find it.
Strange, can you run the report via the steps here and post the Report ID?
Found a Bug? Let us know here. Having a technical issue with your game? Reach out to us here.
The soundtrack is in the Up All Night bonus content. I have the same Digital Deluxe Upgrade Edition. I was scared that I had lost that also but I googled it and the soundtrack is included. It's just not specifically listed. You can breathe easier now.
But how do you access the soundtrack? In Origin you could find it under Program Files (x86)\Origin Games\The Sims 4\Soundtrack.
According to EA : "Beginning June 13, 2022, game extras for EA titles will be unavailable through Origin and the EA app."
Does that mean we loose the dlc for the sims medieval? Is that why the EA app keeps uninstalling the sims medieval on my computer?
This only pertains to the digital extras (art books, soundtracks, etc.) you may have obtained, In game content is unaffected.
Please report your issue with Medieval on AHQ here.
I tried but I can't figure out why it won't submit. I posted in the compose field but it won't submit. Sorry I'm very tired and don't know what it wants me to do.
This is what happens: I open the EA app to play the sims4. The app uninstalls the sims medieval and gives an error when trying to play the sims 4.
What happens is, I open the EA app and try to play the sims 4. Sims medieval is uninstalled and I can't play the sims 4 with it saying something like try again later. Try many time and error repeats - then I reboot computer - open EA app - Sims medieval is installed and the sims 4 works and can play the game.
I also looked for the sticky showing how to make a error report ID but I couldn't find it.
Strange, can you run the report via the steps here and post the Report ID?
The soundtrack is in the Up All Night bonus content. I have the same Digital Deluxe Upgrade Edition. I was scared that I had lost that also but I googled it and the soundtrack is included. It's just not specifically listed. You can breathe easier now.
But how do you access the soundtrack? In Origin you could find it under Program Files (x86)\Origin Games\The Sims 4\Soundtrack.
According to EA : "Beginning June 13, 2022, game extras for EA titles will be unavailable through Origin and the EA app."
Does that mean we loose the dlc for the sims medieval? Is that why the EA app keeps uninstalling the sims medieval on my computer?
This only pertains to the digital extras (art books, soundtracks, etc.) you may have obtained, In game content is unaffected.
Please report your issue with Medieval on AHQ here.
I tried but I can't figure out why it won't submit. I posted in the compose field but it won't submit. Sorry I'm very tired and don't know what it wants me to do.
This is what happens: I open the EA app to play the sims4. The app uninstalls the sims medieval and gives an error when trying to play the sims 4.
What happens is, I open the EA app and try to play the sims 4. Sims medieval is uninstalled and I can't play the sims 4 with it saying something like try again later. Try many time and error repeats - then I reboot computer - open EA app - Sims medieval is installed and the sims 4 works and can play the game.
I also looked for the sticky showing how to make a error report ID but I couldn't find it.
Strange, can you run the report via the steps here and post the Report ID?
Okay here it is.
ef1e7fea-469c-429f-b49c-74c3d40da354
Thanks. Is this a disc version of Medieval or a digital version?
Found a Bug? Let us know here. Having a technical issue with your game? Reach out to us here.
The soundtrack is in the Up All Night bonus content. I have the same Digital Deluxe Upgrade Edition. I was scared that I had lost that also but I googled it and the soundtrack is included. It's just not specifically listed. You can breathe easier now.
But how do you access the soundtrack? In Origin you could find it under Program Files (x86)\Origin Games\The Sims 4\Soundtrack.
According to EA : "Beginning June 13, 2022, game extras for EA titles will be unavailable through Origin and the EA app."
Does that mean we loose the dlc for the sims medieval? Is that why the EA app keeps uninstalling the sims medieval on my computer?
This only pertains to the digital extras (art books, soundtracks, etc.) you may have obtained, In game content is unaffected.
Please report your issue with Medieval on AHQ here.
I tried but I can't figure out why it won't submit. I posted in the compose field but it won't submit. Sorry I'm very tired and don't know what it wants me to do.
This is what happens: I open the EA app to play the sims4. The app uninstalls the sims medieval and gives an error when trying to play the sims 4.
What happens is, I open the EA app and try to play the sims 4. Sims medieval is uninstalled and I can't play the sims 4 with it saying something like try again later. Try many time and error repeats - then I reboot computer - open EA app - Sims medieval is installed and the sims 4 works and can play the game.
I also looked for the sticky showing how to make a error report ID but I couldn't find it.
Strange, can you run the report via the steps here and post the Report ID?
Okay here it is.
ef1e7fea-469c-429f-b49c-74c3d40da354
Thanks. Is this a disc version of Medieval or a digital version?
It's digital with the pirates dlc. Sorry it took so long to get back, I was busy with the plumber getting a broken pipe fixed.
Something very strange is going on. Monday TS4 launched fine offline/unplugged. Wednesday, I got the message 'you have been offline too long' when I attempted to launch the game. There was a second message to the effect that 'we can't verify who you are.' and to go online and verify my identity. Did so, closed out, unplugged, and game launched. Thursday got the message to play something that doesn't require an internet connection. Rather uncaring and an admission that, despite the various promises (and 23 years of Sims practice) that offline play is still possible, the game is now online only.
Tonight, with internet connection plugged in (have online research to do), the app woke up before had done anything, and again said to verify that I am me. What? Checked and all looks fine. Just for chuckles, found the go offline button, tried it, and got Thursday's message. This says that somewhere between Monday and Thursday something was done to terminate offline TS4 play. Will be kind and simply say that am highly displeased with the current state of affairs.
I just tried playing offline and was able to do so with no problem.
Loaded the game, clicked on the Gallery just to be sure I was offline, and it prompted me to go online if I wanted to connect to the Gallery.
ETA: My internet is always on. Wirelessly.
I get this message after I log online, then go offline to launch Sims 4.
I must always be online, repair the app and launch online the first time each day. Unless I keep my computer on. If I put it to sleep or restart etc I must go back online and repair.
My computer is never on unless am actually using it for something. Internet the same, in this case via whether the cable is plugged in or not. The first from ever since had a computer to save money, the second for protection, another early practice.
From Monday back, your lower shot would be up for only a minute or so then the game would grudgingly start. From Wednesday onwards, that shot would stay there until I shut the whole thing down and did something else. I've other things to do than wait for a game/app that doesn't work.
If I click on the app icon itself all I get is the initial ad page, nothing relating to repairing or verifying or whatever.
This evening instead of being able to play, I had to uninstall and reinstall the EA App. It wouldn’t work, repair didn’t work either. Three hours play spent sorting the app out.
Then I had to update 🙄🤦🏼♂️. I was able to look at the gallery and get the houses for next play.
On the main menu when I launch the Sims it shows what I own. When trying to load a game, it says restart required and shows I have none of the packs. All the icons show underneath. I don’t understand what is happening.
Why is the app so buggy? 😭🤷🏼♂️ Maybe I need to keep repairing and uninstall and reinstall every play? 🤷🏼♂️
Today the app started when the computer did and showed the email & password screen. Evidently it is app generated, not something one can access. Entered the information, the app itself started - going to the advertisements screen (home page?). Tried the offline option in the upper left corner and got the same old nonsense about can't connect to the servers, play something not requiring an internet connection. It is increasingly apparent that either EA is telling us unnice stories or the app is so severely broken as to be worse than useless. Something happened on either 11 or 12 April to make TS4 an online only game. Problem is, there are plenty of posts in this thread and elsewhere showing it doesn't run properly online, either.
Have been discussing my woes with some of the IT guys at work (one being an avid gamer knowledgeable on EA) hoping they might know something that would work, and the consensus is the issue is broken software.
Time to 'fess up', pull the app, restore Origin, and let the players return to their game in peace.
I just tried playing offline and was able to do so with no problem.
Loaded the game, clicked on the Gallery just to be sure I was offline, and it prompted me to go online if I wanted to connect to the Gallery.
ETA: My internet is always on. Wirelessly.
I got that verification thing yesterday too, but other than that , after these messages I still can launch my game as offline.
However after some time of playing, App closes itself and the game , saying I need to restart the App. This does not happen if I go online game still on, like visiting the gallery. Then it stays open and I can still play unpatched game.
All worked too well before, I see.
My love, my love, my fearless love, I will not say goodbye..
Sea may rise, sky may fall, My love will never die..
My heart, my heart, My drowning heart, Oh all the tears I've cried
Oh I may weep forevermore, My love will never die..
Always clean out the cache & local thumbnails in the Sims 4 Documents & EA App cache before downloading any updates, patches & games.
Do you mean the EA App has a separate cache that has to be cleaned out?
You shouldn’t have to do this constantly though. I spend more time trying to get the game to launch than playing the game! It’s a very chaotic system! 🤦🏼♂️
As an experiment, with PC still plugged into the internet from last night's zoom meeting, tried to play offline, the app having again started when computer did. Got the same old can't connect to the servers try something else message and the game again refused to launch. As usual. Am coming to the conclusion that those of you who say they can play offline either know gaming and computer sorcery denied to us lowly mere mortals or have received special dispensation from EA. Or both. Machine gets a regular restart as it is shut down after use.
Last time the game ran was 10 April. Something changed, deliberately or otherwise, on either the 11th or 12th.
Reading all this is very disconcerting. I haven't played since the end of March as I'm on holiday.
I could play offline, but only after a computer restart as my games suddenly stopped showing up, but had no crashes or other disturbing messages.
Just hope by the time I get back any updates haven't messed it up ! Something not to look forward to 🙄
Got the same old can't connect to the servers try something else message and the game again refused to launch.
Stupid question maybe, but do you try to launch it from desktop icon or from EaApp when it's set to offline?
Reason I ask is that I had my desktop icon suddenly not working anymore at some point (almost like it had changed install directory, but it had not,at the time at least, it just stopped working, simply) , I had to make new icon for it.
Long shot, but asking anyway.
My love, my love, my fearless love, I will not say goodbye..
Sea may rise, sky may fall, My love will never die..
My heart, my heart, My drowning heart, Oh all the tears I've cried
Oh I may weep forevermore, My love will never die..
Comments
Have you found a solution yet? EA Help is not very helpful. I have called, emailed, and posted on the site and i keep getting the same things "its an on going issue that we are aware of, there is no solution yet"
I get into my game and three second later it freezes and then crashes ... This is getting frustrating.
According to EA :
"Beginning June 13, 2022, game extras for EA titles will be unavailable through Origin and the EA app."
But The Sims 4 is missing from the lists
https://www.ea.com/games/ea-downloadable-extras
https://www.ea.com/ea-pc-game-extras-change
Heya,
Those were moved to Spotify last year. Here's a link to all of them.
Thanks!
Does that mean we loose the dlc for the sims medieval? Is that why the EA app keeps uninstalling the sims medieval on my computer?
This only pertains to the digital extras (art books, soundtracks, etc.) you may have obtained, In game content is unaffected.
Please report your issue with Medieval on AHQ here.
I tried but I can't figure out why it won't submit. I posted in the compose field but it won't submit. Sorry I'm very tired and don't know what it wants me to do.
This is what happens: I open the EA app to play the sims4. The app uninstalls the sims medieval and gives an error when trying to play the sims 4.
What happens is, I open the EA app and try to play the sims 4. Sims medieval is uninstalled and I can't play the sims 4 with it saying something like try again later. Try many time and error repeats - then I reboot computer - open EA app - Sims medieval is installed and the sims 4 works and can play the game.
I also looked for the sticky showing how to make a error report ID but I couldn't find it.
Strange, can you run the report via the steps here and post the Report ID?
Okay here it is.
ef1e7fea-469c-429f-b49c-74c3d40da354
Thanks. Is this a disc version of Medieval or a digital version?
It's digital with the pirates dlc. Sorry it took so long to get back, I was busy with the plumber getting a broken pipe fixed.
Tonight, with internet connection plugged in (have online research to do), the app woke up before had done anything, and again said to verify that I am me. What? Checked and all looks fine. Just for chuckles, found the go offline button, tried it, and got Thursday's message. This says that somewhere between Monday and Thursday something was done to terminate offline TS4 play. Will be kind and simply say that am highly displeased with the current state of affairs.
Loaded the game, clicked on the Gallery just to be sure I was offline, and it prompted me to go online if I wanted to connect to the Gallery.
ETA: My internet is always on. Wirelessly.
I get this message after I log online, then go offline to launch Sims 4.
I must always be online, repair the app and launch online the first time each day. Unless I keep my computer on. If I put it to sleep or restart etc I must go back online and repair.
From Monday back, your lower shot would be up for only a minute or so then the game would grudgingly start. From Wednesday onwards, that shot would stay there until I shut the whole thing down and did something else. I've other things to do than wait for a game/app that doesn't work.
If I click on the app icon itself all I get is the initial ad page, nothing relating to repairing or verifying or whatever.
Then I had to update 🙄🤦🏼♂️. I was able to look at the gallery and get the houses for next play.
On the main menu when I launch the Sims it shows what I own. When trying to load a game, it says restart required and shows I have none of the packs. All the icons show underneath. I don’t understand what is happening.
Why is the app so buggy? 😭🤷🏼♂️ Maybe I need to keep repairing and uninstall and reinstall every play? 🤷🏼♂️
edit; phew just another glitch
Have been discussing my woes with some of the IT guys at work (one being an avid gamer knowledgeable on EA) hoping they might know something that would work, and the consensus is the issue is broken software.
Time to 'fess up', pull the app, restore Origin, and let the players return to their game in peace.
I got that verification thing yesterday too, but other than that , after these messages I still can launch my game as offline.
However after some time of playing, App closes itself and the game , saying I need to restart the App. This does not happen if I go online game still on, like visiting the gallery. Then it stays open and I can still play unpatched game.
All worked too well before, I see.
Sea may rise, sky may fall, My love will never die..
My heart, my heart, My drowning heart, Oh all the tears I've cried
Oh I may weep forevermore, My love will never die..
Do you mean the EA App has a separate cache that has to be cleaned out?
You shouldn’t have to do this constantly though. I spend more time trying to get the game to launch than playing the game! It’s a very chaotic system! 🤦🏼♂️
Last time the game ran was 10 April. Something changed, deliberately or otherwise, on either the 11th or 12th.
I could play offline, but only after a computer restart as my games suddenly stopped showing up, but had no crashes or other disturbing messages.
Just hope by the time I get back any updates haven't messed it up ! Something not to look forward to 🙄
Stupid question maybe, but do you try to launch it from desktop icon or from EaApp when it's set to offline?
Reason I ask is that I had my desktop icon suddenly not working anymore at some point (almost like it had changed install directory, but it had not,at the time at least, it just stopped working, simply) , I had to make new icon for it.
Long shot, but asking anyway.
Sea may rise, sky may fall, My love will never die..
My heart, my heart, My drowning heart, Oh all the tears I've cried
Oh I may weep forevermore, My love will never die..