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Could a computer smart person please help me
mcrudd
Posts: 11,696 Member
Hi there, first off very sorry, no idea where to post this as its not actually sim related although it is important so I can play sims 
I have a six year old laptop that started giving me blue screens and shutting down, sometimes within minutes of each other. So I saved all I could to an external hard drive and factory reset it. It worked great for a while and then it started doing it again. I basically gave up then and put it aside to take into Dell for a check up once I have enough money saved up. However I have a friend that knows a little more than me about computers, she had a look and said that my c drive is perfect so is my display driver. It seems the issue is my wifi router (I think that is what its called) I did not think something like wifi issues could give such a big amount of blue screens, but she proved it to me. She used one of her internet cables and connected to the internet via that and my laptop was fine, but as soon as she disconnected the cable and it went on to wifi then the blue screen and auto shutdown happened. I bought myself a cable now too, and is running it all the way from my modem (bought a 10 meter cable) and so far no blue screens, I still only have the factory reset laptop, have not added anything yet. Do you think it will be safe to load my sims back on and use the laptop or might I damage it for good and then I will have to replace it, which could take up to a year
I really miss my sims and interacting with you all, but I don't want to cause more damage by doing the wrong thing 
Any advice is greatly appreciated.
Blue screen pic below.
I have a six year old laptop that started giving me blue screens and shutting down, sometimes within minutes of each other. So I saved all I could to an external hard drive and factory reset it. It worked great for a while and then it started doing it again. I basically gave up then and put it aside to take into Dell for a check up once I have enough money saved up. However I have a friend that knows a little more than me about computers, she had a look and said that my c drive is perfect so is my display driver. It seems the issue is my wifi router (I think that is what its called) I did not think something like wifi issues could give such a big amount of blue screens, but she proved it to me. She used one of her internet cables and connected to the internet via that and my laptop was fine, but as soon as she disconnected the cable and it went on to wifi then the blue screen and auto shutdown happened. I bought myself a cable now too, and is running it all the way from my modem (bought a 10 meter cable) and so far no blue screens, I still only have the factory reset laptop, have not added anything yet. Do you think it will be safe to load my sims back on and use the laptop or might I damage it for good and then I will have to replace it, which could take up to a year
I really miss my sims and interacting with you all, but I don't want to cause more damage by doing the wrong thing Any advice is greatly appreciated.
Blue screen pic below.
Post edited by EA_Solaire on
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Comments
Hi there @mightysprite It gives a blue screen on wifi only. I took it to my friend's house and it worked with her ethernet cable but not her wifi, as soon as you disconnect the cable and it switches to wifi the blue screens start shortly after. It is so weird, I am on it now with the cable and no issues at all. Usually by now I would have had three or more shutdowns and blue screens.
@MrPlumbob that was the first thing my friend did, we updated all the drivers, the alienware has a neat little program called supportassist that does that for you. Thanks so much for your advice, do you think I could use my laptop with the cable or should I rather not use it until Dell can look at it.
I believed it to be a defective software driver too, but apparently you have them all updated! 🤔
In that case the error could be caused by another incompatible/ corrupt file -OR a faulty wireless chipset, therefore it might be wise to get your laptop diagnosed by a pro technician anyway.
It is safe to play your game on the laptop with the cable connected to the Ethernet controller (it’s a separate port and has nothing to do with the WiFi chip) until the WiFi is sorted, ( or until the device blows up - that was a joke) just continue to back-up externally - and keep saving for that brand new machine! 😇
Good luck with it and I hope you’ll be able to happily sim again soon! 👍🏼
The answer is right there in your screen info. Stop Code Critical Process Died is written at the bottom of your blue screen. If you research that it means Your C drive is corrupted with corrupted files. Try reinstalling Windows 10 or you have an incompatible program or driver installed. Best to reinstall Windows without keeping corrupted files.
@CAPTAIN_NXR7 Thanks so much for your advice, yes hubby and I spoke and I will use it with the cable until it dies a decent death one day, hopefully only in a year's time, we will however save up and take it to Dell for a TLC session, but it's a bit expensive, so will have to wait a wee while.
@SilentKitty thank you so much
@MrPlumbob Blue screen happens when there is no ethernet cable and it has to work through the wifi. When the ethernet cable is connected it runs smooth with no issues at all. Yeah me and hubby spoke and decided that instead of just having it gather dust until we can sent it in I will chance it and use it with the ethernet cable, but as soon as it pops up with blue screens of any sort then we will let it be until it can be serviced.
@Cinebar that is exactly what me and my son thought when we googled it and used that little code thingy to read up on the fault. But after several testing and with the help of my friend we saw that it was the wifi, its pretty weird. So what we did is call up the task manager to look at the processing happening. While the cable is connected the system processing runs fine a nice decent low percentage. As soon as you disconnect the cable and it switches to wifi then the system percentage runs in the high 90's so that it goes red and then just before it reaches 100 percent the blue screen pops up and it auto shutdown. We have no idea why it affects the system but it does, also if you try and connect to the internet via wifi then only certain websites work, some won't load at all, funnily enough the forums work, but for instance my gmail, or my local email here in New Zealand won't work. It completely puzzled us, but with the cable all is well, the taksmanager processing and accessing all websites.
Once again thanks all for your help. I am currently installing my sims and will chance it. But the first blue screen I get, I will let it go and wait patiently until I can take it in to be repaired
Great Stuff! 👍🏼
I repeat, great stuff! You got it double sorted! 👍🏼👍🏼 😅
Happy Simmin’!
Thanks so much