I *just* bought a $20 cash card from my gamestop down the road, the scratch off stuff was still in contact... I keep getting invalid code, is there a reason for this? Tried EA chat but he said "Let me escelate this issue to our expert team, they will contact you VIA email in 2-3 days" :evil: I wanted to buy stuff today! Not in 2-3 days. Is there something I am missing with this, some special trick I have to do?
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Well we will see.
http://forum.ea.com/eaforum/posts/list/15/8958083.page
However, he also said that EA *cannot* provide any compensation of any form for these cards. WHAT? Basically, if a card code is invalid, EA will not refund us in any way. I told him I was going to call EA (I was very polite - I know he is just some guy doing his job) and he told me again that they were working on the issue. And again that they would not refund. I don't need a refund - I would just like the Simpoints. That doesn't cost them anything.
I am very upset - I understand technical issue come up, but to say they won't provide any form of compensation for the cards if they never work is ridiculous. This is the last time I get a cash card.
https://help.ea.com/article/why-am-i-having-a-problem-redeeming-my-retail-card
So I guess for now we just keep checking this page. Good luck to everyone - I hope this gets fixed soon!
Thank you kathwynn and efcronin for the links
I pm'd the Origin support person in this thread also with the info asked for
http://forum.ea.com/eaforum/posts/list/15/8958083.page#24928407
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I bought a card almost 4 days ago my self. And have gotten what i quickly thinking is a run around. Yes we are working on this issue.. Really!? Seriously!?
Seeing as that are people that have been waiting for a week now. I have a hard time believing that anything is really being done.
And Yes I am mad. Telling me that 'oh so sorry no refunds' or any 'we are not going to do right by any customer', is just rubbing people the wrong way.
It will be along time before I buy another card at this point. Nothing personal Ea, but You are going to have to go a long way to assure us customers that this is not going to happen again.
Update: Walmart allowed me to exchange the EA cashcard I previously bought for another one and I'm still having the same issue. So, obviously there is an issue with the website and not the actual cashcards.
I really cannot buy another EA Cash Card - unless they either get these cards working the next few days OR they allow us to contact them with our codes and they credit our EA accounts, or allow us to have the value in Simpoints. I got the card to gift people and it really stinks I cannot use what I paid for. I'm just worried because I could see them just ignoring the issue completely because in reality, what recourse do we have?
I did see a poor guy post on another EA game site that he bought 14 cards. 14!! And not one of them worked. That is crazy insane.
I am going to warn everyone on my friends list not to buy EA cash cards right now. I hope you all do the same. I hate to think of anyone else spending their hard-earned money on these cards. Esp, if EA will not honor them and give us refunds or recompense us in some manner.
Yah I dont like this bug. It makes me very angry that not only can I not cash in my card but they dont have anything on the card entry page to tell you its not working. I had searched the forums didnt find an answer so I waited 30 mins to chat with someone just to be told its not working. Last week I couldnt sign into my account and now this. I am very disappointed. I have been playing these games since the company was maxis and the best game was sim life. Ive had almost every sim title but in recent years ive noticed a down grade of custmore service and the stablity of their products. I dont even have all the packs for sims 3 because of this disappointment. I hope your listening EA! Dont become the next blizzard, losing 30% of your customers in a year
:thumbup:
I wanted to get some things this weekend during the sale, though. Gifts for others and the like. Of course, some of the Sim items I was looking at are no longer on sale (ex. The Cow Plant) They were having a B1G1 on the Origin site for Sims 3 games as well. I am sure there are plenty of people out there that would have liked to have taken advantage of that sale as well.
Now I just want the value of the card I bought in Simpoints. It is going on day 5 for me.
I also had the worst experience with Live Chat today. When I told the gentleman my issue, he immediately responded with "Sorry to hear you are having trouble with your Gleaming Points. This is a known issue and we will work hard to restore your Gleaming Points" Or something like that. I told him I had *no* idea what Gleaming Points were and repeated my issue. He then told me that he represented EA and sadly, the Playstation Network was being worked on (PSN or something like that). I responded back that I wasn't calling about PSN and that I do not even own a PS. And I repeated my issue once again (telling him no EA Cash Card validation allowed on either Sims 3 site or on the EA validation page). After that he simply said. "We're working on it." Then I got an email that the case was closed. *sigh*
Do these reps really even read what we type in? I know they are just doing their jobs, but honestly when I Live Chatted this weekend, I would have rather they told me no one would be working on it until Monday rather than tell me to keep trying every few hours.
This is real money we paid out. Please do the right thing Ea and honor these cards. If they aren't fixed in the next day or so, I think we should be allowed to call in and at least get Simpoints if they don't want to refund our money. These aren't points we've earned in some FB game that we can exchange for in-game items. This is a physical representation of $20 per card that we, as paying customers, bought with our hard-earned money.
No disrespect meant for any EA Guru or anything. Just wanted you to know how this effects your customers.