Hello , Welcome to the forums!
I read that you are having game issues loading the game.
If you have cc/mods in your game, move your mods folder to the desktop. Then start the game and see if the issues are still there.
If the issues still remain, repairing the game may help. To do that, go to games library in Origin, right click on the sims 4 picture and click repair
If you still have issues, it would be best to post your dxdiag information on this link thread post and explain about your issues.
To gather a DXDIAG on your computer, do this :
Press and hold the Windows key and the letter R on your keyboard
You will see a Run box in the lower-left corner of your screen
Type dxdiag in the text field
Click the Save All Information button, found on the bottom of the DXDIAG report
Then copy and paste the information from where you saved it, to pastebin https://pastebin.com
and post the link to the file into the forums thread.
You will need to break up the pastebin link of your dxdiag info though when you post it on the forums thread by putting h.t.t.p. instead of http, because you are unable to post links because you are a new member.