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Households won't load :( (SOLVED)

Comments

  • s_spyross_spyros Posts: 8 New Member
    @rosemow h.t.t.p://pastebin.com/pnG58V27
  • rosemowrosemow Posts: 163,594 Member
    s_spyros wrote: »

    The DXDiag information doesn’t list the computer processor information so I am not sure the strength of it.
    Try going to the HP site, search for your computer model. and update your drivers.

    Turn on laptop mode on your computer. Play in windowed mode and see if that helps.
    Lower your graphics settings and see if that helps the issues.
  • s_spyross_spyros Posts: 8 New Member
    @rosemow I lowered the graphics and turn on the laptop mode and the problem still happens. I change the game from fullscreen to windowed mode and the same problem... I cannot understand what happens... I have installed last year in another laptop and everything is okay and in this laptop i cannot play the game... :( Maybe there is any problem with mods? Or there is any problem with last update?
  • rosemowrosemow Posts: 163,594 Member
    s_spyros wrote: »
    @rosemow I lowered the graphics and turn on the laptop mode and the problem still happens. I change the game from fullscreen to windowed mode and the same problem... I cannot understand what happens... I have installed last year in another laptop and everything is okay and in this laptop i cannot play the game... :( Maybe there is any problem with mods? Or there is any problem with last update?

    Hello
    I am going to ask @phoebebebe13 about your computer and have a look at your DXDiag info.

    You may have a weaker processor than is required. You also have an integrated processor video card. It is using the same computer ram along with the game , origin, windows and other programs that you have on your computer. These things may be causing the issues.
    Each patch and pack adds extra pressure on the computer to run the game.
    I am so sorry :(

    If you have another computer it would be best to play on that if it is has higher computer specifications.

    If you decide to purchase a new computer now or into the future and would like help and advice in getting a computer that can handle the game and packs, it would be good to post on a thread in the Sims 4 Tech section and simmers will assist you
    http://forums.thesims.com/en_US/categories/the-sims-4-technical-discussions
  • s_spyross_spyros Posts: 8 New Member
    @rosemow Thank you so much for your help... I will buy a pc in the future with higher computer specifications. I hope then i don't have any problem.
  • rosemowrosemow Posts: 163,594 Member
    s_spyros wrote: »
    @rosemow Thank you so much for your help... I will buy a pc in the future with higher computer specifications. I hope then i don't have any problem.

    You’re welcome :)
  • MiyreaZEDMiyreaZED Posts: 9 New Member
    I am having the same problem and have read through this forum and nothing has worked. 2 days ago the game worked just fine, I use many mods and cc but I was getting some warning error messages but didn't think much of it because the game worked fine the whole day even with restarting the game after dinner :tongue: but this is day 2 of this issue and really just wanna play. I have taken out my saves, mods, and tray folders and restarted the game completely and then replaced the folders and it still doesn't load the households and I am very frustrated now. Here are my dxdiag logs plz help!

    ------------------
    System Information
    ------------------
    Time of this report: 4/20/2018, 08:27:44
    Machine name: MIY_LAPTOP
    Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr_escrow.180330-1600)
    Language: English (Regional Setting: English)
    System Manufacturer: Hewlett-Packard
    System Model: HP EliteBook 8440p
    BIOS: Default System BIOS
    Processor: Intel(R) Core(TM) i5 CPU M 540 @ 2.53GHz (4 CPUs), ~2.5GHz
    Memory: 4096MB RAM
    Available OS Memory: 3888MB RAM
    Page File: 8375MB used, 1372MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 11
    DX Setup Parameters: Not found
    User DPI Setting: Using System DPI
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    DxDiag Version: 6.01.7601.17514 32bit Unicode

    ------------
    DxDiag Notes
    ------------
    Display Tab 1: No problems found.
    Sound Tab 1: No problems found.
    Sound Tab 2: No problems found.
    Input Tab: No problems found.

    --------------------
    DirectX Debug Levels
    --------------------
    Direct3D: 0/4 (retail)
    DirectDraw: 0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay: 0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow: 0/6 (retail)

    ---------------
    Display Devices
    ---------------
    Card name: Intel(R) HD Graphics
    Manufacturer: Intel Corporation
    Chip type: Intel(R) HD Graphics (Core i5)
    DAC type: Internal
    Device Key: Enum\PCI\VEN_8086&DEV_0046&SUBSYS_172A103C&REV_02
    Display Memory: 1696 MB
    Dedicated Memory: 64 MB
    Shared Memory: 1632 MB
    Current Mode: 1366 x 768 (32 bit) (60Hz)
    Monitor Name: Generic PnP Monitor
    Monitor Model: unknown
    Monitor Id: CMO1463
    Native Mode: 1366 x 768(p) (60.031Hz)
    Output Type: Internal
    Driver Name: igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32
    Driver File Version: 8.15.0010.2622 (English)
    Driver Version: 8.15.10.2622
    DDI Version: 10
    Driver Model: WDDM 1.1
    Driver Attributes: Final Retail
    Driver Date/Size: 1/10/2012 22:28:32, 8313856 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp:
    Device Identifier: {D7B78E66-4306-11CF-B279-2037A2C2C535}
    Vendor ID: 0x8086
    Device ID: 0x0046
    SubSys ID: 0x172A103C
    Revision ID: 0x0002
    Driver Strong Name: oem10.inf:IntelGfx.NTamd64.6.0:iILKM0:8.15.10.2622:pci\ven_8086&dev_0046
    Rank Of Driver: 00E62001
    Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_B ModeWMV9_C ModeVC1_B ModeVC1_C
    Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    D3D9 Overlay: Supported
    DXVA-HD: Supported
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled
  • MiyreaZEDMiyreaZED Posts: 9 New Member
    -------------
    Sound Devices
    -------------
    Description: Speakers / HP (IDT High Definition Audio CODEC)
    Default Sound Playback: Yes
    Default Voice Playback: Yes
    Hardware ID: HDAUDIO\FUNC_01&VEN_111D&DEV_7603&SUBSYS_103C172A&REV_1002
    Manufacturer ID: 1
    Product ID: 100
    Type: WDM
    Driver Name: stwrt64.sys
    Driver Version: 6.10.6257.0000 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: Yes
    Date and Size: 11/18/2009 04:19:46, 503296 bytes
    Other Files:
    Driver Provider: IDT
    HW Accel Level: Basic
    Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    Description: CABLE Input (VB-Audio Virtual Cable)
    Default Sound Playback: No
    Default Voice Playback: No
    Hardware ID: VBAudioVACWDM
    Manufacturer ID: 1
    Product ID: 100
    Type: WDM
    Driver Name: vbaudio_cable64_win7.sys
    Driver Version: 6.01.7600.16385 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: n/a
    Date and Size: 11/30/2016 22:52:29, 41192 bytes
    Other Files:
    Driver Provider: VB-Audio Software
    HW Accel Level: Basic
    Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    ---------------------
    Sound Capture Devices
    ---------------------
    Description: Integrated Microphone Array (IDT High Definition Audio CODEC)
    Default Sound Capture: Yes
    Default Voice Capture: Yes
    Driver Name: stwrt64.sys
    Driver Version: 6.10.6257.0000 (English)
    Driver Attributes: Final Retail
    Date and Size: 11/18/2009 04:19:46, 503296 bytes
    Cap Flags: 0x1
    Format Flags: 0xFFFFF

    Description: CABLE Output (VB-Audio Virtual Cable)
    Default Sound Capture: No
    Default Voice Capture: No
    Driver Name: vbaudio_cable64_win7.sys
    Driver Version: 6.01.7600.16385 (English)
    Driver Attributes: Final Retail
    Date and Size: 11/30/2016 22:52:29, 41192 bytes
    Cap Flags: 0x1
    Format Flags: 0xFFFFF

    -------------------
    DirectInput Devices
    -------------------
    Device Name: Mouse
    Attached: 1
    Controller ID: n/a
    Vendor/Product ID: n/a
    FF Driver: n/a

    Device Name: Keyboard
    Attached: 1
    Controller ID: n/a
    Vendor/Product ID: n/a
    FF Driver: n/a

    Device Name: USB Receiver
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x046D, 0xC534
    FF Driver: n/a

    Device Name: USB Receiver
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x046D, 0xC534
    FF Driver: n/a

    Device Name: USB Receiver
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x046D, 0xC534
    FF Driver: n/a

    Device Name: USB Receiver
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x046D, 0xC534
    FF Driver: n/a

    Poll w/ Interrupt: No

    -----------
    USB Devices
    -----------
    + USB Root Hub
    | Vendor/Product ID: 0x8086, 0x3B3C
    | Matching Device ID: usb\root_hub20
    | Service: usbhub
    |
    +-+ Generic USB Hub
    | | Vendor/Product ID: 0x8087, 0x0020
    | | Location: Port_#0001.Hub_#0001
    | | Matching Device ID: usb\class_09
    | | Service: usbhub
  • MiyreaZEDMiyreaZED Posts: 9 New Member
    ----------------
    Gameport Devices
    ----------------

    ------------
    PS/2 Devices
    ------------
    + Standard PS/2 Keyboard
    | Matching Device ID: *pnp0303
    | Service: i8042prt
    |
    + HID Keyboard Device
    | Vendor/Product ID: 0x046D, 0xC534
    | Matching Device ID: hid_device_system_keyboard
    | Service: kbdhid
    |
    + Terminal Server Keyboard Driver
    | Matching Device ID: root\rdp_kbd
    | Upper Filters: kbdclass
    | Service: TermDD
    |
    + Synaptics PS/2 Port TouchPad
    | Matching Device ID: *syn0165
    | Upper Filters: SynTP
    | Service: i8042prt
    |
    + HID-compliant mouse
    | Vendor/Product ID: 0x046D, 0xC534
    | Matching Device ID: hid_device_system_mouse
    | Service: mouhid
    |
    + Terminal Server Mouse Driver
    | Matching Device ID: root\rdp_mou
    | Upper Filters: mouclass
    | Service: TermDD

    ------------------------
    Disk & DVD/CD-ROM Drives
    ------------------------
    Drive: C:
    Free Space: 22.0 GB
    Total Space: 228.4 GB
    File System: NTFS
    Model: PNY CS900 240GB SSD ATA Device

    Drive: D:
    Model: hp DVD-ROM TS-L333B ATA Device
    Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes

    --------------
    System Devices
    --------------
    Name: Intel(R) processor DRAM Controller - 0044
    Device ID: PCI\VEN_8086&DEV_0044&SUBSYS_172A103C&REV_02\3&21436425&0&00
    Driver: n/a

    Name: Reserved - 2D12
    Device ID: PCI\VEN_8086&DEV_2D12&SUBSYS_80868086&REV_02\3&4F11E61&0&12
    Driver: n/a

    Name: Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 2 - 3B44
    Device ID: PCI\VEN_8086&DEV_3B44&SUBSYS_172A103C&REV_05\3&21436425&0&E1
    Driver: n/a

    Name: Base System Device
    Device ID: PCI\VEN_1180&DEV_0843&SUBSYS_172A103C&REV_14\4&CB6EA2&0&32F0
    Driver: n/a

    Name: QPI Physical 0 - 2D11
    Device ID: PCI\VEN_8086&DEV_2D11&SUBSYS_80868086&REV_02\3&4F11E61&0&11
    Driver: n/a

    Name: Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 1 - 3B42
    Device ID: PCI\VEN_8086&DEV_3B42&SUBSYS_172A103C&REV_05\3&21436425&0&E0
    Driver: n/a

    Name: Ricoh 1394 OHCI Compliant Host Controller
    Device ID: PCI\VEN_1180&DEV_0832&SUBSYS_172A103C&REV_06\4&CB6EA2&0&30F0
    Driver: n/a

    Name: QPI Link 0 - 2D10
    Device ID: PCI\VEN_8086&DEV_2D10&SUBSYS_80868086&REV_02\3&4F11E61&0&10
    Driver: n/a

    Name: Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B3C
    Device ID: PCI\VEN_8086&DEV_3B3C&SUBSYS_172A103C&REV_05\3&21436425&0&D0
    Driver: n/a

    Name: SDA Standard Compliant SD Host Controller
    Device ID: PCI\VEN_1180&DEV_0822&SUBSYS_172A103C&REV_25\4&CB6EA2&0&31F0
    Driver: n/a

    Name: QuickPath Architecture System Address Decoder - 2D01
    Device ID: PCI\VEN_8086&DEV_2D01&SUBSYS_80868086&REV_02\3&4F11E61&0&01
    Driver: n/a

    Name: Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B34
    Device ID: PCI\VEN_8086&DEV_3B34&SUBSYS_172A103C&REV_05\3&21436425&0&E8
    Driver: n/a

    Name: QuickPath Architecture Generic Non-core Registers - 2C62
    Device ID: PCI\VEN_8086&DEV_2C62&SUBSYS_80868086&REV_02\3&4F11E61&0&00
    Driver: n/a

    Name: Intel(R) Centrino(R) Advanced-N 6200 AGN
    Device ID: PCI\VEN_8086&DEV_4239&SUBSYS_13118086&REV_35\58946BFFFF66043C00
    Driver: n/a

    Name: Intel(R) 5 Series/3400 Series Chipset Family Thermal Subsystem - 3B32
    Device ID: PCI\VEN_8086&DEV_3B32&SUBSYS_172A103C&REV_05\3&21436425&0&FE
    Driver: n/a

    Name: Intel(R) 82801 PCI Bridge - 2448
    Device ID: PCI\VEN_8086&DEV_2448&SUBSYS_172A103C&REV_A5\3&21436425&0&F0
    Driver: n/a

    Name: Intel(R) Management Engine Interface
    Device ID: PCI\VEN_8086&DEV_3B64&SUBSYS_172A103C&REV_06\3&21436425&0&B0
    Driver: n/a

    Name: Intel(R) 5 Series/3400 Series Chipset Family 6 Port SATA AHCI Controller - 3B2F
    Device ID: PCI\VEN_8086&DEV_3B2F&SUBSYS_172A103C&REV_05\3&21436425&0&FA
    Driver: n/a

    Name: Intel(R) 82577LM Gigabit Network Connection
    Device ID: PCI\VEN_8086&DEV_10EA&SUBSYS_172A103C&REV_05\3&21436425&0&C8
    Driver: n/a

    Name: High Definition Audio Controller
    Device ID: PCI\VEN_8086&DEV_3B56&SUBSYS_172A103C&REV_05\3&21436425&0&D8
    Driver: n/a

    Name: Intel(R) QM57 Express Chipset LPC Interface Controller - 3B07
    Device ID: PCI\VEN_8086&DEV_3B07&SUBSYS_172A103C&REV_05\3&21436425&0&F8
    Driver: n/a

    Name: Intel(R) HD Graphics
    Device ID: PCI\VEN_8086&DEV_0046&SUBSYS_172A103C&REV_02\3&21436425&0&10
    Driver: n/a

    Name: Reserved - 2D13
    Device ID: PCI\VEN_8086&DEV_2D13&SUBSYS_80868086&REV_02\3&4F11E61&0&13
    Driver: n/a

    Name: Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 4 - 3B48
    Device ID: PCI\VEN_8086&DEV_3B48&SUBSYS_172A103C&REV_05\3&21436425&0&E3
    Driver: n/a

    ------------------
    DirectShow Filters
    ------------------

    DirectShow Filters:
    WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7601.19091
    WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7601.19091
    WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7601.19091
    MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7601.19091
    Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7601.19091
    WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7601.19091
    WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7601.19091
    Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7601.19091
    Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7601.19091
    DivX Decoder Filter,0x00800000,1,1,divxdec.ax,5.00.0005.0830
    WMT VIH2 Fix,0x00200000,1,1,WLXVAFilt.dll,16.04.3528.0331
    Record Queue,0x00200000,1,1,WLXVAFilt.dll,16.04.3528.0331
    WMT Switch Filter,0x00200000,1,1,WLXVAFilt.dll,16.04.3528.0331
    WMT Virtual Renderer,0x00200000,1,0,WLXVAFilt.dll,16.04.3528.0331
    WMT DV Extract,0x00200000,1,1,WLXVAFilt.dll,16.04.3528.0331
    WMT Virtual Source,0x00200000,0,1,WLXVAFilt.dll,16.04.3528.0331
    WMT Sample Information Filter,0x00200000,1,1,WLXVAFilt.dll,16.04.3528.0331
    DV Muxer,0x00400000,0,0,qdv.dll,6.06.7601.17514
    Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7601.23709
    LAV Splitter,0x00800004,1,1,LAVSplitter.ax,
    WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7601.19091
    Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7601.17514
    AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7601.23709
    VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7601.23709
    SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7601.17528
    Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,12.00.9200.17037
    AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
    StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7601.17528
    MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.23709
    MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7601.23709
    SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7601.23709
    VSDC Video Decoder,0x0080a000,1,1,mslvddsfilter3.ax,2.02.0000.0021
    VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514
    MPEG Layer-3 Decoder,0x00810000,1,1,L3CODECX.AX,1.09.0000.0311
    MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7601.17528
    Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7601.17514
    SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7601.17528
    Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.19091
    Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7601.23709
    MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7601.23709
    DV Splitter,0x00600000,1,2,qdv.dll,6.06.7601.17514
    Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7601.23709
    Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7601.19091
    XviD MPEG-4 Video Decoder,0x00800000,1,1,xvid.ax,
    ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7601.23709
    Video Renderer,0x00800001,1,0,quartz.dll,6.06.7601.23709
    MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7601.17528
    Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.7601.23471
    Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7601.23709
    Video Renderer,0x00400000,1,0,quartz.dll,6.06.7601.23709
    File Writer,0x00200000,1,0,WLXVAFilt.dll,16.04.3528.0331
    DivX Decoder Filter,0x00800000,1,1,divxdec.ax,5.00.0005.0830
    VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7601.17514
    WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7601.19091
    VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7601.17514
    File writer,0x00200000,1,0,qcap.dll,6.06.7601.17514
    iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7601.17514
    iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7601.17514
    DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7601.23471
    Overlay Mixer2,0x00200000,1,1,qdvd.dll,6.06.7601.23471
    AC3Filter,0x40000000,1,1,ac3filter.ax,
    AVI Draw,0x00600064,9,1,quartz.dll,6.06.7601.23709
    RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,
    Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.19091
    WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7601.17514
    GoPro-CineForm Decoder-2,0x00800002,1,1,CFDecode2.ax,
    MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
    DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7601.17514
    LAME Audio Encoder,0x00100000,2,1,lame.ax,1.00.0054.50801
    LAV Splitter Source,0x00800004,0,1,LAVSplitter.ax,
    SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7601.19091
    Null Renderer,0x00200000,1,0,qedit.dll,6.06.7601.19091
    MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7601.17514
    Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7601.17514
    StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.7601.17528
    Smart Tee,0x00200000,1,2,qcap.dll,6.06.7601.17514
    Overlay Mixer,0x00200000,0,0,qdvd.dll,6.06.7601.23471
    AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.23709
    AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7601.23709
    Wave Parser,0x00400000,1,1,quartz.dll,6.06.7601.23709
    MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7601.23709
    Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7601.23709
    File stream renderer,0x00400000,1,1,quartz.dll,6.06.7601.23709
    Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7601.23285
    StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7601.17528
    AVI Mux,0x00200000,1,0,qcap.dll,6.06.7601.17514
    Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7601.23709
    File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7601.23709
    File Source (URL),0x00400000,0,1,quartz.dll,6.06.7601.23709
    Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7601.17514
    Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7601.23471
    BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7601.17669
    MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7601.23709
    Sony ExpressFX Chorus,0x00200000,1,1,sfxpfx2.dll,1.01.0000.2466
    Sony ExpressFX Delay,0x00200000,1,1,sfxpfx2.dll,1.01.0000.2466
    Sony ExpressFX Distortion,0x00200000,1,1,sfxpfx1.dll,1.01.0000.2466
    Sony ExpressFX Equalization,0x00200000,1,1,sfxpfx2.dll,1.01.0000.2466
    Sony ExpressFX Flange/Wah-Wah,0x00200000,1,1,sfxpfx1.dll,1.01.0000.2466
    Sony ExpressFX Amplitude Modulation,0x00200000,1,1,sfxpfx2.dll,1.01.0000.2466
    Sony ExpressFX Reverb,0x00200000,1,1,sfxpfx1.dll,1.01.0000.2466
    Sony ExpressFX Stutter,0x00200000,1,1,sfxpfx1.dll,1.01.0000.2466
    Sony ExpressFX Dynamics,0x00200000,1,1,sfxpfx3.dll,1.01.0000.2466
    Sony ExpressFX Graphic EQ,0x00200000,1,1,sfxpfx3.dll,1.01.0000.2466
    Sony ExpressFX Noise Gate,0x00200000,1,1,sfxpfx3.dll,1.01.0000.2466
    Sony ExpressFX Time Stretch,0x00200000,1,1,sfxpfx3.dll,1.01.0000.2466

    WDM Streaming Tee/Splitter Devices:
    Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.19091

    Video Compressors:
    WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7601.19091
    WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7601.19091
    MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7601.19091
    DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7601.17514
    MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7601.23709
    Cinepak Codec by Radius,0x00200000,1,1,qcap.dll,6.06.7601.17514
    DivX 5.0.5 Codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
    MainConcept DV Codec 2.0.4,0x00200000,1,1,qcap.dll,6.06.7601.17514
    Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
    Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
    Lagarith Lossless Codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
    Microsoft MPEG-4 Video Codec V2,0x00200000,1,1,qcap.dll,6.06.7601.17514
    Microsoft MPEG-4 Video Codec V3,0x00200000,1,1,qcap.dll,6.06.7601.17514
    Microsoft MPEG-4 Video Codec V1,0x00200000,1,1,qcap.dll,6.06.7601.17514
    Microsoft RLE,0x00200000,1,1,qcap.dll,6.06.7601.17514
    Microsoft Video 1,0x00200000,1,1,qcap.dll,6.06.7601.17514
    VP60® Simple Profile ,0x00200000,1,1,qcap.dll,6.06.7601.17514
    VP61® Advanced Profile,0x00200000,1,1,qcap.dll,6.06.7601.17514
    VP61® Advanced Profile,0x00200000,1,1,qcap.dll,6.06.7601.17514
    XviD MPEG-4 Codec,0x00200000,1,1,qcap.dll,6.06.7601.17514

    Audio Compressors:
    WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7601.19091
    WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7601.19091
    IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.23709
    PCM,0x00200000,1,1,quartz.dll,6.06.7601.23709
    Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.23709
    GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7601.23709
    SHARP G.726,0x00200000,1,1,quartz.dll,6.06.7601.23709
    CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7601.23709
    CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7601.23709
    NCT ALF2 CD,0x00200000,1,1,quartz.dll,6.06.7601.23709
    AC-3 ACM Decompressor,0x00200000,1,1,quartz.dll,6.06.7601.23709
    MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7601.23709

    Audio Capture Sources:
    Integrated Microphone Array (ID,0x00200000,0,0,qcap.dll,6.06.7601.17514
    CABLE Output (VB-Audio Virtual ,0x00200000,0,0,qcap.dll,6.06.7601.17514

    PBDA CP Filters:
    PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7601.19135
    PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.19135
    PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.19135

    Midi Renderers:
    Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7601.23709
    Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7601.23709

    WDM Streaming Capture Devices:
    ,0x00000000,0,0,,
    MicIn,0x00200000,1,1,ksproxy.ax,6.01.7601.19091
    MuxedIn1,0x00200000,1,1,ksproxy.ax,6.01.7601.19091
    ,0x00000000,0,0,,
    VB-Audio Point,0x00200000,2,2,ksproxy.ax,6.01.7601.19091

    WDM Streaming Rendering Devices:
    HpOut,0x00200000,1,1,ksproxy.ax,6.01.7601.19091
    ,0x00000000,0,0,,
    ,0x00000000,0,0,,
    Speaker,0x00200000,1,1,ksproxy.ax,6.01.7601.19091
    VB-Audio Point,0x00200000,2,2,ksproxy.ax,6.01.7601.19091

    BDA Network Providers:
    Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
    Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
    Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
    Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
    Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7601.17514

    Multi-Instance Capable VBI Codecs:
    VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514

    BDA Transport Information Renderers:
    BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7601.17669
    MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7601.17514

    BDA CP/CA Filters:
    Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7601.19135
    Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7601.19135
    PTFilter,0x00200000,0,0,EncDec.dll,6.06.7601.19135
    XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7601.19135

    WDM Streaming Communication Transforms:
    Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.19091

    Audio Renderers:
    Speakers / HP (IDT High Definit,0x00200000,1,0,quartz.dll,6.06.7601.23709
    CABLE Input (VB-Audio Virtual C,0x00200000,1,0,quartz.dll,6.06.7601.23709
    Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7601.23709
    Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7601.23709
    DirectSound: CABLE Input (VB-Audio Virtual Cable),0x00200000,1,0,quartz.dll,6.06.7601.23709
    DirectSound: Speakers / HP (IDT High Definition Audio CODEC),0x00200000,1,0,quartz.dll,6.06.7601.23709

    ---------------
    EVR Power Information
    ---------------
    Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)
    Quality Flags: 2576
    Enabled:
    Force throttling
    Allow half deinterlace
    Allow scaling
    Decode Power Usage: 100
    Balanced Flags: 1424
    Enabled:
    Force throttling
    Allow batching
    Force half deinterlace
    Force scaling
    Decode Power Usage: 50
    PowerFlags: 1424
    Enabled:
    Force throttling
    Allow batching
    Force half deinterlace
    Force scaling
    Decode Power Usage: 0
  • rosemowrosemow Posts: 163,594 Member
    Hello @MiyreaZED
    You may be having isssues because you have an integrated processor video card. It is using the same computer ram along with the game , origin, windows and other programs that you have on your computer..
    You are also getting low in free hard drive space. You have 22gb and it recommended to have 50gb free.
    Your graphics drivers are not uptodate,
    All these things may be causing the issues, I am so sorry :(
    If you have another computer it would be best to play on that if it is has higher computer specifications.

    There are a few things that you can do to see if it helps, but having the above things may cause ongoing issues,
    Go to the hp site, search for your laptop model, and update your graphics drivers.
    Try playing in laptop mode, and in windowed mode. Try lowering the ingame screen resolution in game options.
    Close all other open windows in the desktop when playing the game and see if that helps.

    You could try disabling packs and see if the reduced game load helps.
    https://sims4.crinrict.com/en/2017/03/disable-single-packs/

    Try moving your whole mods folder to the desktop. Then start the game and test to see if that helps the issues, without the mods/cc in your game,.

  • MiyreaZEDMiyreaZED Posts: 9 New Member
    I already play windowed and I stopped using laptop mode when I downloaded cc because it was making cc hair look bad. I have already moved mods, saves, and tray folders to desktop and made a new game file and the game worked just fine, I was able to load a household. Once I put the files back it wouldn't work. I currently have my mods folder on my desktop and it still won't work so I don't think the mods and cc are the issue. I updated my driver and graphics and that didn't work. I'm now trying moving the saves and mods folder to my desktop and restart the game again and hope that works.
  • luthienrisingluthienrising Posts: 37,628 Member
    Hi @MiyreaZED Your graphics are actually below the game's minimum requirements, I'm afraid. You'll have built-in limitations for sure with that, and I personally wouldn't advise playing on that computer if you don't want to risk damaging it with overheating.
    EA CREATOR NETWORK MEMBER — Want to be notified of patches, new Broken Mods threads, and urgent Sims 4 news? Follow me at https://www.patreon.com/luthienrising.
  • rosemowrosemow Posts: 163,594 Member
    edited April 2018
    MiyreaZED wrote: »
    I already play windowed and I stopped using laptop mode when I downloaded cc because it was making cc hair look bad. I have already moved mods, saves, and tray folders to desktop and made a new game file and the game worked just fine, I was able to load a household. Once I put the files back it wouldn't work. I currently have my mods folder on my desktop and it still won't work so I don't think the mods and cc are the issue. I updated my driver and graphics and that didn't work. I'm now trying moving the saves and mods folder to my desktop and restart the game again and hope that works.

    There may be an issue with the current save game that you are playing.
    You may though have further issues in the future as your hard drive space is very low. You also don’t have a dedicated graphics card and have less than 4gb usable ram.
    I am sorry :( I hope that you don’t have further issues but you may, as a result of future patches and added packs which add extra strain on the computer to play the game, as well as taking up more hard drive space.

    Edit : I didn’t see that you had posted @luthienrising :)
  • MiyreaZEDMiyreaZED Posts: 9 New Member
    The game works perfectly without my original mods and saves folders and now I'm sad. ugh
  • MiyreaZEDMiyreaZED Posts: 9 New Member
    ok so weird thing..... game loaded after replacing files again playing on laptop mode and a different save file...
  • rosemowrosemow Posts: 163,594 Member
    MiyreaZED wrote: »
    ok so weird thing..... game loaded after replacing files again playing on laptop mode and a different save file...

    It would be best to play in laptop mode. It reduces the strain on the computer to run the game.
  • MiyreaZEDMiyreaZED Posts: 9 New Member
    so it appears my game hates the save file i like to play and likes the one I made long ago where there is no cc implemented but can now be.
  • MiyreaZEDMiyreaZED Posts: 9 New Member
    I got my game to work and here is how!



    My problem was my game saved and became a corrupted save game.



    So this is what I did.



    *Close the game
    *Move your documents\electronicarts\thesims4\saves folder to the desktop
    *Start a new game for testing purposes and see if it works now
    *If so, exit your game and put the game named slot00000002.save from your folder on the desktop back into the new saves folder
    *Start the game and see if it loads If so, proceed for every game (except slot00000001.save) and see if you find the corrupt one. Do not worry about the slot1, or the two folders in the saves folder. They are not needed.
    *If you found which save is bugged, you need to decide if you want to try and save it or not.
    *If you do, check if you have any files called slot0000000X.save.ver0 - slot0000000X.save.ver0 (X is the number of your bugged save).
    *If you do, move the slot0000000X.sav back to the folder on your desktop and move the ver0 file to the active folder and rename slot0000000X.save.ver0 to slot0000000X.save.
    *If it still doesn't work, try any of the other backups.
    *Once you found a working save game, immediately use save as to save it under a new name.
  • HumanDisasterHumanDisaster Posts: 3 New Member
    I have a similar problem. My game was working fine, but then I installed City Living. Then I had the same problem, of getting to the point of trying to load a household but just got that eternal loading screen. I tried making a new family. Nada. But I was running version 1.29, like OP with the same problem. So I updated it. Annnd now the game won't load at all. I get this error message that says,

    "Unable to start:

    Can't run The Sims 4 with the video card in this system. Please check that the video card meets the minimum specifications and that the lastest video drivers are installed."
    and then a long series of numbers and letters at the bottom.

    So... I mean, what? It worked before! Please help?
  • rosemowrosemow Posts: 163,594 Member
    I have a similar problem. My game was working fine, but then I installed City Living. Then I had the same problem, of getting to the point of trying to load a household but just got that eternal loading screen. I tried making a new family. Nada. But I was running version 1.29, like OP with the same problem. So I updated it. Annnd now the game won't load at all. I get this error message that says,

    "Unable to start:

    Can't run The Sims 4 with the video card in this system. Please check that the video card meets the minimum specifications and that the lastest video drivers are installed."
    and then a long series of numbers and letters at the bottom.

    So... I mean, what? It worked before! Please help?

    Hello @HumanDisaster
    Make sure that your graphics drivers are uptodate.

    Try starting the game in windowed mode and see if that helps
    https://help.ea.com/en-us/help/the-sims/the-sims-4/playing-the-sims-4-in-windowed-mode

    Try turning off origin in-game and see if that helps. To do that, go to Game Library in Origin . Right click on The Sims 4 picture. Click on “Game Properties”. Then untick the box that enables origin in-game
  • HumanDisasterHumanDisaster Posts: 3 New Member
    > @HumanDisaster said:
    > I have a similar problem. My game was working fine, but then I installed City Living. Then I had the same problem, of getting to the point of trying to load a household but just got that eternal loading screen. I tried making a new family. Nada. But I was running version 1.29, like OP with the same problem. So I updated it. Annnd now the game won't load at all. I get this error message that says,
    >
    > "Unable to start:
    >
    > Can't run The Sims 4 with the video card in this system. Please check that the video card meets the minimum specifications and that the lastest video drivers are installed."
    > and then a long series of numbers and letters at the bottom.
    >
    > So... I mean, what? It worked before! Please help?


    I'm assuming the update made it so that my older laptop can no longer run this game, but I'm hoping I'm wrong.
  • rosemowrosemow Posts: 163,594 Member
    > @HumanDisaster said:
    > I have a similar problem. My game was working fine, but then I installed City Living. Then I had the same problem, of getting to the point of trying to load a household but just got that eternal loading screen. I tried making a new family. Nada. But I was running version 1.29, like OP with the same problem. So I updated it. Annnd now the game won't load at all. I get this error message that says,
    >
    > "Unable to start:
    >
    > Can't run The Sims 4 with the video card in this system. Please check that the video card meets the minimum specifications and that the lastest video drivers are installed."
    > and then a long series of numbers and letters at the bottom.
    >
    > So... I mean, what? It worked before! Please help?


    I'm assuming the update made it so that my older laptop can no longer run this game, but I'm hoping I'm wrong.

    Hello @HumanDisaster
    Try doing what I suggested in the above post
    https://forums.thesims.com/en_US/discussion/comment/16460211/#Comment_16460211

    This article also refers to your issue
    https://sims4.crinrict.com/en/2014/09/cant-run-with-the-video-card-in-this-system/

    If the issues remain after doing these things, could you please post your DxDiag info here.
    To gather a DXDIAG on your computer, do this :
    Press and hold the Windows key and the letter R on your keyboard
    You will see a Run box in the lower-left corner of your screen
    Type dxdiag in the text field
    Click OK
    Click the Save All Information button, found on the bottom of the DXDIAG report

    After you have saved your dxdiag info on your computer, go to the pastebin site https://pastebin.com
    and copy/paste the dxdiag info into the white box there. Press the button to create the new paste/pastebin text file.
    Then post here in this thread the web address of your dxdiag info that is on the pastebin site. You will need to replace the http in the address with h.t.t.p as you are a new member and can’t post links.



  • 4simspc24simspc2 Posts: 1 New Member
    I also need help
    So the other day I was playing and suddenly I got a notification that my vampire was dying of too much sun.. it was 10.00 pm. So it said she died but then it said she was moved into another person's household. I moved her back into my household but now my game will not load.
  • rosemowrosemow Posts: 163,594 Member
    4simspc2 wrote: »
    I also need help
    So the other day I was playing and suddenly I got a notification that my vampire was dying of too much sun.. it was 10.00 pm. So it said she died but then it said she was moved into another person's household. I moved her back into my household but now my game will not load.

    Hello @4simspc2
    If you have cc/mods in your game, move your mods folder to the desktop. Then try starting the game and see if you can load the game.

    If the issue remains,repairing the game may help. To do that, right click on the sims 4 picture in Origin and click repair.

    Try deleting the cache files and see if that helps
    https://sims4.crinrict.com/en/2014/09/delete-cache-files/
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