Here's what I've tried:
1. Since I apparantely have a Radeon AMD card I went to this link and tried to follow the directions. https://sims4.crinrict.com/en/2014/09/graphics-cardintel-chip-dual-systems/
But when I right click, this option doesn't pop up. What does pop up is the option to choose AMD Radeon graphics. So I've clicked on that. I don't see the options it tells me to click through, but I added TS4 under games. I get the same error.
2. I turned off Origin in game. Same error.
3. I updated the game.
4. I right clicked and repaired the game. Same error.
I feel like it's possible the game is trying to read from a chip instead of a card, and I don't know how to change that. I tried following this thread https://sims4.crinrict.com/en/2014/09/graphics-cardintel-chip-dual-systems/ but I don't have the "Configure switchable graphics" on the options that show up. I don't even know how to tell if this meets minimum requirements as the minimum requirements just list names of cards and processors. I don't know what that means.
having the same issues. Just purchased gaming Pc and sims 4 to play and getting this error. I updated my drivers and turned off the ingame option in Origin. still having issues. Here is my PC Information.Time of this report: 3/2/2018, 02:32:12 Machine name: DESKTOP-KA5BIVK Machine Id: {ADDD3BCF-69D9-44D6-9397-8C5999FC609D} Operating System: Windows 10 Home 64-bit (10.0, Build 15063) (15063.rs2_release.170317-1834) Language: English (Regional Setting: English) System Manufacturer: Micro-Star International Co., Ltd. System Model: MS-7A38 BIOS: 1.70 Processor: AMD Ryzen 5 1400 Quad-Core Processor (8 CPUs), ~3.2GHz Memory: 8192MB RAM Available OS Memory: 8144MB RAM Page File: 6120MB used, 3944MB available Windows Dir: C:\Windows DirectX Version: DirectX 12 DX Setup Parameters: Not found User DPI Setting: 96 DPI (100 percent) System DPI Setting: 96 DPI (100 percent) DWM DPI Scaling: Disabled Miracast: Available, with HDCP Microsoft Graphics Hybrid: Not Supported DxDiag Version: 10.00.15063.0000 64bit Unicode
------------ DxDiag Notes ------------ Display Tab 1: No problems found. Sound Tab 1: No problems found. Input Tab: No problems found.
Can anyone help me with my dx report please,
are there a set of graphics or anything else I can do
so I can PLAY buying a new laptop/pc is on hold for at least a month
Can anyone help me with my dx report please,
are there a set of graphics or anything else I can do
so I can PLAY buying a new laptop/pc is on hold for at least a month
If I remember you stated you were getting BSOD? If your card is failing there is not much you can do but replace your laptop given your current laptop's age and issues
You can try playing on low, check off laptop mode in the launcher, play in windowed mode and or lower your game resolution in the launcher. All this will take stress off the laptop. This will not be a fix for BSOD
Can anyone help me with my dx report please,
are there a set of graphics or anything else I can do
so I can PLAY buying a new laptop/pc is on hold for at least a month
If I remember you stated you were getting BSOD? If your card is failing there is not much you can do but replace your laptop given your current laptop's age and issues
You can try playing on low, check off laptop mode in the launcher, play in windowed mode and or lower your game resolution in the launcher. All this will take stress off the laptop. This will not be a fix for BSOD
Thank You, I appreciatte your reply x
when you say in the launcher, do you mean via origin or the settings in game ?
Can anyone help me with my dx report please,
are there a set of graphics or anything else I can do
so I can PLAY buying a new laptop/pc is on hold for at least a month
If I remember you stated you were getting BSOD? If your card is failing there is not much you can do but replace your laptop given your current laptop's age and issues
You can try playing on low, check off laptop mode in the launcher, play in windowed mode and or lower your game resolution in the launcher. All this will take stress off the laptop. This will not be a fix for BSOD
Thank You, I appreciatte your reply x
when you say in the launcher, do you mean via origin or the settings in game ?
In game settings, you can change the resolution in game, check off laptop mode. or lower your game settings to low or med rather than ultra ( if your using ultra) you would have to play with the diffrent options and see what might work best for you to where the game might play better until you get a new computer
Can anyone help me with my dx report please,
are there a set of graphics or anything else I can do
so I can PLAY buying a new laptop/pc is on hold for at least a month
If I remember you stated you were getting BSOD? If your card is failing there is not much you can do but replace your laptop given your current laptop's age and issues
You can try playing on low, check off laptop mode in the launcher, play in windowed mode and or lower your game resolution in the launcher. All this will take stress off the laptop. This will not be a fix for BSOD
Thank You, I appreciatte your reply x
when you say in the launcher, do you mean via origin or the settings in game ?
Hello @Liziann1
phoebebebe13 means via the options settings in-game. You can tick the laptop mode box there.
The sims 3 is complete. It's more video card heavy than the sims 4 at the moment. Pets is the most demanding EP in the game with Seasons, Island paradise and Into The Future not far behind pets. If you add one or more of these eps they may give you issues if your video card is failing. To play the whole sims 3 your probably going to need a new computer but see what happens when you add it
I know this is a little late, but im very confused, a couple hours ago, i was playing the sims 4, everything was running smoothly, i come back to play again, and it gives me the same error.I really love playing the sims and i am quite frustrated.Help please?
I know this is a little late, but im very confused, a couple hours ago, i was playing the sims 4, everything was running smoothly, i come back to play again, and it gives me the same error.I really love playing the sims and i am quite frustrated.Help please?
Hello @SimSweet
Try shutting down your computer completely. Start the computer again, then launch the game and see if that helps.
If the issues still remain, repairing the game may help. To do that, go to games library in Origin, right click on the sims 4 picture and click repair
The sims 3 is complete. It's more video card heavy than the sims 4 at the moment. Pets is the most demanding EP in the game with Seasons, Island paradise and Into The Future not far behind pets. If you add one or more of these eps they may give you issues if your video card is failing. To play the whole sims 3 your probably going to need a new computer but see what happens when you add it
aww thank you - can you tell I'm a sims addict missing her fix!
The sims 3 is complete. It's more video card heavy than the sims 4 at the moment. Pets is the most demanding EP in the game with Seasons, Island paradise and Into The Future not far behind pets. If you add one or more of these eps they may give you issues if your video card is failing. To play the whole sims 3 your probably going to need a new computer but see what happens when you add it
aww thank you - can you tell I'm a sims addict missing her fix!
Your welcome . If it doesn't work, i hope you get a new computer replacement soon
i had this problem for a few hours and i seen somebody say something about full screen so i right clicked the launcher went to properties clicked compatibility and checked "disable full screen optimisation" worked straight after
Please Help. Logged approximately 15 hrs of play time on Sims 4. now receiving error message that video card is not compatible. I have tried disabling origin. Updating drivers Delete and reinstall origin and The Sims 4.
Please Help.
Logged approximately 15 hrs of play time on Sims 4. now receiving error message that video card is not compatible.
I have tried disabling origin.
Updating drivers
Delete and reinstall origin and The Sims 4.
Hello, I had been playing no problem when today I get this error. I have tried repairing game in Origin, restarting computer, starting the game in windowed mode... Nothing works. Please help! Diag follows.
------------------ System Information ------------------ Time of this report: 6/10/2018, 17:42:12 Machine name: DESKTOP-HS2UID2 Machine Id: {AEAA6B78-97BB-4D9D-89AA-B4F4083F06CE} Operating System: Windows 10 Home 64-bit (10.0, Build 15063) (15063.rs2_release.170317-1834) Language: English (Regional Setting: English) System Manufacturer: HP System Model: HP ENVY x360 Convertible 15m-bq1xx BIOS: F.12 Processor: AMD Ryzen 5 2500U with Radeon Vega Mobile Gfx (8 CPUs), ~2.0GHz Memory: 8192MB RAM Available OS Memory: 7892MB RAM Page File: 3699MB used, 6111MB available Windows Dir: C:\windows DirectX Version: DirectX 12 DX Setup Parameters: Not found User DPI Setting: Using System DPI System DPI Setting: 120 DPI (125 percent) DWM DPI Scaling: UnKnown Miracast: Available, with HDCP Microsoft Graphics Hybrid: Not Supported DxDiag Version: 10.00.15063.0000 64bit Unicode
------------ DxDiag Notes ------------ Display Tab 1: No problems found. Sound Tab 1: No problems found. Input Tab: No problems found.
Hello @momochi95
Try going to the HP site, search for your computer model, and download/install the updated graphics drivers. Try seeing if that helps the issues.
Comments
@chesterbigbird or @ChelleJo AMD help Thanks!
Machine name: DESKTOP-KA5BIVK
Machine Id: {ADDD3BCF-69D9-44D6-9397-8C5999FC609D}
Operating System: Windows 10 Home 64-bit (10.0, Build 15063) (15063.rs2_release.170317-1834)
Language: English (Regional Setting: English)
System Manufacturer: Micro-Star International Co., Ltd.
System Model: MS-7A38
BIOS: 1.70
Processor: AMD Ryzen 5 1400 Quad-Core Processor (8 CPUs), ~3.2GHz
Memory: 8192MB RAM
Available OS Memory: 8144MB RAM
Page File: 6120MB used, 3944MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.15063.0000 64bit Unicode
------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.
--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
---------------
Display Devices
---------------
Card name: Radeon RX 580 Series
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x67DF)
DAC type: Internal DAC(400MHz)
Device Type: Full Device
Device Key: Enum\PCI\VEN_1002&DEV_67DF&SUBSYS_34181462&REV_E7
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 8113 MB
Dedicated Memory: 4041 MB
Shared Memory: 4072 MB
Current Mode: 1280 x 720 (32 bit) (59Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: TTE HDTV
Monitor Id: TTE1204
Native Mode: 1280 x 720(p) (60.000Hz)
Output Type: HDMI
Driver Name: C:\Windows\System32\DriverStore\FileRepository\c0324524.inf_amd64_0d186b68c5ea1772\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\c0324524.inf_amd64_0d186b68c5ea1772\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\c0324524.inf_amd64_0d186b68c5ea1772\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\c0324524.inf_amd64_0d186b68c5ea1772\amdxc64.dll
Driver File Version: 23.20.15025.1004 (English)
Driver Version: 23.20.15025.1004
DDI Version: 12
Feature Levels: 12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.2
Graphics Preemption: Primitive
Compute Preemption: DMA
Miracast: Not Supported by Graphics driver
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Driver Attributes: Final Retail
Driver Date/Size: 2/18/2018 7:00:00 PM, 1989504 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B71EE2-249F-11CF-3E74-A92E5CC2DA35}
Vendor ID: 0x1002
Device ID: 0x67DF
SubSys ID: 0x34181462
Revision ID: 0x00E7
Driver Strong Name: oem22.inf:cb0ae414b11e888f:ati2mtag_Polaris10DS:23.20.15025.1004:pci\ven_1002&dev_67df&rev_e7
Rank Of Driver: 00D12000
Video Accel: Unknown
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeHEVC_VLD_Main DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeVC1_VLD DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC DXVA2_ModeHEVC_VLD_Main10
Deinterlace Caps: n/a
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO Caps: Not Supported
MPO Stretch: Not Supported
MPO Media Hints: Not Supported
MPO Formats: Not Supported
Try starting the game in windowed mode and see if that helps.
https://help.ea.com/en-us/help/the-sims/the-sims-4/playing-the-sims-4-in-windowed-mode
http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
http://tinyurl.com/OneRoomOneWeek
http://tinyurl.com/rosemow
My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase
You’re welcome
http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
http://tinyurl.com/OneRoomOneWeek
http://tinyurl.com/rosemow
My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase
are there a set of graphics or anything else I can do
so I can PLAY buying a new laptop/pc is on hold for at least a month
https://pastebin.com/K1Qkqttp
http://forums.thesims.com/en_US/discussion/853211/dizzisquirrels-showcase#latest]
or look for me in the Gallery
aka DizziSquirrel
If I remember you stated you were getting BSOD? If your card is failing there is not much you can do but replace your laptop given your current laptop's age and issues
You can try playing on low, check off laptop mode in the launcher, play in windowed mode and or lower your game resolution in the launcher. All this will take stress off the laptop. This will not be a fix for BSOD
Thank You, I appreciatte your reply x
when you say in the launcher, do you mean via origin or the settings in game ?
http://forums.thesims.com/en_US/discussion/853211/dizzisquirrels-showcase#latest]
or look for me in the Gallery
aka DizziSquirrel
In game settings, you can change the resolution in game, check off laptop mode. or lower your game settings to low or med rather than ultra ( if your using ultra) you would have to play with the diffrent options and see what might work best for you to where the game might play better until you get a new computer
Hello @Liziann1
phoebebebe13 means via the options settings in-game. You can tick the laptop mode box there.
http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
http://tinyurl.com/OneRoomOneWeek
http://tinyurl.com/rosemow
My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase
Thanks @rosemow
@phoebebebe13 Laptop off ?
I will check my settings and post again, Thank you both
http://forums.thesims.com/en_US/discussion/853211/dizzisquirrels-showcase#latest]
or look for me in the Gallery
aka DizziSquirrel
The sims 3 is complete. It's more video card heavy than the sims 4 at the moment. Pets is the most demanding EP in the game with Seasons, Island paradise and Into The Future not far behind pets. If you add one or more of these eps they may give you issues if your video card is failing. To play the whole sims 3 your probably going to need a new computer but see what happens when you add it
Hello @SimSweet
Try shutting down your computer completely. Start the computer again, then launch the game and see if that helps.
If the issues still remain, repairing the game may help. To do that, go to games library in Origin, right click on the sims 4 picture and click repair
http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
http://tinyurl.com/OneRoomOneWeek
http://tinyurl.com/rosemow
My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase
aww thank you - can you tell I'm a sims addict missing her fix!
http://forums.thesims.com/en_US/discussion/853211/dizzisquirrels-showcase#latest]
or look for me in the Gallery
aka DizziSquirrel
Your welcome . If it doesn't work, i hope you get a new computer replacement soon
https://www.ebuyer.com/803892-msi-gl62m-7rex-gaming-laptop-9s7-16j962-1869
Please can you tell me if this would this be suitable ?
http://forums.thesims.com/en_US/discussion/853211/dizzisquirrels-showcase#latest]
or look for me in the Gallery
aka DizziSquirrel
User chesterbigbird replied to you in another thread
Ive seen thank you, thanks for your help with my questions, much appreciatted @phoebebebe13
http://forums.thesims.com/en_US/discussion/853211/dizzisquirrels-showcase#latest]
or look for me in the Gallery
aka DizziSquirrel
Logged approximately 15 hrs of play time on Sims 4. now receiving error message that video card is not compatible.
I have tried disabling origin.
Updating drivers
Delete and reinstall origin and The Sims 4.
Next post will have Diag
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x679A)
DAC type: Internal DAC(400MHz)
Device Type: Full Device (POST)
Device Key: Enum\PCI\VEN_1002&DEV_679A&SUBSYS_A003174B&REV_00
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 7139 MB
Dedicated Memory: 3052 MB
Shared Memory: 4087 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
HDR Support: Not Supported
Display Topology: Internal
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.641125,0.338391), Green(0.311047,0.619641), Blue(0.159680,0.059094), White Point(0.313977,0.329602)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: Generic PnP Monitor
Monitor Model: ASUS VS228
Monitor Id: ACI22FD
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: HDMI
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: Not Supported
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\c0327684.inf_amd64_76add9a22b21deb6\B327831\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0327684.inf_amd64_76add9a22b21deb6\B327831\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0327684.inf_amd64_76add9a22b21deb6\B327831\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0327684.inf_amd64_76add9a22b21deb6\B327831\amdxc64.dll
Driver File Version: 24.20.11001.5003 (English)
Driver Version: 24.20.11001.5003
DDI Version: 12
Feature Levels: 11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.4
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Virtualization: Paravirtualization
Block List: No Blocks
Catalog Attributes: Universal:False Declarative:False
Driver Attributes: Final Retail
Driver Date/Size: 4/24/2018 8:00:00 PM, 2021792 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B71EE2-24DA-11CF-7067-FAAABBC2D535}
Vendor ID: 0x1002
Device ID: 0x679A
SubSys ID: 0xA003174B
Revision ID: 0x0000
Driver Strong Name: oem1.inf:cb0ae41468a061cf:ati2mtag_R575DS:24.20.11001.5003:pci\ven_1002&dev_679a&subsys_a003174b
Rank Of Driver: 00D10001
Video Accel: Unknown
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeVC1_VLD DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC
Deinterlace Caps: n/a
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO MaxPlanes: 1
MPO Caps: Not Supported
MPO Stretch: Not Supported
MPO Media Hints: Not Supported
MPO Formats: Not Supported
PanelFitter Caps: Not Supported
PanelFitter Stretch: Not Supported
Hello
Try starting the game in windowed mode and see if that helps.
https://help.ea.com/en-us/help/the-sims/the-sims-4/playing-the-sims-4-in-windowed-mode
http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
http://tinyurl.com/OneRoomOneWeek
http://tinyurl.com/rosemow
My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase
------------------
System Information
------------------
Time of this report: 6/10/2018, 17:42:12
Machine name: DESKTOP-HS2UID2
Machine Id: {AEAA6B78-97BB-4D9D-89AA-B4F4083F06CE}
Operating System: Windows 10 Home 64-bit (10.0, Build 15063) (15063.rs2_release.170317-1834)
Language: English (Regional Setting: English)
System Manufacturer: HP
System Model: HP ENVY x360 Convertible 15m-bq1xx
BIOS: F.12
Processor: AMD Ryzen 5 2500U with Radeon Vega Mobile Gfx (8 CPUs), ~2.0GHz
Memory: 8192MB RAM
Available OS Memory: 7892MB RAM
Page File: 3699MB used, 6111MB available
Windows Dir: C:\windows
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 120 DPI (125 percent)
DWM DPI Scaling: UnKnown
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.15063.0000 64bit Unicode
------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.
--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
---------------
Display Devices
---------------
Card name: AMD Radeon(TM) Vega 8 Mobile Graphics
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x15DD)
DAC type: Internal DAC(400MHz)
Device Type: Full Device
Device Key: Enum\PCI\VEN_1002&DEV_15DD&SUBSYS_83C6103C&REV_C4
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 4187 MB
Dedicated Memory: 241 MB
Shared Memory: 3945 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: AUO22ED
Native Mode: 1920 x 1080(p) (60.030Hz)
Output Type: Internal
Driver Name: C:\windows\System32\DriverStore\FileRepository\c0319383.inf_amd64_41f492a7374f2dcb\aticfx64.dll,C:\windows\System32\DriverStore\FileRepository\c0319383.inf_amd64_41f492a7374f2dcb\aticfx64.dll,C:\windows\System32\DriverStore\FileRepository\c0319383.inf_amd64_41f492a7374f2dcb\aticfx64.dll,C:\windows\System32\DriverStore\FileRepository\c0319383.inf_amd64_41f492a7374f2dcb\amdxc64.dll
Driver File Version: 22.19.0655.0001 (English)
Driver Version: 22.19.655.1
DDI Version: 12
Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.2
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported by Graphics driver
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Driver Attributes: Final Retail
Driver Date/Size: 10/8/2017 5:00:00 PM, 1938520 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B71EE2-569D-11CF-8D73-49A178C2DB35}
Vendor ID: 0x1002
Device ID: 0x15DD
SubSys ID: 0x83C6103C
Revision ID: 0x00C4
Driver Strong Name: oem25.inf:cb0ae414bd67b00a:ati2mtag_RavenDS:22.19.655.1:pci\ven_1002&dev_15dd&subsys_83c6103c&rev_c4
Rank Of Driver: 00D10000
Video Accel: Unknown
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeHEVC_VLD_Main DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeVC1_VLD DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC DXVA2_ModeHEVC_VLD_Main10
Deinterlace Caps: n/a
D3D9 Overlay: Unknown
DXVA-HD: Unknown
DDraw Status: Not Available
D3D Status: Enabled
AGP Status: Not Available
MPO Caps: Not Supported
MPO Stretch: Not Supported
MPO Media Hints: Not Supported
MPO Formats: Not Supported
Try going to the HP site, search for your computer model, and download/install the updated graphics drivers. Try seeing if that helps the issues.
http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
http://tinyurl.com/OneRoomOneWeek
http://tinyurl.com/rosemow
My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase