My graphics card isn't recognized by The Sims 3??!!

LeahxRIx8 · July 2014

I recently bought a Radeon R7 200 graphics card. I mean it's a huge card with 2 fans. It's an awesome card. When I boot up my sims it doesn't recognize my card and it uses my on board graphics card instead which = extremely poor graphics. Why doesn't the game recognize this card and is there anything I can do about besides the idea of buying a new one? I won't buy a new one becuz to run this card I needed a 650 W power supply so I had to buy a new power supply too.

I'm very unhappy

cherid87120 · July 2014

Make sure that on your computer you have told your graphics card to use the Radeon Graphics Card for the Sims 3. My computer defaulted to the Intel Integrated Graphics chip for the Sims 3, I had to manually tell the Computer to use my GeForce Graphics Card.

Look at your DeviceConfig folder that is in your Sims 3/Electronic Arts/Sims 3 folder

Refer to this Wiki to get the Sims 3 to recognize your graphic card:

http://simswiki.info/wiki.php?title=Game_Help:Getting_new_graphics_cards_recognized_by_the_game

ceejay402 · July 2014

which r9 200 did you buy? there are a few

and can you tell how does the game look?

LeahxRIx8 · July 2014

CeeJay. It says it's an AMD Radeon R7 200 series. That's all I know about it. I hope that helps. It looks good. I think crisper.

THANK YOU CHERI! I checked out the wiki guide, made a change, booted up the game and they have faces now so it seems the game is reading the card. Thank you!

cherid87120 · July 2014

LeahxRIx8 wrote:

CeeJay. It says it's an AMD Radeon R7 200 series. That's all I know about it. I hope that helps. It looks good. I think crisper.

THANK YOU CHERI! I checked out the wiki guide, made a change, booted up the game and they have faces now so it seems the game is reading the card. Thank you!

So glad to help! I just went through this with my new laptop and the game not recognizing my Nvidia GeForce 745M so it was pretty recent in my mind!

ceejay402 · July 2014

ok LeahxRIx8 it will say on the box the card's number. i recently added msi 29 270x to my game but my cpu does not have intel chip so i have just the one card

my card is not recognized by the game but its not an issue.

now in the past it was typical to disable the integrated chip when adding a new dedicated card to a desktop. this is different then laptops

i be interested in knowing if you treated the set up like a laptop dual card - setting up the better card to run the game

if it works then thats fine

but know there is no need to get the card officially recognized by the game if the graphics are good. in fact newer dual graphics need an external additional program to make this happen, so not necessary.

Pritzooo · January 2016

LeahxRIx8 wrote: »

CeeJay. It says it's an AMD Radeon R7 200 series. That's all I know about it. I hope that helps. It looks good. I think crisper.

THANK YOU CHERI! I checked out the wiki guide, made a change, booted up the game and they have faces now so it seems the game is reading the card. Thank you!

I have the exact same card/problem- where did you add the card in those two files? My attempt at adding it at the top of the ATI cards (on the graphicscard.sgr) did not make a difference

ceejay402 · January 2016

Pritzooo wrote: »

LeahxRIx8 wrote: »

CeeJay. It says it's an AMD Radeon R7 200 series. That's all I know about it. I hope that helps. It looks good. I think crisper.

THANK YOU CHERI! I checked out the wiki guide, made a change, booted up the game and they have faces now so it seems the game is reading the card. Thank you!

I have the exact same card/problem- where did you add the card in those two files? My attempt at adding it at the top of the ATI cards (on the graphicscard.sgr) did not make a difference

hi @Pritzooo are you saying like the OP here you added a new card to your system and the card is not being read by the but instead the intel video chip?

can you post your dxdiag so i can see your driver info also some recent driver updates have been giving sims 3 players issues, rolling back to prior drivers may help. there also a week ago AMD released a "fix" for the crimson drivers have you installed those?

to post hit windows key + R enter dxdiag run report hit save all info and notepad doc will open copy/paste the whole long report here, thanks!

Pritzooo · January 2016

Hi @ceejay402, thanks for your reply! I have the exact same graphics card as @LeahxRIx8 and have tried to follow the simwiki (it didn't work). I am more confused about where (location) to add my card in both sgr files. To be honest, my game runs perfectly (so is utilising the GPU), but I'm having the pixelated shadow issue. Here is my dxdiag (graphics section):

Display Devices

Card name: AMD Radeon R7 Graphics + R7 200 Dual Graphics
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x6611)
DAC type: Internal DAC(400MHz)
Device Type: Full Device
Device Key: Enum\PCI\VEN_1002&DEV_6611&SUBSYS_3D791642&REV_00
Display Memory: 8619 MB
Dedicated Memory: 3022 MB
Shared Memory: 5596 MB
Current Mode: 1680 x 1050 (32 bit) (60Hz)
Monitor Name: ACER AL2016W
Monitor Model: AL2016W
Monitor Id: ACRAD64
Native Mode: 1680 x 1050(p) (59.954Hz)
Output Type: HD15
Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll,aticfx32,aticfx32,aticfx32,amdxc32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1429 (English)
Driver Version: 15.300.1025.1001
DDI Version: 12
Feature Levels: 11.1,11.0,10.1,10.0,9.3,9.2,9.1
Driver Model: WDDM 2.0
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported by Graphics driver
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Driver Attributes: Final Retail
Driver Date/Size: 04/12/2015 00:00:00, 1519232 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B71EE2-2551-11CF-6770-731DBEC2C535}
Vendor ID: 0x1002
Device ID: 0x6611
SubSys ID: 0x3D791642
Revision ID: 0x0000
Driver Strong Name: oem22.inf:cb0ae414a1c8684b:ati2mtag_R501:15.300.1025.1001:pci\ven_1002&dev_6611
Rank Of Driver: 00D12001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeVC1_VLD DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC DXVA2_ModeVC1_IDCT DXVA2_ModeWMV9_IDCT
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO Caps: Not Supported
MPO Stretch: Not Supported
MPO Media Hints: Not Supported
MPO Formats: Not Supported

ceejay402 · January 2016

Pritzooo wrote: »

Hi @ceejay402, thanks for your reply! I have the exact same graphics card as @LeahxRIx8 and have tried to follow the simwiki (it didn't work). I am more confused about where (location) to add my card in both sgr files. To be honest, my game runs perfectly (so is utilising the GPU), but I'm having the pixelated shadow issue. Here is my dxdiag (graphics section):
Display Devices
Card name: AMD Radeon R7 Graphics + R7 200 Dual Graphics
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x6611)
DAC type: Internal DAC(400MHz)
Device Type: Full Device
Device Key: Enum\PCI\VEN_1002&DEV_6611&SUBSYS_3D791642&REV_00
Display Memory: 8619 MB
Dedicated Memory: 3022 MB
Shared Memory: 5596 MB
Current Mode: 1680 x 1050 (32 bit) (60Hz)
Monitor Name: ACER AL2016W
Monitor Model: AL2016W
Monitor Id: ACRAD64
Native Mode: 1680 x 1050(p) (59.954Hz)
Output Type: HD15
Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll,aticfx32,aticfx32,aticfx32,amdxc32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1429 (English)
Driver Version: 15.300.1025.1001
DDI Version: 12
Feature Levels: 11.1,11.0,10.1,10.0,9.3,9.2,9.1
Driver Model: WDDM 2.0
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported by Graphics driver
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Driver Attributes: Final Retail
Driver Date/Size: 04/12/2015 00:00:00, 1519232 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B71EE2-2551-11CF-6770-731DBEC2C535}
Vendor ID: 0x1002
Device ID: 0x6611
SubSys ID: 0x3D791642
Revision ID: 0x0000
Driver Strong Name: oem22.inf:cb0ae414a1c8684b:ati2mtag_R501:15.300.1025.1001:pci\ven_1002&dev_6611
Rank Of Driver: 00D12001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeVC1_VLD DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC DXVA2_ModeVC1_IDCT DXVA2_ModeWMV9_IDCT
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO Caps: Not Supported
MPO Stretch: Not Supported
MPO Media Hints: Not Supported
MPO Formats: Not Supported

can you post the first part as well with the processor info thanks!

Pritzooo · January 2016

Here we are

:
Operating System: Windows 10 Home 64-bit (10.0, Build 10586) (10586.th2_release.160104-1513)
Language: English (Regional Setting: English)
System Manufacturer: LENOVO
System Model: 90BF000VUK
BIOS: IRKT40AUS
Processor: AMD A10-7800 Radeon R7, 12 Compute Cores 4C+8G (4 CPUs), ~3.5GHz
Memory: 12288MB RAM
Available OS Memory: 11192MB RAM
Page File: 3068MB used, 10428MB available
Windows Dir: C:\WINDOWS
DirectX Version: 12
DX Setup Parameters: Not found
User DPI Setting: 115 DPI (119 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Enabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.10586.0000 64bit Unicode

ceejay402 · January 2016

Pritzooo wrote: »

Here we are :
Operating System: Windows 10 Home 64-bit (10.0, Build 10586) (10586.th2_release.160104-1513)
Language: English (Regional Setting: English)
System Manufacturer: LENOVO
System Model: 90BF000VUK
BIOS: IRKT40AUS
Processor: AMD A10-7800 Radeon R7, 12 Compute Cores 4C+8G (4 CPUs), ~3.5GHz
Memory: 12288MB RAM
Available OS Memory: 11192MB RAM
Page File: 3068MB used, 10428MB available
Windows Dir: C:\WINDOWS
DirectX Version: 12
DX Setup Parameters: Not found
User DPI Setting: 115 DPI (119 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Enabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.10586.0000 64bit Unicode

thanks so im little confused its probably related to the dual set up. sorry i shouldve just made you post the full report so i can view the system devices section. the date of your posted drivers:
Driver Date/Size: 04/12/2015 00:00:00, 1519232 bytes

but you have drivers installed Driver Version: 15.300.1025.1001 which are these http://support.amd.com/en-us/download/desktop?os=Windows 10 - 64

the other thing there was a fix released on 1/7 because of the many issues folks we were having, Crimson Edition 16.1 Hotfix

so what i suggest do a clean install of your drivers, thats just uninstalling current and then installing - consider doing a custom install to not add the gaming experience app by raptr and add fix

afterwards tweak card settings

the jagged lines is related to aliasing - others have reported issue with newer drivers for sims 3 you can try tweaking AA settings. i use the setting "application setting" i havent updated to crimson but heres overview for help http://www.gamersnexus.net/guides/2203-review-of-amd-radeon-settings-crimson-software

its possible the AA settings arent working well because of the drivers i have myself held off updating drivers to avoid the issue but i also run w7 so i have more older drivers i can use. its also possible the new drivers just need reinstalling or its the settings of the new crimson. some are reporting issues with getting custom settings to save correctly. othersw report issues with raptr. i never use raptr

and then factor in the dual graphic set up

so try reinstalling drivers making sure both drivers are updated rerun your dxidag to confirm its updated correctly and then tweak settings and then try the game and let me know how it goes, good luck

Pritzooo · January 2016

ceejay402 wrote: »

Pritzooo wrote: »

Here we are :
Operating System: Windows 10 Home 64-bit (10.0, Build 10586) (10586.th2_release.160104-1513)
Language: English (Regional Setting: English)
System Manufacturer: LENOVO
System Model: 90BF000VUK
BIOS: IRKT40AUS
Processor: AMD A10-7800 Radeon R7, 12 Compute Cores 4C+8G (4 CPUs), ~3.5GHz
Memory: 12288MB RAM
Available OS Memory: 11192MB RAM
Page File: 3068MB used, 10428MB available
Windows Dir: C:\WINDOWS
DirectX Version: 12
DX Setup Parameters: Not found
User DPI Setting: 115 DPI (119 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Enabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.10586.0000 64bit Unicode

thanks so im little confused its probably related to the dual set up. sorry i shouldve just made you post the full report so i can view the system devices section. the date of your posted drivers:
Driver Date/Size: 04/12/2015 00:00:00, 1519232 bytes

but you have drivers installed Driver Version: 15.300.1025.1001 which are these http://support.amd.com/en-us/download/desktop?os=Windows 10 - 64

the other thing there was a fix released on 1/7 because of the many issues folks we were having, Crimson Edition 16.1 Hotfix

so what i suggest do a clean install of your drivers, thats just uninstalling current and then installing - consider doing a custom install to not add the gaming experience app by raptr and add fix

afterwards tweak card settings

the jagged lines is related to aliasing - others have reported issue with newer drivers for sims 3 you can try tweaking AA settings. i use the setting "application setting" i havent updated to crimson but heres overview for help http://www.gamersnexus.net/guides/2203-review-of-amd-radeon-settings-crimson-software

its possible the AA settings arent working well because of the drivers i have myself held off updating drivers to avoid the issue but i also run w7 so i have more older drivers i can use. its also possible the new drivers just need reinstalling or its the settings of the new crimson. some are reporting issues with getting custom settings to save correctly. othersw report issues with raptr. i never use raptr and then factor in the dual graphic set up

so try reinstalling drivers making sure both drivers are updated rerun your dxidag to confirm its updated correctly and then tweak settings and then try the game and let me know how it goes, good luck

Wow! Thanks for this. So is there another set of drivers I am missing? AMD is so confusing (I've always has a Nvidia card). I'll def do a clean install, but now I'm just wondering about this dual graphics business. I can post my full report if you want (should of done this in the first place-apologies!). Also I've seen the hotfix- again, could not understand a word of the description. Would it impact on my pixelated shadows issue? The game itself runs beautifully, except those shadows.

Pritzooo · January 2016

@ceejay402- I tried to copy and paste the full report but the character count was too high, so I've pasted the drivers. Hopefully you can understand this (only info relating to graphics). 🐸🐸🐸🐸, still too long. Here is the first part relating the graphics card:

Name: AMD Radeon(TM) R7 Graphics
Device ID: PCI\VEN_1002&DEV_130F&SUBSYS_36A017AA&REV_00\3&267A616A&2&08
Driver: C:\WINDOWS\system32\DRIVERS\atikmdag.sys, 8.01.0001.1533 (English), 12/16/2015 19:31:14, 23969808 bytes
Driver: C:\WINDOWS\system32\DRIVERS\ati2erec.dll, 1.00.0000.0024 (English), 12/16/2015 19:25:20, 52240 bytes
Driver: C:\WINDOWS\system32\DRIVERS\amdacpksd.sys, 2015.1204.1152.0059 (English), 12/16/2015 19:13:46, 305392 bytes
Driver: C:\WINDOWS\system32\atiumd64.dll, 9.14.0010.1162 (English), 12/16/2015 19:45:10, 10919104 bytes
Driver: C:\WINDOWS\system32\atiumd6a.dll, 8.14.0010.0533 (English), 12/16/2015 19:45:18, 9105552 bytes
Driver: C:\WINDOWS\system32\atitmm64.dll, 6.14.0011.0025 (English), 12/16/2015 19:37:32, 199696 bytes
Driver: C:\WINDOWS\system32\amdpcom64.dll, 8.14.0010.0023 (English), 12/16/2015 19:44:02, 88032 bytes
Driver: C:\WINDOWS\system32\atimpc64.dll, 8.14.0010.0023 (English), 12/16/2015 19:44:56, 88032 bytes
Driver: C:\WINDOWS\system32\atiadlxx.dll, 7.16.0010.1301 (English), 12/16/2015 19:25:22, 1281552 bytes
Driver: C:\WINDOWS\system32\atiumd6a.cap, 12/16/2015 09:11:08, 3437632 bytes
Driver: C:\WINDOWS\system32\atimuixx.dll, 6.14.0010.1002 (English), 12/16/2015 19:32:02, 40464 bytes
Driver: C:\WINDOWS\system32\atiapfxx.exe, 6.14.0010.1001 (English), 12/16/2015 19:26:08, 375824 bytes
Driver: C:\WINDOWS\system32\ativvsva.dat, 11/4/2015 21:24:18, 157144 bytes
Driver: C:\WINDOWS\system32\ativvsvl.dat, 11/4/2015 21:24:18, 204952 bytes
Driver: C:\WINDOWS\system32\ativvaxy_cik.dat, 12/16/2015 09:11:12, 234292 bytes
Driver: C:\WINDOWS\system32\ativvaxy_cik_nd.dat, 12/16/2015 09:11:12, 232624 bytes
Driver: C:\WINDOWS\system32\ativce02.dat, 12/16/2015 09:11:12, 100832 bytes
Driver: C:\WINDOWS\system32\amdmmcl6.dll, 1.06.0000.0000 (English), 12/16/2015 19:19:06, 59408 bytes
Driver: C:\WINDOWS\system32\atiesrxx.exe, 6.14.0011.1209 (English), 12/16/2015 19:29:38, 254992 bytes
Driver: C:\WINDOWS\system32\atieclxx.exe, 6.14.0011.1209 (English), 12/16/2015 19:29:16, 561168 bytes
Driver: C:\WINDOWS\system32\atidemgy.dll, 4.05.5816.21223 (English), 12/16/2015 19:28:54, 451088 bytes
Driver: C:\WINDOWS\system32\atio6axx.dll, 6.14.0010.13416 (English), 12/16/2015 19:34:22, 31385616 bytes
Driver: C:\WINDOWS\system32\aticalrt64.dll, 6.14.0010.1848 (English), 12/16/2015 19:28:36, 71184 bytes
Driver: C:\WINDOWS\system32\aticalcl64.dll, 6.14.0010.1848 (English), 12/16/2015 19:26:12, 64528 bytes
Driver: C:\WINDOWS\system32\aticaldd64.dll, 6.14.0010.1848 (English), 12/16/2015 19:27:52, 15720464 bytes
Driver: C:\WINDOWS\system32\atiapfxx.blb, 12/16/2015 09:09:52, 683968 bytes
Driver: C:\WINDOWS\system32\amdhdl64.dll, 12/16/2015 19:13:50, 143376 bytes
Driver: C:\WINDOWS\system32\hsa-thunk64.dll, 12/16/2015 19:41:14, 203792 bytes
Driver: C:\WINDOWS\system32\amdmantle64.dll, 9.01.0010.0099 (English), 12/16/2015 19:17:14, 6651920 bytes
Driver: C:\WINDOWS\system32\mantle64.dll, 9.01.0010.0099 (English), 12/16/2015 19:41:16, 136208 bytes
Driver: C:\WINDOWS\system32\mantleaxl64.dll, 9.01.0010.0099 (English), 12/16/2015 19:41:18, 104976 bytes
Driver: C:\WINDOWS\system32\ativce03.dat, 12/16/2015 09:11:12, 177344 bytes
Driver: C:\WINDOWS\system32\ativvaxy_vi.dat, 12/16/2015 09:11:14, 322740 bytes
Driver: C:\WINDOWS\system32\ativvaxy_vi_nd.dat, 12/16/2015 09:11:14, 321072 bytes
Driver: C:\WINDOWS\system32\ativvaxy_cz_nd.dat, 12/16/2015 09:11:14, 258464 bytes
Driver: C:\WINDOWS\system32\amde31a.dat, 12/16/2015 09:09:18, 175648 bytes
Driver: C:\WINDOWS\system32\detoured.dll, 2.01.0000.0207 (English), 12/16/2015 19:41:06, 12816 bytes
Driver: C:\WINDOWS\system32\amdgfxinfo64.dll, 12/16/2015 19:13:50, 213520 bytes
Driver: C:\WINDOWS\system32\atieah64.exe, 12/16/2015 19:28:56, 171032 bytes
Driver: C:\WINDOWS\system32\ativvaxy_FJ.dat, 12/16/2015 09:11:14, 252628 bytes
Driver: C:\WINDOWS\system32\ativvaxy_FJ_nd.dat, 12/16/2015 09:11:14, 249680 bytes
Driver: C:\WINDOWS\system32\amdocl12cl64.dll, 0.08.0000.0000 (English), 12/16/2015 19:22:22, 27605008 bytes
Driver: C:\WINDOWS\system32\amdicdxx.dat, 12/16/2015 09:09:22, 843639 bytes
Driver: C:\WINDOWS\system32\atiicdxx.dat, 11/6/2014 10:53:26, 737410 bytes
Driver: C:\WINDOWS\system32\amdlvr64.dll, 1.00.0003.0016 (English), 12/16/2015 19:15:26, 686608 bytes
Driver: C:\WINDOWS\system32\ativvaxy_el.dat, 12/16/2015 09:11:14, 323588 bytes
Driver: C:\WINDOWS\system32\ativvaxy_el_nd.dat, 12/16/2015 09:11:14, 320992 bytes
Driver: C:\WINDOWS\system32\amdmiracast.dll, 12/16/2015 19:44:00, 471344 bytes
Driver: C:\WINDOWS\system32\amde34a.dat, 12/16/2015 09:09:20, 166560 bytes
Driver: C:\WINDOWS\system32\ativvaxy_stn_nd.dat, 12/16/2015 09:11:14, 261920 bytes
Driver: C:\WINDOWS\system32\dgtrayicon.exe, 12/16/2015 19:41:08, 232464 bytes
Driver: C:\WINDOWS\system32\AMDKernelEvents.man, 12/16/2015 09:09:22, 7112 bytes
Driver: C:\WINDOWS\system32\atidxx64.dll, 8.17.0010.0644 (English), 12/16/2015 19:44:54, 13313544 bytes
Driver: C:\WINDOWS\SysWOW64\atiumdag.dll, 9.14.0010.1162 (English), 12/16/2015 19:45:28, 9158496 bytes
Driver: C:\WINDOWS\SysWOW64\atiumdva.dll, 8.14.0010.0533 (English), 12/16/2015 19:45:40, 8168856 bytes
Driver: C:\WINDOWS\SysWOW64\amdpcom32.dll, 8.14.0010.0023 (English), 12/16/2015 19:44:00, 81200 bytes
Driver: C:\WINDOWS\SysWOW64\atimpc32.dll, 8.14.0010.0023 (English), 12/16/2015 19:44:56, 81200 bytes
Driver: C:\WINDOWS\SysWOW64\atiadlxy.dll, 7.16.0010.1301 (English), 12/16/2015 19:25:26, 950288 bytes
Driver: C:\WINDOWS\SysWOW64\atiadlxx.dll, 7.16.0010.1301 (English), 12/16/2015 19:25:26, 950288 bytes
Driver: C:\WINDOWS\SysWOW64\atiumdva.cap, 12/16/2015 09:11:10, 3471376 bytes
Driver: C:\WINDOWS\SysWOW64\ativvsva.dat, 11/4/2015 21:24:18, 157144 bytes
Driver: C:\WINDOWS\SysWOW64\ativvsvl.dat, 11/4/2015 21:24:18, 204952 bytes
Driver: C:\WINDOWS\SysWOW64\amdmmcl.dll, 1.06.0000.0000 (English), 12/16/2015 19:19:04, 48144 bytes
Driver: C:\WINDOWS\SysWOW64\atioglxx.dll, 6.14.0010.13416 (English), 12/16/2015 19:37:24, 25848848 bytes
Driver: C:\WINDOWS\SysWOW64\atidxx32.dll, 8.17.0010.0644 (English), 12/16/2015 19:44:42, 11011560 bytes
Driver: C:\WINDOWS\SysWOW64\aticalrt.dll, 6.14.0010.1848 (English), 12/16/2015 19:28:14, 60944 bytes
Driver: C:\WINDOWS\SysWOW64\aticalcl.dll, 6.14.0010.1848 (English), 12/16/2015 19:26:10, 57872 bytes
Driver: C:\WINDOWS\SysWOW64\aticaldd.dll, 6.14.0010.1848 (English), 12/16/2015 19:27:20, 14310928 bytes
Driver: C:\WINDOWS\SysWOW64\atiapfxx.blb, 12/16/2015 09:09:52, 683968 bytes
Driver: C:\WINDOWS\SysWOW64\amdhdl32.dll, 12/16/2015 19:13:50, 132112 bytes
Driver: C:\WINDOWS\SysWOW64\hsa-thunk.dll, 12/16/2015 19:41:12, 183312 bytes
Driver: C:\WINDOWS\SysWOW64\amdmantle32.dll, 9.01.0010.0099 (English), 12/16/2015 19:16:20, 5232656 bytes
Driver: C:\WINDOWS\SysWOW64\mantle32.dll, 9.01.0010.0099 (English), 12/16/2015 19:41:14, 122384 bytes
Driver: C:\WINDOWS\SysWOW64\mantleaxl32.dll, 9.01.0010.0099 (English), 12/16/2015 19:41:18, 97808 bytes
Driver: C:\WINDOWS\SysWOW64\detoured.dll, 2.01.0000.0207 (English), 12/16/2015 19:41:06, 12816 bytes
Driver: C:\WINDOWS\SysWOW64\amdgfxinfo32.dll, 12/16/2015 19:13:48, 198672 bytes
Driver: C:\WINDOWS\SysWOW64\atieah32.exe, 12/16/2015 19:28:56, 154128 bytes
Driver: C:\WINDOWS\SysWOW64\amdocl12cl.dll, 0.08.0000.0000 (English), 12/16/2015 19:21:20, 22357008 bytes
Driver: C:\WINDOWS\SysWOW64\amdlvr32.dll, 1.00.0003.0016 (English), 12/16/2015 19:15:22, 571408 bytes
Driver: C:\WINDOWS\system32\ATIODCLI.exe, 1.00.0000.0001 (English), 12/16/2015 19:34:50, 59920 bytes
Driver: C:\WINDOWS\system32\ATIODE.exe, 1.00.0000.0001 (English), 12/16/2015 19:35:16, 341520 bytes
Driver: C:\WINDOWS\system32\amdave64.dll, 9.00.0006.0000 (English), 12/16/2015 19:43:48, 128568 bytes
Driver: C:\WINDOWS\SysWOW64\amdave32.dll, 9.00.0006.0000 (English), 12/16/2015 19:43:48, 120200 bytes
Driver: C:\WINDOWS\system32\atisamu64.dll, 7.01.0000.0001 (English), 12/16/2015 19:37:30, 97808 bytes
Driver: C:\WINDOWS\system32\amdhcp64.dll, 1.00.0000.0001 (English), 12/16/2015 19:43:56, 151968 bytes
Driver: C:\WINDOWS\system32\kapp_ci.sbin, 7/24/2015 22:43:02, 47664 bytes
Driver: C:\WINDOWS\system32\kapp_si.sbin, 7/24/2015 22:43:02, 43536 bytes
Driver: C:\WINDOWS\system32\samu_krnl_ci.sbin, 6/18/2014 17:28:18, 140240 bytes
Driver: C:\WINDOWS\system32\samu_krnl_isv_ci.sbin, 12/12/2013 13:53:56, 138832 bytes
Driver: C:\WINDOWS\SysWOW64\atisamu32.dll, 7.01.0000.0001 (English), 12/16/2015 19:37:26, 89616 bytes
Driver: C:\WINDOWS\SysWOW64\amdhcp32.dll, 1.00.0000.0001 (English), 12/16/2015 19:43:56, 138416 bytes
Driver: C:\WINDOWS\system32\DRIVERS\atikmpag.sys, 8.14.0001.6489 (English), 12/16/2015 19:31:38, 679952 bytes
Driver: C:\WINDOWS\system32\atiu9p64.dll, 8.14.0001.6489 (English), 12/16/2015 19:44:58, 130616 bytes
Driver: C:\WINDOWS\system32\atiuxp64.dll, 8.14.0001.6489 (English), 12/16/2015 19:45:42, 162784 bytes
Driver: C:\WINDOWS\system32\atig6txx.dll, 8.14.0001.6489 (English), 12/16/2015 19:29:48, 166416 bytes
Driver: C:\WINDOWS\system32\atiglpxx.dll, 8.14.0001.6489 (English), 12/16/2015 19:29:52, 78864 bytes
Driver: C:\WINDOWS\system32\aticfx64.dll, 8.17.0010.1429 (English), 12/16/2015 19:44:32, 1519232 bytes
Driver: C:\WINDOWS\system32\amdxc64.dll, 8.18.0010.0057 (English), 12/16/2015 18:07:46, 10339016 bytes
Driver: C:\WINDOWS\SysWOW64\aticfx32.dll, 8.17.0010.1429 (English), 12/16/2015 19:44:28, 1249664 bytes
Driver: C:\WINDOWS\SysWOW64\amdxc32.dll, 8.18.0010.0057 (English), 12/16/2015 19:44:10, 8426376 bytes
Driver: C:\WINDOWS\system32\OpenCL.dll, 2.00.0004.0000 (English), 12/16/2015 19:13:44, 73744 bytes
Driver: C:\WINDOWS\system32\amdocl64.dll, 10.00.1912.0005 (English), 12/16/2015 19:25:02, 49992720 bytes
Driver: C:\WINDOWS\system32\clinfo.exe, 12/16/2015 19:41:02, 243728 bytes
Driver: C:\WINDOWS\SysWOW64\OpenCL.dll, 2.00.0004.0000 (English), 12/16/2015 19:13:44, 68112 bytes
Driver: C:\WINDOWS\SysWOW64\amdocl.dll, 10.00.1912.0005 (English), 12/16/2015 19:20:32, 41519120 bytes
Driver: C:\Program Files\AMD\amdkmpfd\amdkmpfd.stz, 8.14.0001.6028 (English), 12/16/2015 19:15:18, 82704 bytes
Driver: C:\Program Files\AMD\amdkmpfd\amdkmpfd.itz, 6/4/2015 01:56:58, 1988 bytes
Driver: C:\Program Files\AMD\amdkmpfd\amdkmpfd.ctz, 6/4/2015 02:05:54, 9805 bytes
Driver: C:\WINDOWS\system32\atig6pxx.dll, 8.14.0001.6489 (English), 12/16/2015 19:29:48, 84504 bytes
Driver: C:\WINDOWS\SysWOW64\atiu9pag.dll, 8.14.0001.6489 (English), 12/16/2015 19:45:00, 112392 bytes
Driver: C:\WINDOWS\SysWOW64\atiuxpag.dll, 8.14.0001.6489 (English), 12/16/2015 19:45:42, 143080 bytes
Driver: C:\WINDOWS\SysWOW64\atigktxx.dll, 8.14.0001.6489 (English), 12/16/2015 19:29:50, 151056 bytes
Driver: C:\WINDOWS\SysWOW64\atiglpxx.dll, 8.14.0001.6489 (English), 12/16/2015 19:29:52, 78864 bytes
Driver: C:\Program Files\Common Files\ATI Technologies\Multimedia\AMDh264Enc32.dll, 15.30.1025.1001 (English), 12/16/2015 19:43:52, 940008 bytes
Driver: C:\Program Files\Common Files\ATI Technologies\Multimedia\AMDh264Enc64.dll, 15.30.1025.1001 (English), 12/16/2015 19:43:56, 1124984 bytes
Driver: C:\Program Files\Common Files\ATI Technologies\Multimedia\AMDhwDecoder_32.dll, 1.00.0000.0001 (English), 12/16/2015 19:14:40, 217104 bytes
Driver: C:\Program Files\Common Files\ATI Technologies\Multimedia\AMDhwDecoder_64.dll, 1.00.0000.0001 (English), 12/16/2015 19:15:02, 255000 bytes
Driver: C:\Program Files\Common Files\ATI Technologies\Multimedia\amf-mft-mjpeg-decoder32.dll, 1.00.0000.0002 (English), 12/16/2015 19:25:08, 678416 bytes
Driver: C:\Program Files\Common Files\ATI Technologies\Multimedia\amf-mft-mjpeg-decoder64.dll, 1.00.0000.0002 (English), 12/16/2015 19:25:10, 723984 bytes
Driver: C:\Program Files\Common Files\ATI Technologies\Multimedia\mcl32.dll, 1.04.0000.0000 (English), 12/16/2015 19:41:18, 57872 bytes
Driver: C:\Program Files\Common Files\ATI Technologies\Multimedia\mcl64.dll, 1.04.0000.0000 (English), 12/16/2015 19:41:30, 73232 bytes
Driver: C:\Program Files\Common Files\ATI Technologies\Multimedia\amf-wic-jpeg-decoder32.dll, 1.01.0000.0000 (English), 12/16/2015 19:25:14, 915480 bytes
Driver: C:\Program Files\Common Files\ATI Technologies\Multimedia\amf-wic-jpeg-decoder64.dll, 1.01.0000.0000 (English), 12/16/2015 19:25:18, 924688 bytes
Driver: C:\WINDOWS\system32\coinst_15.30.dll, 1.00.0005.0009 (English), 12/16/2015 19:41:06, 874000 bytes

Pritzooo · January 2016

Second part (don't know why they are two parts?). Thanks for all of your help!:

Name: AMD Radeon R7 Graphics + R7 200 Dual Graphics
Device ID: PCI\VEN_1002&DEV_6611&SUBSYS_3D791642&REV_00\4&AC7F6AD&0&0011
Driver: C:\WINDOWS\system32\DRIVERS\atikmdag.sys, 8.01.0001.1533 (English), 12/16/2015 19:31:14, 23969808 bytes
Driver: C:\WINDOWS\system32\DRIVERS\ati2erec.dll, 1.00.0000.0024 (English), 12/16/2015 19:25:20, 52240 bytes
Driver: C:\WINDOWS\system32\DRIVERS\amdacpksd.sys, 2015.1204.1152.0059 (English), 12/16/2015 19:13:46, 305392 bytes
Driver: C:\WINDOWS\system32\atiumd64.dll, 9.14.0010.1162 (English), 12/16/2015 19:45:10, 10919104 bytes
Driver: C:\WINDOWS\system32\atiumd6a.dll, 8.14.0010.0533 (English), 12/16/2015 19:45:18, 9105552 bytes
Driver: C:\WINDOWS\system32\atitmm64.dll, 6.14.0011.0025 (English), 12/16/2015 19:37:32, 199696 bytes
Driver: C:\WINDOWS\system32\amdpcom64.dll, 8.14.0010.0023 (English), 12/16/2015 19:44:02, 88032 bytes
Driver: C:\WINDOWS\system32\atimpc64.dll, 8.14.0010.0023 (English), 12/16/2015 19:44:56, 88032 bytes
Driver: C:\WINDOWS\system32\atiadlxx.dll, 7.16.0010.1301 (English), 12/16/2015 19:25:22, 1281552 bytes
Driver: C:\WINDOWS\system32\atiumd6a.cap, 12/16/2015 09:11:08, 3437632 bytes
Driver: C:\WINDOWS\system32\atimuixx.dll, 6.14.0010.1002 (English), 12/16/2015 19:32:02, 40464 bytes
Driver: C:\WINDOWS\system32\atiapfxx.exe, 6.14.0010.1001 (English), 12/16/2015 19:26:08, 375824 bytes
Driver: C:\WINDOWS\system32\ativvsva.dat, 11/4/2015 21:24:18, 157144 bytes
Driver: C:\WINDOWS\system32\ativvsvl.dat, 11/4/2015 21:24:18, 204952 bytes
Driver: C:\WINDOWS\system32\ativvaxy_cik.dat, 12/16/2015 09:11:12, 234292 bytes
Driver: C:\WINDOWS\system32\ativvaxy_cik_nd.dat, 12/16/2015 09:11:12, 232624 bytes
Driver: C:\WINDOWS\system32\ativce02.dat, 12/16/2015 09:11:12, 100832 bytes
Driver: C:\WINDOWS\system32\amdmmcl6.dll, 1.06.0000.0000 (English), 12/16/2015 19:19:06, 59408 bytes
Driver: C:\WINDOWS\system32\atiesrxx.exe, 6.14.0011.1209 (English), 12/16/2015 19:29:38, 254992 bytes
Driver: C:\WINDOWS\system32\atieclxx.exe, 6.14.0011.1209 (English), 12/16/2015 19:29:16, 561168 bytes
Driver: C:\WINDOWS\system32\atidemgy.dll, 4.05.5816.21223 (English), 12/16/2015 19:28:54, 451088 bytes
Driver: C:\WINDOWS\system32\atio6axx.dll, 6.14.0010.13416 (English), 12/16/2015 19:34:22, 31385616 bytes
Driver: C:\WINDOWS\system32\aticalrt64.dll, 6.14.0010.1848 (English), 12/16/2015 19:28:36, 71184 bytes
Driver: C:\WINDOWS\system32\aticalcl64.dll, 6.14.0010.1848 (English), 12/16/2015 19:26:12, 64528 bytes
Driver: C:\WINDOWS\system32\aticaldd64.dll, 6.14.0010.1848 (English), 12/16/2015 19:27:52, 15720464 bytes
Driver: C:\WINDOWS\system32\atiapfxx.blb, 12/16/2015 09:09:52, 683968 bytes
Driver: C:\WINDOWS\system32\amdhdl64.dll, 12/16/2015 19:13:50, 143376 bytes
Driver: C:\WINDOWS\system32\hsa-thunk64.dll, 12/16/2015 19:41:14, 203792 bytes
Driver: C:\WINDOWS\system32\amdmantle64.dll, 9.01.0010.0099 (English), 12/16/2015 19:17:14, 6651920 bytes
Driver: C:\WINDOWS\system32\mantle64.dll, 9.01.0010.0099 (English), 12/16/2015 19:41:16, 136208 bytes
Driver: C:\WINDOWS\system32\mantleaxl64.dll, 9.01.0010.0099 (English), 12/16/2015 19:41:18, 104976 bytes
Driver: C:\WINDOWS\system32\ativce03.dat, 12/16/2015 09:11:12, 177344 bytes
Driver: C:\WINDOWS\system32\ativvaxy_vi.dat, 12/16/2015 09:11:14, 322740 bytes
Driver: C:\WINDOWS\system32\ativvaxy_vi_nd.dat, 12/16/2015 09:11:14, 321072 bytes
Driver: C:\WINDOWS\system32\ativvaxy_cz_nd.dat, 12/16/2015 09:11:14, 258464 bytes
Driver: C:\WINDOWS\system32\amde31a.dat, 12/16/2015 09:09:18, 175648 bytes
Driver: C:\WINDOWS\system32\detoured.dll, 2.01.0000.0207 (English), 12/16/2015 19:41:06, 12816 bytes
Driver: C:\WINDOWS\system32\amdgfxinfo64.dll, 12/16/2015 19:13:50, 213520 bytes
Driver: C:\WINDOWS\system32\atieah64.exe, 12/16/2015 19:28:56, 171032 bytes
Driver: C:\WINDOWS\system32\ativvaxy_FJ.dat, 12/16/2015 09:11:14, 252628 bytes
Driver: C:\WINDOWS\system32\ativvaxy_FJ_nd.dat, 12/16/2015 09:11:14, 249680 bytes
Driver: C:\WINDOWS\system32\amdocl12cl64.dll, 0.08.0000.0000 (English), 12/16/2015 19:22:22, 27605008 bytes
Driver: C:\WINDOWS\system32\amdicdxx.dat, 12/16/2015 09:09:22, 843639 bytes
Driver: C:\WINDOWS\system32\atiicdxx.dat, 11/6/2014 10:53:26, 737410 bytes
Driver: C:\WINDOWS\system32\amdlvr64.dll, 1.00.0003.0016 (English), 12/16/2015 19:15:26, 686608 bytes
Driver: C:\WINDOWS\system32\ativvaxy_el.dat, 12/16/2015 09:11:14, 323588 bytes
Driver: C:\WINDOWS\system32\ativvaxy_el_nd.dat, 12/16/2015 09:11:14, 320992 bytes
Driver: C:\WINDOWS\system32\amdmiracast.dll, 12/16/2015 19:44:00, 471344 bytes
Driver: C:\WINDOWS\system32\amde34a.dat, 12/16/2015 09:09:20, 166560 bytes
Driver: C:\WINDOWS\system32\ativvaxy_stn_nd.dat, 12/16/2015 09:11:14, 261920 bytes
Driver: C:\WINDOWS\system32\dgtrayicon.exe, 12/16/2015 19:41:08, 232464 bytes
Driver: C:\WINDOWS\system32\AMDKernelEvents.man, 12/16/2015 09:09:22, 7112 bytes
Driver: C:\WINDOWS\system32\atidxx64.dll, 8.17.0010.0644 (English), 12/16/2015 19:44:54, 13313544 bytes
Driver: C:\WINDOWS\SysWOW64\atiumdag.dll, 9.14.0010.1162 (English), 12/16/2015 19:45:28, 9158496 bytes
Driver: C:\WINDOWS\SysWOW64\atiumdva.dll, 8.14.0010.0533 (English), 12/16/2015 19:45:40, 8168856 bytes
Driver: C:\WINDOWS\SysWOW64\amdpcom32.dll, 8.14.0010.0023 (English), 12/16/2015 19:44:00, 81200 bytes
Driver: C:\WINDOWS\SysWOW64\atimpc32.dll, 8.14.0010.0023 (English), 12/16/2015 19:44:56, 81200 bytes
Driver: C:\WINDOWS\SysWOW64\atiadlxy.dll, 7.16.0010.1301 (English), 12/16/2015 19:25:26, 950288 bytes
Driver: C:\WINDOWS\SysWOW64\atiadlxx.dll, 7.16.0010.1301 (English), 12/16/2015 19:25:26, 950288 bytes
Driver: C:\WINDOWS\SysWOW64\atiumdva.cap, 12/16/2015 09:11:10, 3471376 bytes
Driver: C:\WINDOWS\SysWOW64\ativvsva.dat, 11/4/2015 21:24:18, 157144 bytes
Driver: C:\WINDOWS\SysWOW64\ativvsvl.dat, 11/4/2015 21:24:18, 204952 bytes
Driver: C:\WINDOWS\SysWOW64\amdmmcl.dll, 1.06.0000.0000 (English), 12/16/2015 19:19:04, 48144 bytes
Driver: C:\WINDOWS\SysWOW64\atioglxx.dll, 6.14.0010.13416 (English), 12/16/2015 19:37:24, 25848848 bytes
Driver: C:\WINDOWS\SysWOW64\atidxx32.dll, 8.17.0010.0644 (English), 12/16/2015 19:44:42, 11011560 bytes
Driver: C:\WINDOWS\SysWOW64\aticalrt.dll, 6.14.0010.1848 (English), 12/16/2015 19:28:14, 60944 bytes
Driver: C:\WINDOWS\SysWOW64\aticalcl.dll, 6.14.0010.1848 (English), 12/16/2015 19:26:10, 57872 bytes
Driver: C:\WINDOWS\SysWOW64\aticaldd.dll, 6.14.0010.1848 (English), 12/16/2015 19:27:20, 14310928 bytes
Driver: C:\WINDOWS\SysWOW64\atiapfxx.blb, 12/16/2015 09:09:52, 683968 bytes
Driver: C:\WINDOWS\SysWOW64\amdhdl32.dll, 12/16/2015 19:13:50, 132112 bytes
Driver: C:\WINDOWS\SysWOW64\hsa-thunk.dll, 12/16/2015 19:41:12, 183312 bytes
Driver: C:\WINDOWS\SysWOW64\amdmantle32.dll, 9.01.0010.0099 (English), 12/16/2015 19:16:20, 5232656 bytes
Driver: C:\WINDOWS\SysWOW64\mantle32.dll, 9.01.0010.0099 (English), 12/16/2015 19:41:14, 122384 bytes
Driver: C:\WINDOWS\SysWOW64\mantleaxl32.dll, 9.01.0010.0099 (English), 12/16/2015 19:41:18, 97808 bytes
Driver: C:\WINDOWS\SysWOW64\detoured.dll, 2.01.0000.0207 (English), 12/16/2015 19:41:06, 12816 bytes
Driver: C:\WINDOWS\SysWOW64\amdgfxinfo32.dll, 12/16/2015 19:13:48, 198672 bytes
Driver: C:\WINDOWS\SysWOW64\atieah32.exe, 12/16/2015 19:28:56, 154128 bytes
Driver: C:\WINDOWS\SysWOW64\amdocl12cl.dll, 0.08.0000.0000 (English), 12/16/2015 19:21:20, 22357008 bytes
Driver: C:\WINDOWS\SysWOW64\amdlvr32.dll, 1.00.0003.0016 (English), 12/16/2015 19:15:22, 571408 bytes
Driver: C:\WINDOWS\system32\ATIODCLI.exe, 1.00.0000.0001 (English), 12/16/2015 19:34:50, 59920 bytes
Driver: C:\WINDOWS\system32\ATIODE.exe, 1.00.0000.0001 (English), 12/16/2015 19:35:16, 341520 bytes
Driver: C:\WINDOWS\system32\atisamu64.dll, 7.01.0000.0001 (English), 12/16/2015 19:37:30, 97808 bytes
Driver: C:\WINDOWS\system32\amdhcp64.dll, 1.00.0000.0001 (English), 12/16/2015 19:43:56, 151968 bytes
Driver: C:\WINDOWS\system32\kapp_ci.sbin, 7/24/2015 22:43:02, 47664 bytes
Driver: C:\WINDOWS\system32\kapp_si.sbin, 7/24/2015 22:43:02, 43536 bytes
Driver: C:\WINDOWS\system32\samu_krnl_ci.sbin, 6/18/2014 17:28:18, 140240 bytes
Driver: C:\WINDOWS\system32\samu_krnl_isv_ci.sbin, 12/12/2013 13:53:56, 138832 bytes
Driver: C:\WINDOWS\system32\amdave64.dll, 9.00.0006.0000 (English), 12/16/2015 19:43:48, 128568 bytes
Driver: C:\WINDOWS\SysWOW64\amdave32.dll, 9.00.0006.0000 (English), 12/16/2015 19:43:48, 120200 bytes
Driver: C:\WINDOWS\SysWOW64\atisamu32.dll, 7.01.0000.0001 (English), 12/16/2015 19:37:26, 89616 bytes
Driver: C:\WINDOWS\SysWOW64\amdhcp32.dll, 1.00.0000.0001 (English), 12/16/2015 19:43:56, 138416 bytes
Driver: C:\WINDOWS\system32\DRIVERS\atikmpag.sys, 8.14.0001.6489 (English), 12/16/2015 19:31:38, 679952 bytes
Driver: C:\WINDOWS\system32\atiu9p64.dll, 8.14.0001.6489 (English), 12/16/2015 19:44:58, 130616 bytes
Driver: C:\WINDOWS\system32\atiuxp64.dll, 8.14.0001.6489 (English), 12/16/2015 19:45:42, 162784 bytes
Driver: C:\WINDOWS\system32\atig6txx.dll, 8.14.0001.6489 (English), 12/16/2015 19:29:48, 166416 bytes
Driver: C:\WINDOWS\system32\atiglpxx.dll, 8.14.0001.6489 (English), 12/16/2015 19:29:52, 78864 bytes
Driver: C:\WINDOWS\system32\aticfx64.dll, 8.17.0010.1429 (English), 12/16/2015 19:44:32, 1519232 bytes
Driver: C:\WINDOWS\system32\amdxc64.dll, 8.18.0010.0057 (English), 12/16/2015 18:07:46, 10339016 bytes
Driver: C:\WINDOWS\SysWOW64\aticfx32.dll, 8.17.0010.1429 (English), 12/16/2015 19:44:28, 1249664 bytes
Driver: C:\WINDOWS\SysWOW64\amdxc32.dll, 8.18.0010.0057 (English), 12/16/2015 19:44:10, 8426376 bytes
Driver: C:\WINDOWS\system32\OpenCL.dll, 2.00.0004.0000 (English), 12/16/2015 19:13:44, 73744 bytes
Driver: C:\WINDOWS\system32\amdocl64.dll, 10.00.1912.0005 (English), 12/16/2015 19:25:02, 49992720 bytes
Driver: C:\WINDOWS\system32\clinfo.exe, 12/16/2015 19:41:02, 243728 bytes
Driver: C:\WINDOWS\SysWOW64\OpenCL.dll, 2.00.0004.0000 (English), 12/16/2015 19:13:44, 68112 bytes
Driver: C:\WINDOWS\SysWOW64\amdocl.dll, 10.00.1912.0005 (English), 12/16/2015 19:20:32, 41519120 bytes
Driver: C:\Program Files\AMD\amdkmpfd\amdkmpfd.stz, 8.14.0001.6028 (English), 12/16/2015 19:15:18, 82704 bytes
Driver: C:\Program Files\AMD\amdkmpfd\amdkmpfd.itz, 6/4/2015 01:56:58, 1988 bytes
Driver: C:\Program Files\AMD\amdkmpfd\amdkmpfd.ctz, 6/4/2015 02:05:54, 9805 bytes
Driver: C:\WINDOWS\system32\atig6pxx.dll, 8.14.0001.6489 (English), 12/16/2015 19:29:48, 84504 bytes
Driver: C:\WINDOWS\SysWOW64\atiu9pag.dll, 8.14.0001.6489 (English), 12/16/2015 19:45:00, 112392 bytes
Driver: C:\WINDOWS\SysWOW64\atiuxpag.dll, 8.14.0001.6489 (English), 12/16/2015 19:45:42, 143080 bytes
Driver: C:\WINDOWS\SysWOW64\atigktxx.dll, 8.14.0001.6489 (English), 12/16/2015 19:29:50, 151056 bytes
Driver: C:\WINDOWS\SysWOW64\atiglpxx.dll, 8.14.0001.6489 (English), 12/16/2015 19:29:52, 78864 bytes
Driver: C:\Program Files\Common Files\ATI Technologies\Multimedia\AMDhwDecoder_32.dll, 1.00.0000.0001 (English), 12/16/2015 19:14:40, 217104 bytes
Driver: C:\Program Files\Common Files\ATI Technologies\Multimedia\AMDhwDecoder_64.dll, 1.00.0000.0001 (English), 12/16/2015 19:15:02, 255000 bytes

ceejay402 · January 2016

so i was about to watch this youtube to confirm how to update dual graphics and check out what they added:

https://www.youtube.com/watch?v=XI5JXIn9VbA

the user is stating the new crimson drivers dont work for dual. amd nevera dull moment. ok here's what i think you should try that video was released before the new fix so try the fix

i would use the autodetect http://support.amd.com/en-us/download/auto-detect-tool save the new drivers to the desktop like a file. uninstall old drivers and then add new ones. confirm its the fix http://support.amd.com/en-us/kb-articles/Pages/AMD-Radeon-Software-Crimson-Edition-16.1-Hotfix-Release-Notes.aspx

its also possible you may need to consider disabling the dual set up and just run the game with the 270x, again since you only have w10 you only have one prior drivers, until amd provides better drivers if the update doesnt fix your issue

Pritzooo · January 2016

@ceejay402 - you never guess what?! I got my game to recognise my card= no more pixelated tree/building shadows!!

So happy! Thank you for all of your help @ceejay402, turns out I did not even need to reinstall my drivers. If anyone has this issue please read this thread. A lovely simmer on there even wrote out the new graphicsrules coding (which I adapted for my own R7 series card). Good luck!

Muni · January 2018

Hi.
I still can't make this work for me.
I tried my only got this found: 1 match: 0.
I don't know what and where to write in the graphics rule sgr file.
Can anyone specify for me?
I have a radeon rx 560 series.
Thanks! :)

igazor · January 2018

Muni wrote: »

Hi.
I still can't make this work for me.
I tried my only got this found: 1 match: 0.
I don't know what and where to write in the graphics rule sgr file.
Can anyone specify for me?
I have a radeon rx 560 series.
Thanks!

Hi there.

Much more important than formal card recognition is getting the frame rate on that card capped and making sure it stays that way. If you haven't already done so, you will want to use Radeon Pro or a third party application like RivaTuner Stats Server (RTSS) to limit the frame rate for TS3 to the refresh rate of your monitor. Most monitors and laptop screens are 60 Hz, so that would be 60 fps. Uncapped frame rates will lead to graphics glitches, lag, screen tears, crashes, and can ultimately burn out the card. TS3 does not have a built-in fps limiter.

Checking the frame rates you are actually getting is easy. Ctrl+Shift+C to bring up the cheats console and type fps on (enter). As you play and move the game camera around, you can see the actual fps rates displayed. To make the display go away, cheats console again and fps off (enter).

Once that's confirmed, if not already, I can ask for the info needed and send you the instructions for the formal card recognition by way of PMs. We don't like to put that out on open channels because there are so many different cards out there and the instructions tend to confuse players on different device IDs.

The Sims Forums

My graphics card isn't recognized by The Sims 3??!!

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