Hi everyone, I'm having the same problem and I just created this account to ask for help; my original account is Kitylinda ( http://forums.thesims.com/pt_BR/profile/Kitylinda ) and I didn't changed or forgot my password, I was going to log in after a while and this message appears: "Invalid Login Information. Please try again." I tried again and again and it's always the same message. I tried to log in my EA and Origin account (that have the same email) and the same message appears, I'm afraid I was hacked. So I tried to get a new password but the email to confirm it simply doesn't appears in my mailbox. What can I do??? There's a way I can get my account back, 'cause if I don't all the stuff I bought in The Sims 3 website and games installed in origin will be lost.
Once you get in touch with a live person at EA Support, whether through phone or chat, explain the situation to them and (hopefully) they can help you recover the account.
I'm having the same issue with the Sims 3 site. Every time I try to visit the site to browse the store I have to reset my password, as it says my password is invalid. Including once yesterday and twice today.
It took me a while to figure out how to reset my password.
The "recover password" link shown when trying to log-in to the Sims 3 website sends me to EA's Customer Portal, which doesn't have a link to resetting my password. I click "EA help" at the top of the page and am taken to another page. I click on the Accounts button at the top of that page, and finally arrive at the page where I can reset my password.
Why doesn't the "recover password" link on the Sims 3 log-in page go directly to the page I need? Why do I have to go three pages deep to reset my password? Why am I having to reset my Sims 3 password every time I go to the site anyway?
Comments
I was just going to tell you to do that . Glad it's fixed
EA Help: Official Support
Once you get in touch with a live person at EA Support, whether through phone or chat, explain the situation to them and (hopefully) they can help you recover the account.
Good luck!
-von
https://graceymanorsims3.tumblr.com/
It took me a while to figure out how to reset my password.
The "recover password" link shown when trying to log-in to the Sims 3 website sends me to EA's Customer Portal, which doesn't have a link to resetting my password. I click "EA help" at the top of the page and am taken to another page. I click on the Accounts button at the top of that page, and finally arrive at the page where I can reset my password.
Why doesn't the "recover password" link on the Sims 3 log-in page go directly to the page I need? Why do I have to go three pages deep to reset my password? Why am I having to reset my Sims 3 password every time I go to the site anyway?