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    Blank Paint From Reference & Photos

    MooseGooseMooseGoose Posts: 127 Member
    in Mac - Technical Discussions
    Every time one of my Sims does one of these actions the canvas is blank or the photo is black. I have read that this is a problem with MacBook Pro w/ Retina display or if i had a sim paint from reference once it could affect gameplay as such. I don't want to play without my retina display and I don't want to start a new save. I just restarted my save not too long ago for other issues. I don't want to lose any progress.

    Does anyone have any suggestions?

    Comments

    • rosemowrosemow Posts: 163,575 Member
      Hello
      You may like to post feedback on this AHQ EA thread.
      http://answers.ea.com/t5/The-Sims-Mac/WORKAROUND-MAC-Black-photos/td-p/5660969
      You could just turn the Retina display off when painting or taking photos , then turn it back on again afterwards and see if the issue remains,
      oJ08oe8.jpg
      http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
      http://tinyurl.com/OneRoomOneWeek
      http://tinyurl.com/rosemow
      My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase
    • SimQARoboSimQARobo Posts: 248 SimQA
      Hello @MooseGoose

      I've moved this to the Mac section.

      - Which Mac OS are you using?
      - If you go into \Documents\Electronic Arts\The Sims 4\, what value is set for "uiscale"?
      If I don't actively respond here, I'm sorry. I can get a bit busy over at https://answers.ea.com/t5/The-Sims-4/ct-p/the-sims-4-en
    • MooseGooseMooseGoose Posts: 127 Member
      @SimQARobo

      Hello!
      -My OS is 10.12.4 (16E195)
      -I went to that through Finder but I could not find anything in the Sims 4 folder that says "ui scale"
    • Tremayne4260Tremayne4260 Posts: 3,126 Member
      Try opening the "Options.ini" folder in the Edit program. However, do not change anything in that file. @MooseGoose
      Second Star to the Right and Straight on 'til Morning.
    • MooseGooseMooseGoose Posts: 127 Member
      @Tremayne4260 Thank you for responding. I can't seem to find "edit program." I do have a file in my Sims 4 folder titled "Options.ini" but when I click it, I get an error that says "There is no application set to open the document “Options.ini”.
    • Tremayne4260Tremayne4260 Posts: 3,126 Member
      Right click on the "Options.ini" file. You should see an option to "open with" and then an arrow. Hover over that option and you should see the "Edit" there.
      Second Star to the Right and Straight on 'til Morning.
    • BluebellFloraBluebellFlora Posts: 7,110 Member
      You need to choose TextEdit in the list of Applications.
      apple-signature.png
    • MooseGooseMooseGoose Posts: 127 Member
      @BluebellFlora @Tremayne4260 Thank you for your help! I'm new to this so I appreciate it.

      @SimQARobo My UI Scale is set to 100
    • SimQARoboSimQARobo Posts: 248 SimQA
      @MooseGoose

      Do you happen to be using any mods? If so, do new photos & paintings still turn blank/black after removing the mods?
      If I don't actively respond here, I'm sorry. I can get a bit busy over at https://answers.ea.com/t5/The-Sims-4/ct-p/the-sims-4-en
    • MooseGooseMooseGoose Posts: 127 Member
      @SimQARobo
      I use MC Command Center. I disabled the mod and the photos are not black. Does this mean it's a problem with MC Command Center?
    • SimQARoboSimQARobo Posts: 248 SimQA
      @MooseGoose

      Highly likely, I think.
      If I don't actively respond here, I'm sorry. I can get a bit busy over at https://answers.ea.com/t5/The-Sims-4/ct-p/the-sims-4-en
    • Uzone27Uzone27 Posts: 2,808 Member
      Oh this isn't just a Mac thing... I +1 every time this topic comes up.
      I play mod and cc free on the PC and this is still an issue for me..

      All my reference paintings eventually turn black.
    • SimQARoboSimQARobo Posts: 248 SimQA
      Hello @Uzone27

      When you look in \Documents\Electronic Arts\The Sims 4\Options.ini, what value is set for "uiscale"?
      If I don't actively respond here, I'm sorry. I can get a bit busy over at https://answers.ea.com/t5/The-Sims-4/ct-p/the-sims-4-en
    • Uzone27Uzone27 Posts: 2,808 Member
      SimQARobo wrote: »
      Hello @Uzone27

      When you look in \Documents\Electronic Arts\The Sims 4\Options.ini, what value is set for "uiscale"?



      [options]
      tradsocialmenuenabled = 0

      autoageunplayed = 1

      uiscale = 100

      postprocessing = 0

      tutorialenabled = 1

      edgescrolling = 1

      moodchange = 1

      simquality = 2

      musiclevel = 255

      scriptmodsenabled = 0

      menumusiclevel = 255

      frameratelimit = 200

      advancedcamera = 0

      voicelevel = 255

      hidereportedcontent = 0

      inverthorizontalrotation = 0

      videocapturesize = 1

      visualquality = 0

      resolutionheight = 768

      showmodliststartup = 1

      videocapturesound = 1

      numboots = 167

      audiooutputmode = 2

      invertverticalrotation = 0

      fullscreen = 1

      viewdistance = 1

      visualeffects = 1

      autonomydisabledforactivesim = 0

      enabletelemetry = 1

      usehidpi = 1

      memorieshelperenabled = 1

      soundfxlevel = 255

      autoreconnect = 1

      advancedrendering = 0

      ambientlevel = 255

      resolutionrefresh = 0

      audioquality = 2

      uimute = 0

      voicemute = 0

      videocapturequality = 2

      focusmute = 1

      terrainquality = 1

      showonlinenotifications = 1

      onlineaccess = 1

      npcreplacement = 1

      generalreflections = 1

      soundfxmute = 0

      windowedfullscreen = 0

      useuncompressedtextures = 0

      disablescreensaverinfullscreenmode = 1

      matchspeedstereomusic = 1

      edgesmoothing = 2

      autonomyhousehold = 3

      disablecomments = 0

      resolutionwidth = 1280

      verticalsync = 1

      lastdevice = 0;8086;2a02;1666

      modsdisabled = 0

      sceneresolution = 3

      masterlevel = 255

      objectquality = 2

      videocapturehideui = 1

      videocapturetime = 0

      screenshotpostui = 0

      uisoundsxlevel = 255

      lightingquality = 2

      simssetagingenabled = 2

      musicmute = 0

      ambientmute = 0

      simssetagespeed = 2

      edgescrollingwarning = 1
    • Tremayne4260Tremayne4260 Posts: 3,126 Member
      MooseGoose wrote: »
      @SimQARobo
      I use MC Command Center. I disabled the mod and the photos are not black. Does this mean it's a problem with MC Command Center?

      Report this on the site you got MC command from and alert them to this problem. They may not be aware of it. :)
      Second Star to the Right and Straight on 'til Morning.
    • SimQARoboSimQARobo Posts: 248 SimQA
      @UZone27

      Thank you.

      - Is your game patched up to the most recent release? (The version number on the Main Menu should say 1.29.69.1020)
      - Can you send over your dxdiag?
      If I don't actively respond here, I'm sorry. I can get a bit busy over at https://answers.ea.com/t5/The-Sims-4/ct-p/the-sims-4-en
    • Uzone27Uzone27 Posts: 2,808 Member
      edited May 2017
      @SimQARobo

      I just ran a quick scan for updates and it says I'm all set.

      I assume the video specs is all you need? If not let me know.
      Thanks.

      System Information
      Time of this report: 5/23/2017, 21:29:12
      Machine name: HP-PC
      Operating System: Windows Vista™ Home Premium (6.0, Build 6002) Service Pack 2 (6002.vistasp2_gdr.170209-0600)
      Language: English (Regional Setting: English)
      System Manufacturer: Hewlett-Packard
      System Model: HP Pavilion dv2700 Notebook PC
      BIOS: Ver 1.00PARTTBL8
      Processor: Intel(R) Core(TM)2 Duo CPU T5550 @ 1.83GHz (2 CPUs), ~1.8GHz
      Memory: 3062MB RAM
      Page File: 2024MB used, 4314MB available
      Windows Dir: C:\Windows
      DirectX Version: DirectX 11
      DX Setup Parameters: Not found
      DxDiag Version: 7.00.6002.18107 32bit Unicode
      DxDiag Notes
      Display Tab 1: No problems found.
      Sound Tab 1: No problems found.
      Sound Tab 2: No problems found.
      Input Tab: No problems found.
      DirectX Debug Levels
      Direct3D: 0/4 (retail)
      DirectDraw: 0/4 (retail)
      DirectInput: 0/5 (retail)
      DirectMusic: 0/5 (retail)
      DirectPlay: 0/9 (retail)
      DirectSound: 0/5 (retail)
      DirectShow: 0/6 (retail)
      Display Devices
      Card name: Mobile Intel(R) 965 Express Chipset Family
      Manufacturer: Intel Corporation
      Chip type: Mobile Intel(R) 965 Express Chipset Family
      DAC type: Internal
      Device Key: Enum\PCI\VEN_8086&DEV_2A02&SUBSYS_30CD103C&REV_0C
      Display Memory: 358 MB
      Dedicated Memory: 0 MB
      Shared Memory: 358 MB
      Current Mode: 1280 x 768 (32 bit) (60Hz)
      Monitor: Generic PnP Monitor
      Driver Name: igdumdx32.dll,igd10umd32.dll
      Driver Version: 7.15.0010.1666 (English)
      DDI Version: 10
      BGRA Supported: Yes
      Driver Attributes: Final Retail
      Driver Date/Size: 2/26/2009 12:34:14, 536576 bytes
      WHQL Logo'd: Yes
      WHQL Date Stamp:
      Device Identifier: {D7B78E66-6942-11CF-0E75-C710ACC2CA35}
      Vendor ID: 0x8086
      Device ID: 0x2A02
      SubSys ID: 0x30CD103C
      Revision ID: 0x000C
      Revision ID: 0x000C
      Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_B ModeVC1_B
      Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
      {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
      {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
      {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
      {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
      {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
      {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
      {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
      DDraw Status: Enabled
      D3D Status: Enabled
      AGP Status: Enabled
    • BluebellFloraBluebellFlora Posts: 7,110 Member
      @Uzone27 That's interesting. Even though you're on a Windows PC and this is the Mac forum, your specs. are pretty low so maybe this issue is related to low end graphics chipsets across the board? Is that possible @SimQARobo ?
      apple-signature.png
    • SimQARoboSimQARobo Posts: 248 SimQA
      @Uzone27

      I've been told that your video card is unsupported.

      Supported video cards are listed here:
      https://help.ea.com/en-us/help/the-sims/the-sims-4/the-sims-4-system-requirements/
      If I don't actively respond here, I'm sorry. I can get a bit busy over at https://answers.ea.com/t5/The-Sims-4/ct-p/the-sims-4-en
    • Uzone27Uzone27 Posts: 2,808 Member
      SimQARobo wrote: »
      @Uzone27

      I've been told that your video card is unsupported.

      Supported video cards are listed here:
      https://help.ea.com/en-us/help/the-sims/the-sims-4/the-sims-4-system-requirements/

      Gotcha.
      For the record however you should know that the circumstances kinda rule out the video card, as invariably my Sim always finishes the painting and it's just fine. They only turn black after they have hung on the wall for a while...usually the next time I boot the game is when I will notice all the reference paimtings are black while all other painting remain fine.

    • SimQARoboSimQARobo Posts: 248 SimQA
      @Uzone27

      Would you be willing to send me your save files? (Preferably with the paintings on the wall but not yet turned black)

      If so, please refer to this post for instructions:
      http://answers.ea.com/t5/The-Sims-4-Bug-Reports/INFORMATION-How-to-Send-User-Files-to-The-Sims-4-Team/m-p/6065302
      If I don't actively respond here, I'm sorry. I can get a bit busy over at https://answers.ea.com/t5/The-Sims-4/ct-p/the-sims-4-en
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