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    Game Crashes

    vintagesaturdayvintagesaturday Posts: 258 Member
    in Mac - Technical Discussions
    Does anyone else experience a lot of game crashes on their Mac?

    I have started a fully new game (& removed all CC) but still have this issue. There's no real pattern. Game will run fine, but spontaneously crash when saving or traveling between lots. It's not every time, but happens every time I play at least once, up to five or so times before I just give up.

    I have a Macbook Pro with 8GB RAM so I'm not sure what the issue is, specifically, just that it seems to randomly close when trying to save.
    Gallery : VintageSaturday // Simblr : S.E. Sims
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    Comments

    • BluebellFloraBluebellFlora Posts: 7,110 Member
      What exact Mac do you have? Need more info than just the installed RAM, including macOS version, graphics, CPU :)
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    • vintagesaturdayvintagesaturday Posts: 258 Member
      I have a Macbook Pro - not the new one, it's the 'mid 2012' version but it was purchased new from Apple store in March 2014.

      OS: Sierra 10.12.2
      Graphics: Intel HD Graphics 4000 1536 MB
      CPU: 2.5 GHz Intel Core i5
      Memory: 2 slots of 4 GB, for total 8 RAM

      Anything else that may help?
      Gallery : VintageSaturday // Simblr : S.E. Sims
      ltx83WK.png
    • WiggleyTuffWiggleyTuff Posts: 600 Member
      Im not good with Macs but it seems to be way under recommended specs. Though maybe it works different on Macs than other laptops/pcs
    • vintagesaturdayvintagesaturday Posts: 258 Member
      According to EA, minimum requirements:


      OS: Mac OS® X 10.7.5 (Lion)

      PROCESSOR: Intel Core 2 Duo 2.4Ghz Processor or better

      VIDEO CARD: NVIDIA GeForce 320M, 9600M, 9400M,ATI Radeon HD 2600 Pro or better. Video RAM of 256MB or better.

      MEMORY: 4GB RAM

      HARD DRIVE: 10 GB of Hard Drive space

      INPUT: Keyboard and Mouse


      And recommended:

      OS: Mac OS® X 10.9 or later

      PROCESSOR: Intel Core i5 or better

      VIDEO CARD: NVIDIA GTX 650 or better

      MEMORY: 8GB RAM

      HARD DRIVE: 12 GB of Hard Drive space

      INPUT: Keyboard and Mouse
      Gallery : VintageSaturday // Simblr : S.E. Sims
      ltx83WK.png
    • WiggleyTuffWiggleyTuff Posts: 600 Member
      Yeah but thats only for the base game, of you use the majority of the packs it adds up and those specs arent viable anymore.
      What packs do you use?
    • BluebellFloraBluebellFlora Posts: 7,110 Member
      vintagesaturday wrote: »
      I have a Macbook Pro - not the new one, it's the 'mid 2012' version but it was purchased new from Apple store in March 2014.

      OS: Sierra 10.12.2
      Graphics: Intel HD Graphics 4000 1536 MB
      CPU: 2.5 GHz Intel Core i5
      Memory: 2 slots of 4 GB, for total 8 RAM

      Anything else that may help?

      Your specs. are absolutely fine and meet the minimum requirements for the game. However, the Intel HD 4000 isn't particularly powerful and there have been issues with it right from the beginning. Please go into Documents > Electronic Arts > The Sims 4 and drag the Options.ini file to the Trash. Load your game and see how it performs. Trashing that file resets the graphic settings to default based on what the game thinks your Intel chipset is capable of :)
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    • BluebellFloraBluebellFlora Posts: 7,110 Member
      @vintagesaturday this thread has more info on the Intel HD 4000 - http://forums.thesims.com/en_US/discussion/816146/intel-hd-4000-graphics-cards/p1
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    • vintagesaturdayvintagesaturday Posts: 258 Member
      I do have all the packs, lol. Every one, whoops.

      Thank you so much @BluebellFlora for the link - I didn't realize it might be a graphics card issue. I will try that!
      Gallery : VintageSaturday // Simblr : S.E. Sims
      ltx83WK.png
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