Forum Announcement, Click Here to Read More From EA_Cade.
Cant connect to the gallery
Hannah707
Posts: 20 New Member
Hey guys, I'm not able to connect to the gallery. I have been trying to figure out why this is happening to me for hours. Im the administrator on this computer, my firewall is not even on, and I'm connected online with origin.
When i start the game, it says I'm offline and when i try to connect, it takes forever and then says it failed. Being new to mac, i don't know what else it could be or what else i could do. I know on PC you can just right click the sims shortcut and run as administrator, but it won't let me do that on a mac.
Also in settings, i have online access checked on.
Anyone know what to do? Any help is really appreciated!!
When i start the game, it says I'm offline and when i try to connect, it takes forever and then says it failed. Being new to mac, i don't know what else it could be or what else i could do. I know on PC you can just right click the sims shortcut and run as administrator, but it won't let me do that on a mac.
Also in settings, i have online access checked on.
Anyone know what to do? Any help is really appreciated!!
0
Comments
> Hey guys, I'm not able to connect to the gallery. I have been trying to figure out why this is happening to me for hours. Im the administrator on this computer, my firewall is not even on, and I'm connected online with origin.
>
> When i start the game, it says I'm offline and when i try to connect, it takes forever and then says it failed. Being new to mac, i don't know what else it could be or what else i could do. I know on PC you can just right click the sims shortcut and run as administrator, but it won't let me do that on a mac.
>
> Also in settings, i have online access checked on.
> Anyone know what to do? Any help is really appreciated!!
I'm having the same problem as you I've been trying to connect since the game has launched and I've failed.
> Same issue. When it does allow me to connect and i go to the gallery all of the creations have a big red "X" over them stating they cannot "be found". This all happened after the maintenance on origin a few days ago.. Any solutions?
Same thing with me girl :/
> Same issue. When it does allow me to connect and i go to the gallery all of the creations have a big red "X" over them stating they cannot "be found". This all happened after the maintenance on origin a few days ago.. Any solutions?
This right here. I have been able to 'connect' to the gallery, but I am unable to access any of the creations, either. All with that same big red "X". Very discouraging! I hope someone's coming up with a solution?
> So I came up with a somewhat solution. If I take out all the cc and then go into the gallery-it works fine. But once I put the cc back in, same problem.. So whenever I want to download anything I'll remove the cc and then just replace it later. Super annoying, but that's my only solution thus far.
Hmm... this is interesting. I took out all my CC and i was finally able to connect. So does that mean a corrupt file is causing us not to connect?
Maybe i can pinpoint which ones are responsible.
1) Bad custom content. For me it was eyes and eyebrows downloaded from The Sims Resource. Took everything out of the Mods folder, replaced all the stuff knew actually worked, tested it, and then I reloaded the remaining files two at a time until I reproduced the problem and identified the toxic package(s). It may not be just one. If you have several packages by the same creator, be sure to test them all. I've found that sometimes, all of a particular creator's files are all toxic. They may work fine on PC so don't pitch them. But for whatever reason, they don't on Mac. I usually hold onto mine just in case a new patch, update or expansion pack fixes the problem.
2) The Origin application has crashed but I didn't realize it, so each time I restarted the game, I still couldn't connect, even though I got rid of the bad content. Shut Origin down, restart it and restart the game. I truly hate having to run Origin to get Sims 4 to work. It just chews up RAM I really could use.
Since then, I make sure to test all new custom content as I install it. That way, I know right away if it's going to be a problem. This used to be a chore with Sims 3 because of the painfully slow load times. But it's a piece of cake with Sims 4. Another thing you can do is to color code new packages as you add them so it's easy to find it again if it causes you trouble. If it works, you can take the color tags off but I usually don't. I tag all my good packages green for "good". New stuff I'm trying for the first time I tag yellow for "Caution". Bad packages I tag red so I know which ones to throw away.
> Since then, I make sure to test all new custom content as I install it. That way, I know right away if it's going to be a problem. This used to be a chore with Sims 3 because of the painfully slow load times. But it's a piece of cake with Sims 4. Another thing you can do is to color code new packages as you add them so it's easy to find it again if it causes you trouble. If it works, you can take the color tags off but I usually don't. I tag all my good packages green for "good". New stuff I'm trying for the first time I tag yellow for "Caution". Bad packages I tag red so I know which ones to throw away.
Using the tags to colour code cc is a really good idea. I never thought of that.
> I can't go online either. Every time I try it says "Could Not Connect". It has NO custom content and is a fresh install.
Make sure you have online access enabled in the settings and that you are connected online in origin too.