EDIT: Still Not Working / Game Crashes on Startup (Win 10)

jjlb98

Every time I launch the game, it immediately gives me "The Sims 4 has stopped working." and I have to close out the window. This is NOT "has stopped responding" and waiting for it to become active again.

I have a pretty good computer.

Processor Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz
Video Card NVIDIA GeForce GTX 1070
RAM 12 GB
Operating System Microsoft Windows 10 (build 16299), 64-bit

This has only started happening recently. Not sure why. I'm not running the game with mods at this time. I've tried repairing the game as well as completely uninstalling and reinstalling. I've deleted (well, technically moved) my TS4 folder in Documents and started fresh on launch. This doesn't help either.

Can anyone help?

EDIT: So, I updated my driver as requested, and moved my documents folder to my / drive. If I immediately start the game after installing my driver, it runs. The moment I close it, it will no longer start up again. Restarting my computer, closing other programs, and deleting my documents folder don't fix anything. It still doesn't run unless I reinstall my driver

rosemow

Hello
Which drive is Sims 4 installed on?

Try updating your nvidia graphics drivers and see if that helps.

Try turning off origin in-game and see if that helps. To do that, go,to Game Library in Origin . Right click on The Sims 4 picture. Click on “Game Properties”. Then untick the box that enables origin in-game

phoebebebe13

You need to update your video driver . http://nvidia.com/Download/index.aspx

Your C hard drive drive is way too small to game on . You only have 5gb hard drive space left. I suggest cleaning out your C drive. You need to install the game on D drive where your larger hard drive is and moving your documents folder to D drive. See thread below

http://forums.thesims.com/en_US/discussion/795970/how-do-i-save-games-to-the-d-drive#latest

jjlb98

Thank you!

phoebebebe13

Your very welcome !

jjlb98

So, I updated my driver as requested, and moved my documents folder to my D drive. If I immediately start the game after installing my driver, it runs. The moment I close it, it will no longer start up again. Restarting my computer, closing other programs, and deleting my documents folder don't fix anything. It still doesn't run unless I reinstall my driver all over again.

rosemow

jjlb98 wrote: »

So, I updated my driver as requested, and moved my documents folder to my D drive. If I immediately start the game after installing my driver, it runs. The moment I close it, it will no longer start up again. Restarting my computer, closing other programs, and deleting my documents folder don't fix anything. It still doesn't run unless I reinstall my driver

Hello
It would be best to install the sims 4 game onto the D drive also.

To change where the sims 4 game is installed , go to Application settings, and the setting will be under "Installs and Saves "


This link explains how to move your sims 4 game to another drive without needing to uninstall , download and reinstall it again.
https://help.ea.com/article/backing-up-and-restoring-your-origin-games

jjlb98

I already did that as well. Still having issues.

rosemow

I am sorry that you are having these issues.
Make sure that the game is using the nvidia card
http://forums.thesims.com/en_US/discussion/776882/sims-4-and-switchable-graphics-how-to-nvidia-amd

jjlb98

Nvidia is the only graphics processor on my computer. There isn't a second one it might be using by mistake. So I can't do that to fix it. When I go to that window, there is no option to "Select preferred graphics processor."

rosemow

When @phoebebebe13 comes onto the forums she may have other suggestions that may help.

jjlb98

Okay, thank you!

phoebebebe13

Have you tried turning off your anti virus? Something could be blocking the game from starting . It could be a windows 10 issue and I don't have windows 10. You would need @chesterbigbird for windows 10

jjlb98

Tried that. Didn't help. What's really strange is many other Origin games I have, that are far more demanding graphics and memory wise, work just fine. So it's something specifically with The Sims 4.

phoebebebe13

Try turning off origin in game https://sims4.crinrict.com/en/2014/09/deactivate-origin-in-game/

jjlb98

That did it! Thanks!

phoebebebe13

Your welcome! Glad that fixed it!