Having Issues Loading?

Broncos4life

I'm not sure if this is the correct section, so my apologies if I posted this in the wrong place.

When the pre-Cats and Dogs patch came out, it really helped with my game speed. Something happened since then, and now loading screens take longer, it takes a minute for the graphics to fix themselves, and my game constantly freezes with the "not responding" in the corner, and fixes itself after 30 seconds to a minute. I took my script mods and MC Command Center out of my mods folder and played with the game running for about 10 minutes and had the same issues. I then took all my mods out of the mods folder, and still have issues. I'm really lost as to where to go from here.

rosemow

Hello
I am sorry that you are having these issues
Could you please post your DxDiag info here.
To gather a DXDIAG on your computer, do this :
Press and hold the Windows key and the letter R on your keyboard
You will see a Run box in the lower-left corner of your screen
Type dxdiag in the text field
Click OK
Click the Save All Information button, found on the bottom of the DXDIAG report
Then copy and paste the information from where you saved it, to pastebin https://pastebin.com
and post the link to the file here

Broncos4life

I haven't gotten around to my computer, I'm sorry. I've got the files in pastebin, but do I make it public or private?

rosemow

Hello
You need to make it public so as Tech simmers here can read the file,

Broncos4life

oh, okay thank you

Broncos4life

https://pastebin.com/aEBZnXw4

DeKay

Do you play with any CC? I might be a CC issue.

But it also seems like your computer is under the requirements of the game.

Your processor is very weak and is not suitable for the game. Your RAM is only at 4GB which is the minimum for the Cats & Dogs pack if you have that.

If you have the pack, you might not be able to play the game properly. You would need about 8GB RAM.

If you don't have the pack, I suggest you play the game on the 32 bit version if you haven't already. I think the game should have chosen the 32 bit version for you by default, but just double check it.

https://help.ea.com/en-sg/help/the-sims/the-sims-4/when-to-use-the-sims-4-64-bit-or-32-bit-version/

Broncos4life

I don't think it's a CC issue, unless something damaged something even, after it's removed. I didn't get the pack, but I can see of I'm playing the 32 bit version

Broncos4life

I played today for a couple hours in build mode and had very few issues. I went to play with a household, and once I started, the issues started again

phoebebebe13

Unfortunately your laptop is way below requirements to run this game. As you add more and more to this game , the game will become more demanding to a computer. Even just a patch can do a computer in to where the game will no longer play or not play well. This is what is happening to your computer and game

You can't upgrade your laptop's processor and video card. You are stuck with the specs you have on that laptop. If you want to survive all the game add ons and be able to run this game you would need to invest in a computer that meets recommended requirements if you don't have another computer to play on. Someone in tech can help you find a new computer that meets requirements. Sorry for the bad news.

rosemow

Hello
It may be caused because of your computer hardware.
You have an integrated processor video card. It uses the same computer ram along with the game , origin, windows and other programs that you have on your computer.
There are some others things to do to help to lower the stress on your computer running your game.
These things to do is to lower your graphics settings, and lower your in game resolution in game options.
Play in laptop mode.
Play in windowed mode.
Use a laptop cooler pad.
Close any open windows on your desktop when playing,
Try going to the HP website, search for your computer model and update the drivers,
Edit : I didn’t see that phoebebebe13 was posting when I was posting. I will leave what I wrote.

Broncos4life

Thank you guys! I've been wanting a new laptop for a while, so i'll see if I can get one for Christmas . For now, I'll try what rosemow suggested.

rosemow

Hello
If you would like help in buying a new laptop that has the requirement of running the game and packs , you can post in this section of the forums, and Tech simmers will assist you. You just need to post the country where you live and your budget.

Broncos4life

I will check that out, thank you

rosemow

Broncos4life wrote: »

I will check that out, thank you

You’re welcome

DeKay

Okay, just know you'll probably need about $800-$900 for a laptop that could run this game well. Maybe if you're lucky, you can buy one from a sale for Christmas.

Broncos4life

DeKay wrote: »

Okay, just know you'll probably need about $800-$900 for a laptop that could run this game well. Maybe if you're lucky, you can buy one from a sale for Christmas.

I'm going to watch cyber Monday sales, but probably wait until Christmas. Maybe if I've been a very good girl this year, Santa will bring me one

Broncos4life

I put my game in laptop mode, ran a game repair, and emptied my screenshot and video folders, and the amount of freezes cut in half, and none while I was building . It even shut down halfway decently from free build mode!

rosemow

Broncos4life wrote: »

I put my game in laptop mode, ran a game repair, and emptied my screenshot and video folders, and the amount of freezes cut in half, and none while I was building . It even shut down halfway decently from free build mode!

It is good that the freezing issues have improved