Error Code 102:70c7f9a6c:8998dd17 «12...Next Go

mmertor

So after downloading cats & dogs, I can't play any of my households. CAS works fine but an actual gameplay is impossible.
+ Background music went weird too, two different songs are playing at the same time.


EDITING TO SAY: Rolling back old saves didn't work either. The game just shut itself down.

phoebebebe13

Try repair game, If you have any mods or cc , many broke. You can try resetting your game by pulling your sims 4 folder from documents to desktop. Start the game , it will generate a new sims 4 folder , Test a vanilla game . You can always put back the sims 4 folder you put at desktop

mmertor

I already have tried repairing the game, removing mods etc. It doesn't change the error message. New saves work without a problem though. @SimGuruDrake @SimGuruGraham @SimGuruNick are the gurus aware of this situation?
I don't want to lose my save!

rosemow

Hello
It would be best to post about this issue on this AHQ EA site thread
https://answers.ea.com/t5/Technical-Issues-PC/Error-102-122/m-p/6406265#M100770

You could try going to the main screen of sims 4, and click on the " load game " button.Click on your save game file picture. Then click on the " recover game " button down the right hand side bottom of the screen,. Press on an earlier version of the save game from the menu that pops up. Then load that save game version and see if the issue is also in that save game version

SimGuruNick

This is an issue we need to fix, could you please share your affected save file with me, to help our team investigate? Thanks so much!

https://answers.ea.com/t5/Bug-Reports/INFORMATION-How-to-Send-User-Files-to-The-Sims-4-Team/m-p/6065302

nbcsally09

I am having that same issue :(. I a deleted a bunch of sims to stay under the 200 limit, I made a new family and then my game stopped working. I can't play any household.

luthienrising

nbcsally09 wrote: »

I am having that same issue . I a deleted a bunch of sims to stay under the 200 limit, I made a new family and then my game stopped working. I can't play any household.

You can share that save file with @SimGuruNick. After that, go back to an earlier version of your save and don't delete any Sims. The 200 count isn't total population: it's just the "My Household" population. You can un-heart households to move them out of that, or even up the limit beyond 200 if you want. Because of a current bug that's counting dead Sims in that count, you might be able to do so harmlessly even.

rosemow

nbcsally09 wrote: »

I am having that same issue . I a deleted a bunch of sims to stay under the 200 limit, I made a new family and then my game stopped working. I can't play any household.

Hello
Try going to the main screen of sims 4, and click on the " load game " button.Click on your save game file picture. Then click on the " recover game " button down the right hand side bottom of the screen,. Press on an earlier version of the save game from the menu that pops up. Then load that save game version to play the game.

nbcsally09

Thanks luthienrising & rosemow. Both of those options worked. I still get the same error message when I try to add a new family. I just set my sim count to over 200. Hopefully that won't cause my game to crash. We will see. I will post my file to SimGuruNick anyways in case he can use it to compare problems.

rosemow

nbcsally09 wrote: »

Thanks luthienrising & rosemow. Both of those options worked. I still get the same error message when I try to add a new family. I just set my sim count to over 200. Hopefully that won't cause my game to crash. We will see. I will post my file to SimGuruNick anyways in case he can use it to compare problems.

It is helpful to send the save game file to SimGuruNick

It you are having issues wifh the error message continuing to appear, you may like to start a new save game file.

mmertor

SimGuruNick wrote: »

This is an issue we need to fix, could you please share your affected save file with me, to help our team investigate? Thanks so much!

https://answers.ea.com/t5/Bug-Reports/INFORMATION-How-to-Send-User-Files-to-The-Sims-4-Team/m-p/6065302

Hey @SimGuruNick ' thank you! I hope you can solve this bug as soon as possible

rosemow wrote: »

Hello
It would be best to post about this issue on this AHQ EA site thread
https://answers.ea.com/t5/Technical-Issues-PC/Error-102-122/m-p/6406265#M100770

You could try going to the main screen of sims 4, and click on the " load game " button.Click on your save game file picture. Then click on the " recover game " button down the right hand side bottom of the screen,. Press on an earlier version of the save game from the menu that pops up. Then load that save game version and see if the issue is also in that save game version

Thank you @rosemow but I already have tried those options. They seemed to be working at first, but after playing a little and changing households in that recovered save, I've got the same error again and that 'recovered' save went to garbage too...

ps. I also tried playing a brand new save and after a while, it crashed too.

rosemow

Hello @mmertor
I am sorry that you are having these issues If you start a new save game, don’t delete any sims in it, and see if that may help to prevent the issue occurring,

mmertor

rosemow wrote: »

Hello @mmertor
I am sorry that you are having these issues If you start a new save game, don’t delete any sims in it, and see if that may help to prevent the issue occurring,

I hope it will be fixed really soon because I don't want even to think about losing my entire save which I'm playing & building for a long time! Thanks for the good wishes though!

rosemow

mmertor wrote: »

rosemow wrote: »

Hello @mmertor
I am sorry that you are having these issues If you start a new save game, don’t delete any sims in it, and see if that may help to prevent the issue occurring,

I hope it will be fixed really soon because I don't want even to think about losing my entire save which I'm playing & building for a long time! Thanks for the good wishes though!

You’re welcome

LadyBlack

I can’t find where someone else discovered this, not my discovery, but it works! DO NOT delete any sims from your pre-patch world played or npc. That is what caused the 102 error for me, rolling back to a point before I deleted anyone solved my issue of lock-out, but I can’t delete anyone or it happens again. Hope this helps someone!

rosemow

LadyBlack wrote: »

I can’t find where someone else discovered this, not my discovery, but it works! DO NOT delete any sims from your pre-patch world played or npc. That is what caused the 102 error for me, rolling back to a point before I deleted anyone solved my issue of lock-out, but I can’t delete anyone or it happens again. Hope this helps someone!

Hello
Crinrict posted it on Twitter,



It is good that that you were able to recover an earlier version of your save game

fitzsimmons1213

Okay, so it does seem to be deleting that causes it... But it won't let me go back far enough to before I deleted sims families, which then prevents me from playing the game at all. I tried my time machine on my mac, but it said I couldn't retrieve it... Does anyone have a different way to retrieve files so I can continue to play? And also, one more question: does pressing 'new game' on the main menu just add another one or does it delete your original game?

rosemow

fitzsimmons1213 wrote: »

Okay, so it does seem to be deleting that causes it... But it won't let me go back far enough to before I deleted sims families, which then prevents me from playing the game at all. I tried my time machine on my mac, but it said I couldn't retrieve it... Does anyone have a different way to retrieve files so I can continue to play? And also, one more question: does pressing 'new game' on the main menu just add another one or does it delete your original game?

Hello @fitzsimmons1213
Pressing “ new game’ starts a new fresh game. It doesn’t delete original game. If you go to the main screen of sims 4, and click on the " load game " button, it will take you to a section that contains all your save games, Click on your save game file picture that you want to load. This picture explains it

Aleahbabe92

I deleted all of my games instead of the base game and cats and dogs and nothing I do is allowing me to play I have read this forum and I'm confused my count is only 80 sims and I just want to play the game

rosemow

Aleahbabe92 wrote: »

I deleted all of my games instead of the base game and cats and dogs and nothing I do is allowing me to play I have read this forum and I'm confused my count is only 80 sims and I just want to play the game

Hello @Aleahbabe92
If you have cc/mods in your game, move your mods folder to the desktop. Then start the game and see if the issues are still there.

Try starting a fresh new save game and see if you can play that save game.

Aleahbabe92

I have no mods or custom content at all so I'm gonna close the game out restart it and make a new family and see if that works

rosemow

Aleahbabe92 wrote: »

I have no mods or custom content at all so I'm gonna close the game out restart it and make a new family and see if that works

Hello
Try making the new family in a fresh new save game and test to see if you can play that new save game

pinkowlmoon55

Mine is too, I have tried loading a previous save and it really isn't working trying something new hop it works!

rosemow

pinkowlmoon55 wrote: »

Mine is too, I have tried loading a previous save and it really isn't working trying something new hop it works!

Hello
I hope that what you are doing helps with this issue in your game.

Sims4gmae

My game is having this problem and it started just after I downloaded cats and dogs and created a family. I can't play any of my saved games either. I don't know what to do as I'm no good with laptops. I have just repaired it.

rosemow

Sims4gmae wrote: »

My game is having this problem and it started just after I downloaded cats and dogs and created a family. I can't play any of my saved games either. I don't know what to do as I'm no good with laptops. I have just repaired it.

Hello
Try recovering an earlier version of your current save game to play. To do that , go to the main screen of sims 4, and click on the " load game " button.Click on your save game file picture. Then click on the " recover game " button down the right hand side bottom of the screen,. Press on an earlier version of the save game from the menu that pops up. Then load that save game version
If you are still having the issues after doing that, you may need to start a new save game file instead.