Origin Help

LadyEmillye

Earlier today, I got an email saying I requested a password reset from EA. Which wasn't true, so it said to ignore the email. When I went to login to Origin to play TS4 it says my credentials expired? What do I do? Forget password is not working cuz it is not sending me an email. >.>

rosemow

Hello
Try shutting down your computer completely. Then restart the computer and see if the issue remains.
If the issue remains, try uninstalling and reinstalling origin and see if that helps.
If you continue to have issues, it would be best to be in touch with EA help
https://help.ea.com/

LadyEmillye

Finally got an email to reset...what a pain.

philkewley

@rosemow this has been happening for a while.
Issue 1 is that some people think it's a blast to reset someone else's account log in, in my last conversation with EA I suggested that removing the option to log in with EA id would remove this opportunity.

Issue 2 is more recent, apparently there's been issues with EA mail servers and the page that generates the change password script is not sending the email. Contacting EA will help because they will send the email while you're in the chat, that way you can change the password and get back in quickly. If you use the 2 step authentication to send a code to your email then that will fail also.

I am not sure it's a wise idea to uninstall origin as it's a remote problem.

LadyEmillye

Seems a couple of people are having the same issue I was . .and uninstall/reinstall does not work. Getting the email took quite awhile but that worked, I just hope it doesn't become the norm for me.

rosemow

LadyEmillye wrote: »

Seems a couple of people are having the same issue I was . .and uninstall/reinstall does not work. Getting the email took quite awhile but that worked, I just hope it doesn't become the norm for me.

It is good that you received the email after a while.
There has been other simmers who have had the same issue, and uninstalling /reinstalling origin has fixed the issue with them getting the message that their credentials have expired. I am sorry that it didn't help the issue with you.

rosemow

Hello
There seems to be many people having the same issue now. This article refers to the issue
http://simscommunity.info/2017/09/17/warning-people-are-being-locked-out-of-their-origin-accounts/
There is helpful advice at the end of the article

Orchid13

This happened to me, even without clicking the link it locked me out. So i fell for it and clicked on the link, which is totally useless cause it doesn't work.

Afterwards I went into the sims 4 page since they are connected to my origin. I changed the password from this site and I was able to, and then I was able to log back in with a new password.

rosemow

Orchid13 wrote: »

This happened to me, even without clicking the link it locked me out. So i fell for it and clicked on the link, which is totally useless cause it doesn't work.

Afterwards I went into the sims 4 page since they are connected to my origin. I changed the password from this site and I was able to, and then I was able to log back in with a new password.

I am sorry that you had this issue It was good that you were able to resolve it

kendallran

http://simscommunity.info/2017/09/17/warning-people-are-being-locked-out-of-their-origin-accounts/

LadyEmillye

Never even opened the email, just deleted it and still got locked out, hopefully they figure it out.

Kookymonsta65

I have another issue with EA ... I purchased toddler stuff and found I could not download it. Went to EA help and they were telling me that my software was out of date ... This is a Windows 10 computer I bought 1 month ago ... Now they're telling me to remove software ... I don't trust this. As far as I am concerned this is an Origin issue and they're trying to say it's on me to fix it?

phoebebebe13

Kookymonsta65 wrote: »

I have another issue with EA ... I purchased toddler stuff and found I could not download it. Went to EA help and they were telling me that my software was out of date ... This is a Windows 10 computer I bought 1 month ago ... Now they're telling me to remove software ... I don't trust this. As far as I am concerned this is an Origin issue and they're trying to say it's on me to fix it?

They were telling you to update your drivers. This game requires you keep your drivers updated. If you have a laptop Go to you computer manufacturer search your make and model computer and update all your drivers. If you have a desktop with Nvidia or AMD graphics update your video drivers directly on the Nvidia or AMD website

Kookymonsta65

My drivers are up to date. Turns out I had to uninstall and reinstall Origin to get the download working ... none of my drivers were out of date

phoebebebe13

Kookymonsta65 wrote: »

My drivers are up to date. Turns out I had to uninstall and reinstall Origin to get the download working ... none of my drivers were out of date

OK glad you got it working. Usually when people buy a new computer the drivers are not updated. With this game you need to make sure your drivers are updated frequently

Bellsworth48

I have recently been locked out of my account and I can't get EA to answer.any of my questions. Or offer a solution that is suitable. I b
Can't access purchased games and signed up for the trial of Origin and now I am very concerned they will still charge my card.

rosemow

Bellsworth48 wrote: »

I have recently been locked out of my account and I can't get EA to answer.any of my questions. Or offer a solution that is suitable. I b
Can't access purchased games and signed up for the trial of Origin and now I am very concerned they will still charge my card.

Hello
This link may help
https://help.ea.com/en-gb/help/account/im-locked-out-of-my-ea-account