I didn't have this problem before. I play my game on Windows 10 just fine. But now if I try to play, I get a black screen instead of the game. I also get the wait animation that you see in the game and the click pointer that you see when you play but no game. I also need to close the black screen with task manager, I can't close the black screen normally. I contacted EA and tried running the game in compatibility mode, I uninstalled it and reinstalled it, I removed my mods and cc and uninstalled-reinstalled the game. It's still a black screen. Can someone please help me?
0
Comments
To gather a DXDIAG on your computer, do this :
Press and hold the Windows key and the letter R on your keyboard
You will see a Run box in the lower-left corner of your screen
Type dxdiag in the text field
Click OK
Click the Save All Information button, found on the bottom of the DXDIAG report
Then copy and paste the information from where you saved it, to pastebin https://pastebin.com
and post the link to the file here
Also, as the game worked before but isn't now, I would suggest clearing your five cache files in the top level of the user game folder before starting up, if you don't already do this.
CasPartCache.package
compositorCache.package
scriptCache.package
simCompositorCache.package
socialCache.package (this one is optional)
And if that doesn't help, try pulling out your entire TS3 user game folder from Documents to the Desktop for safekeeping. The game should spawn a new one on its next startup with no content at all, and tell us if you can get a new game started up using that. Sometimes game folders themselves or something we just can't reach within them go "bad" as content is removed or added to them over time.
But the dxdiag as @phoebebebe13 requested will help us see more of the complete picture.
NRaas has moved!
Our new site is at http://nraas.net
I pulled out my Sims 3 folder and the game works again. The only thing I noticed is that if I want to use windowed mode I can't use '1680 x 1050' or '1920 x 1080'. If I try to do that, I can't see the countdown that says I have 13 seconds and it switches back after the 13 seconds pass. I can only use those 2 resolutions in full-screen. The last time I played I remember switching the resolution to a high number and using windowed mode. After I left the game and wanted to go back- that's when the problems started. But I don't understand why. Do you know?
The dxdiag report would tell us which card you have and which drivers it's using. Not that I would be able to spot an inappropriate driver just from it's version number, but at least we could see when it was last updated and from where, then perhaps others here could help better.
NRaas has moved!
Our new site is at http://nraas.net
This is my DxDiag on pastebin.com:
https://pastebin.com/r8GvUPpM
@phoebebebe13 - Just a small thing, but you may want to link to your instructions on this portion of the thread directly instead of the bottom ("latest") part of it when using it for reference so the player knows where to start reading.
http://forums.thesims.com/en_US/discussion/comment/15393868/#Comment_15393868
I still usually give out @Simasaurus09's though because what she shows in that screenshot is perfect and I think some find it maybe a little easier to follow. You're both of course saying the same things, though.
http://forums.thesims.com/en_US/discussion/comment/14991412/#Comment_14991412
NRaas has moved!
Our new site is at http://nraas.net
I went to Nvidia control settings and looked for 'Sims 3 ts3.exe' (I'm on patch 1.69) and selected "high-performance Nvidia processor" as the preferred graphics processor to run the Sims 3. It was on "use global" before. I also turned "vertical sync" on. I performed another dxdiag too. This is the link to the new dxdiag: https://pastebin.com/2kq18HAS
Can you see anything?
You can run a test in game to see if your fps caps at 60 with your monitor refresh rate.
Go into your game. Open the cheat box Control + shift +C keys . Your cheat box will be at the top of your screen. type testingcheatsenabled true . Hit enter. Open the cheat box again type fps on hit enter. Your fps should read in the upper right hand corner of your game. If it's over 60 let us know
I misread it and type just fps. I looked on google and saw it was "fps on". I can see you had it right- I misread it. I did it and the fps was 136. That's far too high.
http://forums.thesims.com/en_US/discussion/comment/15940743/#Comment_15940743
(under the second spoiler)
NRaas has moved!
Our new site is at http://nraas.net
I got the Nvidia profile inspector and all I need to do was put the "frame rate limiter" at "60.7 fps". It seems to be working to cap the FPS. It is at 60 now. Thanks for all your help.