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    CAN'T INSTALL ORIGIN, ORIGIN.exe IS NOT WORKING AND ORIGIN HAS STOPPED WORKING!!!

    «13
    bootsguybootsguy Posts: 890 Member
    edited February 2017 in PC - Technical Discussions
    I am using my Windows 7. After my laptop was broke, repaired and reformatted, I lost every single file in my laptop including Origin client and my games in it. I tried to reinstall it again on this laptop I am using but it won't allow me to download Origin. I tried all sites where Origin can be downloaded including the Origin website using Origin.exe thin setup and Origin.exe but to no avail it won't download and it won't appear on screen. I even tried to download the zip files of Origin and extract it to Program Files (x86) and download the Origin still it won't let me download it or maybe I don't know how to extract and download it. I tried to install the origin.exe setup but the screen keeps saying Origin stop working. what shall I do? I want to download Origin successfully so I can play The Sims 4. What do you think is the problem and what shall I do?
    The Sims Series Stories https://www.facebook.com/hamsternicegamingtime/


    https://www.youtube.com/watch?v=n8QifSHwIXM


    The Sims 4 Game Stream Facebook Channel: https://www.facebook.com/hamsternicegamingtime/
    Post edited by bootsguy on

    Comments

    • rosemowrosemow Posts: 163,593 Member
      Hello
      Try shutting down your computer completely. Then restart the computer and see if you can download origin now.
      If the issue remains, you may need to disable your internet security program whilst tryimg to download origin. It may be causing issues .
      oJ08oe8.jpg
      http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
      http://tinyurl.com/OneRoomOneWeek
      http://tinyurl.com/rosemow
      My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase
    • bootsguybootsguy Posts: 890 Member
      edited February 2017
      I got this message...

      vwM4iI7.jpg
      The Sims Series Stories https://www.facebook.com/hamsternicegamingtime/


      https://www.youtube.com/watch?v=n8QifSHwIXM


      The Sims 4 Game Stream Facebook Channel: https://www.facebook.com/hamsternicegamingtime/
    • rosemowrosemow Posts: 163,593 Member
      edited February 2017
      Hello
      Were you able to download and install Origin, but now it isn't working?
      Try clearing the origin cache files
      http://sims4.crinrict.com/en/2014/09/delete-origin-cache-files/

      If the issues remain, try uninstaling and reinstalling origin.
      oJ08oe8.jpg
      http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
      http://tinyurl.com/OneRoomOneWeek
      http://tinyurl.com/rosemow
      My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase
    • bootsguybootsguy Posts: 890 Member
      edited February 2017
      I just finished clearing origin cache files, I'll be restarting the laptop in a few. While I am still trying to figure how to install Origin client I'll be installing first my The Sims Medieval game. So after I will restart the laptop should I just run the Origin Setup directly?
      The Sims Series Stories https://www.facebook.com/hamsternicegamingtime/


      https://www.youtube.com/watch?v=n8QifSHwIXM


      The Sims 4 Game Stream Facebook Channel: https://www.facebook.com/hamsternicegamingtime/
    • rosemowrosemow Posts: 163,593 Member
      From the message on the screen,it looks like origin is already installed. To launch origin, click the start button and find origin on thr list of programs, if the origin icon is not on the desktop.
      oJ08oe8.jpg
      http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
      http://tinyurl.com/OneRoomOneWeek
      http://tinyurl.com/rosemow
      My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase
    • bootsguybootsguy Posts: 890 Member
      edited February 2017
      The Origin launcher is not even on my desktop... I don't know if there is one installed...Meanwhile I have a problem installing The Sims Medieval as well...
      The Sims Series Stories https://www.facebook.com/hamsternicegamingtime/


      https://www.youtube.com/watch?v=n8QifSHwIXM


      The Sims 4 Game Stream Facebook Channel: https://www.facebook.com/hamsternicegamingtime/
    • rosemowrosemow Posts: 163,593 Member
      When you go to the list of programs on your computer,, is Origin listed there?
      oJ08oe8.jpg
      http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
      http://tinyurl.com/OneRoomOneWeek
      http://tinyurl.com/rosemow
      My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase
    • bootsguybootsguy Posts: 890 Member
      rosemow wrote: »
      When you go to the list of programs on your computer,, is Origin listed there?

      NO IT IS NOT THERE no origin folder or file can be found.
      The Sims Series Stories https://www.facebook.com/hamsternicegamingtime/


      https://www.youtube.com/watch?v=n8QifSHwIXM


      The Sims 4 Game Stream Facebook Channel: https://www.facebook.com/hamsternicegamingtime/
    • rosemowrosemow Posts: 163,593 Member
      I hope that you will be able to download and install Origin . It is best to save the download file to,your desktop, then run the program and install it.
      oJ08oe8.jpg
      http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
      http://tinyurl.com/OneRoomOneWeek
      http://tinyurl.com/rosemow
      My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase
    • bootsguybootsguy Posts: 890 Member
      rosemow wrote: »
      I hope that you will be able to download and install Origin . It is best to save the download file to,your desktop, then run the program and install it.

      @rosemow sure it is easier to find and install...
      The Sims Series Stories https://www.facebook.com/hamsternicegamingtime/


      https://www.youtube.com/watch?v=n8QifSHwIXM


      The Sims 4 Game Stream Facebook Channel: https://www.facebook.com/hamsternicegamingtime/
    • bootsguybootsguy Posts: 890 Member
      This problem still needs to be resolved I wonder why this won't work... Do you think I need to install the latest version of Origin or the APK download format?
      The Sims Series Stories https://www.facebook.com/hamsternicegamingtime/


      https://www.youtube.com/watch?v=n8QifSHwIXM


      The Sims 4 Game Stream Facebook Channel: https://www.facebook.com/hamsternicegamingtime/
    • rosemowrosemow Posts: 163,593 Member
      It would be best to download and Install the latest version of Origin onto your computer. It may help with your issues.
      oJ08oe8.jpg
      http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
      http://tinyurl.com/OneRoomOneWeek
      http://tinyurl.com/rosemow
      My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase
    • bootsguybootsguy Posts: 890 Member
      I need help on this one...
      The Sims Series Stories https://www.facebook.com/hamsternicegamingtime/


      https://www.youtube.com/watch?v=n8QifSHwIXM


      The Sims 4 Game Stream Facebook Channel: https://www.facebook.com/hamsternicegamingtime/
    • luthienrisingluthienrising Posts: 37,628 Member
      bootsguy wrote: »
      I need help on this one...

      Go into your computer's settings to uninstall Origin.
      Then just go to Origin.com, download the most recent Origin file, and install.
      EA CREATOR NETWORK MEMBER — Want to be notified of patches, new Broken Mods threads, and urgent Sims 4 news? Follow me at https://www.patreon.com/luthienrising.
    • bootsguybootsguy Posts: 890 Member
      Each time I try to install Origin, I got this white screen only until the Origin disappears and never download.

      Geb8oaK.jpg
      The Sims Series Stories https://www.facebook.com/hamsternicegamingtime/


      https://www.youtube.com/watch?v=n8QifSHwIXM


      The Sims 4 Game Stream Facebook Channel: https://www.facebook.com/hamsternicegamingtime/
    • rosemowrosemow Posts: 163,593 Member
      Try shutting down your computer completely. Then restart the computer and see if you can install it then.
      oJ08oe8.jpg
      http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
      http://tinyurl.com/OneRoomOneWeek
      http://tinyurl.com/rosemow
      My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase
    • bootsguybootsguy Posts: 890 Member
      @rosemow I have done this yesterday and each time I got the white screen when Origin is installing... what do I need to update or install? I already have Microsoft.net Framework 4 latest version.
      The Sims Series Stories https://www.facebook.com/hamsternicegamingtime/


      https://www.youtube.com/watch?v=n8QifSHwIXM


      The Sims 4 Game Stream Facebook Channel: https://www.facebook.com/hamsternicegamingtime/
    • rosemowrosemow Posts: 163,593 Member
      I am sorry that you are having this issue.
      You may need to be in touch with ea help
      https://help.ea.com/

      Try also the suggestions in the second post in this thread and see if that helps
      http://answers.ea.com/t5/Origin/No-login-White-Screen-on-Origin/td-p/5573632
      oJ08oe8.jpg
      http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
      http://tinyurl.com/OneRoomOneWeek
      http://tinyurl.com/rosemow
      My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase
    • bootsguybootsguy Posts: 890 Member
      Once I restart my pc and attempt to install Origin again I got this message..

      oeJXhji.jpg
      The Sims Series Stories https://www.facebook.com/hamsternicegamingtime/


      https://www.youtube.com/watch?v=n8QifSHwIXM


      The Sims 4 Game Stream Facebook Channel: https://www.facebook.com/hamsternicegamingtime/
    • bootsguybootsguy Posts: 890 Member
      By the way I use Windows 7 does that mean this is not compatible with my OS version?
      The Sims Series Stories https://www.facebook.com/hamsternicegamingtime/


      https://www.youtube.com/watch?v=n8QifSHwIXM


      The Sims 4 Game Stream Facebook Channel: https://www.facebook.com/hamsternicegamingtime/
    • bootsguybootsguy Posts: 890 Member
      This is the DxDiag of my laptop:

      System Information
      Time of this report: 2/20/2017, 19:50:58
      Machine name: HP-PC
      Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_rtm.101119-1850)
      Language: English (Regional Setting: English)
      System Manufacturer: Hewlett-Packard
      System Model: HP G60 Notebook PC
      BIOS: Default System BIOS
      Processor: Pentium(R) Dual-Core CPU T4200 @ 2.00GHz (2 CPUs), ~2.0GHz
      Memory: 2048MB RAM
      Available OS Memory: 1980MB RAM
      Page File: 1432MB used, 2526MB available
      Windows Dir: C:\Windows
      DirectX Version: DirectX 11
      DX Setup Parameters: Not found
      User DPI Setting: Using System DPI
      System DPI Setting: 96 DPI (100 percent)
      DWM DPI Scaling: Disabled
      DxDiag Version: 6.01.7601.17514 32bit Unicode
      DxDiag Notes
      Display Tab 1: No problems found.
      Sound Tab 1: No problems found.
      Sound Tab 2: No problems found.
      Input Tab: No problems found.
      DirectX Debug Levels
      Direct3D: 0/4 (retail)
      DirectDraw: 0/4 (retail)
      DirectInput: 0/5 (retail)
      DirectMusic: 0/5 (retail)
      DirectPlay: 0/9 (retail)
      DirectSound: 0/5 (retail)
      DirectShow: 0/6 (retail)
      Display Devices
      Card name: Mobile Intel(R) 45 Express Chipset Family (Microsoft Corporation - WDDM 1.1)
      Manufacturer: Intel Corporation
      Chip type: Mobile Intel(R) 4 Series Express Chipset Family
      DAC type: Internal
      Device Key: Enum\PCI\VEN_8086&DEV_2A42&SUBSYS_360B103C&REV_09
      Display Memory: 797 MB
      Dedicated Memory: 64 MB
      Shared Memory: 733 MB
      Current Mode: 1366 x 768 (32 bit) (60Hz)
      Monitor Name: Generic PnP Monitor
      Monitor Model: unknown
      Monitor Id: CPT14B5
      Native Mode: 1366 x 768(p) (59.999Hz)
      Output Type: Internal
      Driver Name: igdumd64.dll,igd10umd64.dll
      Driver File Version: 8.15.0010.1749 (English)
      Driver Version: 8.15.10.1749
      DDI Version: 10
      Driver Model: WDDM 1.1
      Driver Attributes: Final Retail
      Driver Date/Size: 7/14/2009 09:41:07, 5437952 bytes
      WHQL Logo'd: Yes
      WHQL Date Stamp:
      Device Identifier: {D7B78E66-6902-11CF-5975-0116A9C2C535}
      Vendor ID: 0x8086
      Device ID: 0x2A42
      SubSys ID: 0x360B103C
      Revision ID: 0x0009
      Driver Strong Name: igdlh.inf:Intel.Mfg.NTamd64...1:iCNT0:8.15.10.1749:pci\ven_8086&dev_2a42
      Rank Of Driver: 00EC2001
      Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_B ModeWMV9_C ModeVC1_B ModeVC1_C
      Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
      {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
      {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
      {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
      {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
      {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
      {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
      {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
      D3D9 Overlay: Supported
      DXVA-HD: Supported
      DDraw Status: Enabled
      D3D Status: Enabled
      AGP Status: Enabled
      Sound Devices
      Description: Headphones (High Definition Audio Device)
      Default Sound Playback: Yes
      Default Voice Playback: Yes
      Hardware ID: HDAUDIO\FUNC_01&VEN_14F1&DEV_5051&SUBSYS_103C360B&REV_1000
      Manufacturer ID: 1
      Product ID: 65535
      Type: WDM
      Driver Name: HdAudio.sys
      Driver Version: 6.01.7601.17514 (English)
      Driver Attributes: Final Retail
      WHQL Logo'd: Yes
      Date and Size: 11/21/2010 11:23:47, 350208 bytes
      Other Files:
      Driver Provider: Microsoft
      HW Accel Level: Basic
      Cap Flags: 0xF1F
      Min/Max Sample Rate: 100, 200000
      Static/Strm HW Mix Bufs: 1, 0
      Static/Strm HW 3D Bufs: 0, 0
      HW Memory: 0
      Voice Management: No
      EAX(tm) 2.0 Listen/Src: No, No
      I3DL2(tm) Listen/Src: No, No
      Sensaura(tm) ZoomFX(tm): No

      Description: Speakers (High Definition Audio Device)
      Default Sound Playback: No
      Default Voice Playback: No
      Hardware ID: HDAUDIO\FUNC_01&VEN_14F1&DEV_5051&SUBSYS_103C360B&REV_1000
      Manufacturer ID: 1
      Product ID: 65535
      Type: WDM
      Driver Name: HdAudio.sys
      Driver Version: 6.01.7601.17514 (English)
      Driver Attributes: Final Retail
      WHQL Logo'd: Yes
      Date and Size: 11/21/2010 11:23:47, 350208 bytes
      Other Files:
      Driver Provider: Microsoft
      HW Accel Level: Basic
      Cap Flags: 0xF1F
      Min/Max Sample Rate: 100, 200000
      Static/Strm HW Mix Bufs: 1, 0
      Static/Strm HW 3D Bufs: 0, 0
      HW Memory: 0
      Voice Management: No
      EAX(tm) 2.0 Listen/Src: No, No
      I3DL2(tm) Listen/Src: No, No
      Sensaura(tm) ZoomFX(tm): No
      Sound Capture Devices
      Description: Microphone (High Definition Audio Device)
      Default Sound Capture: Yes
      Default Voice Capture: Yes
      Driver Name: HdAudio.sys
      Driver Version: 6.01.7601.17514 (English)
      Driver Attributes: Final Retail
      Date and Size: 11/21/2010 11:23:47, 350208 bytes
      Cap Flags: 0x1
      Format Flags: 0xFFFFF

      Description: Microphone (High Definition Audio Device)
      Default Sound Capture: No
      Default Voice Capture: No
      Driver Name: HdAudio.sys
      Driver Version: 6.01.7601.17514 (English)
      Driver Attributes: Final Retail
      Date and Size: 11/21/2010 11:23:47, 350208 bytes
      Cap Flags: 0x1
      Format Flags: 0xFFFFF
      DirectInput Devices
      Device Name: Mouse
      Attached: 1
      Controller ID: n/a
      Vendor/Product ID: n/a
      FF Driver: n/a

      Device Name: Keyboard
      Attached: 1
      Controller ID: n/a
      Vendor/Product ID: n/a
      FF Driver: n/a

      Device Name: USB Keykoard
      Attached: 1
      Controller ID: 0x0
      Vendor/Product ID: 0x1A2C, 0x0002
      FF Driver: n/a

      Device Name: USB Keykoard
      Attached: 1
      Controller ID: 0x0
      Vendor/Product ID: 0x1A2C, 0x0002
      FF Driver: n/a

      Poll w/ Interrupt: No
      USB Devices
      + USB Root Hub
      | Vendor/Product ID: 0x8086, 0x2935
      | Matching Device ID: usb\root_hub
      | Service: usbhub
      Gameport Devices
      PS/2 Devices
      + Standard PS/2 Keyboard
      | Matching Device ID: *pnp0303
      | Service: i8042prt
      |
      + HID Keyboard Device
      | Vendor/Product ID: 0x1A2C, 0x0002
      | Matching Device ID: hid_device_system_keyboard
      | Service: kbdhid
      |
      + Terminal Server Keyboard Driver
      | Matching Device ID: root\rdp_kbd
      | Upper Filters: kbdclass
      | Service: TermDD
      |
      + PS/2 Compatible Mouse
      | Matching Device ID: *pnp0f13
      | Service: i8042prt
      |
      + HID-compliant mouse
      | Vendor/Product ID: 0x046D, 0xC077
      | Matching Device ID: hid_device_system_mouse
      | Service: mouhid
      |
      + Terminal Server Mouse Driver
      | Matching Device ID: root\rdp_mou
      | Upper Filters: mouclass
      | Service: TermDD
      Disk & DVD/CD-ROM Drives
      Drive: C:
      Free Space: 210.7 GB
      Total Space: 238.4 GB
      File System: NTFS
      Model: ST9250315AS ATA Device

      Drive: D:
      Model: Optiarc DVD RW AD-7561S ATA Device
      Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes

      The Sims Series Stories https://www.facebook.com/hamsternicegamingtime/


      https://www.youtube.com/watch?v=n8QifSHwIXM


      The Sims 4 Game Stream Facebook Channel: https://www.facebook.com/hamsternicegamingtime/
    • bootsguybootsguy Posts: 890 Member
      System Devices
      Name: Mobile Intel(R) 45 Express Chipset Family (Microsoft Corporation - WDDM 1.1)
      Device ID: PCI\VEN_8086&DEV_2A43&SUBSYS_360B103C&REV_09\3&21436425&0&11
      Driver: n/a

      Name: Intel(R) ICH9 Family USB Universal Host Controller - 2939
      Device ID: PCI\VEN_8086&DEV_2939&SUBSYS_360B103C&REV_03\3&21436425&0&D2
      Driver: n/a

      Name: Standard AHCI 1.0 Serial ATA Controller
      Device ID: PCI\VEN_8086&DEV_2929&SUBSYS_360B103C&REV_03\3&21436425&0&FA
      Driver: n/a

      Name: Mobile Intel(R) 45 Express Chipset Family (Microsoft Corporation - WDDM 1.1)
      Device ID: PCI\VEN_8086&DEV_2A42&SUBSYS_360B103C&REV_09\3&21436425&0&10
      Driver: n/a

      Name: Intel(R) ICH9 Family USB Universal Host Controller - 2938
      Device ID: PCI\VEN_8086&DEV_2938&SUBSYS_360B103C&REV_03\3&21436425&0&D1
      Driver: n/a

      Name: Intel(R) ICH9M LPC Interface Controller - 2919
      Device ID: PCI\VEN_8086&DEV_2919&SUBSYS_360B103C&REV_03\3&21436425&0&F8
      Driver: n/a

      Name: Mobile Intel(R) 4 Series Chipset Processor to DRAM Controller - 2A40
      Device ID: PCI\VEN_8086&DEV_2A40&SUBSYS_360B103C&REV_09\3&21436425&0&00
      Driver: n/a

      Name: Intel(R) ICH9 Family USB Universal Host Controller - 2937
      Device ID: PCI\VEN_8086&DEV_2937&SUBSYS_360B103C&REV_03\3&21436425&0&D0
      Driver: n/a

      Name: Intel(R) 82801 PCI Bridge - 2448
      Device ID: PCI\VEN_8086&DEV_2448&SUBSYS_360B103C&REV_93\3&21436425&0&F0
      Driver: n/a

      Name: Intel(R) ICH9 Family PCI Express Root Port 2 - 2942
      Device ID: PCI\VEN_8086&DEV_2942&SUBSYS_360B103C&REV_03\3&21436425&0&E1
      Driver: n/a

      Name: Intel(R) ICH9 Family USB Universal Host Controller - 2936
      Device ID: PCI\VEN_8086&DEV_2936&SUBSYS_360B103C&REV_03\3&21436425&0&EA
      Driver: n/a

      Name: Atheros AR5007 802.11b/g WiFi Adapter
      Device ID: PCI\VEN_168C&DEV_001C&SUBSYS_137A103C&REV_01\4&2DE8CA16&0&00E1
      Driver: n/a

      Name: Intel(R) ICH9 Family PCI Express Root Port 1 - 2940
      Device ID: PCI\VEN_8086&DEV_2940&SUBSYS_360B103C&REV_03\3&21436425&0&E0
      Driver: n/a

      Name: Intel(R) ICH9 Family USB Universal Host Controller - 2935
      Device ID: PCI\VEN_8086&DEV_2935&SUBSYS_360B103C&REV_03\3&21436425&0&E9
      Driver: n/a

      Name: Realtek RTL8102E/RTL8103E Family PCI-E Fast Ethernet NIC (NDIS 6.20)
      Device ID: PCI\VEN_10EC&DEV_8136&SUBSYS_360B103C&REV_02\01000000FFFF000000
      Driver: n/a

      Name: High Definition Audio Controller
      Device ID: PCI\VEN_8086&DEV_293E&SUBSYS_360B103C&REV_03\3&21436425&0&D8
      Driver: n/a

      Name: Intel(R) ICH9 Family USB Universal Host Controller - 2934
      Device ID: PCI\VEN_8086&DEV_2934&SUBSYS_360B103C&REV_03\3&21436425&0&E8
      Driver: n/a

      Name: Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293C
      Device ID: PCI\VEN_8086&DEV_293C&SUBSYS_360B103C&REV_03\3&21436425&0&D7
      Driver: n/a

      Name: Intel(R) ICH9 Family Thermal Subsystem - 2932
      Device ID: PCI\VEN_8086&DEV_2932&SUBSYS_360B103C&REV_03\3&21436425&0&FE
      Driver: n/a

      Name: Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293A
      Device ID: PCI\VEN_8086&DEV_293A&SUBSYS_360B103C&REV_03\3&21436425&0&EF
      Driver: n/a

      Name: Intel(R) ICH9 Family SMBus Controller - 2930
      Device ID: PCI\VEN_8086&DEV_2930&SUBSYS_360B103C&REV_03\3&21436425&0&FB
      Driver: n/a
      DirectShow Filters

      DirectShow Filters:
      WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7601.17514
      WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7601.17514
      WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7601.17514
      MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7600.16385
      Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7600.16385
      WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7601.17514
      WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7601.17514
      Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7600.16385
      Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7600.16385
      DV Muxer,0x00400000,0,0,qdv.dll,6.06.7601.17514
      Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7601.17514
      WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7601.17514
      Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7601.17514
      AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7601.17514
      VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7601.17514
      SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7601.17514
      Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,6.01.7140.0000
      AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7601.17514
      StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7601.17514
      MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17514
      MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7601.17514
      SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7601.17514
      VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514
      MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7601.17514
      Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7601.17514
      SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7601.17514
      Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
      Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17514
      MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7601.17514
      DV Splitter,0x00600000,1,2,qdv.dll,6.06.7601.17514
      Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7601.17514
      Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7601.17514
      ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7601.17514
      Video Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17514
      MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7601.17514
      Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.7601.17514
      Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7601.17514
      Video Renderer,0x00400000,1,0,quartz.dll,6.06.7601.17514
      VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7601.17514
      WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7601.17514
      VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7601.17514
      File writer,0x00200000,1,0,qcap.dll,6.06.7601.17514
      iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7601.17514
      iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7601.17514
      DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7601.17514
      Overlay Mixer2,0x00200000,1,1,qdvd.dll,6.06.7601.17514
      AVI Draw,0x00600064,9,1,quartz.dll,6.06.7601.17514
      RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,
      Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
      WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7601.17514
      MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7601.17514
      DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7601.17514
      SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7601.17514
      Null Renderer,0x00200000,1,0,qedit.dll,6.06.7601.17514
      MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7601.17514
      Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7601.17514
      StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.7601.17514
      Smart Tee,0x00200000,1,2,qcap.dll,6.06.7601.17514
      Overlay Mixer,0x00200000,0,0,qdvd.dll,6.06.7601.17514
      AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17514
      AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7601.17514
      Wave Parser,0x00400000,1,1,quartz.dll,6.06.7601.17514
      MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7601.17514
      Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7601.17514
      File stream renderer,0x00400000,1,1,quartz.dll,6.06.7601.17514
      Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7140.0000
      StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7601.17514
      AVI Mux,0x00200000,1,0,qcap.dll,6.06.7601.17514
      Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7601.17514
      File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7601.17514
      File Source (URL),0x00400000,0,1,quartz.dll,6.06.7601.17514
      Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7601.17514
      Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7601.17514
      BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7601.17514
      MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7601.17514

      WDM Streaming Tee/Splitter Devices:
      Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

      Video Compressors:
      WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7600.16385
      WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7600.16385
      MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7600.16385
      DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7601.17514
      MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7601.17514
      Cinepak Codec by Radius,0x00200000,1,1,qcap.dll,6.06.7601.17514
      Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
      Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
      Microsoft RLE,0x00200000,1,1,qcap.dll,6.06.7601.17514
      Microsoft Video 1,0x00200000,1,1,qcap.dll,6.06.7601.17514
      VP60® Simple Profile ,0x00200000,1,1,qcap.dll,6.06.7601.17514
      VP61® Advanced Profile,0x00200000,1,1,qcap.dll,6.06.7601.17514

      Audio Compressors:
      WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7600.16385
      WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7600.16385
      IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17514
      PCM,0x00200000,1,1,quartz.dll,6.06.7601.17514
      Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17514
      GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7601.17514
      CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7601.17514
      CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7601.17514
      MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7601.17514

      Audio Capture Sources:
      Microphone (High Definition Aud,0x00200000,0,0,qcap.dll,6.06.7601.17514

      PBDA CP Filters:
      PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7601.17514
      PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17514
      PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17514

      Midi Renderers:
      Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7601.17514
      Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7601.17514

      WDM Streaming Capture Devices:
      HD Audio Microphone 2,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
      HD Audio Microphone,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
      HP Webcam-101,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

      WDM Streaming Rendering Devices:
      HD Audio Headphone,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
      HD Audio Speaker,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

      BDA Network Providers:
      Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
      Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
      Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
      Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
      Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7601.17514

      Video Capture Sources:
      HP Webcam-101,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

      Multi-Instance Capable VBI Codecs:
      VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514

      BDA Transport Information Renderers:
      BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7601.17514
      MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7601.17514

      BDA CP/CA Filters:
      Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7601.17514
      Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7601.17514
      PTFilter,0x00200000,0,0,EncDec.dll,6.06.7601.17514
      XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7601.17514

      WDM Streaming Communication Transforms:
      Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

      Audio Renderers:
      Headphones (High Definition Aud,0x00200000,1,0,quartz.dll,6.06.7601.17514
      Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7601.17514
      Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7601.17514
      DirectSound: Headphones (High Definition Audio Device),0x00200000,1,0,quartz.dll,6.06.7601.17514
      DirectSound: Speakers (High Definition Audio Device),0x00200000,1,0,quartz.dll,6.06.7601.17514
      Speakers (High Definition Audio,0x00200000,1,0,quartz.dll,6.06.7601.17514
      EVR Power Information
      Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)
      Quality Flags: 2576
      Enabled:
      Force throttling
      Allow half deinterlace
      Allow scaling
      Decode Power Usage: 100
      Balanced Flags: 1424
      Enabled:
      Force throttling
      Allow batching
      Force half deinterlace
      Force scaling
      Decode Power Usage: 50
      PowerFlags: 1424
      Enabled:
      Force throttling
      Allow batching
      Force half deinterlace
      Force scaling
      Decode Power Usage: 0
      The Sims Series Stories https://www.facebook.com/hamsternicegamingtime/


      https://www.youtube.com/watch?v=n8QifSHwIXM


      The Sims 4 Game Stream Facebook Channel: https://www.facebook.com/hamsternicegamingtime/
    • rosemowrosemow Posts: 163,593 Member
      bootsguy wrote: »
      By the way I use Windows 7 does that mean this is not compatible with my OS version?

      Origin is still compatible with windows 7. Simmers using that operating system can still use origin.
      It may be best to be in contact with EA Help.
      https://help.ea.com/
      oJ08oe8.jpg
      http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
      http://tinyurl.com/OneRoomOneWeek
      http://tinyurl.com/rosemow
      My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase
    • luthienrisingluthienrising Posts: 37,628 Member
      edited February 2017
      @bootsguy That laptop is below minimum requirements for the game, both in the CPU and in the graphics, and it has the absolute minimum possible RAM. There's no way you're going to get anything but massive lag and computer overheating if it will run at all. Better laptops than that overheat. I recommend just not.
      EA CREATOR NETWORK MEMBER — Want to be notified of patches, new Broken Mods threads, and urgent Sims 4 news? Follow me at https://www.patreon.com/luthienrising.
    • bootsguybootsguy Posts: 890 Member
      luthienrising wrote: »
      @bootsguy That laptop is below minimum requirements for the game, both in the CPU and in the graphics, and it has the absolute minimum possible RAM. There's no way you're going to get anything but massive lag and computer overheating if it will run at all. Better laptops than that overheat. I recommend just not.

      I have been playing The Sims 4 since 2014 using this laptop and I see no problem at all.. Only when this broke few weeks ago and lost all my files including Origin when I have this issue and could not download Origin...

      How do I update the drivers then?
      The Sims Series Stories https://www.facebook.com/hamsternicegamingtime/


      https://www.youtube.com/watch?v=n8QifSHwIXM


      The Sims 4 Game Stream Facebook Channel: https://www.facebook.com/hamsternicegamingtime/
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