I can't Log Into Origin or The Sims Store

Sonshine77

Hi, I've been trying to sign into EA's Sims website for a few days now and can't. Originally, I wanted to sign into the Sims3 Store to add something to my wishlist, but was unable to sign in at all! I found out yesterday, that I can't even sign into Origin at all to start my Sims 4 game, not even to tell Origin to go offline. I cannot contact them through their website since that requires me to sign in which I can't so is there a way to contact EA outside of their website? I would like to play my sims 4 and also add an item to my Sims 3 wishlist. This is at least the 3rd time I've asked this in the forum. Help please! Thanks!

rosemow

Hello

Shut down your computer completely. Start the computer again, then try logging into Origin and see if that helps.

Try uninstalling and reinstalling origin and see if that helps.

Also, clearing out your web browser cache may help.
http://help.ea.com/article/clearing-your-browsers-cache

Sonshine77

Hi Rosemow! Unfortunately, that does not work. I get the msg that my "credentials" are either invalid or expired. They should not be expired b/c I only accessed it a couple of months ago.

rosemow

Hello
I am sorry that you are having this issue Other simmers have also received that message, but when shutting down their computer again, and restarting the computer, the issue has been fixed. Perhaps try closing the computer completely again. Then start the computer again, and see if the message appears again.
If the issues remain, try manually uninstalling and reinstalling origin and see if that helps .
https://help.ea.com/en-us/help/origin/origin/manually-uninstalling-origin/

Sonshine77

Hi again, I was able to get logged in under a new acct as far as providing the product code. How do I find this code if I electronically d/led it which I did?

rosemow

Sonshine77 wrote: »

Hi again, I was able to get logged in under a new acct as far as providing the product code. How do I find this code if I electronically d/led it which I did?

Hello
When talking to the EA Help employees on live chat, by you giving them details such as your name, email address, password, and answers to secret questions that you set up on your other account, they will be able to locate your other account and product code.

Sonshine77

True. I did eventually succeed in logging into Origin on my regular acct. However, I still cannot log into the store. The store keeps saying that the acct is invalid. So I'll still need to try to get a hold of them through my new acct.

rosemow

Sonshine77 wrote: »

True. I did eventually succeed in logging into Origin on my regular acct. However, I still cannot log into the store. The store keeps saying that the acct is invalid. So I'll still need to try to get a hold of them through my new acct.

Are you unable to log in to " My Pages" on the sims 3 site?

Sonshine77

nope, I can't login anywhere that has anything to do w/the site itself, but I was able to log in to Origin using my user name. I wonder if they have a problem w/the email although the email is valid.

rosemow

Sonshine77 wrote: »

nope, I can't login anywhere that has anything to do w/the site itself, but I was able to log in to Origin using my user name. I wonder if they have a problem w/the email although the email is valid.

Are you using the same log in details for this forums site? If you aren't, try using the same details as you use to log into this site and see if that helps,

Sonshine77

Yes I am which is weird. It's only the store and my page and that site that I can't log into

rosemow

Sonshine77 wrote: »

Yes I am which is weird. It's only the store and my page and that site that I can't log into

I am sorry that you are having these issues

Sonshine77

I think I must have signed in on my "new" email address. I just tried logging into this forum using the original one on another browser and it came up invalid. I also set up the new one requiring a security code to get in, something I did not do on the other one. I'd still like to get my original acct back b/c I have sim pts on it.

rosemow

Sonshine77 wrote: »

I think I must have signed in on my "new" email address. I just tried logging into this forum using the original one on another browser and it came up invalid. I also set up the new one requiring a security code to get in, something I did not do on the other one. I'd still like to get my original acct back b/c I have sim pts on it.

It would be best to be in touch with EA Help,by using your new account.and see if they can help you.