Unable to Download the Sims 4 at all! «12...Next Go

pineapplerunaway

Okay, so I'm super stoked about the toddler update, and I wanted to redownload the game since that was the one factor I was waiting for. However, when I attempted to download the game (I've fully paid for the digital version and have bought most of the EPs/Stuff Packs) I keep getting an error message. It's been this way for two days.

My other games, such as the Sims 3 and all the EPs, work perfectly fine. I uninstalled Origin, purged my computer of any Sims 4 files, reinstalled Origin, and still no luck. My internet connection is perfectly fine, all my web browsers work and there's no slowdown in speed or anything.

I'm completely at a loss for what to do....I've restarted my computer a million times, made sure everything was up to date as far as Origin goes, etc. I can't even submit an error report! The report form is so long that it cuts off below my computer screen and I cannot press "submit". I'm super frustrated! I was wondering if anyone had this issue, or if anyone had any idea on how I can fix it.

rosemow

Helllo
I am sorry that you are having this issue.

Try right clicking the origin icon on the desktop and click " run as administrator " .

Try manually uninstalling origin then reinstalling origin and see if that helps
https://help.ea.com/en-tr/help/origin/origin/manually-uninstalling-origin/

pineapplerunaway

rosemow wrote: »

Helllo
I am sorry that you are having this issue.

Try right clicking the origin icon on the desktop and click " run as administrator " .

Try manually uninstalling origin then reinstalling origin and see if that helps
https://help.ea.com/en-tr/help/origin/origin/manually-uninstalling-origin/

Thanks! I have tried running as admin, although I'll give it another shot and check out that link. Thank ya again

rosemow

I hope that it helps.
You could also use live chat with EA Help if the issues remain
https://help.ea.com/

ChloeDeCookie

What does the error message say

pineapplerunaway

rosemow wrote: »

I hope that it helps.
You could also use live chat with EA Help if the issues remain
https://help.ea.com/

I tried again, and unfortunately no luck thanks so much for your help though, I may try the EA Live Chat later on.

pineapplerunaway

ChloeDeCookie wrote: »

What does the error message say

It says "An unexpected error has occurred. Please try again in a few moments. Error: 196620:0". It's the exact same message that pops up over and over. I've played the Sims 4 before fine on this computer, so I'm super confused as to why the download keeps failing.

rosemow

pineapplerunaway wrote: »

rosemow wrote: »

I hope that it helps.
You could also use live chat with EA Help if the issues remain
https://help.ea.com/

I tried again, and unfortunately no luck thanks so much for your help though, I may try the EA Live Chat later on.

I am so sorry that you are still having the issue Perhaps try being in touch with EA Help live chat and that may help.

ChloeDeCookie

If u have cc or mods anywhere, move them. I have had this when havin mods when trying to open the game so it could be the same. Also check ur origin files to see if there's anythin that snuck in that shouldn't be there

rosemow

Perhaps also try clean booting your computer then try installing the game .
https://help.ea.com/en/help/faq/how-to-clean-boot-your-pc/

pineapplerunaway

ChloeDeCookie wrote: »

If u have cc or mods anywhere, move them. I have had this when havin mods when trying to open the game so it could be the same. Also check ur origin files to see if there's anythin that snuck in that shouldn't be there

I have moved my mods to my desktop so I could clear everything else, but I'll double check to make sure all is purged of the Sims 4.

ChloeDeCookie

Also r u inputting a code or downloading it from ur library if u have had the game downloaded already?

pineapplerunaway

rosemow wrote: »

Perhaps also try clean booting your computer then try installing the game .
https://help.ea.com/en/help/faq/how-to-clean-boot-your-pc/

Those instructions don't seem to apply to Windows 10 I'm nervous about doing any major harddrive reboots since I have a year's worth of college stuff, writing, pictures, etc that if I lost I would be in baaaad shape

ChloeDeCookie

@pineapplerunaway try downloading it via library if u have had the game installed previously instead of using a code if that's what ur using currently also I dont think a hard restart or anything like that would work since it seems to be more of the software and not the hardware

Ps I'm into tech but I'm not a professional or anything so I'm not.good with specs so sorry if what I say doesn't work

rosemow

It may be best to either try reinstalling on another day, or try being in touch with EA Help.
I am sorry that you are having reinstallation issues

pineapplerunaway

ChloeDeCookie wrote: »

@pineapplerunaway try downloading it via library if u have had the game installed previously instead of using a code if that's what ur using currently also I dont think a hard restart or anything like that would work since it seems to be more of the software and not the hardware

Ps I'm into tech but I'm not a professional or anything so I'm not.good with specs so sorry if what I say doesn't work

ChloeDeCookie wrote: »

@pineapplerunaway try downloading it via library if u have had the game installed previously instead of using a code if that's what ur using currently also I dont think a hard restart or anything like that would work since it seems to be more of the software and not the hardware

Ps I'm into tech but I'm not a professional or anything so I'm not.good with specs so sorry if what I say doesn't work

It's a digital copy. I've never had the disk version Thanks so much for your help, though! I'm sure I'll figure it out eventually!

pineapplerunaway

rosemow wrote: »

It may be best to either try reinstalling on another day, or try being in touch with EA Help.
I am sorry that you are having reinstallation issues

I contacted EA help, and the instructions they gave me didn't work although it did direct me to some files I had hidden, so I may uninstall/reinstall after having done that. Thanks for the help y'all!

DeKay

The game got mad at you for uninstalling the game in the first place.

Anyway, jokes aside... have you tried installing the game using safe mode with networking:
http://www.digitalcitizen.life/4-ways-boot-safe-mode-windows-10

rosemow

Hello
Just a few more suggestions
Check to see if your firewall is causing issues. It is not recommended to keep it off, but perhaps try turning off your antivirus /firewall and see if that may help the reinstallation.
Go to windows update and check that your computer is uptodate.

pineapplerunaway

DeKay wrote: »

The game got mad at you for uninstalling the game in the first place.

Anyway, jokes aside... have you tried installing the game using safe mode with networking:
http://www.digitalcitizen.life/4-ways-boot-safe-mode-windows-10

That's complicated for techlogically impaired me, but I will tuck it away after I try the thing the other poster said. Thanks so much yo!

pineapplerunaway

rosemow wrote: »

Hello
Just a few more suggestions
Check to see if your firewall is causing issues. It is not recommended to keep it off, but perhaps try turning off your antivirus /firewall and see if that may help the reinstallation.
Go to windows update and check that your computer is uptodate.

I'll check out my firewall for sure, I hadn't thought of that. I get that pesky "WINDOWS DEFENDER" pop up all the time that doesn't actually give me any option except to turn on, though there must be a way to get around it. I do know that my trial McAfee expired and was replaced by the Windows default after I uninstalled TS4, so it could be the issue.

I do know my computer is up to date, it's set to automatically update so it does that other annoying Windows thing where it's all "I don't care what you're doing, time to update RN". So it automatically get forced into updates or does any pending updates on a restart. So I'm good in that department, at least.

Thanks for alerting me to the firewall issue!

pineapplerunaway

So I've turned off the firewall, double checked all cache files were cleared, rebooted twice more...still no luck I'm sooooo confused!

rosemow

Hello
How much free space do you have on your C Drive?

DeKay

pineapplerunaway wrote: »

So I've turned off the firewall, double checked all cache files were cleared, rebooted twice more...still no luck I'm sooooo confused!

If you have a lot of space in your C drive, then you have to to the safe mode one cuz some simmers have said that has helped.

I'll just do a mini guide on how you could do it. You can open this page on your phone to read my instruction just in case you get lost while booting your computer up.

1. Go to your power button on your start menu (like you would when you're going to shut it down). But instead of choosing "shut down", hold down your SHIFT key and click on "restart".


It will bring you to a blue page.

2. Then, choose "Troubleshoot".


3. Go to Advanced Options and then Start Up Settings.

4. Then, hit "Restart".


5. Let your computer restart and then hit f5 when this page comes up to start the safe mode with networking.


6. Then, it will boot up. The font size will be kinda big and you will get a black background. But check to see that your internet is working. It will be good if you could plug your computer to the ethernet cable but I think wifi works too.

7. Then just open Origin and install the game like normal. Once you're done, you can shut down and when you turn it on again, it will go back to normal.

pineapplerunaway

rosemow wrote: »

Hello
How much free space do you have on your C Drive?

I can't recall the numbers exactly, but I know I have enough for the game to download.

I did what another poster above suggested and put my computer into safe mode, however I got the message that it was unable to boot into safe mode, and so I tried to restore my computer (I was assured all my word/picture documents would be left intact) and after that, the game, the EPs and Stuff Packs downloaded, but when it came time for the update, I got the same old error message. I can't even play it at all despite it being installed on my computer.

I'm about to go through and delete any of those extraneous programs to see if I can free up any disk space, just to double check it works.

I'm so baffled!

rosemow

Try shutting down your computer completely now. Restart the computer, log into Origin and see if you can play the game.