Can't get City Living to download «12...Next Go

Simgurl20

I purchased City Living today and paid like $46 in total for it, and I can't even get it to download. I click on download in origin and it says 'preparing' and it won't do anything else. Is anyone else having this issue? What can I do?

luthienrising

Simgurl20 wrote: »

I purchased City Living today and paid like $46 in total for it, and I can't even get it to download. I click on download in origin and it says 'preparing' and it won't do anything else. Is anyone else having this issue? What can I do?

I haven't seen reports on that, but I'd suggest restarting your computer and trying again. If that doesn't help, contact EA Help.

Simgurl20

I've tried restarting, signing in and out of origin, nothing is working. I can't get what I paid for to download at all, and I can't find any answers.

beville

I'm having this problem too!

luthienrising

Simgurl20 wrote: »

I've tried restarting, signing in and out of origin, nothing is working. I can't get what I paid for to download at all, and I can't find any answers.

Have you tried reinstalling Origin? That might be worth trying before contacting EA Help.

Simgurl20

If I uninstall origin and reinstall it would I have to try to re download all my games again or would it not affect them?

beville

Why is this download preparing? Pre order the game and it is not letting me download.

Simgurl20

I didn't even pre order it, just straight out bought it today and can't get it to download at all. I tried everything I could think of, and nothing is working and I can't find any answers anywhere.

luthienrising

Simgurl20 wrote: »

If I uninstall origin and reinstall it would I have to try to re download all my games again or would it not affect them?

Uninstall and reinstalling Origin does not affect your games, though it's always a good idea to keep a backup of your Save files.

I really do suggest contacting EA Help. They'll be able to do more for you than we can.

saphfire

I'm having the same issue. When I go to load the game it says the download is in progress, shows a full bar but no percentage?

bluzkat65

If you haven't got it going yet, you may want to check your payment process. Happened to me also because I had to cancel my credit card that I paid for the game with a few weeks ago. For some reason the download went into a loop. If your payment says "Still processing" I would cancel the order and reorder the game. That is what I did and it downloaded just fine.

Simgurl20

I paid via paypal not credit card, and payment went through so nothing to do with that

bluzkat65

Then you should contact Origin. Sorry that you are having issues.

Simgurl20

Tried uninstalling and reinstalling origin, still can't download. At a loss for what to do. I've contacted origin but haven't heard anything back.

TxDanC3R

bluzkat65 wrote: »

If you haven't got it going yet, you may want to check your payment process. Happened to me also because I had to cancel my credit card that I paid for the game with a few weeks ago. For some reason the download went into a loop. If your payment says "Still processing" I would cancel the order and reorder the game. That is what I did and it downloaded just fine.

This may have been my exact issue. I preordered around Sept 27 or so and my card that I paid with got stolen on the 30th so I had it cancelled and last night when it released I was having the same issue with it not downloading and getting an error. I checked somewhere and it said something about the payment processing still even though my account was charged so I cancelled the payment and reordered and it worked fine after that.

@OP, it still may be worth cancelling and then reordering because it appeared that my payment went through as well but I still couldn't download.

I just need to check and make sure I get that refund for the first purchase.

Bride-Of-Dracula

can someone please help! I have already bought city living, it says it is unlocked and that I own it. then it says the release date is the 2nd of November. I am so confused, what do I do?

Cyclelegs

Bride-Of-Dracula wrote: »

can someone please help! I have already bought city living, it says it is unlocked and that I own it. then it says the release date is the 2nd of November. I am so confused, what do I do?

The release date is not the same worldwide. If you have a European Origin account you may not get CL until 2nd of November. You would have to wait.

rosemow

Bride-Of-Dracula wrote: »

can someone please help! I have already bought city living, it says it is unlocked and that I own it. then it says the release date is the 2nd of November. I am so confused, what do I do?

Hello.
There are different release times of the EP around the world. If you are not in the US, the release day is later.

rosemow

Hello @Simgurl20
I hope that EA Help will be able to assist you.

saphfire

I removed and reinstalled Origin and now it's finally downloading

rosemow

saphfire wrote: »

I removed and reinstalled Origin and now it's finally downloading

Hello
I am glad that it is downloading now. That is good

Simgurl20

saphfire wrote: »

I removed and reinstalled Origin and now it's finally downloading

Glad that worked for you. Nothing is working for me.

Simgurl20

rosemow wrote: »

Hello @Simgurl20
I hope that EA Help will be able to assist you.

I've talked with them, and everything they suggested, nothing has worked. I cannot download this pack.

phoebebebe13

Simgurl20 wrote: »

rosemow wrote: »

Hello @Simgurl20
I hope that EA Help will be able to assist you.

I've talked with them, and everything they suggested, nothing has worked. I cannot download this pack.

Did you try shutting off your security and firewall to install? What security do you have?

Is your game on C drive? How much hard drive space do you have? Click your folders it should tell you how much is left on that drive

rosemow

If you haven't already done this, try right clicking the origin icon on the desktop and click " run as administrator " .

Try clean booting the computer then try downloading the game pack.
https://support.microsoft.com/kb/929135

beville

saphfire wrote: »

I removed and reinstalled Origin and now it's finally downloading

Mine is working now too!