Problem with Origin

paige35617

For the past month, the Origin app has been giving me issues. Every time I try to open the app it "opens" but never actually shows up on my computer. I am on a mac, so the little dot at the bottom shows up meaning it is running in the background. Unfortunately, when I try to force quit the app still won't quit. The ONLY way I have been able to close the app is to shut down my computer. I have uninstalled and re-installed the app many times, but nothing works. Becuase of the app not working, I have not been able to play the Sims I am not sure what to do anymore.

DeKay

I'm sorry that you're having this problem. You might want to contact Origin Help. https://help.ea.com/en/origin/origin-access/

rosemow

Hello
I am sorry that you have been having this issue. It may help to post about your issues in the Mac section of the forums. The Mac users may be able to help you.
http://forums.thesims.com/en_US/categories/the-sims-4-on-mac-discussions
I hope that it is fixed soon for you.

paige35617

Thank you! @DeKay and @rosemow

DeKay

No worries. I hope you find a fix.

rosemow

paige35617 wrote: »

Thank you! @DeKay and @rosemow

You're welcome I hope your issue is fixed soon for you.

BluebellFlora

paige35617 wrote: »

For the past month, the Origin app has been giving me issues. Every time I try to open the app it "opens" but never actually shows up on my computer. I am on a mac, so the little dot at the bottom shows up meaning it is running in the background. Unfortunately, when I try to force quit the app still won't quit. The ONLY way I have been able to close the app is to shut down my computer. I have uninstalled and re-installed the app many times, but nothing works. Becuase of the app not working, I have not been able to play the Sims I am not sure what to do anymore.

When you open it, even though you can't see it, can you launch the game from within your Applications folder? Also when it's open is it showing the Origin menu in the menu bar?

paige35617

@BluebellFlora - I can't launch the game (it gives me an error that says I don't have Origin installed), but it does show up in the menu bar. It also says "application not responding".

Cyclelegs

I have moved this post to a Non-Mac Thread because it is Windows PC related.

BluebellFlora

paige35617 wrote: »

@BluebellFlora - I can't launch the game (it gives me an error that says I don't have Origin installed), but it does show up in the menu bar. It also says "application not responding".

Ok. Can you try the Origin reset tool - https://help.ea.com/en-in/help/origin/origin/how-to-reset-origin-on-mac/