Sims 3 Crashes

SummerLifeSimmer

Okay so my sims 3 game seems to crash every time I open it and it makes me upset because it worked perfectly fine with all my expansions but then recently it just doesn't want to stay open. My laptop has enough space for everything but I still don't know why. Should I just get a new Sims 3 or?

igazor

Hi there. Before doing anything drastic, let's see if we can some more information about what's going on here.

-- Where is it crashing, upon trying to start up the game program in the very beginning, while a saved game starts loading up, or after having played it for a while?
-- Does this happen only when trying to load a particular saved game, any of them, or even when trying to start up a new test game?
-- If you are on the new Patch 1.69 with the Launcher's EP/SP Chooser, could it be that you are trying to load up a game that has seen various EPs, but without those EPs selected (checked off) in the Chooser? Games that have been played with certain EPs cannot be loaded up without those packs present. The new Launcher does not do a very good job of remembering selections in between game sessions and needs to be checked every time, again if you are on 1.69.

-- Have you added any CC or mods recently and checked to see if those might be the culprits?
-- Have you tried clearing your TS3 game folder's 5 cache files before starting up?

MaxVu

I'm having the same issue. I still don't know an answer for it.

igazor

VaPE wrote: »

I'm having the same issue. I still don't know an answer for it.

We can try to help you, but we need more information than just your game is crashing. If you could, please answer the above questions about your game and try the things suggested.

I see the original thread hasn't gone anywhere since last month, but if the game worked well at one time but now refuses to load, you might also try pulling your entire TS3 game folder out of Documents to your Desktop for safekeeping, thus forcing the game to spawn a new one on its next attempted launch, and see if you can get a new game started and saved that way. There will be no installed content, worlds, sims, mods, or saved games this way, but those will all be safe back in the pulled out folder and this one is just for testing.

igazor

@VaPE - I just noticed the posts on your wall. They have it right -- if the game is working with your Mods framework and two mods in place, but not with all of them there, then the problem is with one or more of your package files not your entire game folder.

Put half of your mods back in and try to start up. If okay, put in half of what remains. If not, take out half of the half you just put in. Proceed backwards and forwards by remaining halves until you isolate the culprit(s).

Hannahcleola

I have asked thiss on a diffrent forum but... I find my self wanting to play TS3 for the eexpansion packs but then I remember how it would always crash! I could never get generations into a family cause it would crash All my hard work for nothing. That being said I had no cc in my game although I did have EVERY outfit and hair content downloaded from TS3 store along with every expansion pack. I read somewhere awhile back that World Adventures being installed was causing the crash. I even bought a new computer to see if the crashes would still happen, yep even on my alienware laptop id loose all my gameplay Does anyone else have this problem with TS3? Or know if any patch was made to fix the problem? In the meantime TS4 it is!

igazor

@Service306 - I'm afraid we need more information to work with than just the game crashes. A dxdiag report would help, even if your computer specs are all as good as they can be, it could be that your laptop isn't using the right video card (if dual), drivers need to be updated, fps needs to be limited (this one is very important on the newer graphics cards), the list goes on of adjustments that can be made to make the game playable on newer hardware. But we can't see yet what you have in play. You would have to copy and paste the report in by sections into multiple responses as it would be way too long to fit into one.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information

I'm a relative newcomer to TS3 myself, started playing in late 2011, and never had any problems with WA. I play with all EPs now as do many others. I suspect that whatever issues that one had in the beginning were worked out in a patch long before I even arrived on the scene.

newclothes21

Im having trouble with my create a sim

igazor

Hi (in some cases hi again) and welcome to all of the newcomers.

There are folks here who can help you with crashy and glitching games. But I'm sorry, we need more information than "my game is crashing." We are familiar with various combinations of hardware and many things that are fixable to improve game performance, but we cannot see into your computers to know what is happening. Sorry, we just don't have the clairvoyant trait here.

Please help us help you. We need to know the specs of the system you are playing on, a dxdiag as just described above would be the most help if on Windows or info from About this Mac if on that version, what has changed if anything to trigger the problems, how many and which EPs are in play, do you use CC and has anything new been added recently.

Otherwise we are just guessing at what's wrong and that's not likely to be very helpful.

newclothes21

I'm playing on a mac nothing has changed mac is new i have os x el capitan i uninstalled and re installed the game like origin said i start my sims 3 i click on the family I'm playing with i change their outfits and return back to the screen and the sims icons on side of the screen look like the faces have gone through a paper shredder and then the house turns green and yellow and i go to options to quit and the create a sim appears all shredded and the screen turns a rainbow color

igazor

newclothes21 wrote: »

I'm playing on a mac nothing has changed mac is new i have os x el capitan i uninstalled and re installed the game like origin said i start my sims 3 i click on the family I'm playing with i change their outfits and return back to the screen and the sims icons on side of the screen look like the faces have gone through a paper shredder and then the house turns green and yellow and i go to options to quit and the create a sim appears all shredded and the screen turns a rainbow color

Ah. Okay, that's a bit more information than we had before although it would help to know which model Mac (model name, processor, graphics, RAM all from About This Mac under the Apple Menu) as stated.

TS3 for Mac can be painful at times. It's the program and the awful way EA ported it over from Windows to OS X, often not the computer. It sounds like you are experiencing graphics issues, which are common with some of the newer Macs' graphics being incompatible with the game, and it could be that you are getting close to or hitting the 2 GB RAM limit that TS3 for Mac unfortunately comes with. Are you purging RAM frequently throughout play, especially before and after CAS sessions?
https://bluebellflora.com/resetting-ram-during-gameplay
(note that the section towards the end with instructions for Mavericks and Yosemite also applies to El Capitan)

newclothes21

MacBook Pro (Retina, 13-inch, Early 2015) Processor 2.9 ghz intel core i5

Graphics intel iris graphics 6100 1536 M B

phoebebebe13

newclothes21 wrote: »

MacBook Pro (Retina, 13-inch, Early 2015) Processor 2.9 ghz intel core i5

Graphics intel iris graphics 6100 1536 M B

You will want to read this thread http://forums.thesims.com/en_US/discussion/840249/macs-that-have-intel-iris-graphics#latest

igazor

newclothes21 wrote: »

MacBook Pro (Retina, 13-inch, Early 2015) Processor 2.9 ghz intel core i5

Graphics intel iris graphics 6100 1536 M B

Yeah, gameplay on that one is going to be touch and go. Until earlier this year, most players on that graphics chip couldn't even get their games started, it was an impossible incompatibility to overcome then an Origin update from around March seems to have smoothed things over for many. But it's still not going to be perfect and the 2 GB RAM restriction and the need to Purge RAM frequently throughout play still exists, always will for TS3 for Mac unfortunately.