I'm not sure what is going on; I can see two EA folders; I've only had one initially but when I go to play my game, it loads as if I have never played. Tutorials and everything pops up. I moved that entire folder to the trash and kept the one that had all of my saved games but even then it still loads as if it is new. I'm not too worried about downloaded/cc that stuff can be downloaded again but I just want to know what happened and/or how to fix it. I've played for 247 hours so for it to load as a brand new game is weird.
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It all deleted when I downloaded City Living?
> I tried this and it didn't work is there another thing I can do to get my saved games back?
> It all deleted when I downloaded City Living?
>
I had the same problem after crash. This tutorial helped me https://help.ea.com/en-us/help/the-sims/the-sims-4/how-to-restore-a-previous-saved-game-in-the-sims-4/