THE SIMS 3 PRODUCT CODE ALREADY USED?!?!?!?!?!?!?

Kupuskusur

bought The Sims 3 game and when i want to activate it it says the code is already used how and why i don't know but please help me because i don't want that i have a 50$ game in my shelf collecting dust

phoebebebe13

Disc? did you buy it used or new?

Kupuskusur

I bought a new one it was all in packed nothing touched but when i tried to activate it on Origin it says Product code already used and then it makes a new menu:Not ***********?

phoebebebe13

Kupuskusur wrote: »

I bought a new one it was all in packed nothing touched but when i tried to activate it on Origin it says Product code already used and then it makes a new menu:Not ***********?

you can only use the code once. Do you have a download version in my games if you open origin at desktop? If so the game is registered. If it is not there contact EA directly to fix your account https://help.ea.com/en/contact-us/new/

MRSF18

I had the same problem but I already put it once and took it out but now it said that it was already used! What do I do? Because for the assistance there is only the call option and I feel very uncomfortable talking directly by call! I used to chat with the assistance but now it doesn't have that option anymore! please help me!!

igazor

MRSF18 wrote: »

I had the same problem but I already put it once and took it out but now it said that it was already used! What do I do? Because for the assistance there is only the call option and I feel very uncomfortable talking directly by call! I used to chat with the assistance but now it doesn't have that option anymore! please help me!!

The one time use code is not for installations, it's for registering the game to its owner by way of the old TS3 site or Origin (or both -- it all has to be done using the same email address based account on both sides). The point is, a second person, even if they are really the same as the first person, cannot register an already registered game.

If you no longer have access to the account to which you have registered the game the first time, or you have somehow ended up with mismatched or two different Origin accounts, only EA Customer Support can help with that. There is no one on the forums, not even the EA gurus, who have access to customer records.
https://help.ea.com