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    Stuttering

    «13456
    XPRINCESSpopxXPRINCESSpopx Posts: 87 Member
    edited October 2015 in PC - Technical Discussions
    my game began to stutter when I updated also my fans have gone louder.
    I've also brought cooling pad because of the fan problem.

    Comments

    • XPRINCESSpopxXPRINCESSpopx Posts: 87 Member
      here's my dxdiag
      -----------------
      System Information
      ------------------
      Time of this report: 10/10/2015, 15:05:25
      Machine name: HANNAH
      Operating System: Windows 10 Home 64-bit (10.0, Build 10240) (10240.th1.150916-2039)
      Language: English (Regional Setting: English)
      System Manufacturer: Alienware
      System Model: Alienware 14
      BIOS: A09
      Processor: Intel(R) Core(TM) i7-4710MQ CPU @ 2.50GHz (8 CPUs), ~2.5GHz
      Memory: 16384MB RAM
      Available OS Memory: 16266MB RAM
      Page File: 3529MB used, 15679MB available
      Windows Dir: C:\WINDOWS
      DirectX Version: 12
      DX Setup Parameters: Not found
      User DPI Setting: Using System DPI
      System DPI Setting: 144 DPI (150 percent)
      DWM DPI Scaling: UnKnown
      Miracast: Available, with HDCP
      Microsoft Graphics Hybrid: Supported
      DxDiag Version: 10.00.10240.16384 64bit Unicode

      ------------
      DxDiag Notes
      ------------
      Display Tab 1: No problems found.
      Display Tab 2: No problems found.
      Sound Tab 1: No problems found.
      Input Tab: No problems found.

      --------------------
      DirectX Debug Levels
      --------------------
      Direct3D: 0/4 (retail)
      DirectDraw: 0/4 (retail)
      DirectInput: 0/5 (retail)
      DirectMusic: 0/5 (retail)
      DirectPlay: 0/9 (retail)
      DirectSound: 0/5 (retail)
      DirectShow: 0/6 (retail)

      ---------------
      Display Devices
      ---------------
      Card name: Intel(R) HD Graphics 4600
      Manufacturer: Intel Corporation
      Chip type: Intel(R) HD Graphics Family
      DAC type: Internal
      Device Type: Full Device
      Device Key: Enum\PCI\VEN_8086&DEV_0416&SUBSYS_05A91028&REV_06
      Display Memory: 8245 MB
      Dedicated Memory: 112 MB
      Shared Memory: 8132 MB
      Current Mode: 1920 x 1080 (32 bit) (60Hz)
      Monitor Name: Generic PnP Monitor
      Monitor Model: unknown
      Monitor Id: LGD03EA
      Native Mode: 1920 x 1080(p) (60.020Hz)
      Output Type: Internal
      Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll,igdumdim32,igd10iumd32,igd10iumd32,igd12umd32
      Driver File Version: 10.18.0015.4256 (English)
      Driver Version: 10.18.15.4256
      DDI Version: 12
      Feature Levels: 11.1,11.0,10.1,10.0,9.3,9.2,9.1
      Driver Model: WDDM 2.0
      Graphics Preemption: Primitive
      Compute Preemption: Thread group
      Miracast: Supported
      Hybrid Graphics GPU: Integrated
      Power P-states: Not Supported
      Driver Attributes: Final Retail
      Driver Date/Size: 7/17/2015 16:34:24, 36681912 bytes
      WHQL Logo'd: Yes
      WHQL Date Stamp:
      Device Identifier: {D7B78E66-4756-11CF-3863-A625BBC2C735}
      Vendor ID: 0x8086
      Device ID: 0x0416
      SubSys ID: 0x05A91028
      Revision ID: 0x0006
      Driver Strong Name: oem36.inf:5f63e534dd929195:iHSWM_w10:10.18.15.4256:pci\ven_8086&dev_0416
      Rank Of Driver: 00D12001
      Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C
      DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeVC1_D2010 DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeH264_VLD_Multiview_NoFGT DXVA2_ModeHEVC_VLD_Main
      Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
      {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
      {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
      {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
      {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
      {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
      {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
      {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
      D3D9 Overlay: Supported
      DXVA-HD: Supported
      DDraw Status: Enabled
      D3D Status: Enabled
      AGP Status: Enabled

      Card name: NVIDIA GeForce GTX 765M
      Manufacturer: NVIDIA
      Chip type: GeForce GTX 765M
      DAC type: Integrated RAMDAC
      Device Type: Full Device
      Device Key: Enum\PCI\VEN_10DE&DEV_11E2&SUBSYS_05A91028&REV_A1
      Display Memory: 10123 MB
      Dedicated Memory: 1990 MB
      Shared Memory: 8132 MB
      Current Mode: n/a
      Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um,nvwgf2um
      Driver File Version: 10.18.0013.5850 (English)
      Driver Version: 10.18.13.5850
      DDI Version: 12
      Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1
      Driver Model: WDDM 2.0
      Graphics Preemption: DMA
      Compute Preemption: DMA
      Miracast: Not Supported by Graphics driver
      Hybrid Graphics GPU: Discrete
      Power P-states: Not Supported
      Driver Attributes: Final Retail
      Driver Date/Size: 10/2/2015 21:58:10, 15837152 bytes
      WHQL Logo'd: Yes
      WHQL Date Stamp:
      Device Identifier: n/a
      Vendor ID: 0x10DE
      Device ID: 0x11E2
      SubSys ID: 0x05A91028
      Revision ID: 0x00A1
      Driver Strong Name: oem31.inf:0f066de328dfc118:Section036:10.18.13.5850:pci\ven_10de&dev_11e2&subsys_05a91028
      Rank Of Driver: 00D10001
      Video Accel: n/a
      DXVA2 Modes: DXVA2_ModeMPEG2_IDCT DXVA2_ModeMPEG2_VLD DXVA2_ModeVC1_D2010 DXVA2_ModeVC1_VLD DXVA2_ModeVC1_IDCT DXVA2_ModeWMV9_IDCT DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeHEVC_VLD_Main DXVA2_ModeMPEG4pt2_VLD_Simple DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC
      Deinterlace Caps: n/a
      D3D9 Overlay: n/a
      DXVA-HD: n/a
      DDraw Status: Enabled
      D3D Status: Enabled
      AGP Status: Enabled

      -------------
      Sound Devices
      -------------
      Description: Speakers / Headphones (Realtek High Definition Audio)
      Default Sound Playback: Yes
      Default Voice Playback: Yes
      Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0668&SUBSYS_102805A9&REV_1000
      Manufacturer ID: 1
      Product ID: 100
      Type: WDM
      Driver Name: RTKVHD64.sys
      Driver Version: 6.00.0001.7544 (English)
      Driver Attributes: Final Retail
      WHQL Logo'd: Yes
      Date and Size: 8/3/2015 16:21:50, 4518136 bytes
      Other Files:
      Driver Provider: Realtek Semiconductor Corp.
      HW Accel Level: Basic
      Cap Flags: 0xF1F
      Min/Max Sample Rate: 100, 200000
      Static/Strm HW Mix Bufs: 1, 0
      Static/Strm HW 3D Bufs: 0, 0
      HW Memory: 0
      Voice Management: No
      EAX(tm) 2.0 Listen/Src: No, No
      I3DL2(tm) Listen/Src: No, No
      Sensaura(tm) ZoomFX(tm): No

      ---------------------
      Sound Capture Devices
      ---------------------
      Description: Microphone (Realtek High Definition Audio)
      Default Sound Capture: Yes
      Default Voice Capture: Yes
      Driver Name: RTKVHD64.sys
      Driver Version: 6.00.0001.7544 (English)
      Driver Attributes: Final Retail
      Date and Size: 8/3/2015 16:21:50, 4518136 bytes
      Cap Flags: 0x1
      Format Flags: 0xFFFFF

      ---------------------
      Video Capture Devices
      Number of Devices: 1
      ---------------------
      FriendlyName: Integrated Webcam
      Location: Front
      SymbolicLink: \\?\usb#vid_0c45&pid_64dd&mi_00#7&9e27242&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global
      Manufacturer: Microsoft
      HardwareID: USB\VID_0C45&PID_64DD&REV_3415&MI_00,USB\VID_0C45&PID_64DD&MI_00
      DriverDesc: USB Video Device
      DriverProvider: Microsoft
      DriverVersion: 10.0.10240.16384
      DriverDateEnglish: 6/21/2006 00:00:00
      DriverDateLocalized: 21/06/2006 00:00:00
      Service: usbvideo
      Class: Image
      DevNodeStatus: 180200A[DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
      ContainerId: {00000000-0000-0000-FFFF-FFFFFFFFFFFF}
      ProblemCode: No Problem
      BusReportedDeviceDesc: Integrated Webcam
      Parent: USB\VID_0C45&PID_64DD\6&409fbe8&0&4
      DriverProblemDesc: n/a
      UpperFilters: n/a
      LowerFilters: n/a
      Stack: \Driver\ksthunk,\Driver\usbvideo,\Driver\ACPI,\Driver\usbccgp
      ContainerCategory: Imaging

      -------------------
      DirectInput Devices
      -------------------
      Device Name: Mouse
      Attached: 1
      Controller ID: n/a
      Vendor/Product ID: n/a
      FF Driver: n/a

      Device Name: Keyboard
      Attached: 1
      Controller ID: n/a
      Vendor/Product ID: n/a
      FF Driver: n/a

      Device Name: Airplane Mode Switch
      Attached: 1
      Controller ID: 0x0
      Vendor/Product ID: 0x413C, 0xABCE
      FF Driver: n/a

      Poll w/ Interrupt: No
    • phoebebebe13phoebebebe13 Posts: 19,400 Member
      edited October 2015
      This problem has been on going since a march patch especially on the 700 series laptop cards. Mine included. Have you tried lowering your settings to medium and see if the fans stop? There is no fix though it has been reported .

      Is the game running on Nvdia or intel? http://forums.thesims.com/en_US/discussion/776882/sims-4-and-switchable-graphics-how-to-nvidia-amd/p1

    • ceejay402ceejay402 Posts: 24,507 Member
      hey @XPRINCESSpopx did the problems start with upgrading to windows 10 or updating the game patch? can you confirm when you installed new drivers you made sure the game was still set to run with the 765mand you reviewed card settings
      http://forums.thesims.com/en_US/discussion/776882/sims-4-and-switchable-graphics-how-to-nvidia-amd/p1
    • XPRINCESSpopxXPRINCESSpopx Posts: 87 Member
      edited October 2015
      @phoebebebe13 I'll try lowering my settings. And It's running on my Nvidia graphics.

      @ceejay402 been happening since the update sorry. I've updated my graphics and went to nvidia control panel and set it on my profile on game.

      When I first got this game I didn't have this issue.
    • phoebebebe13phoebebebe13 Posts: 19,400 Member
      XPRINCESSpopx wrote: »
      @phoebebebe13 I'll try lowering my settings. And It's running on my Nvidia graphics.

      @ceejay402 It began after two updates on my game and ever since stuttering. I don't think it can be my laptop, I did contact EA. They just sent me to their Technical team. It didn't do this when I first got the game thought

      I figured it was a game patch. some were saying by putting the game on med helps the fan issue though we should not have to play on med and really they should fix the issue . Have you noticed fps drops too? That was caused by another patch.
    • XPRINCESSpopxXPRINCESSpopx Posts: 87 Member
      @phoebebebe13 yes, I noticed that when I was recording for my sims channel. The stuttering and fan noise made me reduce to reinstalling my game and nothing worked. Ea didn't even know how to fix the Issue, and sent me to technical team who hasn't even bothered to message my email. And true. I paid alot for this alienware to play my game in the best settings I could and now this making me regret buying it.
    • phoebebebe13phoebebebe13 Posts: 19,400 Member
      XPRINCESSpopx wrote: »
      @phoebebebe13 yes, I noticed that when I was recording for my sims channel. The stuttering and fan noise made me reduce to reinstalling my game and nothing worked. Ea didn't even know how to fix the Issue, and sent me to technical team who hasn't even bothered to message my email. And true. I paid alot for this alienware to play my game in the best settings I could and now this making me regret buying it.

      I like you have both the fans and the fps issue. Both issues have been reported and still no fix. I have a 770m so your laptop card is not far behind mine. Do you play the sims 3 at least? That game your laptop will play much better than the sims 4
    • XPRINCESSpopxXPRINCESSpopx Posts: 87 Member
      @phoebebebe13 I did but I have series on sims 4. I really want the sims team fix this issue, I've paid lot money for EP and stuff packs for the game and just a waste if I can't even play without the game bugging.
    • phoebebebe13phoebebebe13 Posts: 19,400 Member
      XPRINCESSpopx wrote: »
      @phoebebebe13 I did but I have series on sims 4. I really want the sims team fix this issue, I've paid lot money for EP and stuff packs for the game and just a waste if I can't even play without the game bugging.

      I know. Ill call in @SimGuruDrake and report it again.
    • XPRINCESSpopxXPRINCESSpopx Posts: 87 Member
      @phoebebebe13 Thank you I hope this resolved so all of us can enjoy the game.
    • phoebebebe13phoebebebe13 Posts: 19,400 Member
      XPRINCESSpopx wrote: »
      @phoebebebe13 Thank you I hope this resolved so all of us can enjoy the game.

      your welcome and yes I hope it gets resolved
    • chesterbigbirdchesterbigbird Posts: 8,581 Member
      I have the same card (765M) and get the stuttering and fps drops.. also cpu heats up more then it should. There has been a few threads on this same issue. They need to fix it.. its a big issue not some small bug!
      i7 6700K
      16GB hyper X fury
      MSI GTX 1080
      MSI gaming M5 mobo
      Evga 750 supernova
      Corsair hydro h110i GT
      Corsair obsidian 750D
      500GB SSD
      6TB Seagate Barracuda Pro
      LG 34" ultra wide


    • XPRINCESSpopxXPRINCESSpopx Posts: 87 Member
      @chesterbigbird I did contact EA about the issue. and I didn't get any help at all. They sent me over to their technical team. I haven't heard from them since. I'm really upset right now and wish their was patch or something fix this issue. I've seen few forums with same issue, and ea or the sims team hasn't really done anything to fix it.
    • chesterbigbirdchesterbigbird Posts: 8,581 Member
      XPRINCESSpopx wrote: »
      @chesterbigbird I did contact EA about the issue. and I didn't get any help at all. They sent me over to their technical team. I haven't heard from them since. I'm really upset right now and wish their was patch or something fix this issue. I've seen few forums with same issue, and ea or the sims team hasn't really done anything to fix it.
      instead of releasing more silly content.. they should fix the game instead.

      i7 6700K
      16GB hyper X fury
      MSI GTX 1080
      MSI gaming M5 mobo
      Evga 750 supernova
      Corsair hydro h110i GT
      Corsair obsidian 750D
      500GB SSD
      6TB Seagate Barracuda Pro
      LG 34" ultra wide


    • XPRINCESSpopxXPRINCESSpopx Posts: 87 Member
      @chesterbigbird agreed we probably won't get fix until December before new ep comes out :(
    • chesterbigbirdchesterbigbird Posts: 8,581 Member
      XPRINCESSpopx wrote: »
      @chesterbigbird agreed we probably won't get fix until December before new ep comes out :(
      Lol don't hold your breath.. i don't think it will be fixed then either :|
      i7 6700K
      16GB hyper X fury
      MSI GTX 1080
      MSI gaming M5 mobo
      Evga 750 supernova
      Corsair hydro h110i GT
      Corsair obsidian 750D
      500GB SSD
      6TB Seagate Barracuda Pro
      LG 34" ultra wide


    • phoebebebe13phoebebebe13 Posts: 19,400 Member
      edited October 2015
      chesterbigbird wrote: »
      XPRINCESSpopx wrote: »
      @chesterbigbird agreed we probably won't get fix until December before new ep comes out :(
      Lol don't hold your breath.. i don't think it will be fixed then either :|

      lets see the fans and cpu issue is since the March patch and still no fix and the fps issue has been since July and no fix for that either. Well I paged Guru so all we can do is keep reporting it.
    • Colton147147Colton147147 Posts: 10,454 Member
      I think I know what may work...

      MSI Afterburner. o:)
      http://gaming.msi.com/features/afterburner

      You can also try EVGA's Precision...
      http://www.evga.com/precision/
      Your Justine Keaton Enthusiast and the Voice of the Sims Community.
    • phoebebebe13phoebebebe13 Posts: 19,400 Member
      edited October 2015
      Colton147147 wrote: »
      I think I know what may work...

      MSI Afterburner. o:)
      http://gaming.msi.com/features/afterburner

      You can also try EVGA's Precision...
      http://www.evga.com/precision/

      no colton its the game but thank you. Chester and I have run several tests on the issue using afterburner and others to monitor the game
    • XPRINCESSpopxXPRINCESSpopx Posts: 87 Member
      @phoebebebe13 i wish they saw all complaints about this problem. I don't think I'm going buy anymore sims stuff until this is fixed.

      @chesterbigbird and true, I feel like now just wasted money on game that they can't fix.
    • phoebebebe13phoebebebe13 Posts: 19,400 Member
      XPRINCESSpopx wrote: »
      @phoebebebe13 i wish they saw all complaints about this problem. I don't think I'm going buy anymore sims stuff until this is fixed.

      @chesterbigbird and true, I feel like now just wasted money on game that they can't fix.

      here is one of the threads on the fans http://forums.thesims.com/en_US/discussion/820877/nvidia-cards-high-fans-high-heat-patch-and-or-oigin-update-causing-possible-issues/p1

      There are plenty more in here with he fps drops which came in the July patch
    • SimGuruDrakeSimGuruDrake Posts: 1,648 SimGuru (retired)
      I have passed this along to the QA team to look into, thank you for all the information provided in this thread!
      Global Community Manager for Maxis / The Sims
    • phoebebebe13phoebebebe13 Posts: 19,400 Member
      Thank you so much @SimGuruDrake :)
    • ceejay402ceejay402 Posts: 24,507 Member
      hey @XPRINCESSpopx can you confirm you have tried to reset your game files the last patch did update how the game can recognize cards

      also have you tested a new game many players are finding one saves are problematic but not new games and lastly are you using a recording program if so have you tested the game with a clean boot to see if thats contributing to the problem of stuttering

      how to reset your sims 4 files, pull your my documents/electronic arts/sim 4 folder to the desktop and run a test game if this fixes the problem you can move back old files to the new but test for problems:

      files to move back (but again test each move)
      saves - game save
      options.ini - game settings
      screenshots
      custom music
      mods folder - IMPORTANT: only return updated mods or mods deemed fine by modder to your game patch; outdated mods can corrupt save files and user feedback isnt enough proof that a mod isnt conflicting with new game coding
      tray folder - all your saved builds and sims

      clean boot http://windowsinstructed.com/clean-boot-windows-windows/
    • phoebebebe13phoebebebe13 Posts: 19,400 Member
      ceejay we (chester and I) have run tests on this issue on vanilla . we have reset game, tested in clean boot and regular start up. No difference. A ptach cause it as it was not happening before March. Its not mods causing it or a particular save . Do you ave an nvidia laptop you can run tests on?
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